Évaluations des clients Jacks Mower

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Jacks Mower

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erica C. le

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Le client n'a pas laissé de commentaire.

David P. le

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Called me and told me I needed to pick up my rental sooner than my scheduled time because she wanted to go home

David O. le

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No one was there when I went to pick up my truck. My scheduled pickup time was 9:30am and I had to wait until 10:15 to get my truck. I ubered to the location which was in the rural suburbs and was left stranded outside in the 90 degree heat. I will never use Uhaul again for this reason.

Rachael Y. le

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My pick up was switched without proper time and knowledge. I returned the truck on time. The location was not open on the day I returned, or the following day. I was then given a late notice which was not my fault.

Steven N. le

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Awesome owner, very kind and thoughtful.

glenn K. le

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Le client n'a pas laissé de commentaire.

britt C. le

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Le client n'a pas laissé de commentaire.

MICHAEL W. le

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Le client n'a pas laissé de commentaire.

james M. le

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Le client n'a pas laissé de commentaire.

Jake F. le

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Our pickup was scheduled for 10:00 am when Jack's is scheduled to open. Jack never showed up until 11:00. Many calls to uhaul to try to resolve. Terrible experience. Further, I made the reservation on Wednesday night. When I checked on the reservation Friday night, it had been cancelled. No call to me, no reason given, just cancelled. Called customer service and they uncancelled. I had requested a different pickup location but was told I had to pick up at Jack's. That did not work out so good. Overall, a pretty poor experience with uhaul.

JOHN M. le

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My overall experience was bad. The location was fine. But the online / app pickup was terrible! It would not work. I had to call the helpline and they were not able to fix the problem. Luckily the owner showed up, opened the place and got me registered.and then days after I returned the truck I got notices & calls stating I had not returned it. Very frustrating experience overall.

cara H. le

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Evie at jacks mowers is so kind - I appreciate that this rental location is at a great spot easy to get to! Easy rentals and even easier returns!

Renee A. le

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The woman running it was very friendly. However they did not know anything about my reservation and because of this I could not pick up the truck at 10am like I originally reserved it for. I did not leave the lot with the truck until 120, 30 minutes of which was my own fault. However it completely threw off my moving plans and those helping me move, when we originally planned to start moving at 10 am, to be told that they knew nothing about my reservation and not even be able to meet someone there to get the rental until 1230. Then the truck was only on 3/4 a tank when I picked up, which thank God i took pictures of it, because I had to sign a paper that said it was on full and did not realize until i got into the truck after i signed said paper that it was nowhere near full. And even though I called the 1800 number, and told them this, still got charged for the gas that was never even in the truck. Thankfully after another call to the 1800 number and showing them the pictures I got a refund for that charge but still. The whole experience was painful.

dennis G. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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Rental experience was great, the self serve option through the app was easy and convenient. Highly recommend the store that I rented from as well as the pickup method.

dolores N. le

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Le client n'a pas laissé de commentaire.

yun keng L. le

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Le client n'a pas laissé de commentaire.

margot A. le

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Le client n'a pas laissé de commentaire.

ronald W. le

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I had no problem with the people there. They seemed nice enough to me, and treated me with respect. So it could be assumed that "reviews," overall, are pretty useless, considering how subjective and one-sided that they most often are. As a general rule, if you're nice and polite to people, they are, most often, nice and polite to you. Go figure? A bad experience then could be a sign of a bad character--no matter how vociferous and exacting of a negative review the customer gives. But they're always right...right?

carol V. le

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There was trash in the cab. The lady was very slow. Took a half hour to rent the truck!

Edward S. le

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Le client n'a pas laissé de commentaire.

John G. le

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I rented 26-foot truck they were U-Haul pads inside unfolded( 8or9)and a Appliance hand truck which I was not renting at this time and was not sweeped out.

peggy H. le

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Le client n'a pas laissé de commentaire.

