Customer Reviews for JRV Services Inc
(U-Haul Neighborhood Dealer)

Évaluation :

5

Someone had left crackers on the floor of the cab (driver area), it had not been swept out.

Évaluation :

3

The check in and check out process are stressful

Évaluation :

5

Very efficient and effective r service. We used it 3 times recently and had a great experience !

Évaluation :

1

Called Rockbridge location because it is close to home but was told there was nothing available. Had rep check Memorial Drive locations and was also told this was the only location with a van. Rep sounded like she was asleep or drugged in the phone and not helpful at all. It wasn't until we arrived that we found that there was no attendant to handle rental; spent 30 minutes trying to navigate the app that does not work well, and barely made it back by the return time. Not a pleasant experience! You are left to your own devices to figure it all out and not even warned that that is the case.

Évaluation :

4

The check-in process via mobile phone (Truck Share) was not fast; took many tries to get the photo to finally attach. Very frustrating to lose 45 min just for the pickup.

Évaluation :

4

Everything was as expected, clean and ready to go. Merci

Évaluation :

2

It was located in a small strip mall and somewhat hard to find. Unclear as to where exactly we were supposed to park the tow and truck. Otherwise it was fine.

Évaluation :

5

Easy checkout and it has a gas station right at the corner.

Évaluation :

3

Was very difficult to find the location , had to drive around quite a bit and this office was hidden in a strip mall. Parking is very difficult for larger truck. Not a Uhaul location..

Évaluation :

3

I used online services so I had no interaction with the rental location staff

Évaluation :

3

The gas was not at the line that we had to fill it back to when we got it. Unfortunately we didn't notice until we were on the road and knew it was too late. Filling the truck back up was much more expensive because of this.

Évaluation :

2

Would only recommend if it was tthe most convenient location. It is hard to find in the shopping center and apparently multiple businesses are run in the same suite.

Évaluation :

5

Tener más variedad, es decir disponer de otros tipos de vehiculos

Évaluation :

1

Too difficult to retrieve key from key box. No instructions.

Évaluation :

5

Friendly, knowledgeable and not crowded. In and out within ten minutes. Awesome job.

Évaluation :

2

No drop box for key. Store is closed on weekends. So no place to return key

Évaluation :

5

No problems at all, the young lady in the office was very nice and the location was very close to my house. Excellent experience!!!

Évaluation :

2

They didn't really check me in. They said they were busy, leave the key and when they got to it they would check in the truck and email a receipt (which hasn't happened yet).

Évaluation :

3

Person was doing something else but she was alone

Évaluation :

2

The lady at the place had no idea how to rent me the equipment and no idea how to put it on. She asked me if I knew how to hook it up as she had no idea. I hooked up myself equipment never check lights did not work. When I call to tell her as she charged me she tells me to call 1-800 go Uhaul to get money back and no answer or respond yet. Not a happy customer would lije someone to call or email me Aimeep2613@gmail.com or 305-525-9284

Évaluation :

5

Hi my company and I use uhaul all over the country. Every time the experience is a pleasure. Continue the great customer service.