Customer Reviews for Jackson Storage
(U-Haul Neighborhood Dealer)

Évaluation :

4

The mobile check in process is horrible. I had already done most of that online last night and had to do it all again. It took me more than 20 min from when I arrived to get the key. I would have been better off driving 20 min to a staffed location so I wasn't standing in the cold.

Évaluation :

1

Service was terrible. I'm trying my best to not see this disappointed experience as not that of UHAUL itself. I known know my previous experience to be pleasant and helpful. UHAUL Considering taking a look at the dissatisfied ratings from that particular UHAUL'S pickup and drop off location.

Évaluation :

1

The mobile app failed and customer service was difficult to access and slow to respond. I was at the location for nearly an hour before I was able to drive off with the vehicle. I will never use U-Haul again.

Évaluation :

2

A pin should be provided for finding this lot as it was rather hard to locate in the dark and no one was available to help via phone. Or pictures of the actual lot.

Évaluation :

4

LaGrange was stop #3 for our UHaul. The renter did not return their van to Burr Ridge, so we were sent to Bolingbrook,so perhaps a text to the renter reminding them to get the van back! Location #2 Bolingbrook, Schmidt rd. We arrive at 9:00am; sign on door-opens at 9:00; no one is at the location, and person decides to open at 10:30am! Location #3, get a van, but I am a deacon and had graveside service, leaving my wife and neice to load the van.

Évaluation :

5

U haul associates Laura and Jennie very customer forward, friendly, well mannered. Great location and convenience for my new location. No line, was taken right away. Jenny and Laura made my day! Merci

Évaluation :

1

I requested in-person interactions because the alternative of using your app is not viable for Android users, since it does not work anywhere near reliably enough to run a business on. Consider the fact that your users are not U-Haul employees and likely have little interest in doing your job for you for free while also paying for the service.

Évaluation :

5

This was such a smooth easy rental process. I was given a clean, gassed up van, that was decently sized and ran well.

Évaluation :

5

The whole online pickup and drop off process was so easy.

Évaluation :

5

Jackson Storage was EXCELLENT. However your online reservation and online pick-up are TERRIBLE. I filled everything out online to pick up at 9am Saturday 7/29/23. Following YOUR instructions I log on and am told I need 4 more documents for indentification!!!!! EVEN after I scan my drivers license front and back.I am the owner of my company and you want employee verification at 9am on a Saturday. VERY frustrating. Thank God someone from Jackson showed up early or I would have been in a real mess. Jackson GREAT - UHaul online sucks.

Évaluation :

5

Alicia was excellent. Patient, polite, and knowledgeable.

Évaluation :

1

EDITED 07/13/2023 Went here yesterday to get a truck due to location and figured I would give them a second chance after my initial review. I still definitely would NOT recommend this place. Somehow my reservation was changed to 3:30 am pick up which this location is not even open. When I went to pick up the truck they said they didn't have a reservation for me. The lady there said she could make a new one for me and then I was presented with a letter stating that I was placed on an eAlert list which means I can't rent from them or any other U-Haul location. This eAlert was placed on 07/12/2023 at 9:30am. I received no email or phone call of my cancellation, let alone notified that I was placed on this prior to showing up. The lady there said it could've been placed on there due to this incident 9 months ago. This incident 9 months ago wouldn't even exist if the facility did their job and filled the tank to full after each rental especially when they charge more per gallon to the customer then leaves the gas the same as it was checked in, leaving it for the next customer to deal with. When I brought it to the ladies attention she basically shrugged it off and said it was right while refusing to look at the photo proof. So now i got placed on eAlert for this reason, while she claimed she didn't know the reason. Which she knew exactly why but didn't want to admit it to me. So I called the number provided to me on the paper, was told they couldn't do anything for me and couldn't remove the eAlert so that I could even rent from another location. Was told I would have to speak to a regional manager and await their call to make things right. INITIAL REVIEW If you asked me before today, I would have recommended this specific location as I had no issues. But as of today I would not recommend this specific location. I went to pick up my rental today, they handed me keys and paperwork showing that the gas should be returned at 3/8 of a tank. When I went out to the truck not only was the truck not even cleaned out which was evidenced by the last persons contract being in the center of the truck, but the gas was between 1/4 and 3/8 of a tank. I not only complained about how us customers literally pay so much money to rent these vehicles, but if you don't return it to the level you rented it at they will charge you $5,5 per gallon to refuel it as a convenience fee. They however WILL NEVER actually refuel the truck and will rent it out at the last returned amount. So when you rent it out and complain about the gas being so low, they say "it's u-haul policy that we just rent it out at the returned fuel lever." So you as a customer are basically get screwed and have to play "guess the gauge" hoping you don't fill it more than you should, cause then you'd be giving them more gas than you for FREE since they don't compensate you for it . ALL TRUCKS should be filled to FULL prior to renting out. It's pure laziness not to when there is a gas station 2 minutes down the road. When I called them out for the inaccurate gauge amount on the contract they just wanted to cancel my contract for today and even my future reservations with them. Not only that, but I initially inquired about a 15 ft truck which they said would have to be returned by 9am tomorrow. YET they had two of them in their lot.... I have even called customer service and all they cared about was finding me a new location to rent for even if it costed me more money. They didn't want to make the situation right.