Gregory H. le

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I set this up over the computer to pick up at this location and return in philadelphia. When we got there which took an hour to drive too we were told they did not have a truck available. I had confirmation code it finally worked out after an hour with woman who was rude and had to drive it back from Philadelphia. Very disappointed.

Melissa T. le

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Le client n'a pas laissé de commentaire.

michael A. le

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Very friendly and helpful

Christina A. le

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I got charged insurance when I declined it

Jose P. le

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Excellant experience. I will continue to use them in the future

Dawn C. le

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The drop-off information on the internet and given to me at my pick-up location stated that Jack's Mower Repair and Service were to be open until either 5 or 6 pm that day. I dropped the truck off at a few minutes after 2pm, the door was locked with a note giving a number to call for repair or service, I called the number and the call was never answered.

Jonathan B. le

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Easy! Truck was there and through the mobile app was able to complete and drive away without waiting in a line or waiting for the store front to open. Truck was great - clean and new 26 foot that we used for a home move.

Michael T. le

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The truck was an hour late so we had to wait. I will be calling to make a formal comolaint about the lack of customer service surrounding this problem.

Dominique H. le

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I will like a full refund. They took $230 from me in cash. Said they gave me back $80. I only drove 21 miles and on the receipt they put I drove 435 miles and that I owe them $344. I made a claim and nothing has been done and now they charged my debit card without my permission. I would like a full refund.

Dominic P. le

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Le client n'a pas laissé de commentaire.

willis M. le

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Le client n'a pas laissé de commentaire.

john K. le

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Le client n'a pas laissé de commentaire.

matt S. le

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The only problem was that we were supposed to pick up the truck at 10 am and the store did not open on time and we did not get the truck until almost 10:30.

Richard F. le

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Have equipment fueled and have interior of windshield cleaned. Also explain how to or help renter properly adjust mirrors.

Eric W. le

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Originally scheduled to pick up elsewhere but truck was not available. This spot in Parker Ford was the closest which was 35+min further away than originally scheduled. Location was supposed to be open at 9 but it wasn't, no sign, no person to help. Called uhaul who sent out dispatch, gentleman was very nice but the whole debacle put us behind schedule and over budget. Embarrassed because we had to make family/friends who were over to help wait for an hour+ while we dealt with it all.

Andrew C. le

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Nothing to improve. They accommodated special hours and service was quick

JOHN R. le

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Le client n'a pas laissé de commentaire.

Geliece G. le

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My uhaul was moved to another location without my knowledge or authorization . This is poor customer service. Although the truck was reserved early in the week the agent at new site told me that doesnt mean anything, that its 1st come/1st serve. If this is the case...not sure of the point of the reservation. 3 ppl reserved the truck I wanted so I am glad and lucky I made it there 1st. Service at both sites were very good and I appreciated both telling me how uhaul really conducts business.

Shawn B. le

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Nothing everything was great.

brian M. le

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Yes vehicle was clean but tank was not full. I was told to be sure to fill it. I only drive the vehicle 17 miles yet ended up putting 5.5 gallons of gas in it. I also was charged for 20 miles not the 17 I drove it.

edward P. le

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everything was fine.

kara F. le

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Le client n'a pas laissé de commentaire.

alton L. le

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Le client n'a pas laissé de commentaire.

Steve A. le

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Le client n'a pas laissé de commentaire.

Hans L. le

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List online what the optimal ball hight is for all trailers. For the one I rented it said max ball hight 25" well that is max for ideal performance you need 18-19", if I would have known that I would have brought a lower ball toungh.

LEON C. le

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Very nice staff to work with.

Steven J. le

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Le client n'a pas laissé de commentaire.

barbara B. le

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Le client n'a pas laissé de commentaire.

