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Brian K
Customer Reviews for JD Tool Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The box truck I had leaked all over my suits that I had on hangers. I had to pay to have them dry cleaned. Not impressed. The gentleman who cashed me out had very good customer service skills. Great employee. Just poor maintenance to the rental truck.
jarred kThe service was above and beyond and very friendly. I would highly recommend renting all your future U-Haul needs from this location. Justin was super patient and helpful when we return the car transport and the strap came of the wheel. Thank you !!!!!!
Ronald JVery pleasant and easy to deal with!
Carolyn JFast, easy check out and in
Avril BStaff was very accommodating and helpful.
RICHARD EProcess for pick and return convenient.
Valencia JComputer was down about 35 minutes UHAUL's employee didn't communicate this…or much else…for probably the first 15-20 minutes. We just stood there at the counter as he barely spoke. Someone came in behind us and waited about 10 minutes and he never said a word to her or updated her so she walked out. Pretty poor performance on his part
Joe TThere was trash left in the truck. The UHaul app took over an hour to try to do the pick up and then the reservation canceled. We had to reserve again and if it wasn't for the great customer service in Manchester NH I don't think i would of been able to rent a truck to move.
ALAN BGreat experience with car trailer! Moved a lightweight, classic style VW Beetle which is light but the trailer was great!
mark bNot having the Appliance Dolly made our move a lot more difficult moving a washer and dryer. Really disappointed that it and the furniture pads were not included.
Paul K24/7 mobile phone check-in was overly complicated. The clerk at JD Tools was most helpful.
Nils JThe truck roof leaked and destroyed some of my contents. The dealer was great to work with and apparently the truck had recently come the Manchester NH center so the dealer was not aware of the leak. It didn't seem to be an issue until the truck was driven in the rain
Robert GNothing! Everything was spectacular!
Mindy MThere was not much gas in the U-haul box truck and every time I stopped the engine, it would not start back up. I had to actually buy jumper cables and had to jump it at least six times. Also, it would have been nice if a dolly had been included with the truck to help move large pieces.
Cindy WI would definitely rent from this location again
Arthur RJustin made our experience the easiest and most stress-free part of our moving process. He made renting and returning the uhaul easy to understand and hassle-free. I have rented with Justin before, I have always found him to be professional and curious. Number 1 employee!
Dana GI have always been treated extremely well by my Uhaul location. I have realized the benefits of a rental from them, and will do it every time I'm in need of one. Merci!
Brian DThanks to J. D. Tool in Conway, NH for great service! Thanks, also to Frank in customer service for the great help!
Thomas ASuper easy to work with, convenient location in Conway. Thanks for your support today.
Ray GPerfect location, great inventory, friendly staff, easy in and out.
michael rNo improvements needed! We have rented from this location twice and both times we have been extremely pleased! The person we checked in and out with was informative and friendly, and the van we rented was great. We would definitely rent from this location again!
JOHN RThe gentleman at the counter was great. I had reserved online and mistakenly selected Tuesday pickup instead of Monday. He made sure that I was able to get the rental I needed. The truck was amazing. And the return process was completely painless. ⭐⭐⭐⭐⭐
Robert WGreat staff, quick and easy registration process. thank you!!!
Cheryl CFabulous Customer Service. Justin, Joe and Carl are SUPER!
Shanna MWould like to know why I was charged triple the price when I went same mileage
Bonnie CJustin is an AMAZING customer service representative for your company! A+++++++ on every level.
Shanna Mvery knowledgeable and helpful staff! Thanki you!
Dawn WEverything went well. There was a slight issue with the bill, but they quickly satisfactorily resolved the issue.
Terry MSecured place to store the wonderful, thick pads after use.
johanne gAlways outstanding
Brendan BReturn was after hours.
James TNo improvements neede! This is our second time renting from this location and the staff is very helpful and sociable. See you again next year.
Steven BMerci
Susan LThese guys are awesome. They have made my moving experience so much more pleasant! A shout out to Justin! The van was spotless, and held so much stuff! AC and great radio. U-HAUL, you ROCK!!!
Donna MThis is a great U Haul location. The place is easy to find, with lots of parking and plenty of space to hook up the trailer. Staff is cool too -- helpful and no nonsense. Smooth and easy rental.
Adam CGood staff
Tom DKeep doing what you do
Joseph DRien
JOHN DNothing. Service was attentive and timely.
Karen TExcellent service - especially as a walk-in. Dude hooked up the trailer for me and assisted with a lights check. Great communication during rental period. Won't go anywhere else now.
Richard WNothing that I can see, I didn't reserve the trailer but they had one on hand and very quickly got me checked through and on my way. They were great to deal with and absolutely use them again.
Craig TNot much excellent service
Charles DService is always excellent at JD Tools
Maryanne fAlways great service and knowledgeable!
Dennis LI had an excellent experience from Starr to finish. The on line reservation is great,easy to understand and maneuver. I was extremely satisfied. Everyone in the building were very friendly, polite and professional. They have everything you need!
Helen PGreat people happy service
Francis TI have rented from JD Tool and Equipment several times and am always treated respectfully, professionally, and efficiently. Could not ask for better service.
KIMBERLEE D