I was extremely upset to find out you are not reimbursed for extra gas in the tank. I put in $150 almost completely ful tank as I did not know how much would be needed. When I pickup truck it was between 1/8 and 1/4 When I dropped it off it was past 1/2 a tank. So at least $75 worth of gas that I paid for On top of my $600 bill Not happy at all Would like a reimbursement You have all my contact infocheryl E.
Customer Reviews for Jacks Butcher Shop & Deli
(U-Haul Neighborhood Dealer)
Pour nous contacter
Bancroft, ON K0L1C0
(Located where Hwy 118 and 28 connect West of town)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - mar : 8h am à 6h pm
- Mer : fermé
- Jeu - dim : 8h am à 6h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Dealing with the location owner is a joy, she goes the extra mile to try and make things work for me. Dealing with U Haul is a nightmare and I will continue to look for other ways to take my business to. For many years renting a trailer for my needs has been great, but in the last few years it has been terrible. Rarely is there the trailer I need, and the people from head office blithely ask me to travel 2 hours or more to pick one up and deliver it back there when I'm finished. They are hard to understand, most speak very poor English, and have no concept of where I'm located and where they're sending me to go. Call on different days and you'll get different answers to the same questions !!??!! If things don't change U Haul will go out of business, or lose their business to a start-up company who values their customers. I will continue to seek out other options and suggest the same to others. U Haul is completely unreliable to count on. Too bad, I really like the lady who runs the local location.CHRISTOPHER F.
Le client n'a pas laissé de commentaire.CRAIG M.
No need to improve all excellentRICHARD W.
Le client n'a pas laissé de commentaire.Frank T.
When a person books more than a month in advance it would be nice to know a head of time if a truck is available not the day beforeCindy O.
So close on gas when truck was returned yet charged and had a flat on the trailer on Alaskan Highway because we fixed it ourselves no compensation for the fact we fixed the tire at our expenseHEATHER C.
My complaint has nothing to do with the locations. Funny how the review form only allows customers to rate the locations and not corporate/pricing. I'm appalled at the misleading prices on the website and the exorbitant charges for a 2-hour rental. Will not use U_Haul ever again nor will I recommend them to others.TYLERC G.
Le client n'a pas laissé de commentaire.Terry O.
Le client n'a pas laissé de commentaire.darryl M.
Le client n'a pas laissé de commentaire.Steve M.
Very nice and friendly customer service.Angelo D.
Le client n'a pas laissé de commentaire.LauraLee R.
For some reason I was charged a drop off feeSHANNON T.
Our general experience with U Haul was HORRIBLE. We will never use UHaul again and will make sure to tell everyone we know they shouldn't either. We reserved a 20ft truck 2 months ahead in Newmarket, confirmed it the Tuesday before AND Friday morning, then at 5:30 Friday night got a TEXT saying our 15 ft truck would be available for pickup downtown Toronto. We don't live near there and our stuff wouldn't fit in a 15ft truck! After trying to call and talk to someone in person for 2 1/2 hours and being disconnected MANY times We had to take the small truck and make 2 moves to Haliburton (an extra 400 km of driving) and were then CHARGED for the extra mileage. Why take reservations if you aren't going to honour them??? Shame on you UHaul! You made an already stressful time even more horrible.walter B.
The people at this location are amazing!! But Uhaul does not recognize the address as a proper uhaul location due to a glitch in the GPS coordinates so the 24/7 check in was a nightmare that took an hour. For the second time I rented a truck and a "warning" light came on...this time it was a warning about the tire pressure system. The last time I had this issue with a different warning light in a Uhaul truck. For a very well known company the trucks don't seem to be serviced/maintained properly. Its very disappointing.Sherry J.
Le client n'a pas laissé de commentaire.Roland M.
Le client n'a pas laissé de commentaire.Sherrylynn S.
Simple and efficient drop off. Equipment worked perfectly for entire move.Kirk J.
Le client n'a pas laissé de commentaire.Darren S.
Le client n'a pas laissé de commentaire.Dean P.
Le client n'a pas laissé de commentaire.Douglas I.
A small sign should be visible from the parking area looking toward the business where the key boxes areCourtney T.
Le client n'a pas laissé de commentaire.Wayne T.
Le client n'a pas laissé de commentaire.Kevin C.
Le client n'a pas laissé de commentaire.Eugene T.
Le client n'a pas laissé de commentaire.George S.
Le client n'a pas laissé de commentaire.Tom B.
This rental went well. However we were moving from another location also and I booked weeks easily, but you cancelled that reservation last minute and left me scrambling. Very unprofessional to accept the booking, then cancel it weeks later.Bryonie B.
My uhaul was supposed to be picked up in Peterborough Ontario however the morning I was supposed to pick up my truck I was told that the truck was now in Bancroft. This added three hours of driving time and gas expenses onto my trip. I was hung up on several times from U-Haulâ€˜s customer service people after being on the phone for two hours with no help.Nicholas M.
Excellent customer service. Would refer anyone to this location.LYNN R.
Le client n'a pas laissé de commentaire.Dave N.
Le client n'a pas laissé de commentaire.Jason M.
Le client n'a pas laissé de commentaire.Joe J.
She was excellent. Offered us information on travel on A toll hiway. No one else could give us correct information or advice on this. Very kind and understanding of our frustration during or pick up.Wlliam O.
Le client n'a pas laissé de commentaire.John A.
Le client n'a pas laissé de commentaire.Julie C.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.GORDON K.
Very friendly, great to deal with. Everything was simple from pickup to drop-off.CONRAD P.
Le client n'a pas laissé de commentaire.Joseph J.
Great service at this Bancroft location. She is amazing and care for her customer. Thanks for first class service.Dilip P.
Nothing lady was very nice to deal with thanksANGELA M.