TERRY B. le

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The "U-Haul" computer at this location is quite "slow" and perhaps needs to be updated for a faster completion of the rental process?

theodore W. le

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Pricing was not thoroughly explained to me, I was quite shocked to learn that I had been charged $1.57/mile after the fact. Truck was fine, service was adequate, but pricing should have been better communicated

justin P. le

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Le client n'a pas laissé de commentaire.

gerald M. le

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A cup of coffee

Robert M. le

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The rental was ready at the requested time and everything went well -

Jennifer A. le

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this was a nightmare all the way around

Matthew V. le

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Le client n'a pas laissé de commentaire.

Dennis W R. le

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Le client n'a pas laissé de commentaire.

DENNIS S. le

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The woman at the counter was ignorant to us from the moment we walked in. I called customer service while I was in this place and the customer service rep heard her yelling and being extremely rude to us. She was also ignorant to the customer service rep. She looked right at us and said, "I don't think I even want to do this reservation anymore." This was all b/c she couldn't locate our reservation b/c she was putting in the wrong name. I tried to tell her, but that is why she bit my head off. I WILL NEVER GO HERE AGAIN!!!!

LISA A. le

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See above overall review

ROB F. le

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Truck was clean and in good condition and the customer service was friendly.

JOHN M. le

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I had to hook -up the trailer my self.Highly unprofessional.I called in a complaint and was to be contacted by the regional field manager,Mr.Marucci.This never happened.I guess my lawyer will have to address this matter.

STEVE K. le

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I returned the rental one hour late and was charged for a full day. I understand that it was my responsibility to return the rental on time, however I feel the penalty should have been prorated rather than being charged a full day.

PAUL A. le

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Le client n'a pas laissé de commentaire.

GREGORY O. le

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Overcharged on rental agreement. Kept it for 2 days but charged for 3. Overcharged for blankets. Only got 8 but charged for 12.

BARRY P. le

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On April 25, 2015 I had the misfortune of renting a U-Haul trailer from Jacks Mower Repair Sales & Svc, 2602 Schuylkill Rd, Parker Ford, PA 19457 on contract 88822561. This location is staffed by angry, rude people who are quite forthcoming with the fact that they hate your customers. I needed a trailer for Sunday April 26 to clean out the apartment of my recently deceased father. I had rented from U-Haul many years ago and was unhappy with the old, run down equipment that I had rented and I have subsequently used Ryder. I decided to give U-Haul another chance with this rental and I paid for that decision with the abusive treatment that I received at this rental location. The angry woman behind the counter was not happy that I wanted to be honest about my pick up and drop off times and purchase insurance coverage. The rental location was closed on Sunday so I wanted to pick up the trailer on Saturday afternoon, schedule the return for Sunday evening and know that I had insurance coverage for the entire period. The angry lady pointed out several times that this would be a two day rental and stared at me with this dumbfounded look. I told her that I didn’t care, I wanted to rental period to be long enough so that I was covered for any contingency. I wanted to make sure that I was covered by insurance for the full rental period and I did not want to be rushed to return the equipment. I went out to get my plate number from the towing vehicle and when I came back in the angry woman was saying (with her back turned to me) “he is the stupidest man I have ever met.” Let me tell you that I HIGHLY doubt that. Her assistant, co-worker, husband, son, cousin (or some combination of the above, who can tell) who I will refer to as the angry greasy man says to her “here he is right now” so there is no doubt to whom the angry lady was referring. In whatever world these people live in, honesty is considered stupidity. I go outside with angry greasy man to hook up the trailer, where I have to listen to a profanity laced tirade about other U-Haul renters. “I hate these fuckers that borrow my shit and fuck it up” he says, because some little plastic piece was turned around on the end of a chain. Seemed like an easy fix to me to just turn it around, but it made him angry. He then informed me exactly where he wanted the trailer returned in a hostile tone that was perhaps just short of threatening. U-Haul should be ashamed to be associated with these angry, rude people. Know that I have a long brand memory for bad experiences.

richard K. le

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Le client n'a pas laissé de commentaire.

JAMES F. le

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I was a little worried about the lighting and the trailer being stolen. Nice place, quiet area.

Helena S. le

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I would like to be told ahead of time that there will be all those additions to the price like insurance, taxes, gas money - the end price gets to be easily triple of your advertisement!

