Customer Reviews for JM Auto
(U-Haul Neighborhood Dealer)

Évaluation :

4

It was impossible to leave the trailer in the designated area.

Évaluation :

5

Very nice and easy to deal with.

Évaluation :

5

Great people to work with

Évaluation :

1

Where I rented from thr man was extremely rude and very mouthy.. would not recommend that place again

Évaluation :

4

The entrance to JM Auto is hard to see and you need to be careful with all the Dixie Hwy traffic. Make sure someone is with you while you wait for them to buzz you in the front door.

Évaluation :

5

Not open weekends... no problem, just drop the car hauler. Small lot... not much room for parking or maneuvering. Personnel were pleasant and professional.

Évaluation :

5

Maybe put just a little more gas in the truck.

Évaluation :

3

Only if an emergency. Sketchy side of town. Didn't feel safe. Uhaul is a joke. Advertise them charge someone $100 for 3 hours and 40 miles of use. What a joke. Will never use again unless an absolute emergency....

Évaluation :

4

The only thing I have to say is I didn’t see anyone to talk to about my deposit, but otherwise easy to find parking was al little confusing but otherwise a pleasant experience!

Évaluation :

5

Always quick and friendly will always use there location over everyone else highly recommended.

Évaluation :

3

Not sure if it has anything to do with the location but the truck that I received had cock roaches running all through the front of the truck!!!

Évaluation :

1

Make sure you have the truck I reserved several days ahead ready for pick up. I had to drive to a different location adding 40-50 extra miles driving and $40-$50 in extra cost to my rental.

Évaluation :

2

24 hours into my 48 hour ride a 3rd day was added without my approval, after spending 3 hours trying to rectify the situation and nobody would respond or contact me I gave up and accepted the extra day which I used 10 hours of. A troy somethig was who approved it. They shouldn't add on days without renters consent it's wrong what if people need the money for gas and still plan to have it back at the original time. Should be looked into

Évaluation :

3

I did the check out online and was still charged the $20 fee for after hours drop-off

Évaluation :

5

Rental experience and service was superb on both ends, pickup and return.

Évaluation :

1

Due to the small undersized lot, and too many u-haul vehicles returned from the weekend, it was not easy to get in the parking lot. I went over on the mileage, but had over 1/2 tank of gas and returned vehicle/car hauler almost a day early. And I could not get a discount based on the extra gas & early return. Then I paid for the extra mileage (20-30 miles), then found out later that since I had someone else pay for this u-haul at the pick-up location. They also got charged for the extra mileage. So we were double billed. Go Penske!!!

Évaluation :

5

The woman at front desk was very friendly, kind and courteous to me. Appreciated her and the two male mechanics who helped me with the trailer I rented on Friday, April 14th. Much appreciated. Thank you again. I didn't get their names but thank you to them. Give them a raise, seriously!

Évaluation :

2

As a truck share location, things should be more customer friendly. I arrived around midnight and had to call U-Haul to help me navigate the pick-up. The location was poorly lit and frankly speaking it was kind of sketchy! I could not utilize the pick-up procedure established by corporate. The QR code was not on the door and could not find anywhere on the building. There was a lack of proper signage, and no working accessible lock boxes. Also, it appears that the equipment maintenance was inadequate. When I started the truck, the engine sounded very worn, as well as the check engine light being on. Windshield wipers were bad and smeared the glass during encountered rain. Truck was very basic and did not have cruise control. And to top it all off, the truck had no gas. It was essentially on empty! I would expect the truck would have had a full tank of gas and be road ready, as this was reserved as a one-way rental with an estimated 400-mile driving distance. The truck was at least clean inside, BUT STILL...I EXPECTED a better experience!!! DISATISFIED CUSTOMER!

Évaluation :

1

Change representives

Évaluation :

5

Be good as u are to the customer

Évaluation :

4

Check in was simple, Check out was simple. Representative was very nice and went over everything at check in and the return check out.

Évaluation :

4

It was good

Évaluation :

5

Wished it was open earlier.

Évaluation :

2

The uhaul was dirty and the truck was loud and when I called uhaul they told me a hundred dollar deposit and they charged me 156 I haven't even received my money back

Évaluation :

3

Tons of scrapes that weren't previously noted,cracked windshield, broken glass all over the cargo area, check engine light came on while driving it, leaked transmission fluid all over my driveway.

