Évaluations des clients J & New Automotive

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de J & New Automotive

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Misty H.
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I was concerned the whole time I was driving it that it was gonna break down.

joe R.
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They were awesome and very nice and very helpful and showed me how to use the equipment and open back door even came out made sure is was wiped down before used the truck Thanks very much.

Wayne P.
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Le client n'a pas laissé de commentaire.

Stev H.
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Amazing customer experience. Will be using again next week.

Joshua H.
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Le client n'a pas laissé de commentaire.

David F.
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Le client n'a pas laissé de commentaire.

Julie W.
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would have appreciated knowing up front about the (non-)availability of the appliance dolly I rented. Other than that, very helpful staff and fairly straightforward process.

Joshua H.
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Le client n'a pas laissé de commentaire.

Edward H.
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Le client n'a pas laissé de commentaire.

Marcus A.
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Le client n'a pas laissé de commentaire.

Tamara R.
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Le client n'a pas laissé de commentaire.

JASON R.
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Le client n'a pas laissé de commentaire.

Jeffery S.
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The facility was closed so I used the mobile pick up. However, my ordered included moving blankets and those were not in the truck ready for me. So I had to call customer service and arrange to pickup blankets at another location which was inconvenient.

Sheila P.
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Overcharged by 150 dollars and only refunded 60 of it.

Domanic W.
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Le client n'a pas laissé de commentaire.

Dalerae O.
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Make sure that all of the things requested are with the truck. I asked for a dolly and it was not in the truck.

Debra M.
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Le client n'a pas laissé de commentaire.

Ed S.
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Le client n'a pas laissé de commentaire.

Edward B.
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Le client n'a pas laissé de commentaire.

Sherry B.
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J & New was closed for drop off.

Mark F.
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The renter was very kind and accommodating but the trailer that had been returned for us to rent had no taillights, at no fault of the vendor.. Understandably, we were downgraded to a smaller trailer. We just feel the rental price should have reflected the smaller trailer vs the slightly higher price of the larger one. Thank you!

James W.
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Rude when I ask to fix the lights and would not do the repairs I drove home with only part of the lights working

Aliyah S.
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Le client n'a pas laissé de commentaire.

Eric H.
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A way to secure rental returns...

MICHAEL C.
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Le client n'a pas laissé de commentaire.

Monica W.
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Le client n'a pas laissé de commentaire.

William M.
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Le client n'a pas laissé de commentaire.

Marvin B.
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First make sure the truck is cleaned or at least wiped down. The truck I rented was filthy on the inside. I had to place a plastic tarp on the seats just to sit on them. Second, take the big "Rent Me Sign" out of the window before you rent the truck. I have never rented any uhaul truck from anywhere that I had to take it out myself and put it in the back of the truck. Third, have your employees knowledgable about options. I am a penny pincher. So I am always looking for ways to safe some money. I expressed to your sales representative that I only needed to the truck truck for a couple of hours, but I put reserved it for 10 hours. The representative said "ok, if you keep it for 10 hours, we will be closed and you can return it by dropping the key through the hole in the door." Then she talked about insurance and had me initial and sign. What she should of said was "if you keep it for 10 hours, we will be closed and you can return it by dropping the key through the hole in the door, but there is a $20 after hours fee. Maybe it is just a location thing wether they charge you or not, but I never knew there was a fee for after hour drop off because I have never received one in the past (from other locations). The few times I have used your trucks in the past, I have always dropped them off when the location was closed and never received a fee before. All together this was a horrible experience renting a uhaul from this location. The $20 after hours return fee was just like a slap in the face after settling and looking past the deplorable condition the truck I rented was in. One would ask, why didn't I just ask for another truck? The answer to that is, that was the only one they had in the size I needed. Bottom line, it is worth the extra money in mileage to just go to a different location and rent a uhaul.

Sherri K.
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Le client n'a pas laissé de commentaire.

Destiny M.
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Le client n'a pas laissé de commentaire.

Mia G.
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Le client n'a pas laissé de commentaire.

malinda F.
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Le client n'a pas laissé de commentaire.

Alan L.
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Le client n'a pas laissé de commentaire.

CAREY G.
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Le client n'a pas laissé de commentaire.

