Évaluations des clients Jackson Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Jackson Self Storage

Cote générale :

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Michael S.
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Le client n'a pas laissé de commentaire.

Chance B.
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No mask was worn by employee, the truck was not only dirty and not sanitized but smelled of heavy cigarette smoke and the price promised was not given. Was told I would be charged for 24 hr truck rental despite only needing it for 8hrs. We are in a pandemic and to think UHaul cares little about customer safety was hard to imagine. Canceled my next truck rental with Uhaul and will go with your competitors.

amy C.
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Excellent service - excellent experience!

Helene R.
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Le client n'a pas laissé de commentaire.

Mary G.
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Great customer service, thank you 😊

William L.
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Le client n'a pas laissé de commentaire.

sharon L.
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Easy to work with this office. Thank you.

steven M.
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Le client n'a pas laissé de commentaire.

Steve E.
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Le client n'a pas laissé de commentaire.

Jason J.
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Great customer service

michelle B.
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Le client n'a pas laissé de commentaire.

Joseph O.
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I was a bit fatigued and running-my mouth, so I did not ask how much it cost after the initial mileage provided ran out. Carol was great other than that and I appreciated her renting on such short notice. Thank you, Drake Davis

Alvina B.
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Le client n'a pas laissé de commentaire.

Doreen C.
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Need to reserve another. Truck sometime in July if not the end of June. They have not given me a definite days move. But l would be needing at least a 15 footer for the day. As soon as l knowledge will be in touch. Sorry best l can do.

Manhattan C.
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Le client n'a pas laissé de commentaire.

Teresa Y.
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I love renting from this place. Best ever customer service.

Linda F.
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The passenger door was hard to close completely.

Betty N.
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Provide direction or crossstreet in return address.

tonya R.
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They ripped me off overcharged me kept taking money from my bank account for unknown reasons I was quoted a price they didn't give me my reservation instead they booked a new reservation and overcharged me

Bob P.
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Office staff is super friendly and helpful!

Joshua D.
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Excellent service! Thank you.

Ryan E.
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EASY RETURN WITH THE MOBILE APP!

Steven G.
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Le client n'a pas laissé de commentaire.

CONNIE M.
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Nothing. Customer service was very good and they needed no improvement.

roger B.
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easy process, great staff, no issues.

Damian D.
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Le client n'a pas laissé de commentaire.

Alice R.
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Le client n'a pas laissé de commentaire.

mitchell S.
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The van was substantially clean, except for the windshield that was inundated with dead bugs. I had to use a scrubbing sink sponge and soapy water to clean the bugs off. Otherwise the van and the UHaul site met or exceeded my expectations. I will rent from this UHaul facility again.

rebecca B.
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Don and his staff were excellent in helping us rent the truck for my move. They were flexible, thoughtful and courteous. Will go back and recommend for sure.

Sarah Z.
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It was very easy to pick up, use and return. My experience, from uHaul in the past is it's a very time consuming process to get thru the check out process. Seems that the user website has a lot of steps or something, as it always takes some time to rent anything.

Joseph L.
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Le client n'a pas laissé de commentaire.

Karen H.
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Le client n'a pas laissé de commentaire.

Larry L.
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Le client n'a pas laissé de commentaire.

Kurt R.
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Le client n'a pas laissé de commentaire.

Ron C.
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Le client n'a pas laissé de commentaire.

Sarah R.
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Le client n'a pas laissé de commentaire.

Yvonne S.
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Easiest drop off ever and the return location was reasonably close,

Paloma B.
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Le client n'a pas laissé de commentaire.

Bethany R.
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I was overcharged and not happy about this.

Sean S.
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Le client n'a pas laissé de commentaire.

adam S.
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Quick and easy. Could've used a cruise control.

Michael K.
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Le client n'a pas laissé de commentaire.

Don V.
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Le client n'a pas laissé de commentaire.

Leslie C.
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Le client n'a pas laissé de commentaire.

Grace E.
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The guy was very friendly and helpful! Very pleasant experience.

Jami R.
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I love this place. The location is perfect and the staff is the friendliest ever. This is one place that hasn't forgotten what great customer service is. Thank you. P.S. the garment boxes are awesome!

DURELL S.
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Great customer service. Nice clean van. Also rented a storage unit which was also clean. Nice helpful staff.

chuck M.
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truck was pretty dirty the windshield had many bugs,But really OK for a truck . Thanks

Greg C.
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counter lady did not really have the computer knowledge to be alone., but very sweet non the less. Cruise ontrol on those trucks would be GREEEAT!

Neal P.
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The lady at the check-in desk was funny she was very courteous very prompt took care of me we were in and out dropping the truck off in 10 minutes she gave it a thorough inspection gave us a thumbs up I would definitely rent or drop off a vehicle at each of these locations they both places in Concord and Jackson or credit to your company.

Patricia M.
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Le client n'a pas laissé de commentaire.

Jessica R.
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After calling multiple Uhaul representatives in our area to all about renting a truck for moving, I couldn't have been more happy with Jackson Self Storage 205 Scottsville Dr Jackson, CA 95642 I believe Don is who helped me. He was very nice and I appreciate his wonderful customer service. Multiple places in Angels Camp, valley springs and Jamestown were rude and one man hung up on my husband after rudely telling him he only had 10ft trucks. Jackson self storage is definitely the place to go!

steven M.
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Le client n'a pas laissé de commentaire.

emma B.
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Really helpful (and friendly) both on the phone while making the booking and at drop off. Thank you!

clayton S.
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Excellent Service!

Phyllis S.
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Le client n'a pas laissé de commentaire.

