Worst day first took 25 min just to verify me then we could not get the lock open watched the video over and over did exactly what it said had to wait a hour for store to open to get help showed the shop person we were doing it right finally got it open wasted 1,5 hours of my time
Natalie B
Customer Reviews for James Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No jack to remover trailer from hitch. Had to use my car jack. Not helpful
Ken CEasy to use self serve pick up and drop off location. Reserved the truck online about 10 days before. Truck was clean, newer, and in good shape.
Trevor MI did not receive a final invoice. Credit card charges appear.excesseive.
Terry JThe vehicle had no working rear lights so we could not go to the new location until the following morning. We booked the rental through the Janetville location as it was closest to home. We were told that they were not able to provide a 26ft unit at that location, so we booked through Hampton which meant we had to pay extra mileage. I happened to be in the vicinity of the Janetville store the other day and guess what...there were TWO 26ft vans in the parking lot! Not happy that we had to go out of our way for this rental
VaL HThe review is about vehicle rather than location. The vehicle break was bad and it was giving a Shake to the vehicle even with shower speed and sometime when the acceleration was given it was having trouble. The pick up of the vehicle is very bad and I had hard time to travel all the way from Hamilton til Hampton. Hope you consider this comment and fix the vehicle to make other customer experience right. Consider this as request for giving a discount on the price which has already been billed for.
Shrijith SThis was the second location I went to drop off at. Large parking lots easy to find
Evan SIt's so easy with the app to drop vehicles off!
Ryan OBad motorcycle dimensions for trailer
Patrick CCustomer service from this place is horrible and the uhaul privilege should be removed. This guy from james convenience likes to threaten and tell you lies. He threaten to charge me double and to have the uhaul trucked towed. My wife is 8 months pregnant and this guy made her go into the hospital with all is nonsense. Never again will i use uhaul. I was charged 453 for a truck that i put on 200kms and had for 3 days. Hmm little pricey. Ot impressed. I will let the fb world know about thia as well.
STEVEN EFast and friendly service
Rino MStaff that was working was friendly and super helpful…UNFORTUNATELY, Truck was frozen to the ground in 3 feet of ice. I fell twice and got both my feet soaked in water past my ankles. Had to wave someone in off the street with a truck to tow the Uhaul out of the ice. The clerk at the store was laying salt and trying to break the ice but unfortunately it wasn't enough to cope with the conditions that the owner/landlord keeps the property. Also the dolly I had paid for was not with the truck and I never was offered or received a refund upon truck return.
Nick BNothing, service was exceptional. Couldn't be happier with everything.
David FEverything was ready as promised. The associate was very helpful, personable and professional. The price was reasonable. No complaints!
DOUG L5 out of 5 for this location. After a terrible experience at another location I was blown away at the quality of service that was provided. The individual at this location was polite, professional and efficient. They came out to confirm fuel levels and condition upon drop off. Zero issues. Best uhaul experience to date.
Emmanuel MTrucks muffler was deafening and under powered was brutal and might have hearing loss now
Jamie GI dropped the truck off the same day but the check in was not completed until the following day less than an hour of my return limit.
Adrian BThe service person was very rude and was harrasing me with seperate things.
ADITYA GThe fella behind the counter was extremely helpful and kind. I will definitely use this location often.
Marilyn BGood service. Friendly.
Michael FWhen doing everything online, can you please show the status of the fuel Guage on the app, a reference to the image uploaded on check in, and this mysterious chart that helps estimate the amount of fuel needed to top it up? Otherwise it was great. Add the feature above and you win.
Andy VGreat service from owner of the convenience store. Called me back several times on the phone to ensure both of the trucks I had booked were there.
Gregory CQuick & easy - helpful associate.
Janice RCheck that check engine light isn't on and that photos on file have all the pre-existing damage. Also make sure the gas tank was full. Also don't change the pickup location the day before. Bring the truck to the originally scheduled pickup location don't make people go to another location.
Ronald MExcellent experience, customer service was great. Merci
Christie DOur experience with the maintenance of the truck dictates my lack of recommendation, not my experience with this location.
Elizabeth TMake the key drop-off location clearer (big sign…)
Hadi JI was charged for the travel blankets and I did not receive them. They were not stowed in the cab of the truck. Not pleased
Mike NThe instructions on how to get the keys and what to do exactly wasn’t very clear at first.