JAMES S. le

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Le client n'a pas laissé de commentaire.

MARK A. le

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Jack's Mower Repair Sales and Service were very cooperative and helpful.

John K. le

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Le client n'a pas laissé de commentaire.

KELLIE M. le

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I had made a reservation on line was to pick up the truck at my local area when I received notification of where to pick up the truck it was different from the original location, then received a call to let me know that I have a reservation for picking up a truck, but it was a different location that was even further from the location I had requested, so had to spend more money on mileage and gas for the rental just to use it. Then the actual rental place was not friendly, there was a older woman who didn't know how to review my rental, there was no walk around the truck to check for damage nor was there a form to put damage that was on the truck before I rented it. If u-haul reads this I hope for some financial reimbursement for such a horrible experience, if not then this will be the last time I use u-haul, and I will not recommend them to anyone also inform those I know about this experience.

MICHELLE S. le

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Le client n'a pas laissé de commentaire.

Ralph V. le

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Le client n'a pas laissé de commentaire.

Jack H. le

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Le client n'a pas laissé de commentaire.

Nathan D. le

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It was poorly run and unprofessional. The locations computer was poor quality and had trouble.

Christine G. le

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Our location was moved 3 times and we were treated very poorly by uhaul. The pick up location was pleasant and very apologetic for the inconvenience

SAM B. le

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Address shows up incorrect on GPS/Map applications. Correcting this would improve the customer experience.

ERICH S. le

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Facility was only open from 9:00 - 9:15 am for day of pickup. apparently there is only 1 person at that location that can check in or out equipment.

worth H. le

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Truck info display indicated oil change needed. Had to wait 45 minutes for owner to arrive to do paperwork.

Michael B. le

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I left the truck in the parking lot, and dropped of the keys. The used furniture pads were in the back of the truck. I was very surprised to receive an email indicating there was a $25 "Cleaning" fee. Except for the unfolded blankets, the truck was perfectly clean.

Regina M. le

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1) Clerk didn't have record of my reservation that the Go-UHAUL customer service desk had placed (just 20 minutes prior to my arrival) because they had spelled my last name wrong. The clerk didn't even know I was coming. 2) Clerk was terribly s-l-o-w; it took at least 20-25 minutes for her to do what she needed to do to get me on the road. She did not communicate with me during this time, so I had no idea what was going on and what the holdup was. 3) At NO time did she inform me about the required SafeMove insurance. Likewise, she did not ask me anything (like if I needed any extra moving supplies, dollies, etc.) other than if this was a one-way or a return-to-same-location rental, and the purpose for the rental (furniture relocation). 4) This was the worst part: No one oriented me with the truck, i.e., showed me how to lock the rolling door; provided suggestions for the best way to load the truck; told me why there was an amber truck icon constantly lit on the dashboard. The only thing she told me was that the truck needed to be returned with a full tank of gas. No one even showed me where the truck was parked; I had to hunt for the truck's [small] number and match it to the keys I was given. 5) Check-in wasn't much better. The clerk was already waiting on another customer (who was in the process of renting), and she was no more communicative with him than she had been with me. It took almost as long to check in as it did to check out. I did not choose this rental location. It just happened to be the only one in my general area that had a 10' truck to be rented at the time that I needed when I needed to rent one. If I had a choice, I would not go back to this place.

edward V. le

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simple but good service

RONALD P. le

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Truck mileage was not checked at pick up and I ended up paying for 15 miles more than I actually used. The $28.00 safe rent was not explained or noted to me. Next time I will be more careful at pick up.

Nick F. le

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Le client n'a pas laissé de commentaire.

ENGEL B. le

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You should honor your contract. I rented a truck from Thursday to Sun, got a confirmation for time and dollars. UHaul then changed the rental time to a day less from your confirmation. This is all driven by the contract number, and the details were changed by UHaul, making me pay $40 for an extra day that was said to be included when I rented. The mileage was recorded incorrectly by the rental when I left: as a result you charge an extra 80 miles when I actually stayed within the contractually allotted time. Hard to prove in retrospect. I really feel cheated by UHaul, and have to do this trip 2 more times in the next 6 weeks.