Such a wonderful woman!!!SHERRY J.
That was a shit show...so much wrong with every experience with uhaul. It really sucks as you are the only company near by! Too much wrong with the experience to type!!!IANM M.
Le client n'a pas laissé de commentaire.YVAN D.
The reason I gave an average rating for the location was due primarily to the fact that the attendant in the store was not wearing a mask. As for cleanliness of the equipment I know it's difficult in winter months to keep things clean but there was a T-shirt or rag frozen to the deck of the trailer. This made us frustrated because it was difficult to slide things in. On the plus side the same attendant was very good about booking the trailer over the phone and making sure that it was there when we got there as we were an hour late.SCOTTC M.
The equipment was not in good repair. The tires had extreme wear on the inner half and therefore while driving caused terrible vibration in the steering. This was a safety concern for us. Not acceptable.BARRIE M.
Le client n'a pas laissé de commentaire.Steve T.
Le client n'a pas laissé de commentaire.LLOYD T.
Le client n'a pas laissé de commentaire.JEFFREY H.
Le client n'a pas laissé de commentaire.STEVEN S.
Le client n'a pas laissé de commentaire.MATTHEWB W.
Location for p/u was okay considering the area however the staff could have been friendlier/more professional & all the vehicles should have at least a half tank of fuel. The one I had only had a quarter tank!TRACYLYNN B.
Le client n'a pas laissé de commentaire.GEORGEM S.
Le client n'a pas laissé de commentaire.WAYNEF G.
The location and service was awesome! Penny runs a great store!â€¦â€¦.but the service from UHaul needs so much improvement that I've decided to never use the brand again. My wife and I booked a 26' moving van for our move and a few days after the booing I received an email that I had to pick up and drop off the 26' van 178km one way????? Not only is that a waste of time time on the busiest day of your personal life but adding additional Kim's on the vehicle and stress to me. We ended up using a 15' van making multiple trips. Very disappointed with UHaul as a company and not caring for their customers. I will not recommend this service to anyone!TERENCEW H.
Le client n'a pas laissé de commentaire.RAMEZ A.
Le client n'a pas laissé de commentaire.PAULR F.
Le client n'a pas laissé de commentaire.Jeremy B.
Le client n'a pas laissé de commentaire.Maureen H.
nothing to improve.it was great and store help was very friendly.pierre H.
Very easy location to find, and park the truck in. The woman at the desk was very kind and helpful.SCOTTA M.
Great serviceMARK B.
Le client n'a pas laissé de commentaire.JOSHUA G.
Le client n'a pas laissé de commentaire.DENISEM P.
Le client n'a pas laissé de commentaire.BERNARD P.
Le client n'a pas laissé de commentaire.DANIELR H.
Le client n'a pas laissé de commentaire.TAMARA C.
Le client n'a pas laissé de commentaire.WAYNEF G.
The website offers trailer hitches for rent but this location doesn't have any which I find crazy as they rent a bunch of trailers. If somebody is renting a trailer it's because they don't own a trailer and therefore they most likely do not own a trailer hitch.ASHLEYLYNN B.
THE PERSON WHO SERVED ME WAS VERY POLITE SERVICE WAS GREATHOWARD B.
Good serviceGrant V.
Cheaper rate on the mileage. It seemed a bit steep. Otherwise great overall experience.MICHAELR G.
Le client n'a pas laissé de commentaire.Tammy F.
Le client n'a pas laissé de commentaire.RIANE M.
Le client n'a pas laissé de commentaire.P-Jeffrey W.
Nothing we will be renting a truck in a couple of weeks..pricing is fair and the service is always friendly and professional..ARTHURB B.
Le client n'a pas laissé de commentaire.Deborah S.
The lady was super friendly and kindPatrick D.
Le client n'a pas laissé de commentaire.MICHAELJ M.
Le client n'a pas laissé de commentaire.DONALD S.
Worst experience of our life not the location fault it is UHaul made us drive two hours to pickup truck when reservations had been made for over a monthTHOMAS I.
UHaul did so many terrible mistakes in my order. One of them is the last one. They, knowingly, left me to last moment with no alternative other than to drive 3hrs forth and then 3,5hrs back just to collect a truck!!! then drive 500km from there to my destination. The lady at the pick up location was very gentle and super helpful but she can't repair a mistake that was done by UHaul itself.Anas B.
ExcProfessional customer service ThankyouDIANE H.
Le client n'a pas laissé de commentaire.Tamara C.
Le client n'a pas laissé de commentaire.DAVIDR G.
Friendly and helpful service from Penny. Accommodated my many change of plans with a smile. Van was in excellent shape and nice to drive.Stewart C.
None at all exellent serviceMICHAELM C.
Le client n'a pas laissé de commentaire.WAYNEW B.
Le client n'a pas laissé de commentaire.Robert T.
Le client n'a pas laissé de commentaire.PERRY K.
Le client n'a pas laissé de commentaire.Brian F.
There was zero communication - reps barely spoke to us. They ignored us, didnt say anything about the final charges, inspection, etc. We had to ask them if we could go, and they just replied "yep". The store was also gross inside.Michael A.
Le client n'a pas laissé de commentaire.Pamela Corinne W.
Le client n'a pas laissé de commentaire.George M.
Le client n'a pas laissé de commentaire.PHILIPE B.
Le client n'a pas laissé de commentaire.Ed L.
Le client n'a pas laissé de commentaire.KELDA H.
No fault of the location but when I dropped off the UHaul I needed to refuel it with 24 litres of fuel to get it back to the level I had picked it up at. Unfortunately the fuel gage did not indicate the level of new fuel I had put in so I had to pay charges on the reduced fuel amount and the fuel gage is to be checked and hopefully a refund come back to me.Ross J.