LINDA K.
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This would be the third time I've rented this truck and I feel like I'm always getting a brand new van every time. Very clean, always full of gas and easy to drive. Very handy for quick trips. Thank you Don.

Jeannette G.
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Le client n'a pas laissé de commentaire.

Ken M.
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A No Smoking policy for trucks and vans like motels do with a financial cleaning penalty attached for smoking in the vehicle. The van I rented was great . It just reeked of cigarette smoke, so I drove much of the time with the windows down in spite of the cold.

jill K.
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Le client n'a pas laissé de commentaire.

Don B.
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nothing- service was excellent - office help perfect thank you very much

Sue M.
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it is out go-to place for any moving needs-excellent customer service

Greg J.
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The Jackson location was great. However I set up to pick this U-Haul up in valley springs ca and at 730 in the morning I received a call saying the U-Haul wasn't available there and I had to go to Jackson ca to pick it up which is approximately 30 miles away from my location so not only did I have a 1/2 hour drive to pick it up and then to drop it off I was charged the additional mileage which was roughly 60 miles at 99 cents a mile. When the valley springs location was only 2 miles from my location. I was not happy and I will be writing a review on social media and sending a complaint to the better business bureau

Amy E.
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Le client n'a pas laissé de commentaire.

rick L.
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Reservation process is misleading and an absolute joke! My reservation was made over two weeks before I needed the vehicle. I was told three days before my reservation date that I would most likely have to pickup the truck at a different location in a different city; possibly an hour or two away. There are 8 U-haul locations within 10 minutes of my home and I had to drive an hour to pickup my truck. Then, on the day I was suppose to pickup my truck, I learned that my reservation had been canceled by the company. When I called to find out what happened, I was told I would have to drive two-hours to get the truck I reserved. My entire experience with the reservation department at U-haul was the worst customer-service experience that I have ever had. They had no concern for my needs as a consumer, no concern for my situation, and were completely un-responsive to the fact that I they weren't going to have a truck available for the reservation they confirmed with me two-weeks prior. If it wasn't for Don at their Jackson location, I may have not ended up getting a truck at all. Thanks Don!!

JACK J.
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Le client n'a pas laissé de commentaire.

Mickey R S.
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Le client n'a pas laissé de commentaire.

Jean M.
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Le client n'a pas laissé de commentaire.

Tristan H.
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Amazing customer service!

John M.
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Le client n'a pas laissé de commentaire.

CHARLOTTE RAE M.
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Le client n'a pas laissé de commentaire.

Bob P.
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Le client n'a pas laissé de commentaire.

Thomas K.
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Le client n'a pas laissé de commentaire.

THOMAS P.
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Great experience. Quick and easy service

steve G.
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Le client n'a pas laissé de commentaire.

Rita C.
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I do not appreciate the website not being updated. I had a reservation, which was confirmed twice only to find out the day before that the van I rented was not available. I have to take a bigger vehicle and it used more gas. The owner of this u-haul facility told me it was the same engine, but it was not - it was a V-8. I need to know that when I make a reservation off your website, that it should be accurate.

Carol H.
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LOCAL after hours help, in case you need roadside assistance. I appreciate SO MUCH U-haul's Roadside Assistance rep who helped me (Deanna?) get my car keys out of the van after I had put the van key in the drop box. She went above and beyond in getting me help, however...I had to wait there over an hour while someone had to drive up to help me. Other than that, it was great. Thank you for your service with a smile!

Max R.
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I was so pleased with my rental. The process was so easy. The staff were very friendly and helpful!! I will recommend with high complements. Thank you again!!

Vicky C.
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Nice people, truck was ready for us

wayne N.
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Couldn't have been better.

M R S.
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Le client n'a pas laissé de commentaire.

david J.
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Le client n'a pas laissé de commentaire.

Victoria V.
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Le client n'a pas laissé de commentaire.

mitchell S.
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The staff at this facility were efficient, thorough and friendly. The equipment was clean and well maintained and the truck performed much better than I expected based on my previous experiences with rental trucks. The service provided by this U-Haul facility enabled me to complete my project earlier than I had expected. I will absolutely return to Jackson Self Storage when I need to rent a truck again.

Harvey P.
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The service was great. I cannot think of any improvement needed.

Brian E.
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Le client n'a pas laissé de commentaire.

MELISSA C.
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Le client n'a pas laissé de commentaire.

FRANK M.
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Don does a supper job in helping me have my Uhaul ready for me when I need it. Thank You for the great service. Frank

robin A.
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Quick and easy. Gentleman behind the counter really knows what he's doing. Excellent service.

Mike S.
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Le client n'a pas laissé de commentaire.

Julietta M.
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Very satisified

David P.
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Carol was an excellent customer service representative

Rebecca A.
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The pick up was fantastic but the information I provided when I called in and made the reservation was changed. It was like I was registering for it again having to do it twice made it to where the drop off location changed and I was very unhappy with the drop off location.

Theresa H.
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Don was really friendly and made this experience nice. The only issue was arranging the pick up time after work since I couldn't get there until 5:30 but I was able to send someone else to get it and Don was very helpful in coordinating it all over the phone with me.

Deborah G.
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None

carey B.
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Had a truck at the last minute, thank you.

Jennifer M.
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Don was very helpful and took the time to go over the truck with us, and answer any questions I had. Clean truck and friendly environment, will defiantly us them again.

Robyn C.
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thank you for such profesional service. would definately tell friends to use your service. Made a move happen .Also made it affordable

kelly D.
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The customer service was outstanding! A big thank you to Carol for helping us rent a truck and recommending an excellent moving service.

Larry H.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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