Évaluation :

5

Van was very clean and had low mileage. Everyone was friendly and very helpful! I would definitely rent from this location again.

Évaluation :

5

Get rid of the mobile app - worst I have ever used. It functioned sporadically spent over 75 minutes picking up the van. Designer should be fired.

Évaluation :

5

I personally did not see any sign about this place being UHAUL facility, however, the front desk lady made up for that. Made the transaction easy and quick. I would definitely rent from this place.

Évaluation :

5

Very nice customer service, smooth process, perfect.

Évaluation :

5

Wonderful to deal with ! So accommodating and professional!

Évaluation :

5

Parking lot was a little tight, but everything was top shelf.

Évaluation :

5

so quick and easy, saved our butts on a Sunday. thank you so much!!!!

Évaluation :

5

So easy to rent and use.

Évaluation :

5

very knowledgeable of the services and quality of equipment that U halll offered provided me with documentation respect and courtesy all through my experience with renting U-Haul. Thank you.

Évaluation :

5

Very convenient and the staff was very friendly

Évaluation :

5

Thanks great service nice ppl

Évaluation :

5

Jenny Palmer was very friendly at drop off. She even called me to let me know I had forgotten some packing materials in the truck. I didn't know this truck rental was near my home. I will remember this if I ever need to move things again.

Évaluation :

5

Most pleasant employee working there. Wish I had her name to give her credit

Évaluation :

5

Very simple to drop off unit. Jenn was very accommodating.

Évaluation :

5

Thank you to the wonderful ladies of our local Uhaul. Located within the belly of our gorgeous Jackson Square Antique Mall, these charming proprietors are helpful and gregarious. I will definitely use them again, if needed, and recommend them to locals.

Évaluation :

5

Very helpful and fast pick up

Évaluation :

5

My only request would be to better clean the inside and out upon pick up

Évaluation :

5

Nothing really. Everything worked out well for a short term need and you were considerably less expensive than my original choice Home Depot. Very satisfied.

Évaluation :

5

It was easy and cost effective. We will def refer and be back to rent again.

Évaluation :

5

Easy location at the Jackson Square Antique Mall. We rented and returned the vehicle during busy hours, but here is a dropbox for after hours drop off that seems very convenient. We didn't have an issues and would recommend renting from this location.

Évaluation :

5

Jennifer was very courteous and professional. Would definitely rent here again! Thanks

Évaluation :

1

You could improve your services by mentioning at rental time, that you are charging me insurance that actually cost more than the rental fee! Unbelievable! The daily rate and mileage fee was talked about but no mention of insurance! Which I already have!! Terrible way to do business. I'll NEVER recommend UHaul to anyone.