Customer Reviews for JV Convenience Store Ltd
(U-Haul Neighborhood Dealer)

145 évaluations

22787 Dewdney Trunk Rd   Maple Ridge, BC V2X3K4

(604) 467-4672

Heures d’ouverture

  • Mon-Sun: 9 am–5 pm
Heures d'ouverture spéciales
  • 3/28/2024: 8h00 am à 5h00 pm
  • 3/29/2024: 8h00 am à 5h00 pm
  • 3/30/2024: 8h00 am à 5h00 pm
  • 3/31/2024: 8h00 am à 5h00 pm
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  • 6/29/2024: 8h00 am à 5h00 pm
  • 6/30/2024: 8h00 am à 5h00 pm

Show All Hours

Services dans cet établissement :

Pour nous contacter

(604) 467-4672

22787 Dewdney Trunk Rd
Maple Ridge, BC V2X3K4

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 9 am–5 pm
Heures d'ouverture spéciales
  • 3/28/2024: 8h00 am à 5h00 pm
  • 3/29/2024: 8h00 am à 5h00 pm
  • 3/30/2024: 8h00 am à 5h00 pm
  • 3/31/2024: 8h00 am à 5h00 pm
  • 4/1/2024: 8h00 am à 5h00 pm
  • 4/2/2024: 8h00 am à 5h00 pm
  • 4/3/2024: 8h00 am à 5h00 pm
  • 4/4/2024: 8h00 am à 5h00 pm
  • 4/5/2024: 8h00 am à 5h00 pm
  • 4/6/2024: 8h00 am à 5h00 pm
  • 4/7/2024: 8h00 am à 5h00 pm
  • 4/8/2024: 8h00 am à 5h00 pm
  • 4/9/2024: 8h00 am à 5h00 pm
  • 4/10/2024: 8h00 am à 5h00 pm
  • 4/11/2024: 8h00 am à 5h00 pm
  • 4/12/2024: 8h00 am à 5h00 pm
  • 4/13/2024: 8h00 am à 5h00 pm
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  • 4/15/2024: 8h00 am à 5h00 pm
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  • 4/26/2024: 8h00 am à 5h00 pm
  • 4/27/2024: 8h00 am à 5h00 pm
  • 4/28/2024: 8h00 am à 5h00 pm
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  • 6/30/2024: 8h00 am à 5h00 pm

Show All Hours

  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria Levens 
Évaluation :
1

Please service the trucks. Back left tire was giving me "low air" warning despite filling it, and the alignment was way off, It veers quite a bit to the right. Also the oil life was at 0 %. I did not feel safe on the road given these defecits on the vehicle. My whole life was packed in the back of the UHAUL, and I did not feel confident the truck was maintained enough to get me to my destination. Felt dangerous. The convenience store was great, along with the people working there. It was easy to book, pay, and receive the truck. But someone needs to service that truck. It is not safe for the road.

Michael Mossuto 
Évaluation :
5

The manager was extremely nice person

Deepak Dhahan 
Évaluation :
5

Mi pedido llegó antes de lo previsto y en excelente estado. Me encanta TEMU. Gracias. Guadalupe Servín.

Maria Guadalupe Servin Espinosa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent Reminek 
Évaluation :
5

Very friendly and knowledgeable staff

Percy Guichon 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian Young 
Évaluation :
4

Rien

Brian Cudby 
Évaluation :
3

Staff were helpful, knowledgeable, and courteous. It is a small location but for me it was quite convenient. Thanks for the help.

Brian Patterson 
Évaluation :
5

Friendly courteous service. Would highly recommend.

Richard Bruce 
Évaluation :
5

Very polite and professional

Patrick Bouche 
Évaluation :
4

The self checkout portion of the U-Haul app was very problematic. The app would not recognize JV Convenience store as a return location, the QR code would not scan, and overall the self checkout return system was not user friendly. The manager at JV Convenience store however was very friendly and accommodating.

Renee Temple 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Thomas 
Évaluation :
4

I was contacted by an agent to ask if I had dropped off the truck at the designated drop off site. This was done about 45 minutes before the phone call. So obviously there was a mis-communication that has taken place, between where it was dropped off and to let the agent know that the truck was already there.

