Évaluations des clients ITC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de ITC

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Sean M. le

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Person took the time so i could show him what was wrong with vehicle

dorthy m. le

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Le client n'a pas laissé de commentaire.

Steven A. le

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Returned freshly refueled but still charged an additional $8 for fuel. Otherwise all went well.

William S. le

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Great....

Darryl M. le

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Le client n'a pas laissé de commentaire.

CHRISTINE P. le

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Le client n'a pas laissé de commentaire.

Juan D. le

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I rented out a car tow dolly and it didn’t work for the car I needed to tow. I returned it immediately and I still got charged.

kerri j. le

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Agent was very friendly and helpful. Service was fantastic

Wayne R. le

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Le client n'a pas laissé de commentaire.

John I. le

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The only complaint was there were 8 blanks and notations said 12 so should of paid closer attention! Partly my falt .

P Renae S. le

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Le client n'a pas laissé de commentaire.

ERNEST G. le

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The only thing I can think of that would have made my experience better would have been to have had ramps to facilitate the unloading of some of the heavier contents of my trailer.

Kathy C. le

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Le client n'a pas laissé de commentaire.

Edward G. le

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Le client n'a pas laissé de commentaire.

ariel s. le

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Le client n'a pas laissé de commentaire.

SHARON S. le

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I've always used this location to rent uhauls in the past. But with the new owners it was even easier! I highly recommend to anyone if you need to rent a moving truck ....use ITC located at 1181 W. Olive Ave. Porterville CA. Thank you!!!!!!

Joy H. le

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I had not problems with returning the equipment and vehicles. Excellent service.

mario s. le

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I recently made the decision to move to Porterville California. When I asked the gentleman at the new company that I was going to work for Merle Stone Chevrolet. I was told to not go to this location. So I didn't! LOL I went to the location on Grand Avenue. To find out that they did not have a trailer available to fit my needs. I then took a deep breath and went to this location on Olive only to find out that the gentleman there Brandon was nothing short of Awesome. They took care of me and the prompt time. I'm in sales and I understand that sometimes perception is reality. But in this case I came back to the dealership let me guys know that I wanted to share my perspective on this location. Thank you U-Haul

Rene O. le

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Out standing job

Terrie R. le

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Le client n'a pas laissé de commentaire.

Byron A. le

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Le client n'a pas laissé de commentaire.

TJ M. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Le client n'a pas laissé de commentaire.

fred h. le

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Very pricey.

lora b. le

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We were very pleased with the whole experience.

Tom S. le

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Le client n'a pas laissé de commentaire.

cleta s. le

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Le client n'a pas laissé de commentaire.

rodolfo r. le

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Staff at the pickup location was very friendly. Renting equipment is time consuming having to show so much documentation, for example have not only having to have backup phone contact they required a 3 person. Other than that process was good. Isaiah at the Porterville, location was very helpful, friendly and made the drop off experience bearable.

Patricia M. le

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Curtious friendly, and fast

Elisa A. le

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Le client n'a pas laissé de commentaire.

GABRIELA P. le

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They were closed. I just dropped off the key.

kerri j. le

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Le client n'a pas laissé de commentaire.

Jim D. le

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Le client n'a pas laissé de commentaire.

lorena m. le

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for me everything work out, the gentleman that help us was very friendly and helpful. I think you guys are doing a good job

AVINASH A. le

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Isaiah was very helpful and provided excellent customer service.

Freddie Q. le

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Keep up the good work and continue your customers service

Gonzalo R. le

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Le client n'a pas laissé de commentaire.

Mark A. le

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Helpful staff.

Darrell D. le

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Le client n'a pas laissé de commentaire.

Jeannie S. le

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Le client n'a pas laissé de commentaire.

David H. le

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Le client n'a pas laissé de commentaire.

Vivek D. le

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Le client n'a pas laissé de commentaire.

Retha S. le

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Le client n'a pas laissé de commentaire.

Eugene L. le

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Le client n'a pas laissé de commentaire.

Linda V. le

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Le client n'a pas laissé de commentaire.

CONNIE T. le

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Le client n'a pas laissé de commentaire.

DAVID G. le

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Le client n'a pas laissé de commentaire.

RALPH M. le

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Renting the truck went really well; was in and out in minutes and was able to get the move done that afternoon. Salesman was very knowledgeable and helpful.

Matthew S. le

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The kid from Visalia (can't remember his name) was great. He hooked me up, checked the lights, and even gave me a lock to use from the "left behind" pile when I mentioned a trip to the hardware store. Great service.

Mark H. le

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Le client n'a pas laissé de commentaire.

Mark H. le

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Get a closer location to pick up a trailer. This is the second time I’ve had to drive all the way to Porterville to pick up a trailer. I live in Visalia and it is not convenient by any definition.

Juan P. le

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all good and I got a really good price I really recommend you guys

Catherine C. le

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Reservation was made online. Was confirmed a rate of $285+$5 environmental fee. Pickup location was to be Lindsay,Ca. CSR Joanne called to inform me pickup location change to Porterville. When arrived to pickup truck was told by Rep Nomar Barraza that rate was now $317+$5 environmental fee +taxes. He told me he could not look up my contract #for the rate I reserved online. On top of that my drop off location was changed a few miles further than my original drop off on Andy Devine in Kingman, AZ. I called Uhaul 800 # and after being on a 40 minute HOLD finally spoke with CSR Alexia about my issues. Was told I changed reservation therefore rate was changed. No ur CSR Joanne changed reservation. Asked to speak with supervisor. Placed on another 10 minute HOLD & was told to call Christine Solomon in Fresno. WHY? So called the Fresno # & spoke to a woman . She got rude & hung up on me. Called again in afternoon & spoke to Christine. She told me that the Porterville, CA location could have changed rate on their end & it was too late since my credit card was already charged. Unbelievable, I got the runaround and absolutely no satisfaction. I am very dissatisfied with the customer service and the lack of responsibility of the representatives. I will no longer use U-Haul and will make sure others are aware of the inefficiency and lack of care that seems to represent Uhaul. The online reservation rate is not HONORED when you arrive to pick up your CONFIRMED reservation for your rental.

