Le client n'a pas laissé de commentaire.
Sky C
Customer Reviews for J&J Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The best customer service I've ever had.
Jeramie WAlways great service! Thx Eric.
Susan MVery courteous and friendly and professional
Alan BI'm very happy about my experience at JandJ Storage. It's a great place and is the most reasonable, I found, then anyplace around the area!
charlotte e | Expérience généraleExcellent professional service
Alan BStaff was extremely helpful and courteous.
Severin WWe showed up with a truck loaded and they had no record of our reservation and did not have a unit available.
Anne Y | RéservationEven though this is a smaller location, they are big on customer service! Great job!
Timothy HGreat service , friendly management
Bradley LVery convenient location for my needs. Very pleasant manager and a pleasure to do business with! Merci.
Patricia MThe owner of this location was very pleasant and easy to work with. If I need another U-Haul rental in the future, I will definitely rent from this location again.
Sharon HGreat service!!
Alan BOverall customer service was excellent!
Greg HProvide images of the truck to be rented with a scale reference instead of just an image of the truck so the customer knows better, ahead of time, what they're renting.
Caleb EService is great at this location. Except for the truck's driver sideview mirror is broken, I had to stop buy tape and tape it up in order for me to be able to use it. Not good. Discount would be appreciated but not expected.
Mario CJ&J Mini-Storage is my go to person for renting pickup and moving trucks. I have recommended them many times to friends and family.
john mGreeted warm and friendly with reservations airway waiting.
David BWe could not find a U-haul in our area but he rep was able to find one within 25 miles and gave us extra miles because of the inconvenience. Thank you for all of your help. 5 stars
Ann BThe contract/invoice shows me supposedly returning the rental at 5:00 PM and bills me for that time. This is a fabrication. I actually returned it at 11:25 AM, already clean. Background: I was moving belongings from a storage center in Auburn, WA to one much closer (almost walking distance) to me in Puyallup, WA (The storage unit in Auburn also had a serious rat problem and there were two dead rats, lots of rat feces, and substantial gnawing damage to my belongs when I last went there, so I wanted out as quickly as possible.) I rented a smaller box trailer (the only trailer available at this location) and the UHAUL/operator-owner of course wired to my Toyota 4-Runner with its existing hitch. I knew that I would need to make two trips and was concerned that I might not find a safe place to park the car and UHAUL trailer for the night, so we agreed I could bring it back and he would unhitch me, store the trailer there, and get rehooked up the next day. However, I found a safe spot so that turned out to not to be necessary, and so I called and left a message, and kept the trailer over night still safely hitched to my SUV. I completed my use of the trailer early the next morning and returned to the lot at about 11:25 am. No sign of the owner or anyone else on the lot, so I knocked on his home's "Office" door and (after a while) the owner came to the door eating a sandwich and appeared very anoyed that I was disturbing his early lunch. About 10-15 minutes later, he finally came out, unhitched the trailer. As he was doing that, I asked if he needed to inspect the inside of the box trailer, telling him I had used my leaf blower to blow out the dust and other bits of packing materials, so I thought it should be okay. Though he said nothing, for some reason he appeared annoyed at my comment. (Why? No surcharge?) He then removed the electrical connections and unhitched the trailer and told me I could leave and he would take care of the paperwork. When he e-mailed me the invoice later, I was then amazed to see that I was billed for supposedly still using the trailer between the actual 11:25 am time of return, and 5:00 pm when I (supposedly) had returned it. Total falsehood. Why?
David SExtremely easy process. From reservation to pick up and return. I highly recommend J and J Mini Storage for your moving needs.
Eric LAppreciated Eric's handling of this "easy" truck rental!
DONALD HThe guys were so helpful this is the second time in renting thank you very much
Debera BFast, friendly, courteous, and very helpful
Terrence HDropped off the trailer using uhaul.com/share (this option was not made known to me at pickup, read it on a sign at drop off location), but the website did not let me submit photos of the trailer and parking location at the final step.
Pavel MService was great. We checked in, it only took a matter of a few minutes than we were on our way. U Haul is the only way to go
bilie LIt was such a smooth experience, nothing really needs improvement from my point of view.
CHAD HGood job !
