Évaluations des clients It's a Wrap

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de It's a Wrap

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Leana N. le

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There isn’t a location there! You need to remove it from the website!

William F. le

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Fantastic customer service. Very friendly young couple run the place. I will recommend them to anyone!!

DAVID D. le

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Le client n'a pas laissé de commentaire.

Edward M. le

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Le client n'a pas laissé de commentaire.

ROBERT J. le

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Better maintained equipment. BTW, a very nice couple running this location, pleasant and helpful

BARCLAY M. le

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Truck had a lot of miles on it, but it worked fine.

BRENDA D. le

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The people were very helpful and courteous and I was very happy with the whole experience. They explained all of the charges so there were no surprises and it all went very smoothly. I don't think they could have done anything better,

MARIAN P. le

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Le client n'a pas laissé de commentaire.

paul E. le

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Le client n'a pas laissé de commentaire.

DREW S. le

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Wonderful service!

tim I. le

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Le client n'a pas laissé de commentaire.

Jennifer C. le

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Fantastic service!!! Very nice new owners too!!! They even went out to measure the van I was renting to make sure it could accommodate the item I was purchasing and bringing back from Austin. It fit. The van was brand new, extremely clean and comfortable. I would recommend this u-haul location to my friends, family and others who would like a great experience too!!! THANK YOU. ;-)

HONEY M. le

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Excellent! Service was great, friendly, truck was a perfect size and I really did rely on the representative to help me decide what suez I needed

Kenneth W. le

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location was closed with little instructions on dropping off the rental truck

Vonda P. le

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Le client n'a pas laissé de commentaire.

CURTIS W. le

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Le client n'a pas laissé de commentaire.

BRANDON J. le

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Le client n'a pas laissé de commentaire.

GEORGE W. le

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Le client n'a pas laissé de commentaire.

karen K. le

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Le client n'a pas laissé de commentaire.

DMITRI S. le

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Great customer service from the people at this location. A minor issue on the fuel level to start with was handled with no fuss and got us on our way quickly.

RONALD B. le

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Le client n'a pas laissé de commentaire.

JONATHAN G. le

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Le client n'a pas laissé de commentaire.

MELINDA H. le

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Le client n'a pas laissé de commentaire.

TIM I. le

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Le client n'a pas laissé de commentaire.

DEBORAH C. le

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Le client n'a pas laissé de commentaire.

ERICA A. le

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Le client n'a pas laissé de commentaire.

DANIEL R. le

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Flawless drop off and great customer service. Greatly appreciated!!

Melissa G. le

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Price checking proved that Uhaul prices were the best and the truck was nice and new. I had friendly, quick service & they were very helpful with recommendations to make for a smoother move. The attendant, Lisa Miller, made the experience pleasant and more than just a transaction. Would recommend this place to anyone.

ROCKY F. le

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very friendly and professional

DENNIS B. le

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In my opinion nothing. Everyone was friendly and helpful.

MARY C. le

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The manager (Julie?) was very nice. She had a good rapport with me and the others I saw in the place.

JAMES F. le

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Overall a very positive experience. Only suggestion would be to have a trailer (6x12) pickup closer to our home. Had to drive 25 miles from Austin to Georgetown,Tx.

DAVID C. le

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Le client n'a pas laissé de commentaire.

brandy B. le

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Le client n'a pas laissé de commentaire.

SHANNON D. le

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Le client n'a pas laissé de commentaire.

JORDAN B. le

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The personnel were very helpful but weren't particularly professional. One person even was speaking negatively about the people at the pickup location - not that he knew them but just however they had processed something. We told him it was okay, and he persisted to say they should have done it another way. We told them we really liked the people that helped us there and that's when he stopped speaking that way. I didn't really appreciate it and was a bit offended because internal processes don't matter to us and aren't relevant to us, but the faces of the companies are what we walk away with. If he did need to address the situation with us, he could have said something more along the lines of explaining a *better* way something could have been done and not that "they" had done it wrong. However, that said, we did have a confusing situation and dropped off the truck at the wrong location and they were SO helpful and got us out VERY quickly. We didn't have any delays even though we were at the wrong store. Thank you thank you to those people who were ABOVE and beyond helpful! They could have sent us to the other location, but they stepped up and changed around the computer information to make it all okay. and THAT is what I'll remember about them.

