Customer Reviews for Jacksonville Rentals
(Concessionnaire U-Haul dans le voisinage)

641 évaluations

815 Pelham Rd S #F   Jacksonville, AL 36265

(256) 365-3181

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h30 pm
  • Sam : 8h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(256) 365-3181

815 Pelham Rd S #F
Jacksonville, AL 36265

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h30 pm
  • Sam : 8h am à 5h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanesha C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce R. 
Évaluation :
3

The hand trucks and scratch sheets weren't in the vehicle when I rented it but the truck worked well none the less. I tried calling and reporting it but couldn't get in touch with anyone.

Austin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
1

They tried to charge me 156,93 for nothing but got it back after 2hr on phone waiting for customer service which in my mind is way unacceptable no one should wait 2 hours on hold no matter what the issue is especially at 7 at night

Steven R. 
Évaluation :
2

This location was absolutely understaffed.

Scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
1

Needs more people working there. I had to wait an hour to rent a trailer. Only one customer ahead of me. All trailers and equipment were a block away from the store. Lot's of time spent for employee running back and forth. Next time I'll drive to a further location to rent

Joseph W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy B. 
Évaluation :
3

Not much inter action with the staff.

TYLER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald K. 
Évaluation :
5

Had many truck. I didn't interact with personnel. Dropping off with the app was very smooth.

Sara N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katrina B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jared S. 
Évaluation :
5

Need more man power to help get the customers out faster.

VINCENT B. 
Évaluation :
1

This company LIED to me. I had to pick up the uhaul 14 miles away from the scheduled location. The clerk told me I wouldn't be charged. Well, I was charged for 28 miles extra!!!!! I also was made to return the uhaul by the next morning. I didn't even get the full day!!!!!! I had to pay 130 $!!! I only drove the uhaul 10 miles and had it 6 hours. Ridiculous

MICHAEL S. 
Évaluation :
5

The upsell dolly and blanket are in the way. The only way to move them is to break the seal and have to pay for something I didn't use. I worked around them but it's pretty annoying to be at the end of a load and have that happen.

Josh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARITZA C. 
Évaluation :
5

Did a drop off after hours but have been here before and will always use them.

Ivey B. 
Évaluation :
3

Dropped truck off at night and was charged30 extra for some reason.

Wendell M. 
Évaluation :
3

I had a problem trying to upload information when i returned the vehicle.I should be able to call to. U Haul when the truck was returned.

Sabrina A. 
Évaluation :
2

Uhaul had do dolly in it. Had to buy one thought they came with it.

Ryan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN W. 
Évaluation :
1

I reserved a 15' truck and when I arrived to get it the system had it down for July 25 not for June 26. Then we went with a trailer that took for ever to get. We returned to the same location on Sat June 26 at 6 pm after hours. Then Monday June 28th I received a noticed that it had not been checked in. When I used the app to return on Sat to the same location. They excuse was oh we just opened and I have not checked it in. Then what is the use of the app. Good thing I took multi photos of it back on the lot so a family member go prove it was there. Bad customer service needs to be addressed from the web site to on sites.

Lisa H. 
Évaluation :
5

Very pleasant wouldn't change anything

Tamara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick G. 
Évaluation :
3

Service was very slow

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
4

Have equipment at selected location, not me having to go 30 miles out of my way to pick up, other than that very satisfied

nicholas J. 
Évaluation :
3

This is not specifically about the location but my reservation was supposed to be closer to my home (3 miles). I had to drive about 15 miles to pick up the truck.

Lisa P. 
Évaluation :
5

The customer service rep was awesome! I can't remember her name, but please find out. Very professional and accommodating.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayden W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Victor O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ICYE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD N. 
Évaluation :
5

Super friendly and professional. Would use again!

Stephanie W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
4

The location is great their commitment to customer service is great. The issue I have is there was a slow leak in a rear tire which I had to take the truck back and they added air. I was bewildered to hear that they are not allowed to repair a small leak. This leak caused a delay of over a hour. Not the first time I have rented from U-Haul I expected a little better.

BRIAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTIN S. 
Évaluation :
5

Chris is an excellent guy.

Ed B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
3

Staff was nice. Van warning lights were on for “oil change needed” and “low air pressure right rear tire.” I know these warnings can sometimes be inaccurate, but the tire seemed low to me. The van ran okay though. Just something to consider telling renter before they depart

Charles E. 
Évaluation :
4

Need to check dash alerts more often, tir was low air and in need of oil change otherwise excellant experience

SHAWN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnie K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derrick A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lydia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio A. 
Évaluation :
1

Charged me 7,00 $ for gas when I took pictures of before and after and left the truck with more fuel. Sent photos to customer service rep and she agreed with me; district manager Edward Higgins rejected the claim without even looking at photos. His customer service skills and leadership is terrible .....he should really consider another profession!!!!!!!'

JEFFREY T. 
Évaluation :
4

Like location. Very easy to drop off. Did before actual drop-off time. Nice for the location of Jacksonville!

