Fix your app! The scanner doesn't work. It took me 30 min to get the picture of my drivers license figured out. Actually Rick (Super forthcoming and helpful, great guy), helped me and did it through his phone. Fix your app. This has been a problem for a while now.
Paula H
Customer Reviews for James Bay Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The developing team needs to fix the app when picking up the truck and submitting the license photos. In my case, the app didn't recognize the back of my license, even when it was a clear shot of it. I tried many different angles and positions, but the app kept showing an error even when it recognized the bar code. I lost 30 valuable minutes dealing with the last step of the app. But then I tried the help chat which was asking me for more information that I didn't have. The person from the chat wasn't giving me any possible help options. This is the first time I have rented a U-Haul and I am not renting one again. It was a very stressing experience.
Marco NThe app and website are not user-friendly. Location doesn't work on Android phones, the pickup process is very confusing and time-consuming. Waiting time for customer service after business hours is ridiculously long.
Ranyere XOver priced. Confusing. Unclear instructions.
Kayla WNothing to improve. Great service..great vehicle. Merci
John cVery pleasant experience. I think parking could be the only drawback
Henry KThe location was fine. There is a motion detector on site that says "you are trespassing" as soon as you step on property and it continues to say "you are trespassing" until you reach the office. Once I was at the office it was fine. I arrived during business hours when James Bay was open so I'm not sure why the trespassing message was playing across the yard while I walked on the property.
MacKenzie CVery friendly. Great service. I'll be a return customer.
WILLIAM CNo instructions were provided by UHaul on where to park if returning after hours, and it's a small lot and I had a big truck. Would be a good idea to provide check out instructions for after hours returns.
Emma HThe only good part about this experience were the staff at the drop off location.
Jesse TI had requested a dolly and a moving furniture blanket, neither were in the truck and the location was closed. The app for mobile pick up showed error messages at multiple steps of the pick up and drop off processes.
Alexe LVery pleasant and professional service for returning the truck.
Georgia TStrange locking mechanism kept making noises during the trip. I was charged $150 damage fee when after reporting a minor bumper collision and there was no damage to the U-Haul (photos sent to dispute).
erik aI had a difficult time dropping it off online. Them felt nervous bc he had warned me about a 20$ service fee He could chose to make me pay. He pulled the van around but didn't insisted or remind me of the photo check online. So I had to take photos after. Overall Since his place is closed on Saturday I couldn't drop it off directly. I'd use another location next time
Laurie-Ann KVendor was wrong about price estimate. They failed to disclose a fee even when asked for confirmation
Kushal MFirst, nobody was around that place even though their hours of operation indicated to be open until 3 pm. I arrived to pick the truck up at 1:30 pm and my starting time got updated to 2:30 pm because it took that long to figure out with someone over the phone. Second, it was unclear where to return it, and I understood that it was at the same location which I did. I notified via chat that I had dropped the truck back, and they gave me a link I followed but there was nothing else to do from there, so called in with no answer. So I called in the next morning, to make sure it was marked as return on time. This is the third, the service person Markeisha, was insisting it could be ok that I dropped it off on time but they were going to need someone to pick it up because I didn't return it to the drop-off location, I explained that was the drop-off location and if I needed to voice something to talk to James Bay Autor service on Monday (Family Day - Canadian Stat) because it said they'd be open that day. I said they wouldn't, I live next door. She explained that I was going to be charged $20 for picking up the truck from there. Terrible experience.
Jose A10/10 experience today, thank you!!
Isaiah AMet expectations
DALE HI dropped it off outside office hours. The parking area had other vehicles there and there was only one space to park the van. I don't know where I would have parked if this spot was taken.
Sean BS.O.
Bronwen GGreat location. Personable and quick service. 10/10 would do it again.
willow eThe receipt is wrong showing nothing charged or paid. Other than that it was great.
Drew SI wasn't initially made aware of the drop off time for my rental. The person who called me to let me know I was late, proceeded to guilt trip me over the situation. Not very professional.