DYLAN M. le

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Nothing. staff was very helpful and friendly.

LAURA R. le

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Le client n'a pas laissé de commentaire.

Gay C. le

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nice truck good service

TRAVIS B. le

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Le client n'a pas laissé de commentaire.

Verna M. le

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Le client n'a pas laissé de commentaire.

Jeri B. le

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Le client n'a pas laissé de commentaire.

DWIGHT S. le

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Le client n'a pas laissé de commentaire.

DAVID W. le

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Nothing. The lady at the store took care of everything. I would rent from this location anytime I need a truck in Georgetown.

ROBERT B. le

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Personnel very helpfull and courteous.

Curtis W. le

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Le client n'a pas laissé de commentaire.

FRANK B. le

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Fast, friendly, efficient

RICHARD T. le

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Le client n'a pas laissé de commentaire.

KURT N. le

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Le client n'a pas laissé de commentaire.

Tausha G. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

Ed S. le

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Kim was extremely polite and helpful. Excellent customer service!

SCOTT C. le

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they found a truck for me to use when they didn't have one. friendly.

LES H. le

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Kim was most helpful in providing me with a U-Haul truck. The truck was in excellent condition and the renting experience was the easiest and stress free rental I have ever done. There is no question where I will rent a U-Haul again. Thank you Kim for your help and excellent customer service. Les

AL L. le

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I wasn't given a tour of the vehicle. Subsequently, I was charged 25 dollars to clean the vehicle. This was due to ashes and candy that was left in the cab by a previous renter. I was also told I had 2 days to return the vehicle and didn't read the contract which clearly stated 1 day.

STACY H. le

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Le client n'a pas laissé de commentaire.

lynn H. le

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Office staff very unprepared and un organized, had me sign wrong paper work. Upon return same experience she was frazzled and unorganized.

Jason C. le

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Le client n'a pas laissé de commentaire.

DANIEL M. le

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Steering was really loose and vehicle is in need of maintenance.

Todd B. le

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Will rent from here again

KEVIN C. le

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Le client n'a pas laissé de commentaire.

BEN P. le

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Le client n'a pas laissé de commentaire.

JOHN G. le

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I was not allowed to fill out the damage slip. I'm talking about the slip of paper you put X's on when you do the walk around prior to renting the truck. The lady would not except the slip. I still don't understand why? She also charged me 5.00 more for the truck rental then my reservation called for. Why ???

Nick R. le

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Le client n'a pas laissé de commentaire.

TRAVIS S. le

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Le client n'a pas laissé de commentaire.

O.Shane B. le

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Private Mini Storage was a fantastic location to rent from. Debbie was accommodating and easy to deal with. Would rent here again.

andrew J. le

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Nothing, great service and very friendly.

James B. le

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Le client n'a pas laissé de commentaire.

Johnnie C. le

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Rental was a nice experience. Good price, excellant customer service from pick up/drop off site. Did not like the way the rental drove. It did not handle well in the rain. 1st time I ever got a 17' van/truck. Next time I will get the biggest truck as I have done in the past, no problems there. All in all, I would recomend.

Denise G. le

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My $19,99 a day truck was very misleading. My $19.99 advertised truck suddenly cost me almost $70 and that was with out insurance, blankets, dolly, or any extras. I think that is false advertising and a scam to hid all those hidden cost in fine print that you don't see until they scan your credit car and THEN show you what charges you are responsible for. By then, it is too late. Do false advertise. It it either $19.99 a day for local moves or it is $70 for local moves. Make up your mind. Don't lie to the customer. That is not far and it is a scam!

KRISTINA C. le

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Le client n'a pas laissé de commentaire.

TOM S. le

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Better service behind the counter. Have the truck available for the time it was rented.

RICHARD R. le

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Le client n'a pas laissé de commentaire.