Pamela K. le

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Le client n'a pas laissé de commentaire.

randy C. le

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Le client n'a pas laissé de commentaire.

Elizabeth S. le

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I was remarkably displeased with my U-Haul experience at this location. I reserved the U-Haul online the day before and when I arrived to pick it up the person responsible for the rental wasn't there and had no idea I was coming and I had to leave and come back over an hour later to pick up my equipment. The woman helping me was very uninformed about U-Haul's policies, and was unable to tell me how much U-Haul would hold on my credit card, so I didn't know how much available credit I needed or how much I would have after the hold. I finally left with my equipment and returned it that night after closing, as I had arranged with the woman doing the rental. I received phone calls and emails from U-Haul in subsequent days stating that I had not returned my equipment and could be charged something in the neighborhood of $40,000. I finally got in touch with the location and discovered that the woman in charge hadn't put my return into the computer yet and told me not to worry about it because she would "get around to it." When I received my final bill I discovered that the mileage that had been recorded was very inaccurate. I had driven a maximum of 25 miles and I was charged for over 40. Because I hadn't documented the mileage when I picked up and dropped off the truck, I couldn't argue how much I was charged, but it does not change the fact that it was absolutely very wrong and I was overcharged. I've used U-Haul at other locations before and have never had this terrible of an experience. Regardless, this business and its unprofessionalism and inaccuracy is representing your company, and all parties involved should be embarrassed and ashamed. I'll go out of my way to avoid using U-Haul in the future because I am just so disgusted with this experience.

STEVEN L. le

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The representative did what she could to resolve my situation. The traffic U-hall center had a plan to switch our for a larger trailer, but I did not realize this representative had not talked with U-haul--it was a message left by U-hall traffic. When I went in the person had no clue of the trailer switching plan or my situation. In the future it would be nice to know if it was a message or a person contacted.

THOMAS M. le

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We had to wait an hour for the owner of the store to show up. Then when she finally did show up she thought it was ok to chit chat with the guy out back fixing lawn mowers. When we went out and politely told her that we had already waited an hour and needed to get going, the guy tried to pick a fight with us. It was out of a movie. A very bad movie. And then they charged us a cleaning fee when we spent two hours cleaning the truck. We knew they were going to do that so we took a video and pictures of us cleaning the vehicle to send to U-Haul. U-Haul definitely needs to better monitor who is a vendor of theirs.

Martin J. le

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Operator came in early to rent us the truck and get us on our way.

SARAH T. le

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Couldn't confirm reservation. People were really rude. Truck wasn't ready. Had less fuel in it then they said. The starting mileage was higher than they said. They were "closed" when we went back to return truck even though they were supposed to be open for 5 more hrs. Never recommending them to anyone.

Linda H. le

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Le client n'a pas laissé de commentaire.

KEN H. le

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Apparently Uhaul does not care much about customer safety or satisfaction. I wrote a lengthy email to customer service and I suppose the best policy is to ignore any problems that are brought to their attention. The safety of myself and others was compromised when I took a Uhaul truck onto the road. There were numerous issues with the truck, none of which Uhaul cares much about. If anyone reads this and would like to know any details please feel free to email me at kheath39@gmail.com

Linda M. le

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Very old truck. Smelled gas and steering was very loose. Did not feel in control of steering.

latshaw E. le

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Check your mileage closely and do not leave without confirming your total. I was charged 10 extra miles by Jack's Mower Shop. My trip was 69.3 miles and I was charged 78.9 miles. I spoke with the owner and she claimed the total was directly from the odometer and offered no assistance.

Kristen B. le

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The mileage rate is way too expensive! Especially for all local moving purposes. Way too expensive. I don't think I will use Uhaul again for that reason.