The equipment that I booked was not available (an entire van that they apparently have not had for years). They handled it relatively well but it took a while. It should not be listed as a location that has equipment that it does not have.Michaela B.
Customer Reviews for Jackson Oil and Auto Parts
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Winston-Salem, NC 27105
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 6h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
You're the best, very friendly, fair pricing and honest!Trina F.
Le client n'a pas laissé de commentaire.Susan J.
Le client n'a pas laissé de commentaire.marilyn H.
They only have to continue to be as friendly !ND curious as they areStephanie S.
I booked 20' truck in one place and at the end they asked to get from other location, as they don't have 20' truck at their location . I was fine for that. When I went to pickup the truck, website was down, has to wait for longtime to book it. No issues with office personal or truck. It's with your website's checkin process. Later I got a drop location at one place. Once I went there to drop off, they did not accept truck at that place , I forced to talk to Helpdesk and got other drop off location and then dropped. I did not expect this type of experience with u-haulCHANDRASEKHAR A.
Le client n'a pas laissé de commentaire.KENAN C.
Le client n'a pas laissé de commentaire.JON G.
Le client n'a pas laissé de commentaire.Angelus C.
Le client n'a pas laissé de commentaire.BRIDGET S.
Lot was a mess. Both in appearance, safe lighting and the condition of the muddy pothole laden lot. The main business is apparently fuel oil delivery and their heavy trucks have destroyed the lot. Also, we felt unsafe on the lot. As the self check in includes close inspection of damage and photos, it's hardly a fast Avis rental experience. We needed to be on the lot longer simply due to the standard U-Haul self checkout and check-in. All the while we were uncomfortable and the drive on and off the premises was dicey for narrow thruways and mud pits. We were concerned that the truck would get stuck in the mud. Never again at this location.CONRAD C.
Be more friendly and keep better track of vehicles.David R.
Le client n'a pas laissé de commentaire.Dean A.
Location was dirty filled with junk and employee was rude as well. Gave me a truck with mud in it and had us hook up a trailer in the mud instead of the trailer that was easy to access and not in the mud. Truck pulled to left whole ride and had major bump steer as well as belt making a racket.MARK W.
Le client n'a pas laissé de commentaire.Timothy R.
Le client n'a pas laissé de commentaire.JEFFREY C.
No mask wearing in the store even though we are under a mandate. Location was dirty and cluttered. The truck smelled terribly but was in overall ok condition.JENNIFER M.
Best customer service I've experienced in a very long time. The owner and manager of the facility is caring, well informed, and made sure I understood everything and had everything I needed for an awesome experience. Rev. R.W.G IIRICHARD G.
Le client n'a pas laissé de commentaire.RYAN R.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.ANTHONY W.
Le client n'a pas laissé de commentaire.STEVE W.
Le client n'a pas laissé de commentaire.ANN-MARIE S.
Le client n'a pas laissé de commentaire.Carolyn M.
Le client n'a pas laissé de commentaire.MARK R.
Le client n'a pas laissé de commentaire.tyler W.
Le client n'a pas laissé de commentaire.Baminahennadige F.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.WANDA N.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.SEAN LORING B.
Le client n'a pas laissé de commentaire.William L.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Varvara V.
Le client n'a pas laissé de commentaire.RONALD J.
Le client n'a pas laissé de commentaire.DONNA F.
Le client n'a pas laissé de commentaire.val B.
I never received the equipment I rented, I have let them know twice in the only places possible that I have found. They charged me for it regardless and have not responded or refunded me.Max G.
Le client n'a pas laissé de commentaire.NAYEKAMION H.
A/C didn't seem to work but other than that, good!ASHLEY W.
Le client n'a pas laissé de commentaire.TINA M.
Make sure customer is aware of procedure for after hours returns. The service and check in procedure was AWESOME!! So quick and easy. Will definitely use this location again!TRACEY S.
Drop off location was kind of cluttered with no real direction. Definitely a mom and pop kind of place. Also there was no signage to indicate that the location is a uhaul dealer.Keith L.
Great service. Friendly environmentDEBRA D.
Le client n'a pas laissé de commentaire.Jeremy B.
Very professional, vehicle very cleaned and serviced to the max 6***** sTIMOTHY C.
Le client n'a pas laissé de commentaire.Zakia R.
Le client n'a pas laissé de commentaire.Daniel L.
No masks were worn by staffJAMES P.
Le client n'a pas laissé de commentaire.Karen A.
Le client n'a pas laissé de commentaire.Oliver P.
This is a garage, so I did not expect it to be sparkling clean. The staff more than made up for a little dirt. They helped me to solve problems, and really looked out for me.Denise M.
Le client n'a pas laissé de commentaire.KARLYNN M.
Le client n'a pas laissé de commentaire.Tamekia B.
Le client n'a pas laissé de commentaire.David B.