Évaluation :

5

I had no issue with the location. I explained to the representative that there were issues with both mirrors and he made a note of it.

Évaluation :

4

There are half a dozen fees Uhaul does not disclose to the customer. I estimated the cost of my rental (of a van) to be 40 dollars, but it came out near 90. They can get away with this by a term on the contract along the lines of "I accept every charge from now on," of course. It's extraordinarily scummy.

Évaluation :

3

I had no complaints with the pick up location, it was the crap I went through after downloading the U-haul app on my phone, which took an 1 1/2 hours, to go through duplicated procedures, then not being able to tap on the "agree and continue" button. Plus, I was originally supposed to go a 1-way travel, from 1 place to another, but that didn't happen, so I returned the truck to the original place I picked it up the same day! It had less than a half tank, when I got in the 20 foot truck. I drove a total of 46 miles round trip, where I didn't move anything. I used "maybe" 1/8th of a tank of gas, I was charged $5 a gallon for 7 gallons of gas, totaling $31.50. Since it was on a Saturday, I had to wait till Monday to call the business, JM Auto, and explain to the guy what happened. He said I needed to call the man in charge of U-haul, so I left a voicemail message for the man at JM Auto on Monday, telling him the situation, and he never called me back. Then I called U-haul and explained to them what happened and told them I'd like a discount since I didn't use the truck for moving, but ended up taking it back the same day. Last night, I received an email from JM Auto showing they charged me an EXTRA $21,15 plus $79,9 for a 2 day rental. So today, Tuesday, January 10th, 2023, I called U-haul back and asked "WHY" I was being charged the extra money, and the lady told me, JM Auto charged me an extra day for not returning the truck, and I explained that I returned it the same day because I never made the original trip, because I called them yesterday, and I should be credited and not charged for it. So I'm being credited for half of the $79,9 which is $43,41 (tax included), but I should be credited for the $21,15 AND the gas charge! I was NEVER INFORMED of the $5 per gallon charge for 7 gallons of gas $31.50. I actually paid $135.68, then charged the EXTRA $21.15, and am only getting a credit for $43.41. I feel that all of this was inappropriate, and no person should have to go through the hell I went through to try and get this resolved, which in my opinion, they still owe me credit for the gas, plus the $21.15. I was told it would cost $123 for the day, plus tax, but they also charge an "Environmental Fee" too! But since I didn't make the original trip, it was changed to "LOCAL" at $39.95. What a CROCK!!! If I ever have to move again, I most likely won't be using U-haul!!! So people make sure you know what you're paying for BEFORE you pay it!!!

Évaluation :

1

Hours said they closed at 1pm I was there at 12:45pm no one was there. The letters in the lock we not even to set to open. The truck pulled to the left and made a loud noise like a belt issue.

Évaluation :

3

There were old dirty blankets in the trailer and some broken plastic pieces I had to sweep out before using. But not too bad. Took an extra minute to clean it out. Other than that, service was good and I only had to wait about 15 minutes for the guy to move Uhauls out of the way to get to the trailer I rented. I assumed it was hiding behind so it wouldn't get stolen.

Évaluation :

5

Disinfect the cab of the truck

Évaluation :

5

When using the mobile app to return the truck. The app should have the option to upload your photos and not only to take a photo. This will help expedite the process, specially at night when safety is another factor to consider.

Évaluation :

5

I didn't have a Dollie in back. My original reservation was switched and the truck had no key hole. Pushed my moving time back 2hrs. I requested a 24/7 location in advanced. UHAUL can do BETTER

Évaluation :

3

Picked up after close. Had hard time with whole experience. Did it on phone pick up was horrible. Didn't give truck number had hard time with lock had to call for help. Then couldn't find the spot for the lock. Got disconnected for the lady that was helping us. So we just took lock. Pick up on phone didn't get to put the mileage or fuel that was on the truck because we needed help with lock and it took us to another screen on the phone. I took pictures of all that before we left for proof. Returning it was not much earlier.