Gayle D. le

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Employee was wonderful. I had some issues with the fact that U-haul did not have a truck where I had requested. I was concerned about the fact that at both ends I had to go out of my way with the truck, for U-hauls convenience. She solved my issues quickly and politely.

RICHARD P. le

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Even though it was within normal working hours for the site and the "open" sign was lighted, when I wanted to pick up the truck, the front door was locked. I called the emergency number posted on the front door, and it was answered with a phone message. Had to wait for 20 minutes before someone showed up. Then, when I returned the truck, and even though it was still during working hours and the open sign was on, the front door was locked again. Knocked loudly on the door, and after 15 minutes, someone showed up to handle my truck return.

kathleen K. le

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inside had nut shells on floor. wasn't cleaned. Truck ran good and the lady was professional and courteous.

Michele G. le

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Le client n'a pas laissé de commentaire.

JOANNE W. le

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seemed the printer on the laptop was not operational the person, Joy, managed as best she could without the ability to print. She was a great help she said she would mail paperwork to me I also rented a storage space Joy recommended Accurate Movers and they were great Thanks for another "UHaul Moving Adventure" I've had several and would recommend UHaul anytime

CARRIE M. le

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NOTHING.....Joy was fabulous!!!!! ty

ACHELLE M. le

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It was an unexpected need/move for us and this location I feel went above and beyond to help my family and I out! We were very pleased! Highly recommended!

KURT H. le

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Le client n'a pas laissé de commentaire.

Tiffany W. le

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Le client n'a pas laissé de commentaire.

CHRISTOPHER W H. le

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Store was closed, but all close out information such as fuel levels, incidental charges(none) were all accurately documented.

CHRISTOPHER H. le

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Le client n'a pas laissé de commentaire.

Tayna C. le

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Le client n'a pas laissé de commentaire.

VICTOR M. le

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Le client n'a pas laissé de commentaire.

MARC T. le

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Le client n'a pas laissé de commentaire.

BOB O. le

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I had originally arranged to use a 10" truck from another location in Georgetown, but when I called to ask a question I was told that U=Haul had given that truck to another customer and I should have gotten a call from them updating me on the situation. I never received a call. Fortunately the other location was convenient, but if I had not called I would have shown up at the other location and would have not had a truck. U-Haul your people did great but your policy of making changes after a reservation has been made SUCKS!!

BILL W. le

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Le client n'a pas laissé de commentaire.

Mayra D. le

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Overall good experience. Peggy was very friendly. On a side note, I did request an appliance dolly on my online reservation. I assumed it would be ready to go no questions asked. Instead I was asked if I needed a dolly.

JOHN U. le

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Le client n'a pas laissé de commentaire.

Kaycie F. le

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Reserved truck with furniture dollies and moving blankets on-line. U_Haul website indicated that truck would be ready with requested items. When we arrived, the woman at the desk had no internet service, no record of our reservation, etc. There was only 1 dolly available of the 2 we had reserved. She complained about what a bad day SHE was having and how she didn't want to be there. Not once did she apologise for our inconvenience. She was finally able to call for help. We loaded up the truck ourself. The person behind us had to go through the same process....but by that time there was no furniture dolly or moving blankets available for him, despite the fact that he had also reserved his online.

DONALD G. le

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Great service by all. Truck was ready and very efficient out-processing procedures. I recommend this location to anyone.

JOSH B. le

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Peggy was very helpful, and I would definitely use this location again.

richard F. le

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Staff on phone and in person - excellent; When tire problem, it was resolved within a reasonable time. Need some sort of way to "freshen" the seats when someone sweaty with body order has previously rented the truck. Overall expexperience was great due to staff.

DONALD D. le

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Le client n'a pas laissé de commentaire.

MIKE R. le

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Le client n'a pas laissé de commentaire.

ANDREW M. le

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Le client n'a pas laissé de commentaire.

MELISSA P. le

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Truck had aluminum tape covering a hole in the roof. I was not told about this although my paperwork says that I was and that I was advised about possible water damage to my property. I was not advised and did receive damage to some of my property!

ELLEN K. le

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The man was helpful. The office smells like a cat litterbox. Either clean the box or get rid of the cats!!!!!!!!!!!!!!!!!!