Johan Brinkman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Akash Thakur 
Évaluation :
5

Pick up was quick and easy, had to extend the return of the truck, Uhaul was very accommodating and happy to help. Merci.

Michelle Chaffee 
Évaluation :
5

Not sure. Excellent service

Jeffery Salconi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damian Wallace 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Rebalkin 
Évaluation :
5

The owner of the convenience store is such a nice person. The check in and check out was extremely fast. The condition of the truck was excellent. Sanitised and spotless and you can tell this operator cares about the trucks and his customers. Would recommend.

Christopher Johnston 
Évaluation :
5

The van smelled like marijuana smoke. Likely from people getting into the back of the Van's when unoccupied. Maybe lock them when parked at the location/ febreeze spray before a customer is going to use it.

Jade Zamprogno 
Évaluation :
4

Overall, I was pleased with how swift & accessible the location, the rental truck & equipments /boxes I need for my project. I appreciated how polite, knowledgeable & helpful the convenient store gentleman & lady were. The price they offered me what within my budgeted plan so there were no surprises or excessive fees at the end. Everything was explained well. I liked the convenience of the drop off at night through the app. I appreciated the location was well lit and the box was easy to find. The only 4 things I didn't like were: 1) how painful it was to press the gas & brake peddles. They were far a part or one was higher than the other. My leg /calve was hurting while I was driving and hurt the next day as well. It was awakened to drive safely with the peddles not comfortable. 2) The truck smelled of farm animals or farm waste. I did not like how the truck smelled. 3) the airbag red light popped up periodically and disappeared on its own 4) the power outlet inside the console did now work. I was running out of phone battery and brought the plug in to use but the outlet that at the front, did not work. Aside form those minor things, I appreciated the rental truck and would certainly use the services in the future without a doubt.

LAUSANNE YAMOLKY 
Évaluation :
5

Excellent customer service , warm and inviting atmosphere.

Todd Rebalkin 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEAN BLACK 
Évaluation :
1

For some reason at this location I was not prompted to verify the amount of fuel. The amount on the contract vs the actual amount did not match. This resulted in an additional fuel charge even though the truck was returned with more fuel than was there initially. I am extremely unhappy with the customer experience at this location and feel cheated for additional charges. I hope this hasn't happened to other honest paying customers!

Abby Lee 
Évaluation :
5

Customer service was top notch! Very friendly and super helpful!

Tazmin Manji 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Honeyleen Co 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arshmeet Bewli 
Évaluation :
5

The app was not helpful, I'd rather drop off and have someone go over it. I won't be going back to a location where you have the app drop off.

Trudy Parisien 
Évaluation :
5

Great customer service. Thank you so very much.

Heidi Kelly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SASHI POLURI 
Évaluation :
3

This location was very helpful but not impressed with U-Haul with their online reservation process After the online portion was very confusing and we thought we could pay with debit and told we couldn't once we got to the store. Thankfully the store workers helped us figure out we could pay with cash. We were very upset we needed to go all the way to maple ridge to get the truck we needed and were told the day before our move we needed to travel an extra 30 mins to get our truck.

Tyrone Wright 
Évaluation :
5

Great customer service and clean truck 👍

Jaspreet Virk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lily Vukasovic 
Évaluation :
5

Nothing service was prompt , respectful , quick

Todd Rebalkin 
Évaluation :
5

The gentleman at the counter was friendly and helpful. He took the time to explain the contract. So yes I recommend them 100 %

Shawn Yerbury 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitch Paquette 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES DESSON 
Évaluation :
1

Please tell to customers all the conditions prior to use.

Mahboobullah Mahboob 
Évaluation :
5

This family company was outstanding!!! He asked me how long I needed the truck, and I told him an hour. Well I'm happy he didn't listen to me and rented it to me for 4 hours. Of course it snowed the day I was moving items, and ended up being a little past my 4 hour rental. I gave him a call to let him know I was falling behind, he checked to see if their was anyone waiting for the truck, which their wasn't, and told me to take my time and drive safely. He made me feel so comfortable in having the truck and was very nice when I came in to hand in my keys. Thank you soo much for your amazing customer service. I will be back in future, and would recommend this location to anyone I know.

