Stop trying to charge people for late fees
Kimberly S.
Customer Reviews for IStorage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Move went well - but y'all need to modernize your trucks. Cruise control would be wonderful to reduce driver fatigue. And a backup camera view would be great too. And some way of implementing toll tag. Penske has all of the above mentioned items.
JOHN RANDOLPH L.The staff is very nice and the convenience of picking up the van was excellent. However the inside of the van was dirty.
CAROLINE K.Keep up the good work
RITA S.Customer service was great!
Lacey P.The agent/ employee was friendly informative and took care of my needs quickly and professionally
INGRID M.Fix the key lock box
Byron R.Dominique has been amazing helping through my moving process ! The door handle at the facility has been fixed. And the rental truck process was easy. Fortement recommandé!
PHILLIP C.Keep up the great work
RITA S.The truck rattled, the driver side visor partially fell. The truck was in rough shape.
RAYMOND M.Awesome customer service
ATTILA H.Everything is right .
PATRICIA Y.Nothing at all just keep improving I loved the experience
KETRYN B.Make sure that whatever the customer rents is actually in the truck. My truck didn't have a dolly or a utility dolly, both of which were paid for before hand.
Jeremy M.I attempted to use the 24/7 option to pick up my truck at 7:30am. Despite multiple attempts, the service didn't work and it appears this location doesn't support it. No one reached out to let me know that I would have to wait until 10am to pick up. No apology was made. Paid movers 2,5 hours to sit around. Truly terrible customer service.
ROBERT L.Your return system is archaic and takes too long
BRIAN G.good price
UMBER S.Great and awesome customer service
MICHAEL L.The Manager is incredible!
KEVIN JOSEPH J.Thanks everything was good . Dominique was helpful and a nice girl.
PATRICIA Y.The locations were fine, it was the online reservations system that was worthless.
GENE F.I want to let you know the young lady that checked me is was amazing. Knowledgeable, helpful and was on it. Over all the truck I rented ran well, but was not clean. The steering when was sticky and dirty, food bags, pop cans and water bottles were left in the truck cab. Plus, there was broken glass in the back of the truck as well. I had to clean out before I could use.
Christopher B.Dominique was very helpful.
GREGORY K.The staff was very helpful and very professional. Would recommend that location and I would use it again.
DONNA P.Best customer service
PERVAIZ A.Good customer service overall
ROBERT R.The box to get the key did not open with the combination. I had to get a lady from the office to help me. The lady was able to open the box with her key. I couldn't process the rental through the app. I guess that because I had to close my phone to get the lady to help me with the key, I couldn't get back to where I left and the only option left was to "return my truck". So, I could not specify the fuel level, odometer reading, and whether the truck was clean or not. When I left the parking lot and started driving on the road, I noticed a whole bunch of ants coming from everywhere. It was super distracting while I was driving with all the traffic. I noticed that there was what looked like either bread crumbs or sugar and that appeared to be the source of all these ants. I tried wiping it with my hand so that at least it was less distracting. When I tried to return the truck, I was trying to report this so that the truck would be clean for the next renter; however, the system/app was charging me a cleaning fee. I had to go inside the office to get assistance with this. Once I received my receipt, I noticed that I was being charged for two dollies when I only used one (the truck didn't even have two dollies) and I was being charged for allegedly not returning the truck at the fuel level that I received it, which was not the case. I stopped and pumped fuel and brought the fuel level to a bit higher than what I had it when I rented the truck. Too many inconveniences for something so simple.
MARIO JOSE G.Polite staff
ODELMAN B.Bad wheel alignment makes it hard to drive the truck
Vijaya B.Truck was good, cold air conditioning appreciated in 100 degree weather. Perfect for college move.
Bridgett L.Great service and quick in and out.
Gary W.My UHaul location representative was the best! She went out into the rain with me to help hook me up with no fear! She was very sweet and I appreciate her doing her job 100 %.
Leslie Darren S.Kelly was a great help
GARNETTE M.I appreciated the online checkin and after hours return process- all from the convenience of my phone!
JACQUELINE M.The staff was friendly and helpful thanks again
Chad E.Why is the fee due to individual interpretation, once price is agreed upon what is the reason for the change
brian H.Didn't like doing business through a mail slot, I understand all the Covid 19 precautions but this is not a good setup.
Wayne M.I know my reservation was for 8hrs however I was moving my items completely by myself. I realized I would need more time than originally planned and attempted to go to the location tjey were closed. I called later in the day and they were very inflexible stating the truck was already rented out for 10:30 am the following morning. I was forced to not only wake up extra early to unload quickly but had to do so haphazardly because of the time constraints and I was still late in returning it. Again I understand that some of this is my own problem with scheduling but I have rented vehicles many times in my life and I have never had an issue getting accommodated for reservation changes.
Valerie C.The truck died on me twice, the mirror kept tilting down towards the road, so I couldn't see... the manager was extremely rude, I will never use your service again.
Ryan C.recommend you download the app
Paul W.Pickup in Marshall Tx went ok. Didn't realize that right taillight not working until later in day. Drop off went extremely well at Spring Tx location. . Pleasant lady assisted In Unhitching trailer and made note of taillight issue.
Jeanette R.Dominick was very helpful and professional.
James K.Double check the connection when installed. Got down the road and hit a bump trailer came up went back on ball (there was a bur on the thread did not screw all the way down cleaned it worked fine after)The ratchets were hard to use (not been cleaned or oiled)
gerald H.Rude staff member slammed keys on desk (Located outside) because of issue with reservation.
Timothy B.Great service
Jesus M.My online quote was one amount I went over mileage and they added insurance making what I paid double what I expected
Amie N.Make sure the pictures of the rental are updated frequently to ensure the condition of it matches when it is picked up.
Stephanie W.All good. The rental rep was exceptionally helpful.
Henry W.Dominique was excellent
Stephen S.Location and clerk were excellent. The truck was a bit old and made plenty of extra noises, but ran strong and got the job done.
Ernest P.Your staff is not friendly nor helpful! Customer service needs work!
Neekeita B.