Blayke AI rented the vehicle for 3 hours (11:30am to 2:30pm) because I was moving to a new apartment. It was not a big moving, but my old building manager was delayed to the final inspection. For this reason, I had to keep the vehicle with me for a couple more hours. I was aware that I had to pay a "charge" or something like that. That's ok for me. The problem is: someone from Uhaul called me at 2:45pm and said I should return the vehicle immediately. Movings are stressful and the delay was not my fault. I paid the value of the additional hours that I was in possession of the vehicle, but the attitude of the attendant telling me to simply stop moving and return the vehicle was not one of the most correct in my opinion.
Matheus VEquipment was missing. Interior of truck was dirty - leaves and dirt, required a good sweeping before loading.
Jacob HBetter access to parking/clearer drop off steps
Justine KThe location owner, Rick, was very personable and helpful.
Linda BFriendly and very helpful
Michael RSuch a great location and very helpful staff. Couldn't be happier.
Angela HThe location is accessible and Rick was great, very pleasant and efficient.
Tim APick up and drop off was smooth! Location was easy to locate
Sam DLocation wasn't open, not clearly marked, I was overcharged for an extra day and responded to uhaul and no one has responded. Very poor service for picking up and dropping off the truck. The actual truck was in good condition. Please call me back so I can get a refund.
Jeffrey LI arrived early and Rick hooked me up right away. Very friendly and quick & easy. No complaints on my end! - Gavin
Gavin HMore parking
Ryan FMuch less stressful than main drop centre on Topaz
Juluan Pquick and smoth check in and same when returning.
Rick RThe online pickup kept crashing
Alex CDrop off location was closed for the weekend at time of drop off. There was no parking on site which required truck to be parked on the street. No clear sign specific for UHaul key drop off, only a general key drop.
Anthony WRicky is the Bomb.
TIMOTHY PAnswer the phone faster
ROMEO II paid more than they talk to me.
Dogac ODrop off location had three U-Haul trucks with parking tickets on them. You guys should be ashamed. I pulled into the tiny parking lot so I wouldn't get a ticket. And then I had an intercom warning me every five seconds I was trespassing. And then after Going through the online process I'm returning a vehicle it took a while to find where the key drop off was because it was an odd spot.
Shawn JNothing comes to mind.
David HThe pictures on the app that I had to "confirm" did not match the vehicle, and there were several dents that were not present in those pictures (so I had to take new ones to "dispute"). Besides this, everything was smooth and went really well
Carson SJim was super friendly to deal with.
Zachary Cwe are glad we met the mechanic in the location! the van is overall all right! thank you
Simcha LVery friendly and humorous. Very helpful.
KARIN AGreat customer service!
Michael LSuper smooth experience. Would definetely rent from here again!
Steven HI ordered dolly and blankets but they weren't there. Cab was dirty. Truck was dirty.
Christopher DLovely experience.
ROSANNA PThe James Bay end was smooth; however, the rental was changed in the morning from the original confirmed location. Although your website did state that it may change, it would have been nice to know at the time of booking that the van was 2 KM from where I had booked it. Again, not the fault of the operator, the UHaul process.
Craig ARick's a good dude. Very helpful.
James SInsurance was automatically added to my bill without my consent. I had booked my rental online the night before picking up the vehicle. I specifically indicated in my online reservation I did not need added insurance (my credit card provides this service). I rented the vehicle the following day, I was not asked by the agent whether I wanted insurance for the vehicle. Upon returning to the location I noticed the charge for insurance, I commented to the agent that I had not requested it and their explanation was "It must have been added by itself." and did not offer to reimburse the fee. The agent seemed the be experiencing difficulties with the booking software and I had other pressing matters to deal with, hence my schedule didn't allow for waiting and arguing with the agent. I understand that I should have looked at the contract prior to accepting the rental and asked for the charge to be changed,BUT having specified online what my requirements were I understood THAT to be the contract agreement and did not expect an optional fee to be added without my consent. I'm very displeased with this outcome and would like reimbursement of the unrequested insurance fee. Furthermore, I just noticed that my credit card statement does not match the fee on my contract. The contract indicates $50,76 while my credit card states $57,89! What is going on? My U-Haul order was #28237205
Philippe C