THEA ZOSIAK 
Évaluation :
5

Friendly and helpful. Truck clean and ready

BRYAN MCBEAN 
Évaluation :
5

Customer service was fantastic, everything was perfect.

ELAINE MACDONELL 
Évaluation :
4

There was some small items (garbage) left by the last person, I cleaned it because I didn’t want it blamed on me

Lori Hetherington 
Évaluation :
4

People at the location were nice. I do have comments about the truck & my rental: - No clear way to adjust the side mirrors (neither electric nor manual). I asked the place for help but they didn't know either. - No windshield ice scraper/snow brush in the truck (the morning I rented there was frost on the windows and I had to wait until the defrost cleared it which took some time) - Would have appreciated if the truck was backed into the spot so I could have just drove away instead of having to make back up maneuvers before leaving the lot - I rented for 6 hours and called in hour 4 asking if I could get a small extension (1 hour) as the move was going slower than expected. The place I rented from said "no" or else U-Haul was going to change me an extra $50 - even though there were no other renters lined up for the vehicle and the office was open well past the extended time I wanted to return. Not sure if that is a training issue or what?

JEFFREY GINGERA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin Olson-Brooks 
Évaluation :
4

Le client n'a pas laissé de commentaire.

siamak ghorbani 
Évaluation :
5

Great service at this convenience store!

Robert Quinnell 
Évaluation :
5

Very friendly and gave good advice.

Kevin OlsonBrooks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Wills 
Évaluation :
5

excellence service

Susanna Choi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carman Neustaedter 
Évaluation :
2

Make sure cab doesn’t have previous customers rubbish in it

Eamonn Alphin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken Derinzy 
Évaluation :
5

Nothing.

Allan brian 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Che cordoni 
Évaluation :
5

Gary was extremely helpful in dealing with a major screw up by Uhaul dispatch. This location was 5 mins from home, they changed my location pickup to one that was an hour away during rush hour! Without notice… This is not the first time Uhaul has screwed up my pick up, BUT this was the first time a dealer took a personal interest in helping me resolve the problem. Don't change pick up locations Notify people of the change When you say you will confirm reservations 2 days before, do it! When customers call for help after being told to wait till 630 pm, then by the time you get through, it's now after office hours I had to drive down to pick up location to see if my reservation was go to go, only to be told it was all changed. Ever time I rent from Uhaul it's always a screw up. Thanks to Gary he was the. Only one to come through for me

Tim Greenwood 
Évaluation :
5

Very helpful quick and easy. Would recommend that location thx

ron daly 
Évaluation :
5

Agent's computer system needs an upgrade

Michelle Hackett 
Évaluation :
5

Very friendly owners.

Kyle Jones 
Évaluation :
4

The cab could have used a good cleaning, otherwise the truck was in good condition. Only a quarter tank of fuel to start was not the best scenario and an attempt to put enough fuel resulted in leaving a quarter tank more than was needed. I was assured a rebate would apply but that did not happen. My advice, put in some fuel if needed then a second time before returning the rental.

Kathryn Ingram 
Évaluation :
5

Excellent customer service.

Robert Penzes 
Évaluation :
4

All as booked. Convenient pick up. Truck was clean. Staff professional. Charges as expected.

Douglas Grieve 
Évaluation :
1

It's a convenience store with people at their cash register every 2 seconds. U-Haul rental customers aren't a priority to JV Convenience. What could have taken no more than 5 minutes ended up wasting over 45 minutes of my day (even though I reserved the truck and your system already has ALL my contact info listed from my MANY prior U-Haul truck and locker rentals). Further, JV Convenience employees BARELY speak English and what words they do know are with a VERY heavy accent that's hard to understand. This "language barrier" was a huge stumbling block. To be clear, this IS NOT a racist remark but simply one that addresses ease of straightforward communication. Their explanation of your new texted links, how to use them, what to do, the fact that I needed a reference (WTF?!?!?) standing beside me who needed to give JV Convenience all her personal details in order for me (a returning/repeat customer) to be allowed to rent (I'm beyond FURIOUS about this!!!), the fact your texted links don't work and I can't upload photos or scan me driver's license barcode...etc, etc. The list goes on and this is just my pick-up experience(s). The drop-off and communication/closing off of the account was an even bigger nightmare that I had no choice but to call Phoenix to complete. Never again U-Haul. Your company is being represented by idiots (another example: I had an 8' pick-up truck reserved with Mission/Reliable Towing only to find out the day prior that they had NO trucks of any kind and have NEVER had pick-up trucks). I just happened to call and double-check the reservation out of curiosity, but what if I hadn't? My required rental day would have been a frantic disaster. What a joke. Never again.

