The truck's lock does not work. It is very inconvenient for individuals who do not want their items tampered with while having the rental. Customer service doesn't help much with a resolution either. Disappointed with my rental
Miya H.
Customer Reviews for Jam Pac
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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There was coffee spilt in the console and floor. I found this after I clicked "clean" on the app when picking up the truck. I did a quick clean job so I wouldn't get hit with the mess. Nothing major but a little inconvenient and a tad gross. My main issue is with the errors I got with the U-haul app for both the pick-up and return of the vehicle.
Kevin B.The online check in was a bit slow and would have kept me from running late to my destination if it had directed me to add more info the night before instead of when I came to pick it up.
Andy B.Was unable to check vehicle in when I returned it to the lot on Saturday 08/07/2021,
BELINDA E.After hours drop-off service. Very convenient.
Bernard J.The A/C in the truck was not working.
MICHAEL R.Have a live employee at the site.
NOAH D.Can't think of anything! Great experience
RODNEY L.The air conditioner was inoperable. Very hot day in SC yesterday. I informed the store when I dropped it off.
Charlie W.Employee didn't seem to care whether he rented to us or not. The truck had a Check Engine light on when we started it. Asked employee about it. Didn't care if it was a problem or not. Won't go here again
JOHNNIE A.No one tells you that 1 hour after they open if you do not come and pick up your truck they will give it away. 1 week before we needed a truck we communicated extremely well with this location. They brought the truck from another location and we told them we would be there by the end of the day ! Got there at 2:30 and the truck had been given to someone else ! B.S.!
debbie D.I will be calling into corporate to request a refund. This experience was HORRIBLE!!! When we picked up the uHaul in South Carolina, the office was not open to purchase any wardrobe boxes, tape, etc. The employee was very short with us and didn't tell us anything about the process….and LEFT the site before we had even finished the contract. We get the moving truck home and there are no moving blankets or a dolly….which we were expecting it because it was put on the reservation. The brakes on the truck were squeaky and the tires were BALD!!!!! Because the moving blankets and dolly we rented weren't in the truck, we had to go out of our way to a home improvement store to buy blankets and wardrobe boxes. Then we get in the road and the check engine light comes on, the windshield wipers are terrible, and the steering wheel shook the entire drive. Then the back driver tire starts to wobble. This put my husbands life AT RISK! So we pulled over in Corbin, KY and called UHaul Roadside Assistance. We waited 2 hours before we were able to have a tire technician come out. The tire technician even mentioned that the tires were bald and shouldn't have been on the truck. When he noticed the tire needed replaced-he had to call uHaul to get permission to replace it. The technician said uHaul was picky about changing tires…..if a tire needs changed, IT NEEDS CHANGED! We were also never told that we had to return the vehicle with the same amount of gas (refer to the guy left the site before we got in the truck) I will NEVER rent from uHaul again and telling all my friends and family about this HORRIBLE experience.
Sean A.I was given a quote online which was not honored then I ended paying over 100 $more than the quote. I was told they would put notes for the day of pick up fir them to give a discount but no one gave a discount.
Ruzanna C.Great service
LABON H.The check engine light was on from the first moment I started the vehicle and never went off. Also, just the wait involved with the online check in takes far too long.
Scott C.The side mirrors were scratched up, the U-Haul whined and struggled to get to 45 mph, no ac, people not in office at times posted online and did not return my calls! Worst ever.
KIM F.First the location I had to pick it up from was different than the location in my confirmation email, and I wasn't made aware of that until I showed up at the wrong place to get the truck. Then when I did get the truck the air conditioner wouldn't even blow cold air, which sucked since I was charged the same as people who rent trucks with A/C. The ABS warning light come on almost as soon as you started driving the truck every time, and if you turned the steering wheel all the way in one direction the truck would wine and an alarm would start going off, which was really annoying when trying to maneuver that big truck in tight places. If I ever decide to rent a truck again, I'll definitely be more picky about what truck I get, and at least make sure I get the same features other customers that paid the same price.
