Seems answering the phone was not in anyone's job description. After calling the normal line I called your helper line and all he could do was call the same number I did.They didn't answer him either. I drove across town and there was plenty of help. The guy behind the only OPEN counter was telling stories to the couple 2 groups ahead of us. How hard is it to say either "I'm sorry. Customers are waiting I have to make this brief" or announce more help is needed post haste? There were 3 lady employees around the corner either all on break or just visiting. It's NICE you have people THERE. EVENTUALLY they help you.! And they all seem to know what they are doing. Waaaay better than many places today.
George K
Customer Reviews for JRCs Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Fast service.
William KEasy and quick! Very helpful!
Mitchell GNothing, keep up the good work.
TRACY VNothing I can think of.
Kory SSuper easy to grab a truck and do what I need to. The staff was very nice and expedient on getting me out the door!
Kyle JAll good.
CHRISTOPHER MEveryone was very friendly and both pick up and drop off were quick and efficient.
Theodore PPerson had no idea what to so when I showed up and had to call someone...told me which trailer to get. Once home the next day to load I noticed the door wouldn't shut and it was xmas day and everybody closed...had to tie the door shut to make the trip. And the next day when went to turn in they were closed...
Dan MAll is good.
Todd MEverything was perfect.
Gene MHarder to get to after the state of NE limited your access from highway 75 but this is the closest location to Plattsmouth.
DAN HJust coming and support local businesses They are so friendly
Julio MThe owners at this location were so kind and helpful!
Laure RExcellent location and very helpful staff - great experience.
Eric WPick up was easy. After hours drop off was even easier, lock box was easy to find. Staff was super nice and explained everything to me.
Amanda YGreat support.
Walter GEverything was just as explained on the website and ran perfectly. The location as nice and the employees extremely friendly, knowledgeable and helpful.
Russell BAlways maintain professional courtesy.
john mGreat service and great people!
CHRISTOPHER MNothing to add. Convenient and easy process.
DANIEL RExcellent service.
James CMerci!
Elizabeth MN.D.
Kristin MFriendly, efficient staff.
Joseph SSuccinct & to the point Little difficult to get to, because of riad construction
Michael AThere is little to no cell reception so having public access wi-fi would be nice so that we cam submitted thr vehicle and equipment inspections
Rahshad AStaff very pleasant. I would recommend this location for rental and return of equipment.
Richard DStop emphasizing to the customer that you own the truck at this location and that it has to come back to this location. Then don't call the customer a day later and tell them they owe more money, saying the tank was empty when I filled it at there gas station and parked it where I was told to park it. The attendant that was on duty came out and verified everything was fine with the truck the next day I get a phone call that I am going to be charged more money for mileage I didn't travel and gas I paid to fill.
Glenn BInvest in paving the grass that the equipment is parked on. Otherwise, the location is great!! Right off the highway. And the owners are wonderful.
Billy RHad reservations to pick up uhaul. Waited over an hour for assistance. Uhaul was not ready for pickup. Windshield was iced over, I had to clean window off myself.
Hope REh I guess.
David JI was disappointed that this location had no products for unexpected needed repairs
David SGate latch was difficult to latch and unlatch; I believe this was due to the door having a tweak. The inside of trailer was clean but the outside was slightly dirty.
Gary RMake sure equipment is available as scheduled and if not make up for it; ESPECIALLY when a person has to go 14 miles out of their way to grab the available Uhaul.
Tawny WThe equipment was clean and all of the damage was labeled as claimed. Problem being that the U-Haul had poor alignment and "dog walked" being that the back of the truck was shifted to the driver's side. This made it so the side view mirror on the driver's side was obstructed by the back of the truck. Definitely needs to be repaired or replaced.
Shyan BNothing really. It was a bit tricky finding the place but after talking to someone at the location, they told me how to find and get to the location.
Eric GTerrible at hook up
Justin KThe people there we very good representatives of Uhaul! Great customer service and a nice location.
Linda BThe staff at JRC's Express in La Platte are awesome, very helpful, considerate, and polite. Thanks for making this a excellent experience. -Joe
Joseph SThe woman working was very helpful
Candice MEasy in and out.
Lois RGreat customer service! Very friendly staff and willing to take care of the customer. I will definitely recommend this location to anyone looking for a U-Haul rental.
Brian CGreat service. Thank you we will be back.
JESSE LThe maps address location of this site is wrong. It has it on the other side of highway 75. That has to get fixed somehow.
Mark SI think the woman on the phone, when I ordered the U-Haul did not understand the question… I asked what time we would have to return it and she said anytime of day is fine. When we returned it 20 minutes later than the pick up time we were charged an additional day. That was not what was communicated to us originally. If we would've known that, we would've picked it up later in the day so that returning it could be done in the proper amount of time. Otherwise Ok
EUGENE Sgreat service
Daniel NThey made it very easy
RONALD TWe rented a uhaul in Nebraska city 2 weeks before our move in date. A day before we called to verify our rental and they Informed us they didn't have a 10 foot, and we would have to go to Syracuse. We drive the extra 20 miles and then no one was at the uhaul shop we tried to call them no answer. We then contacted customer support who also could not reach the Syracuse uhaul. They then said we would have to drive all the way to Bellevue an extra 40 miles to get out uhaul. We had to go through three different locations to get a uhaul and spend a lot of extra money and time we didn't need to. After we finally got the uhaul we needed everything went smoothly. I wouldn't recommend getting a uhaul to anyone ever.
Sarah SGreat Service
Daniel NThe employees don't service the uhaul people if there's customers in the gas station. It took my 30-45 minutes just to get the keys to my uhaul and same to check it back in. They will even interrupt your check in/out if there's a gas station customer and make you wait again. Example: I was mid check in and the lady walked away from me and helped a gas station customer instead and told me that the gas station customers come first.
Bailiegh R