Le client n'a pas laissé de commentaire.
matt P.
Customer Reviews for Jacks Motor Sports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Returned the trailer a day early. Counter person said she would take care of it “after her lunch hour†and sent me my receipt. Well…. That never happened. Texts, messages and phone calls the next day from U-Haul looking for a missing trailer. Tried to call after 2 pm- closed! Not a happy experience
Don M.I dropped off the truck at this location the day it was due. When I went into the office I told I had returned the truck and where I had parked it. The receptionist said put the keys on the counter. We're not going to be open for a few more minutes. There was no "walk-around" for damages or fuel. I assumed any needed paperwork/clearance was going to be handled. Several days later I get an email from uhaul national office saying where's the truck????
wayne G.Very friendly staff. Easy to work with
Yakeem R.Easy pickup and drop off, trailer was great, the lady at Jack's made it very painless to rent the trailer.
Patrick C.Parking lot is not in great condition, with minimal lighting at night. The Uhaul was not locked, key was just inside the back of the truck. We rented two dollies, NEITHER was included in our truck, we chose after hours since we work late and we're unable to retrieve even a single dolly. This caused our move to go extremely slow and was really inconvenient. The uhaul had an empty water bottle in the cab, and was not cleaned.
Vincent V.Two trailers were available. I chose the nice one, even though it looked faded and older. The other had cushion strips bent and coming off the walls with sharp nails stiout. Both had very good looking tires.
Stacy H.Very helpful with checking in and returning equipment, very personable great experience at Jacks motor sports. Completely opposite experience of what Eustis Uhaul had to offer
john J.Jack's Motor sport's is excellent for buying a Polaris and renting U-Haul equipment. Keep doing what your doing.
Thomas J.Extremely nice people and a pleasure to deal with. Will always use them with my Uhaul needs in the future.
hudson E.The UHaul app was frustrating to use both when we picked up our van and when dropping it off.
Jeffrey C.The trailer should have a crank because it's way to heavy to lift especially for one person and someone 71 years old like myself. I believe the pick up facility should actually do the hook up not the person renting . It's critical it's attached correctly. At both ends pick up and drop off I had to ask for help and they seemed a little busy. On the Myrtle beach side there was only a female worker who had to help me lift the trailer off . In previous rentals in NY the facility always always loaded the trailer onto the vehicle not the user You need to look at this or you are at risk of lawsuits for Injuries
Steven L.This is my go to rental place.
Anthony G.Jacks did a great job getting a big crowd in and out as quickly as possible
Kenneth A.Verify that all equipment requested is actually in stock and ready to be rented
Duane D.I cannot think of anything the location could improve on. We received exceptional customer service and no issues with the equipment.
Stanley M.The truck I was supposed to get had a check engine light, then the new truck was not clear out at all. The new truck also pulled to the left if the steering wheel was centered, which made my trip more arduous. The truck was also more expensive than quoted.
Cameron M.The inside of the truck smelled terrible. They told me it might smell and that they have tried to clean it several times. The odor was soooo bad. they were up front and honest with me about it, but I do think the truck needs to have the seat completely taken out and the inside power washed with some kind of cleaner, I can't really express how bad it smells in words.
Kristy B.Everything was great!
Kim L.Process was super easy and quick. Thank you
John Z.No comments
Kelin C.I never rent a uhaul and they charging me for something I never rent
KELIN C.The truck cargo area was dirty and needed sweeping but otherwise things were clean.
JOSHUA E.Spent 30 minutes trying to return the trailer bon the app and spent another 30 minutes on hold also had to return back to the trailer another 30 minutes to follow additional steps told by the U-Haul rep to close the return on the app. This would have been avoided if the app would have asked me to use Google chrome instead of the app if I was using a Android phone.
RAMON M.Make sure the windshield is clean and there is fluid in the windshield wipers. There was no fluid in the truck we rented. Always have a full tank of gas so it is easy to have the same amount of gas in it when you return it. This location didn't have much to choose from. We wanted a pickup truck and a tow dolley, but had to rent a 15 foot box truck and tow dolley. All we needed to do was tow our car, we didn't have anything in the box truck.
mark D.I was charged twice for the Safemove Insurance of $28- both at the pickup location and from UHaul online order,
KYLE R.Very friendly check in and helpful.
Fred L.Personnel was helpful and knowledgable.
LARRY S.My wife picked up the trailer and was not familiar with the hook-up. Asked for help and was told that it was self-explanatory. After struggling for about an hour, someone came out and told her that the ball on the receiver was the wrong size. It is not. They were going to let her drive off the u-haul site with an inappropriately attached trailer.Then they called me as I was returning it and asked if I could send them a photo of the hook-up. No help at all. Also their hours of operation are minimal .
Warren S.Make sure trucks or wased and clean
STANFORD J.I thought the mileage charge covered the fuel. The truck I rented was at half a tank when I picked it up so how was I supposed to be able to refuel it back to that point? I only drove it about 60 miles.
Zachary P.Same comment as above. This time no one was at the location when we returned the truck on Tuesday at 1p. We expected to have the location office open to drop off the keys. Drop box wasn't obvious and we had to call and wait for help from u haul. This could be fixed with one more screen that has specific location details in the app
Scott S.The staff was sweet and I appreciate all their help and willingness to get us the keys quickly.
TERRY F.Ladies we're very helpful
NANNIE T.EXCELLENT SERVICE! Great staff! Wonderful truck!
TROY M.Reservations and check in was a breeze! Great customer service! We called in to reserve the truck and when we arrived we were immediately greeted. We went through the check in process in less than 10 minutes and were on way! Thanks so much!
JAMIE R.One of the customer service persons an older lady was rude and wanted me to stand and wait a while so she could make a couple of calls for the business at that location even after I called ahead to make sure pickup was ok to do in a few minutes of arrival. The younger lady that checked me in was more cordial and professional.
Jim P.The truck size we were supposed to pick up was not ready for the mobile pick up. It said the key needed to be hand delivered - but it was after hours (our scheduled pick up time was 6:30, and they close at 6:00). We had to call Uhaul customer service since after hours and speak to rep. All told it took about 45 minutes to get a larger truck. In the end it worked out, but it was a hassle.
albert P.A special thanks to the woman who took care of us on a walk-in basis, after we had gotten stiffed by Budget! She was very helpful and knowledgeable!
JAMES W.Excellent service!! Thank you!!
JAMES C.