Great customer service, speedy check out and clean, well-maintained equipment. I would definitely recommend this location.Shantell M.
Le client n'a pas laissé de commentaire.Franc M.
Le client n'a pas laissé de commentaire.Taylor T.
Le client n'a pas laissé de commentaire.EDWARD C.
Le client n'a pas laissé de commentaire.THOMAS T.
Thank you !CODY A.
Excellent customer service and staff was extremely helpful. MerciMELODY M.
Le client n'a pas laissé de commentaire.shawn B.
great serviceDavid R.
Great staff, made it easySteve D.
Le client n'a pas laissé de commentaire.Sandra H.
Le client n'a pas laissé de commentaire.Juwan T.
I didn't have any problems picking up, delivering or dropping off the truck, and it ran fine, but the inside of the truck was very dirty. The dash and center console hadn't been cleaned, the seats were dirty, things like maybe coffee or soda and food crumbs and cigarette ashes made it nasty enough I didn't even put my phone in the dash storage. Spent maybe 30 minutes with cleaner and paper towels, which turned black first round, gray the second round. I called uhaul customer service and they were pretty much useless and said I should have contacted the rental pick up agent or complained when I picked it up. Maybe so but really? I called customer service, surely that was the correct thing to do and they should address it with the agent. I am very surprised they do not have a specific covid 19 cleaning policy in place - customer service only responded that it is the local agents responsibility to clean the vehicles. I saw nothing on the Uhaul website that posted cleaning policies except customers would be charged if the truck was returned excessively dirty. I took pictures but cannot post them here.Peter C.
Le client n'a pas laissé de commentaire.Tamelia K.
Le client n'a pas laissé de commentaire.ismael R.
Le client n'a pas laissé de commentaire.Terri S.
Le client n'a pas laissé de commentaire.marilyn H.
When I arrived to pick up my truck the location was closed. No where on the website did it indicate this location was closed. I waited on hold for 32 minutes for a representative who i then explained what happened to, she put me on hold. Again I am on hold, this time for 5 minutes and am answered by another representative. Again I have to explain what happened. This gentleman can help me. Told me where the lock was and how to locate my truck. When I returned the vehicle at 5pm to the same location your app would not let me check it back in. So I call again, I am on hold for 28 minutes this time before a representative answers. I finally get the vehicle checked back in. I find this to be very unprofessional to allow someone to make a reservation and not tell them the location is closed. Then to be placed on hold for 30 minutes twice in the same day is beyond unprofessional. Now I am waiting to see if I am charged correctly and if not I will file fraud charges.CRYSTAL M.
Le client n'a pas laissé de commentaire.Tiandra W.
Le client n'a pas laissé de commentaire.Winston Salem Ch T.
Le client n'a pas laissé de commentaire.jennifer B.
Le client n'a pas laissé de commentaire.James G.
Le client n'a pas laissé de commentaire.andrew D.
They where prompt and the service was excellentpriest C.
The rental experience was quick and easy. The person helping me was very kind and courteous. Merci.courtney M.
Everything was great. The team at Jackson Oil is always ready to help when we arrive.sandy S.
Le client n'a pas laissé de commentaire.Crystal N.
Le client n'a pas laissé de commentaire.Romonica M.
Le client n'a pas laissé de commentaire.REVETTA K.
Clean the inside of the truckRevetta K.
Took additional money from me with no explanation. Location filthy. Never using uhaul again.Amy D.
Everyone was courteous and helpful thank youPEARL B.
In and out super fast Very friendly stafftoby G.
Let Customers know the closing time!!Latisha T.
Great people to work with. Will rent there again!Brian K.
Le client n'a pas laissé de commentaire.AARON M.
Le client n'a pas laissé de commentaire.Ducn L.
They were just fine. Customer friendly, rates were good!!ruth F.
Le client n'a pas laissé de commentaire.Quonica C.
The place need to be cleaned up. A lot of automotive equipment thrown in all around inside. A thin path to the counter. Appeared to be a backyard auto shop with no appearance of U-Haul it rot for a few old trucks. I was actually afraid to go inside and had to ask is this a U-Haul place.pamsy D.
No improvements needed in my opinion everything was greatchris H.
Le client n'a pas laissé de commentaire.Briannah P.
This location really needs to communicate more with its customers. They charged the wrong card. I was standing in front of the person while turning in the uhaul when he took a phone call for an oil delivery. It sounded like he was then taking their order, which he did, instead of completely the turn in of the truck while I, a paying customer, was standing in front on him. As soon as he hung up I told him to make sure he charged the card that was used for the reservation and not my sons card that was taken when he picked up the truck. (Not sure why a second card was taken) The uhaul agent just laughed and said I was about 3 clicks too late. He suggested that I just pay my son directly, which if course I would do. This location does not physically represent the nation wide uhaul brand. I normally go to the Broad Street location in Winston Salem, NC and have had nothing but positive experiences.Michael H.