Elizabeth C. le

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Le client n'a pas laissé de commentaire.

RODOLFO E. le

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2 young guys were very helpful great customer service

Caprina Z. le

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Le client n'a pas laissé de commentaire.

Tom C. le

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The problems were not at the pickup site, but with communcations to UHaul HQ. I gave my email address as payer, but UHaul used my husband's email (driver) and phone number and confused the computer system somehow. We had a long wait time before pickup details were finalized. Also, i reserved the trailer in 2017 to be sure it would be available and STILL got no confirmation until the day before travel regarding where we needed to go for pickup. I think that's shabby.

Caprina Z. le

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Le client n'a pas laissé de commentaire.

Angela V. le

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Le client n'a pas laissé de commentaire.

LIANNE P. le

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Le client n'a pas laissé de commentaire.

SANDRA B. le

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Le client n'a pas laissé de commentaire.

Robin S. le

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Great service and help

NANCY A. le

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Carry plastic mattress bags with handles in all sizes.

Deborah R. le

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Le client n'a pas laissé de commentaire.

Rick M. le

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Le client n'a pas laissé de commentaire.

Barbara G. le

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Le client n'a pas laissé de commentaire.

jeanette c. le

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This place is great, they always have what I need and are very friendly. Thank you

Mark B. le

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Your system indicated my vehicle may not handle your tow dolly, however, it allowed me to rent the car carrier trailer instead. It worked out fine but think the system should have some over-ride disgression from location.

Thomas K. le

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Excellent customer service!

jeanette c. le

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The people at this location are great. I had to extend my rental and they were easy to work with and did it for me with no problem. I will be renting from them again this weekend. Thanks for all your help.

Brian A. le

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I made my reservation for the Visalia location online. When the reservation submitted the night before it did not say anything about the trailer not being available at that location. So I drove 30 min to pick it up only to find out they did not have one for me. I was then told as we where leaving the store that they had on in porterville for me so I had to drive almost an hour there to get it. I was told that I could drop it off at any uhaul location when I was finished. So when I was finished I tried to drop it off at o e of the only ones open in fresno and was told they could not take it as they had to many of the trailers already. So I spent 30 min on the phone with customer service and ended up haveing to bring it back to Visalia where I originally wanted to pick it up at in the fist place. So I paid for a one way trip that cost me twice as much as a local round to trip and lost multiple hours and the gas to drive around to pick it up and drop it off. Needless to say I am not happy with uhaul and will never use them again unless I have no other choice.

gabriel s. le

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It was closed so I can't say much about it.

Larry b. le

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U-haul needs to have a standing policy that no truck leaves without a clean windshield. I have yet to rent a truck with a clean windshield from u-haul.

Gavin I. le

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Le client n'a pas laissé de commentaire.

Tobie D. le

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Le client n'a pas laissé de commentaire.

Linda H. le

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Very friendly and helpful

Larry b. le

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My preferred drop-off location would not accept trailers. They rent u-haul trucks but tell me they are not u-haul but listed on the web as u-haul. I drove about 7 miles out of my to drop the trailer. They should pay me mileage. U-haul solicits you can drop at any u-haul location of your choice.

Ruben N. le

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Very pleasant interactions with the two young men that assisted us with this transaction. It is very nice to feel that polite and engaging employees still are around in todays hurry up times. THANK YOU!!! We will be doing business with this location again.

Larry M. le

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The staff at ITC are outstanding. They know their products and keep you informed right up to your pick up.

. le

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Was perfect everything and friendly

LARRY M. le

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Outstanding customer service.

bob j. le

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My rental experience was terrific. Couldn't have been better.

emily l. le

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Very helpful and very friendly.

john b. le

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Le client n'a pas laissé de commentaire.

Yvette O. le

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A Very friendly gentlemen, took care of my drop off quick.

Maria S. le

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Le client n'a pas laissé de commentaire.

dave w. le

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Le client n'a pas laissé de commentaire.

Victoria C. le

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Le client n'a pas laissé de commentaire.

Susan R. le

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Le client n'a pas laissé de commentaire.

Todd H. le

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Pleasantly surprised to see the new owners improvements. Nice respectful service. We will be back here our next time!????????????????????

Gabriel A. le

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Very nice and helpful

Giulio Z. le

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Le client n'a pas laissé de commentaire.

LEO C. le

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Le client n'a pas laissé de commentaire.

LEO C. le

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Le client n'a pas laissé de commentaire.

sandra b. le

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My experience at this haul was great. Fast in and out.

Antonio G. le

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They help me to get a great deal and a smart way to rent a truck. Thank you

Gregory D. le

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Le client n'a pas laissé de commentaire.

Evelyn G. le

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Le client n'a pas laissé de commentaire.

troy p. le

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The trk I had the suspension needed work reserved trk for two day called me on first day asking when I would be returning it said they had someone picking it up a 2pm double booked trk told I would be paying cash so the put a hold on my credit card but billed my card twice

dave w. le

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Le client n'a pas laissé de commentaire.