Mark B. 
Évaluation :
1

Horrible experience

ADAM H. 
Évaluation :
5

Rien

EDWARD CLEMENS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WHITNEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua J. 
Évaluation :
1

Everything from customer service to mobility was great except one thing. The van had cockroaches in it. They were walking over me as I was driving, endangering driving. They also got into my new apartment as they got on the furniture i was transporting. The van also had a terrible smell of a farm animals. Terrible experience!

Kervenguly A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeramie M. 
Évaluation :
3

Issues with the Uhaul app while checking in as the program froze while pictures and data never was able to get uploaded during the check in.

Steven P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
3

I am not confident that I was given the correct mileage when I received the truck. I blame myself for not checking the mileage, but I assumed I was dealing w/honest personnel. My mistake and it w/not happen again.

Epati L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

The app is slow. Sometimes pressing a button wouldn't do anything. It took way too long to get the photo ID approved.

Emily H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
3

The can was filthy! It smelled like animal urine and had dirt ,animal fur and paw prints all in both seats. I had to literally take it home and clean it out before loading it for that ride.

Tiffany Y. 
Évaluation :
2

Had to wait 45 minutes on someone to talk to and when I received the keys the truck smelled like piss and the gas cap was hanging open because someone stole some gas . I then notified the employee as I backed the truck up a hill in there bay and the came out wrote down the fuel level which was incorrect due to the incline and said have a nice day . Therefore I do not recommend this location to my worst enemy!!!

Wallace S. 
Évaluation :
5

Nothing that I can think of. They did great.

Debra H. 
Évaluation :
5

Merci

Sharon W. 
Évaluation :
5

The idea of relying on customers to do something right when I'm sure a majority of your clients base are first time or infrequent renters is ridiculous. My experience picking up the vehicle is a perfect example. I was supposed to pick up the vehicle at 6AM. Someone turned the vehicle in at 5AM, but guess what? The key wasn't in the correct area (it was supposed to be put into the black lockbox, not the key drop off box). I'm on the phone with customer service for 45 minutes, only to be told that I have to wait for the location to open at 8AM to pick the key up. I wait. The location opens, the great staff at Express Lube check all of the black lock boxes and the orange key drop box, the key is nowhere to be found. But oh! The customer left the keys in the truck, which isn't even an option when turning the vehicle in for obvious reasons. You can't train customers on correct procedures when, and I'm just guessing, 80+% of your client base are infrequent renters (like once in 10 or so years) or first time renters like myself. Next time I'll be waiting for the location to open, until uHaul smartens up about this process and changes it I won't be using truck share.

Kalan M. 
Évaluation :
5

The truck had something spilled in it but i dont think it could be cleaned. It was like someone moved paint supplies and spilled a dark brown stain. It was sticky when u walked across it. Other then that it was a great investment to move my mother in a day. Thank u

Brett A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorenzo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elvin J. 
Évaluation :
5

the gentleman was very helpful

BENNEA N. 
Évaluation :
4

The only issues I had were with drop off. It was a little confusing as the drop off area was across a big ditch. I wasn't given the opportunity to do a walk through receiving of the truck to explain the fuel issues.

ginger P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kay A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWENDOLYN G. 
Évaluation :
5

Provide the actual rental price in the online listing, including the 7,00 $ "rental rate" added to the 19,95 $ advertised. NO indication of this until you sent the bill. And online customer service hasn't responded to this question.

William H. 
Évaluation :
4

Make sure that they have some utility carts or dollies to help move. Because when a customer asks or reserved a utility cart or dolly they expect to get one and when the place doesn't have one it becomes an inconvenience and make it a longer moving experience because now you're having two Luke heavy equipment without assistance.

Jessica H. 
Évaluation :
1

The inside of the truck (the cab, where you sit to drive) was filthy. It looked like it had never been cleaned. We cleaned the steering wheel and things you touch while driving and the many wipes we used were nearly black from the filth. There were some live roaches in the back of the truck (where your items go) and I know for a fact that they did not come from my items.

Kaitlin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

koven B. 
Évaluation :
1

They did not have the appliance dolly or all the furniture pads I had ordered and confirmed online. Store employee told me to go to Lowe's to rent one. I was travelling to Maine from Alabama and ended up having to pay 130 dollars for an appliance dolly I won't need again and I had some framed art and photos damaged because of lack of pads. Vehicle also smelled horrible for first day like smoke and body odor until the AC finally worked the smell out.

david E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chae W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah L. 
Évaluation :
5

Nothing. Everything was superb.

Frankie J. 
Évaluation :
1

My original pick up time was supposed to be 12. Upon arrival I was informed that my reservation had been moved to 4 pm and my truck had been rented out for the day. This set me back 4 hours, corporate was no help in this matter at all.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALLY N. 
Évaluation :
3

Need to improve the check-in process so the customer doesn't receiv e a call a month later informing them that the unit that they rented is going to be reported stolen.

KENNETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bart H. 
Non les évaluations ont été soumises pour cet établissement.

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