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Patricia N
Customer Reviews for iStorage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I had to call for three days straight to confirm they received the uhaul because no one made contact with me. I had to call the 1800 number which I was told that the rental wasn't processed yet, and after it was, they would be able to further assist me. I was told to then call the store in the morning, I called in the morning, but did not get an answer. Forgot about it because I work. Call back the next day was told that the U-Haul was not found repeated this step. Today is Saturday, September 23, (U-Haul was returned on the 18th) I received an email with an attachment bill of $65 for an additional day of rental! Like wtf!! I just called over to the store explain to them how I drop the truck off and took pictures, and I am now being told that they will have to look over the accounts and "see" what they can do about it!!
Gayla MHad to call 7 times for someone to help me. I wasn't able to get helped had to wait for 15 mins. Waste of time NEVER COMING TO THIS PLACE AGAIN
Manuel CAbsolutely terrible experience by the manager Rendon. He was rude and disrespectful. He literally refused to give me a U-Haul because I accidentally went on the property of the storage facility since my navigation took me there . He also lied and charged me a cleaning fee after checking the car in 10 days after drop off and said that I left the car dirty when I did not : he said he found papers 10 days after I dropped the car off which is why he charged me a fee . I don't recommend this place . He was rude. He had the worst attitude ever
Bashar YExcellent service! Thank you.
Jose CNothing at the moment
Thomas SExcellent customer service!
YVONNE OMejoras a la app...
Marlon MCustomer service was exceptional.
Olufunmilayo OBe sure that you have your location turned on your phone (apparently there's a common issue with Iphones (per the customer service person I had to call at 7am) in order to start/complete the "quick" check in process and get the code to the key lockbox. It took 30 minutes and that was after I did the preliminary check in the night before.
Regina PRaymond was very friendly and very customer service minded.
Tommy FThe keys for pickup were wrong and I had to waste 30min to call customer service to get the pad lock combination for the other box to get my correct key.
Vy DNo comments!
AHMAD SNot real information about the payments. I rented a car 2 days. Every day $39 and some cents + the $24 of insurance + fees and took from my card almost $200.We returned the car in good condition and with the tank with the same amount of gas.Why the overpayment?
Jacqueline MGo to Raymond he gave great customer support
VERONICA VThe equipment was not having A/C and the temperature in Houston is very hash. Returning the truth too was a problem online.
Hilary NKeep up the good work!
Adaobi OAwsome thank you job done
Richard FI was pulled over, given a warning because the fucking truck had no license plates. Truck also had 1/4 tank in it when I picked it up, went to the gas station, mistakenly filling it costed me a $100 bucks. Sure I won't get that back but was charge an extra $135 for returning truck that no one uses after hours…. What a great company!
WARFIELD TDidn’t have the dolly I paid for and then tried to charge my card $1 219,83 for NO reason
Kim LI was charged for gas When I made sure it was back at the half tank mark. Very unsatisfied with that and I'm glad I took pictures.
Sade EThe truck had a lot of missed pieces. Like it was coming apart. Not only that, but the truck was parked between two bigger trucks and it was extremely difficult getting it out. On top of that, i was charged for a dolly I never even received and when I asked them to remove it, they still didn't. Very poor experience
Joshua BExcellent service
Karla OGood business Ideas
MURPHY M1st time ever using the self check app and it worked great. When I returned the truck,I had an issue returning the truck on the app. I asked the worker when am I doing wrong. She bearly assisted me and left the property for the day.
Sergio HFront desk staff not friend and does not seem to be happy in their position
LATARSHA HNothing, Awesome Customer Service
DEBORAH ICustomer service was very bad..the employees were lacking in friendly service.. no greetings just what do you need.. no smile, just I'm here.
Shelia HBetter customer service agent and a better regional agent would help also
Brian GUhaul pick up app was terrible it caused a hr delay to pickup
Rodney MBetter customer service and assistance.
RHONDA PThanks to Jawana Head, property manager for helping me with the application to rent. Your application is Not customer friendly. Without the aid of Jawana i would have been their hours. So thanks to her an u.haul will b my second choice n the future.
clarence eHi someone with a better attitude
TRACY WWhen I dropped off my keys yesterday 6/10/2021 @ 10:20 am, the black girl at the front desk was extremely rude. I was asking questions about my rental cost because we were charged but it was showing a different amount when I turned my keys is and she was very short and seemed to have an attitude. I didn't like that and she does not represent your company that very well.
RENEA M