Customer Reviews for Jacksonville Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jacksonville Rentals

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Cynthia M.
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Chris made the rental very easy. I appreciate all he did to help

Jeremy W.
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Roger W.
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jose M.
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Leverne M.
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Robert W.
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LaToya E.
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Enrique N.
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very good service very professional friendly answer all your questions listen to your comments and feedback I would certainly recommend anybody to go see them into use Rider next time you make your move

Fred W.
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The trucks are parked 150 yards from the office.

Keith P.
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Rick N.
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Very good customer service and organize

Pamela C.
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James H.
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More equipment...

Melissa D.
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Jesse T.
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Amanda B.
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Ray H.
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The gentleman assisting me had numerous customers show up right at 8:00 a.m. which would have been overwhelming to most people. He handled himself with professionalism, calm, and efficiency. I was very impressed with the UHaul dealership on Pelham Road in Jacksonville, Al. I will be sure to tell others!

Lindsay T.
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Lily E.
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Jon C.
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Wayne R.
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Joel B.
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michael R.
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Christopher C.
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linda B.
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scott R.
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Ray H.
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Maurice M.
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The left turn signal and break light was out.

Mohammed A.
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Janet C.
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1st 2 employees told us “we have no 4x8. Either take a 5x8 or go somewhere else.” A 3rd employee, Chris, said “we actually have nine 4x8’s on the lot” & was very helpful in getting us set up.

Brandon T.
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Torren W.
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Sergio C.
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Left tail light was not working.

Dwane B.
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Jason M.
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David C.
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Andrew P.
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When I returned the trailer I had to pull it a block over and unhook the trailer myself. I’m a disabled veteran and can’t be lifting heavy things. They hooked the trailer to my Jeep when I first rented it, they should have to unhook the trailer if they have to hook it up to begin with.

Tiffany W.
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Very nice location and team

Niya B.
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kathy S.
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They were very unorganized and couldn’t find the keys to Two different trucks! It was a ridiculous comedy of errors trying to rent at this location.

David P.
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Robert H.
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Equipment was fine. I stood at the counter for several minutes with an employee sitting there working on the computer. I finally interrupted and let him know what I needed. He replied that he would be with me in a minute. I felt like it was an inconvenience to take care of me. He didn’t seem to have time to do it and finally called someone from the shop to take care of me so he could finish his order. I understand that may have needed to be done right away but he should have called someone else to help me as soon as I walked in rather than making me feel like my business was an inconvenience

Delmer D.
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Dropped trk off Monday night after hrs, swept and cleaned front and back. Could not work the apps to fill return info. Called to let them know I dropped off in lot with keys. Ellie from 800 # said I have to go back to uhaul in morning to close out contract or be charged 20 dollars per day. Another waisted trip! Went back to uhaul spoke to Chris, said I didn't even have to be here if I dropped off after hrs. Said uhaul will email me my closing receipt, I am still waiting on it. Not everyone has access to these apps to go online, or it does not go thru. Uhaul needs to make it more convenient and easy for their customers without delays and the run around. Bad enough with the loading and offloading, and long drive time Thanks

CALEB C.
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Kevin L.
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Michelle T.
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Nicholas L.
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Joseph M.
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Betty J.
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Give senior citizen discounts

James B.
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Excellent job!!!!

Steven C.
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Highly Recommended!

Dwane B.
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Michael M.
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Elizabeth C.
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Have non smoking trucks so you don't have to get in a truck that has smoke smell

Gene I.
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lAMONT M.
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You done my self and my family fine thank you and your team

Jim P.
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I mention to the guy about the lights in the building not being on. I asked him you trying to save a your power Bill? It just didn't seem right with the lights off. I got there about 8am the sun was up although they need to turn the lights on.

K Denise H.
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Mynjuan S.
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Michael Sean C.
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david C.
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Person who assisted was friendly and helpful.

terry W.
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Waylon H.
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Jason C.
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Very easy

Pamela H.
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adam W.
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I was charged an additional $71 for an extra day but I had it turned in 23 hours after rented

William R.
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Larry T.
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Had a very pleasant experience not sure how to improve on something that works as well as it did

Jason S.
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I was disappointed with this rental process. The vehicle was parked in a lot down the street so I had to go back and forth twice between the lot and office. The van should have been by the rental office. I also had to go back to the office for a third time because the blankets were not in the van. As for the mobile process it is a great idea but needs to be tweaked, for instance do the additional contact verification for approval at the time of requesting the vehicle, not while the person bakes in 95 degree weather.

Jessica M.
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Christal H.
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Kimberly A.
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David A.
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Express Oil Change location with U-Haul franchise. Greasy oil change tech came in to do paperwork, unsure what to do. Location 12 miles away from where I reserved equipment. I don't appreciate having to drive 12 miles out of the way and then being charged for going ten miles over allotted mileage. If you can't send the equipment closer to me add that extra distance to the allotted mileage. Not fair.

Kimberly A.
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Charles T.
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george L.
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Friendly people and no problems

Wynatte B.
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Russell I.
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christopher F.
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Great convenient experience

Mary B.
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Sue P.
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mike P.
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JAMES H.
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Paved the drop off lot.

Byron M.
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Have more trucks available. The staff was helpful and courteous.

Phyllis P.
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As soon as I walked up to the drop box to start the return on my phone, an employee approached and offered to do the process in person. He went beyond my expectations in his willingness to help. I wish I had gotten his name and wish all places were like that.

Irvin T.
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Sorry, but they took care of 4 other customers that came in after I did. Not sure why they would not wait on me.

mynjuan S.
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Frank C.
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The uhaul truck itself was clean and seemed new. However, I ordered and paid for 2 hand trucks and 2 dozen furniture blankets and they left them out of the truck....

walter O.
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DORIS A.
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I turned in my vehicle on a Sunday (company closed), but there is ample space to maneuver the large vehicle, which made the return easy.

Patrick H.
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Easy drop off

Ronald R.
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Customer did not leave a comment.

Mark S.
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Christian was very helpful with making sure I had the correct number of blankets ordered for my move.

Christina C.
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SAMMIE B.
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More training for your counter staff on how to use your systems correctly

Teena J.
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Amelia M.
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Staff was friendly and helpful. Made the process easy and simple. Thank you.

William L.
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ETHAN S.
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Pretty expensive for a tow dolly. 4 hours and it was 55 bucks...

James G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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