Zackary DThe owner started to take my info to get the van and stopped in the middle to help another customer who came into buy lottery tickets. I thought this was so odd and had to wait 5 minutes while he stopped helping me to help them? He was working with me on a transaction and stopped in the middle of it. The van was filthy and smelled rotten. I had to clean it before I could use it but the smell remained. It was foul. Never again. Thanks
Marva WI was surprised at the final bill. I was led to believe the rate was $19,95 but I was charged $109. Unsure what the extra cost was a result of but it was not jade clear ahead of time. Very disappointed and I hope it can be rectified.
Bruce CVehicle was clean and ready Check in and check out was great
Donald MI booked online and paid online. Once arrived to pickup trailer, it took 15 mins of the retailer having to do stuff on a computer and cell phone to be able to get going. And then The return was a long drawn out process of back and forth on the phone and computer. Just seems unnecessarily complicated.
Lucas CGreat service
ANNIBALE TI live in whitby - this location is 25 minutes away - surely your system can locate a dealer closer to my location - I needed to drop off at destination - London on and this service was not available
alan hOne of the tires was very low. Had to go to a gas station and fill up the tire. Before going to the apartment for the move.
ADRIAN GThe wiper was low, so the van was not maintained like it should be
Kathleen PIgnored me when he came out for another return. Left me waiting in the cold and returned to his convenience store. Had to fight for him to remove the trailer Was mad that I couldn't back up with a trailer on TERRIBLE SERVICE
Terry PWorst rental experience ever. It's December in Ontario Canada, there was NO windshield washer fluid in van. It was so dangerous and unsafe to be driving that we had to turn around and return before able to complete our mission. Then the location we rented from couldn't even fix the situation just gave us the customer service number to call. Unacceptable.
RENEE FI reserved a truck 2+ weeks before my scheduled move. However, I was notified less then 24 hours before that a truck was not available on the day and time I requested, and that the location for pick up changed as well (farther away). What an inconvenience!
JASON RWent fine!
ADRIAN GThis location would be rated much higher if there was lighting around the U-Haul vehicles that were being picked-up. It was extremely dark and I had to use a flashlight to take walk around the vehicle. Had I known that the area would not be lit, I might have taken someone else with me for pick-up.
STACEYR CAll great Thanks
JOHN MThe mirrors could not be adjusted and the bracket for the sun shield on the drivers side was broken. I had to manufacture a bracket to hold the shield in place. The printer was not working and I still do not have a copy of my contract and the representative was non apologetic and sarcastic. If the move was not an emergency I would not have accepted the unit
CASSIE HI wasn't able to use the trailer because my UTV didn't fit, so I went back to return but didn't have anything to replace so they send me to another location which I got the right size trailer. Sadly they don't want to refund me anything on the incorrect size trailer even just a partial amount. So disappointed
FELIX MGreat guy who runs the James Convenience /U Haul shop. Very helpful
Ardy SEvery single interaction with Uhaul over the years has been horrible. This most recent took the prize for most awful customer service I've ever witnessed or been subjected to. I had to drive hours out of my way do to Uhaul not having trucks available despite me booking it weeks in advance. This ended up costing me $300 and an extra 2,5 hours of driving for a simple one day move.
ERIC Nthe clerk was friendly and helpful
Sandie MI will not be booking another truck through uhaul. I booked my truck on July 1st with a pick up time of 7am with mobile pick up and i was notified less than 24hrs before my moving day (July 30th) that I could not pick it up until 10am. How is that acceptable. I not only got 12hrs notice but UHAUL had ample time to tell me about the change as well as i had to shift all my moving help and was delayed by three hours on my moving day. Just unacceptable. I tried calling in to look for an explanation and I was on the phone for 2hrs.... horrible customer service. I will not book and will not recommend uhaul.
Stephanie KThe representative was good but left us to wait 20 minutes while he helped another customer to fix trailer lights. He was very pleasant and helpful when he returned.
Deborah ENot much that they can prove on maybe a sign so people know where to sign in.
jennifer cVery unhappy with booking process from uhaul, not this location. I would appreciate a call to discuss my concerns. 289-385-2380
NELSON JThis location should also stock car dollies. We needed a car dolly but ended up having to rent a car hauler because that is all this location had.
DARYL S