Évaluation :

1

I was charged a $15 insurance coverage fee after I had already declined the coverage while booking the reservation. It was added on to my rental. I contacted the location was told it was added on because I didn't provide my insurance card but I was never asked for it. And was not made aware that the fee was being added to my reservation. I will be disputing the charge with my bank.

Évaluation :

5

Wonder people and great service thank you for making our move special.

Évaluation :

1

I returned the vehicle, but had issues with the return app. Couldnt get ahold of customer service. Put keys in lock box and they waited 2 weeks to let me know yhe truck had "not been returned." There are video cams at the place i rented from showing me teturn the vehicle and keys. They then preceded to take out over 1k from my acct. Noone ever called me to investigate even though I was told that someone would. Had to go through my bank to have it looked at for fraud. This company is shady af. I will never rent grom them again. Go fuck yourselves, uhaul.

Évaluation :

5

?

Évaluation :

5

Truck was clean and functional but the tires were low, Joel filled them before I left but the light came on again half way through my move. Everything was ok and I told Joel when I returned.

Évaluation :

4

I was overcharged.. it was to be one way 62 and I saw after I was on the road I was charged 127.00. I called and reported it. When I returned the trailer, I called and spoke to the guy who told me I would be refunded. I have not been reimbursed as of yet. Other than that, never an issue with my past 3 rentals from U-Haul.

Évaluation :

5

Dropped off after hours, but even though the location was very busy on a Monday, when I called they answered my questions on when the truck would be entered in the system as returned.

Évaluation :

1

When I dropped off the truck I made the mistake of leaving without him checking the vehicle first because they were closing for the night. The next day I was charged for gas even though I dropped it off with more than what it had when I picked it up. Never again

Évaluation :

3

Picked up Uhaul with a quarter tank fuel and I filled it up because didn't know how much I was going to use. End up returning it with 3 quarters of a tank fuel and did not get my money back on fuel.

Évaluation :

5

Make sure the equipment I ordered, 3 weeks ahead of pick up, is actually at the location. I needed a utility dolly, and was given a large appliance dolly that was difficult to handle.

Évaluation :

1

LITERALLY THE BEST UHAUL SPOT TO DO BUSINESS WITH! CLEAN CLEAN TRUCK! FRIENDLY CUSTOMER SERVICE AND VERY FLEXIBLE!!!

Évaluation :

3

The rental truck I rented had roaches in the cab area it was disgusting. I really didn't appreciate that. The charger ports didn't work. It wasn't a good experience overall.

Évaluation :

5

not much thing was perfect and was great people thanks

Évaluation :

5

I rented a appliance dolly, but it wasn’t in the truck, been waiting 5 days to hear back from someone about completing my payment.

Évaluation :

3

The location was ok, however my van had roaches in it so I didn't get to move my furniture. I did get a refund which I appreciate. I spoke face to face with the area manager "Troy" and he was rude and basically interrogated me because I wanted a refund. I reminded him that I'm a customer who did nothing wrong and he had no right talking to me like he did. I have used uhaul for years when needed and never experienced anything like this. It took me over 15 hours to get in contact with a uhaul rep to help me so I think I was very kind and understanding considering everything and then Troy was very aggressive with me. After speaking with him I was more upset with how I was treated then the bugs.

Évaluation :

1

U haul charge me over for nothing and than I bought a strap for $22 to put in the trailer strap to fix it . They take $200,18 and my bill supposed to $66,73 so U-Haul by the way I m not satisfied

Évaluation :

3

Had no issues

Évaluation :

3

Just wish they had an Appliance Dolly like I requested It was really hard to get a washer and dryer downstairs on a regular Dolly

Évaluation :

1

Truck broke down multiple times and waited 5 hours for someone to jump the truck only to break down 3 times after. I advised jm location that they needed to tow the truck away as I would no longer risk driving a very old unreliable truck. Highly do not recommend if the truck is old!!!!! I want my money back and have yet to get a call back from u haul as I paid movers by the hour and was at a complete stand still with the truck while they sat and got paid to do nothing. Luckily, the movers discounted the hours spent doing nothing, but it's the fact I still got the bad end of the stick. Worst move of my life using this location.

Évaluation :

5

Tell them not to schedule through the 1-800 number, very difficult process

Évaluation :

3

Talk to the customer.