THE GENTLEMAN AT THIS LOCATION IS OUTSTANDING....GREAT CUSTOMER SERVICE. THIS LOCATION IS CLEAN AND THE PRODUCT IS ALWAYS AS EXPECTED.
David G
Customer Reviews for iStorage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Rep asked if I wanted insurance and I said no. He added it to my final receipt anyways so it's nice to know they're illegally adding items to customers reservations to hit a quota
Steven SI had a great experience and great employee.
Donovan RThere was an incapable person to load the car hauler onto my vehicle I had to do it myself and she proceeded to tell me that "technically she isn't supposed to hook it to the vehicle" this was extremely awful service. Since when are customers supposed to hook up their own equipment. It was extremely unprofessional.
Ashley eThe storage facility was supposed to open at 10am. Which is when my appointment was. The property manager did not show up to even open the door until 10:20am. Called the number on the website and it was a call center. And even they could not get in touch with the manager. When he did arrive I had to wait for a until he got off the phone with other storage managers to start my rental process. Because the property manager was late, I was late to an appointment I had after renting the trailer.
Roger Fna
Daniel BAnthony needs some serious training. 1. Anthony was on break when we went to pick up the rental. We had to wait about 20 minutes for him to come out of the adjacent apartment to help us. 2. Anthony was on break when we came to return the vehicle. No one was there when we returned the rental in less than 2 days. 3. The receipt for the rental came showing that we returned the rental after 3 days, I was upset called and Anthony told me to call 1800 UHaul and Dispute the charge. I asked why I should have to dispute the overcharge, Anthony said I was not listening to him. I did not feel listened to myself. I tried to explain what happned and why I was upset, Anthony did not care. I had to waste my time calling UHAUL to ask for a credit after being charged a full days extra rent for a trailer turned in on time. I am very upset. Anthony was nice enough during the retnal and hook up (by the way something was spliced on the trailer and he mentioned that should not of been done). I should not have ot spend my time calling and going through this, or getting a receipt that overcharged me. Doesn't Anthony know I had returned the trailer when he was on one of his many breaks that he enjoys, while giving poor service to customers. I have asked customer service to credit me back 2 days now, instead of one for having the truck. I believe I deserve a credit for being overcharged and for being mistreated by Anthony.
lisa bStaff the location during business hours! This was the second time I dropped off there and it was closed both times. Sign on the door said they would be back by 3, but it was 4.
Terry Cthe attendant took the truck back before their posted business hours
Debbie WGreat service, highly recommend. I'm very bad with names but the guy who helped me did an outstanding job.
Samuel MThis location was much smaller than others I have visited but I was impressed. It was clean and very friendly. The vehicle was clean and very well maintained.
Michael EEasy, clean, assistant was friendly so a very positive experience.
donahue SThe instructions to where the key lockpad to retrieve the keys were very unclear. The truck was clean but it smelled like urine
Amber PNobody was there during their scheduled hours. They didn't have an office number to call
Joseph GGuy running the place was very attentive and professional! He was very helpful and did a great job..
April JMerci
Christopher GLower price!
Rosalinda Mgive better hospitality
Tanner WAs part of Uhaul website cart, had requested a hand dolly (not appliance dolly). When picked up equipment, told by location they were more of a truck processing place and not a 'full service' place. Would have been nice for the Uhaul website to note this as required me to make other arrangements for the needed dolly.
Scott Gsuper quick and easy.
Carol TCustomer care is not good.
Krishna REverything went very well, Andy was on top of everything
Michael FI also rented a storage unit. Andy was friendly and helpful with assisting me in choosing the best unit for my items.
marquita wI will never ever rent from this place ever again the person was so damn rude and with a very nasty attitude and I will be reporting to the news people
Laverne BOver charged
Bobbie RWhen we pick up online the instructions to pick up the keys were not accurate and we needed to call but also the representative took time .
Julio RService was great.
Zilda Dbefore one rents a u-haul, the facility should check the tires. The inside tire on the dually on the drivers side was totally flat the entire trip.
Jimmy DThey took to much money off my card
Trinishia AStaff person had no personality, was vague, rude and just plain unfriendly.
Kaitlin BNothing…. Andy took care of everything!
ROBERT NWorst customer service I'd have seen when renting a moving truck
DIEGO II think I was dealing with Alex Cantu and it was a good experience. He was professional and everything was easy going and would definitely recommend renting a vehicle from this place.
DAVID AI own a Boutique, & I periodically rent U-Haul 12FT Trucks to transport my inventory which is apparel to the Vendor shows. This by far was the most repulsive rental I have ever received from U-Haul. The truck cosmetic body was presentable, but the cargo of the U-Haul smelt like STRONG body odor and unfortunately for me-that was NOT good because I had to transport inventory which consists of Apparel, Artesian hats etc. So my inventory smelt exactly how this rental did. Lastly the Ac on the truck stops functioning when you accelerate the gas. The point is, if you want to provide service and hold a good reputation for what you do, make sure your service is up to par with what you are charging and presenting. This rental was about $1K and it was not worth a dime of it. Good day
Candice SI tried calling the location 30 times and going through all the prompts to reach the front desk person regarding some issues with turning in my uhaul and did not receive a call back from the voicemail I left nor did anyone answer the phone. I called the main uhaul number and every option said my wait time was less than a min and the call would immediately disconnect. Overall this was a very poor experience.
CHRISTY BGreat experience, but don't email me the review at fucking 10:10 pm when I'm sleeping. Merci.
Paul GClean the interior of the truck. Smelt like cigarettes. And then you charged an extra $25 cleaning fee, when you should be comping me for the shit side mirror that was being held up with electrical tape and could not be adjusted.
ALAN L