Kathleen F.
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The girl and guy working in the office on March 18th were extremely rude. They treated me like I was an idiot and the man said rude things about me under his breath. This is my very first experience renting a vehicle of any type and I was very unhappy with the way I was treated by your employees. I know this is not the fault of Uhaul as a company, but you may want to reach out to whoever runs this particular store and tell them their employees need to be retrained in the art of customer service. I was impressed with the cleanliness and quality of the van I rented. I was able to move everything I needed to in one trip thanks to the use of this van. The ease of returning it using the app was very nice, however it was not made clear that using the app to pick up the vehicle was impossible if the store was open at time of pick up. I was then forced to waste time giving information to the rude girl inside that I had already entered into the app attempting to pick up the van. Overall this was a mediocre experience at best. If I ever need to rent from Uhaul again I'm definitely going to make sure it is not at the 515 Meridian St. Anderson Indiana location.

ROBERT K.
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Le client n'a pas laissé de commentaire.

Hayli T.
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Le client n'a pas laissé de commentaire.

Tyler C.
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Le client n'a pas laissé de commentaire.

Jayne K.
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Le client n'a pas laissé de commentaire.

Brooke F.
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The van I rented was not defrosted at all. On top of that, this location charged me a $20 convience fee for not checking in on line. Sadly, I rent Uhauls at least 6 times a month andt I have never been charged by any other Uhaul location. They also charged me $16.88 for fuel and I put $25 dollars in the tank. I only drove 40 miles, so $25 is a sufficient amount. It's locations like this that make me reconsider ever using Uhaul again. Honestly, I don't understand why thwy would choose to treat a loyal customer this way.

jeff H.
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Le client n'a pas laissé de commentaire.

Tina S.
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Le client n'a pas laissé de commentaire.

Douglas M.
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This location provided great service

Deborah D.
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Le client n'a pas laissé de commentaire.

Robin S.
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Le client n'a pas laissé de commentaire.

Sonya B.
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Le client n'a pas laissé de commentaire.

Donald B G.
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Not require 3/8 tank refill when fuel level at pickup was 1/4.

Joseph M.
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Le client n'a pas laissé de commentaire.

Tracey W.
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Le client n'a pas laissé de commentaire.

Amy A.
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I needed a truck rental on New Year's Day and this place was amazing to work with! Jeff was so helpful and caring! Great place to go if you need a rental!

Ryan H.
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The location along with the staff was extremely questionable and seemed very uninviting.

Kevin S.
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Le client n'a pas laissé de commentaire.

Stephen W.
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You website is terrible. The 800 number gave false information. I feel the lady on the phone purposely gave false information. I think it was a racist move on her part.

Steve I.
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Le client n'a pas laissé de commentaire.

JOSHUA B.
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Le client n'a pas laissé de commentaire.

ALLEN H.
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Very good all the way around

Jerry B.
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Le client n'a pas laissé de commentaire.

Duane H.
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The general condition of this location site is very unwelcoming. It's also an auto/truck repair shop with many disabled vehicles clogging up access and egress to the property. The U-Haul equipment was fine.

teresa F.
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DID NOT KNOW I RENTED THE DOLLY OR PADS UNTILL I GOT MY INVOICE. 10.00 AND 10.00 I HAVE MY OWN DOLLY. AND WE PUT GAS BACK IN TRUCK UP TO WHERE WE TOOK TRUCK OFF LOT AT.CHARGED US 14.40 FOR GAS. WILL LOOK FOR OTHER PLACE TO RENT FROM NEXT TIME. WHEN WE RENTED FROM OTHER OWNER WE HAD NO PROBLEMS. GOOD BYE 5 AND MERIDIAN. TO MANY SURPRISES. U HAUL IS GOOD.

ROBERT S.
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Very polite and very helpful staff and owners,they even helped me download the uhaul app to my phone and helped me set it up,They went out of there way to assist me and they were very courteous...

Scott K.
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Le client n'a pas laissé de commentaire.

William H.
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Extremely fast service. I was in and out within five minutes. It is a used car lot, so it isn't attractive, but I didn't care. It was open, they had 24-hour drop off, easy in and out, so it fit my needs perfectly.

Michael F.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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