BRANDON V.Very cooperative. Very helpful explains everything about pick up and return.
Clarence B.Everything went smoothly on your part. The lady who checked us in was very helpful and the process went quickly during picking up the vehicle.
LINDA P.The clerk was great. She has a great attitude and was a pleasure to do business with!
ROBERT M.They are not open on Wednesday and Thursday so we had to go to a different location to pick up the keys. Slightly inconvenient but all worked out.
JAMES H.The only issue that I have is that the 26" truck that I rented, was just raggedy. Very rough riding
KASEY M.Truck was rough riding
KASEY M.Good customer service, no issues during the rental.
JAIME G.Tameka on Sunday morning was one of the best customer service representatives I have ever encountered. Thank you so much! We will recommend.
Richard M.The staff at Jam Pac was very courteous and helpful. The only negative issue I experienced was the location of the truck I rented. I arrived at Jam Pac to pick up the truck. While waiting in line to be served, I received a phone call from Eagle One, saying the truck I rented was at their business, not Jam Pac. My son and I drove a few miles to where our truck was located, putting us a half-hour behind on a very tight moving schedule. In fact, after working very hard to complete the move within the timeframe I'd requested, I didn't get the truck back to Eagle One on time, adding unnecessary stress to the move. I know Eagle One is establishing itself as a U-Haul rental site, but I don't think I should have to drive to a second location to secure the truck I'd rented. Clearer communication before the rental day would've prevented this. Still, the staff I dealt with were excellent.
Ronald V.I dropped it off at Eagle One storage
Paul R.Vehicle was clean and the gas tank full. Smooth experience from beginning to end. Merci.
ALAN F.Cannot say enough positive things about the quality of service, kindness, and authenticity provided by Lynn at Jam Pac!! Made the whole process way less stressful.
Robert T.I was to pickup the truck at one location, i had no clue I did the ride share or what its called. The office at the location was closed and I had to go to the other office to get it fixed. Now about the truck, it was in ok condition for the mileage, the wipers did not work only when used the washer mode.(Safety issue)
Thomas C.Jam pak has the BEST STAFF MEMBERS . They are very professional and loving. I just love doing business with them.
Nicole G.Thank you for y'all did to help me.
Julie H.Don't take up 15-20 minutes of my rental time verifying who I am. Get the information up front when I make the reservation.
Daniel R.Friendly, quick, knowledgeable!
HELEN A.I have rented 4 vehicles and a trailer from U-Haul over the last 3 weeks each time was a very pleasant experience. Will definitely use again
Anthony H.Reagan is always Incredibly helpful when I need a truck
Bertie S.Make sure all employees know the dimensions of all your vehicles. Because one of your employees didn't know it threw us behind 2 hrs for travel. Who ever talked to my (71 year old cousin) told her that a full size bed could fit in a van. So the associate from this store said she made a reservation for another store for a box truck so we got there no reservation. So we came back to the first store and she made preparations for us to take what she had available which was a 15ft box truck. Make sure your employees know the dimensions of your vehicles and if they don't know say so
Dedrick G.Drop off was smooth with app. Place had ample parking spots and was centrally located!
Gregory B.Great place - very pleasant workers. I will definitely be using again in the future. Merci.
Lessia L.Employee of the year... Year in and year out.. very professional
Trenton M.The vehicle had the engine light on. The employee gave me the keys to the wrong van. The back of the van was dirty.
Joseph S.The rep at this location was excellent, and treated me with respect and understanding. Merci
AXEL C.Excellent customer service!!!
Byron P.Very nice company and place
Joshua D.The first location did not have the truck that I rented two days in advance. No sorry for your inconvenience or anything. Then the next location that I first called was closed. Employee at lunch had to wait 45 minutes for their return.
Karen D.I didn't get the extra things I ordered such as furniture pads and dolly , aside from that it was a good experience
Alison A.Second time using Jam Pac and it will always be our go to.
Justin L.Super convenient and easy to use. Will recommend and definitely use again when needed. Merci.
Justin L.Self check out was great.
William S.