U-Haul sent me to a location on Madison St. that does not exist!! Literally! At that point I wasn't sure what to do with my rental truck. I was extremely fortunate to turn a corner and see a small U-Haul sign at this muffler shop. The people there were extremely helpful and indicated I was not the first renter to run into this problem. They put some effort in to get me squared away so they could accept my rental truck there.
Lou Perez
Customer Reviews for JLJ Muffler & Autocare
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I put the gas hand exactly where it was when I pick it up and they still charged my card an extra $70 🤦🏽♂️
Darrell TaylorU haul sent us to different drop off location that was not open and then we were directed to another location which caused us to go over the mileage Let’s just the drop off was not satisfactory
John SimonEverything
LEAZOR DILLONCustomer service was great and drop off was easy. Thank you for your provided service
MARY LEEWith it not being a actual uhaul facility but a auto repair shop/uhaul place it’s kind of hard to get quality customer service ..so in turn the lady behind the counter is helping me and the people with auto repair questions so the wait time is horrible
Loretta RodgersThey didn't even have the decency to clean the snow off the vehicle yet they went to the vehicle to collect data before I got in. They overcharge adding fees in that don't even make sense.I have never seen a U-Haul place ran this way and it's definitely not goin to be a place I ever rent from again!
DOMINIQUE BUSHMy pick up location was horribly the owner of the shop is not professional y’all should cancel you partnerships she wanted me to cancel my uhaul because the truck wasn’t cleaned out and she didn’t have nobody to do it
Ashley LewisThis was the worst experience I've had with uhaul. Like what the actual fuck. I thought it was real generous of y'all to let me adjust my time to a later time. However, it changed the pick up location LAST MINUTE and WITHOUT MY KNOWLEDGE. I went to the first pick up location and it was literally closed. No uhaul store, just the presumed rental van parked behind a locked gate. I was stranded and I had to move out. I luckily was able to book another truck, but because of that I had to send the truck back late because of how far back it sent me in my moving process. That whole ordeal just made my move so stressful.
Rachel ObireUhaul offered a dropoff location (30 n pulaski) that was no longer open, and I chose it as my drop off not knowing. The original location didn't even have a working phone line. The number was disconnected. Because I had to wait on the phone for 45 minutes to speak with someone at Uhaul the process took way longer than it should have to drop off the vehicle. The location we switched too was fine but very inefficient.
Dominique Chestand