Sean Mccullough 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart Cantwell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian Sanderson 
Évaluation :
5

Rental went smoothly. Representative was very helpful, answered all my questions, and worked with my timelines. I would definitely use them again.

Marc Fisher 
Évaluation :
5

Price quoted over the phone when booking was incorrect. All persons doing bookings and reservations should be quoting the right information. The amount charged was a surprise (not a good one) when picking up the truck.

BARBARA THOMPSON 
Évaluation :
1

Bad customer service, didn’t explain anything

JESSE GRUYAERT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES MACCORKINDALE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Bliss 
Évaluation :
1

We had snow and there was a snow pile behind the truck (just under 12inch high) .The truck was not cleaned off from snow. The inside had food in it from someone before. The inside window were fithy. I need to clean then so I couldn't see out of them. It looked like someone had been smoking in the truck. Because of the film on the windows.

JULIE FISHER 
Évaluation :
4

Your Web Site is not easy to navigate.

cheryl carruthers 
Évaluation :
5

The confirmation email had the wrong pick up location (Fix 4 Less Tire & Auto Service - 22587 Dewdney Trunk Rd, Maple Ridge). I called this location multiple times during their work hours to indicate that I had to pick up the truck later in the afternoon and no one answered. Left a message and no one returned my call. The guy was a bit rude when I showed up asking about the truck. He then directed me to JV Convenience. This added an inconvenient delay to our busy moving schedule. The JV Convenience guy was very polite and helpful, although he didn't explain the 40 mile maximum policy clearly. Improve the way policies are described to customers.

Blair Nielsen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA BANKS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne Erhardt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Jordan 
Évaluation :
5

Gary was very personable and professional

RUTH TORRES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAND OULD HAMICHE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy Ironside 
Évaluation :
5

Very accommodating. Thanks for your services

WENDY TREMBLAY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noam Butterfield 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sergey Belotserkovskiy 
Évaluation :
4

Have better signage stating this is a U-Haul drop off location. If there wasn't a truck in the back I wouldn't have known this was the correct place. The drop off location on paperwork was just an address there was no name for location (convenience store).

JEFFREY LAFOREST 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK REININK 
Évaluation :
4

great service- no hidden costs.

Valerie Spurrell 
Évaluation :
5

Would rent again from this location because of the great service.

Robert Mcleod 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Bunnett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia Morgan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grant Balfour 
Évaluation :
5

Nothing at all and thank you.

barbara bodnar 
Évaluation :
2

we booked the truck from 9:30 to 1:30 pm initially, but the staff at the pick up location repeatedly ask us to return the truck before 12:00pm, the only reason he give was someone else booked at 12:30pm. I don't know how does this happen? Also we booked online on November 8 to pick up at this location, however this morning I got a email saying the pickup location was in Surrey and I have to phone Uhaul and waited 30+ minutes to talk to someone to change back my pickup location. Overall the whole experience with Uhaul wasn't a pleasant one today.

yan xia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard bradbury 
Évaluation :
3

We are reasonably pleased with the service but it took over 20 minutes to do the paperwork due to the representative having to serve his store customers during our transaction wait

Brian Elliott 
Évaluation :
1

Dealer charges me $25 for cleaning?? Unacceptable? Drove 10 miles and moved 2 sofas and a chair/. Complete scam!!

steven james 
Évaluation :
2

You have to be very careful not to be charged for extra day !!! Won't go there again !

LYUBOMIR MILUSHEV 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mansoor Haq 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS milligan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZHONGMIN ZHANG 
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