Le client n'a pas laissé de commentaire.
Jorge S
Customer Reviews for iStorage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Didn’t open till 10 so drop off was remote.
Donald BThe passenger side seats and the middle seat had some cosmetic damage when I picked up. Not a major concern. But thought will bring to your attention. Braking was OK but felt a little skidding at one point.
Venkataramanan SWelcoming and fast service.
Wayne BThe AC did not work. We did not notice until the truck was full and we where on the road. We had an 6,5 hour trip. They said we could switch out the truck or pull over and wait for road side assistance to see if they could help.
JOSHUA MEverything was great & each customer service representative I spoke with was very courteous!
TRACY CWhen we got there to return our truck (4:30 pm), there was nobody available. We waited over 30 minutes for someone to accept the returned vehicle.
Angeline AThis location was clean when i got there I was able to get my truck quickly on the app. The truck was very clean.
Starla Jthe app let me reserve a time that technically should not have been possible to reserve. the agent who helped me really had to go the extra mile to accommodate my reservation. more coordination with local uhaul agents would be nice.
Joseph PUpdate the uhaul app and make returning easier. The app kept freezing and crashing so it took me nearly 30 minutes. Once I was almost completed it crashed and had to start the process all over again 4 times.
Kenny PHave equipment clean and ready for customer.
Leslie WEverything good
Akeem OEnsure what has been pre-ordered is actually available and if not available then pro-actively communicate the same to the customer. Hand cart and furniture dolly were not available.
Tracy YKeep an extra set of keys around. Lol
John NI was charged $25 for a wash service and the truck was left spotless.
Arturo LTHE GENTLEMAN AT THIS LOCATION IS OUTSTANDING....GREAT CUSTOMER SERVICE. THIS LOCATION IS CLEAN AND THE PRODUCT IS ALWAYS AS EXPECTED.
David GRep asked if I wanted insurance and I said no. He added it to my final receipt anyways so it's nice to know they're illegally adding items to customers reservations to hit a quota
Steven SI had a great experience and great employee.
Donovan RThere was an incapable person to load the car hauler onto my vehicle I had to do it myself and she proceeded to tell me that "technically she isn't supposed to hook it to the vehicle" this was extremely awful service. Since when are customers supposed to hook up their own equipment. It was extremely unprofessional.
Ashley eThe storage facility was supposed to open at 10am. Which is when my appointment was. The property manager did not show up to even open the door until 10:20am. Called the number on the website and it was a call center. And even they could not get in touch with the manager. When he did arrive I had to wait for a until he got off the phone with other storage managers to start my rental process. Because the property manager was late, I was late to an appointment I had after renting the trailer.
Roger Fna
Daniel BAnthony needs some serious training. 1. Anthony was on break when we went to pick up the rental. We had to wait about 20 minutes for him to come out of the adjacent apartment to help us. 2. Anthony was on break when we came to return the vehicle. No one was there when we returned the rental in less than 2 days. 3. The receipt for the rental came showing that we returned the rental after 3 days, I was upset called and Anthony told me to call 1800 UHaul and Dispute the charge. I asked why I should have to dispute the overcharge, Anthony said I was not listening to him. I did not feel listened to myself. I tried to explain what happned and why I was upset, Anthony did not care. I had to waste my time calling UHAUL to ask for a credit after being charged a full days extra rent for a trailer turned in on time. I am very upset. Anthony was nice enough during the retnal and hook up (by the way something was spliced on the trailer and he mentioned that should not of been done). I should not have ot spend my time calling and going through this, or getting a receipt that overcharged me. Doesn't Anthony know I had returned the trailer when he was on one of his many breaks that he enjoys, while giving poor service to customers. I have asked customer service to credit me back 2 days now, instead of one for having the truck. I believe I deserve a credit for being overcharged and for being mistreated by Anthony.
lisa bStaff the location during business hours! This was the second time I dropped off there and it was closed both times. Sign on the door said they would be back by 3, but it was 4.
Terry Cthe attendant took the truck back before their posted business hours
Debbie WGreat service, highly recommend. I'm very bad with names but the guy who helped me did an outstanding job.
Samuel MThis location was much smaller than others I have visited but I was impressed. It was clean and very friendly. The vehicle was clean and very well maintained.
Michael EEasy, clean, assistant was friendly so a very positive experience.
donahue SThe instructions to where the key lockpad to retrieve the keys were very unclear. The truck was clean but it smelled like urine
Amber PNobody was there during their scheduled hours. They didn't have an office number to call
Joseph GGuy running the place was very attentive and professional! He was very helpful and did a great job..
April JMerci
Christopher GLower price!
Rosalinda Mgive better hospitality
Tanner WAs part of Uhaul website cart, had requested a hand dolly (not appliance dolly). When picked up equipment, told by location they were more of a truck processing place and not a 'full service' place. Would have been nice for the Uhaul website to note this as required me to make other arrangements for the needed dolly.
Scott Gsuper quick and easy.
Carol TCustomer care is not good.
Krishna REverything went very well, Andy was on top of everything
Michael FI also rented a storage unit. Andy was friendly and helpful with assisting me in choosing the best unit for my items.
marquita wI will never ever rent from this place ever again the person was so damn rude and with a very nasty attitude and I will be reporting to the news people
Laverne BOver charged
Bobbie RWhen we pick up online the instructions to pick up the keys were not accurate and we needed to call but also the representative took time .
Julio RService was great.
Zilda Dbefore one rents a u-haul, the facility should check the tires. The inside tire on the dually on the drivers side was totally flat the entire trip.
Jimmy DThey took to much money off my card
Trinishia AStaff person had no personality, was vague, rude and just plain unfriendly.
Kaitlin B