Nanette RVery friendly and knowledgeable guy ! He makes you feel welcome. Will definitely be using this location again when I need to rent Puyallup!
Joshua AEric was great!! Very efficient and friendly, I'll definitely go back if I need his services.
rebecca hThis was my first time at this location. Excellent customer care, from start to finish.
Patrick LGreat service!!!
Alan BReally great service, will definitely recommend
Alan BThe online check in errored out ands I was unable to return to it. I returned the truck a little after 3:30 on 3/15/23 butt was unable to figure out how to completed the online check in.
Keith EJust keep up the good work.
kay cDefinitely best location to pick up a truck from. Love the costumer service. Merci.
Yessica BEverything was good
Dennis SVery professional , Excellent service
Alan BReliable,professional excellent service!
Alan BWe moved in to a unit that had 2 unit numbers and had 2 different payment dates when we moved in to (1) unit. ERIC tried to help get it fixed for almost a year but we weren't able to. Everything we would call and talk to someone they would hang up, not committing to call back times that we scheduled on the previous phone call. We were told we would get a call back and never did only when one side of our unit was late Because we had 2 different payment days. (Eric at J and J mink Stroage was very helpful the best to his ability, his bosses wasn't helping us. He went a bove and beyond to try and help resolve this and he was really good to us.) Our issue is with the company and and the higher ups not meeting customers needs and trying to take more money then owed
jamie n | Expérience généraleVery clean and well kept van and very friendly Thank you
Robyn REasy process, in and out. Very courteous service by the attendant.
Mario CThe truck had a decent amount of damage, dents, and broken interior parts but it ran and drove well and that is what matters most!
Jeffrey PThe owner of this U-Haul is the nicest man ever. I discovered, while trying to rent a U-Haul, that my card had been hacked, and several fraudulent charges were pending. Bank of America then canceled my debit card, and re-issued another, but I didn't, obviously have physical possession of it. As this would seriously disrupt my moving plans for the next two days, I was extremely agitated. The owner said he would accept the number, when I showed him that the bank had deactivated my card. He was very supportive and understanding. I cannot tell you how much I appreciated his willingness to help me. I would go back to this killer U-Haul anytime.
Gail RThe trailer I ended up using was great. The first was so far out of alignment I had to immediately return it and exchange for the good one. I don't blame the facility for the problem, It's not the kind of thing a visual inspection would catch.
PAUL AGreat service. Every time. I'm a regular! :-)
Susan MKeep doing what you're doing! Customer service was great!
Christopher AGreat service quick and efficient
Alan BExcellent service
Alan BStaff we're freindly hand helpful. Hours of operation were not the best for my schedule. Was very difficult to get them on phone during business hours. When we showed up the day we move out it was raining hard. We opened doors and all our stuff by door was soaked. Hole in roof. Would not recommend the 10x8 sheds.
ROBERT T | Expérience généraleExcellent service!!!
Alan BAS A CUSTOMER ALL MY NEEDS WERE MET THANK YOU
PAUL TService was amazing. Thank you, Erik!
Anna GNothing if every customer was tested like I was you would have no complaints.
Brandon BExcellent service! Very knowledgeable and professional…..
Alan BCustomer service was fantastic! He was friendly and welcomed me right in, showed me the vehicle, took his time to go over the charges and explained everything. Upon returning the vehicle he made the process streamlined. Couldn't ask for more! Thank you J&J -Misty
Misty HThe owner was awesome very personable
CURTIS VThis was by far my best experience renting a uhaul. Customer service was amazing, and very professional. Pricing was way better then any other place I looked at. I will refer everyone to this location for their uhaul and storage needs!
Brittney PGreat service!
Alan BKeep up the great job and location
Jami NExcellent professional service!!!
Alan BAlways great service here. Thank YOU!
Susan MClean, friendly, and very helpful. We'll definitely rent from here in the future!
Ciara RBest location we have ever rented from
Crystal PManagers were very helpful and very nice
Samuel IGreat guy made it easy
chris tGreat place, price was perfect. Not ridiculous as most storage sites are.
dan c | Expérience généraleVery good price, convenient location but just won't work for us due to our working hours. Thanks a lot..!!
Carlos C | Expérience générale