Customer Reviews for J&C Royal Inc
(U-Haul Neighborhood Dealer)

148 évaluations

1181 Old Powder Springs Rd   Mableton, GA 30126

(770) 819-4361

Heures

  • Mon–Fri
    De 11 h am à 3 h pm
  • Sat–Sun
    Fermé

Services dans cet établissement :

Pour nous contacter

(770) 819-4361

1181 Old Powder Springs Rd
Mableton, GA 30126

Services dans cet établissement :

Heures

  • Mon–Fri
    De 11 h am à 3 h pm
  • Sat–Sun
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Did not look like it was sanitized. We are still suffering from the pandemic. And the equipment I requested was not in the vehicle

Desiree K. 
Évaluation :
1

I was grisly overcharged for the gas. When I picked up the truck it was almost empty. I only travel 40 miles and a $30 fuel charge was on the bill. But my problem is another $38 was charges for fuel. This is a rip off.

BERRY G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Selena A. 
Évaluation :
5

Rep was pleasant and accommodating to my needs. Explained everything to my understanding.

Robin W. 
Évaluation :
1

Uhaul moved my reservation to this location and it was the worst rental I have experienced. Traffic was rude hung up on me and customer was unwilling to give me the $50 reservation guarantee fee.

CATHERINE H. 
Évaluation :
5

Dave was AMAZING he went above and beyond to help me out ! I highly recommend working with him !!!! Thanks so much Dave -Nesha

Canesha L. 
Évaluation :
1

It was a gas station/laundry mat. It was littered with trash. There was no safe place to sit or stand while I waited for the online check-in to be completed. Additionally it was too far from my home. There are at least ten pick up stations closer to my house. U-haul refused to offer me one of those locations or provide me with any discount for picking up out of my area. This was first experience with U-Haul and it was stressful and disappointing.

Youlanda E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

VIKRAM K. 
Évaluation :
1

the man try to add extra miles to my charge. very unprofessional

Angelica P. 
Évaluation :
3

Location wasn't a uhaul store.

Ariel C. 
Évaluation :
3

Our order included 24 blankets and 1 dolly which we did not get. Dave Oliver in Mableton, GA attempted unsuccessfully to give us a credit. He is now saying I have to contact UHaul.. After being on hold I decided to contact you by review as the message kept repeating. We did rent blankets from a Uhaul location in Smyrna which we paid again for the blankets. I would like to get a credit please. You may contact me via this email or buy phone at 936-537-6894.

Roger G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony L W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremy S. 
Évaluation :
5

Excellent service à la clientèle

dave J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Loretta A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
1

Provide accurate customer service. I was overcharged. The equipment i reserved wasn't available at the time i requested. And nobody cared to assist me.

Alicia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mildred M. 
Évaluation :
3

In no fault to the location but U-haul customer services sucks and will probably never rent from u-haul again

Emanuel H. 
Évaluation :
5

The people where great and would highly recommend this place to any of my friends and family members. Thank you very much

jon L. 
Évaluation :
5

Demetrice was very nice .

Clark G. 
Évaluation :
3

Fix A/C in truck

ronald N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bj Y. 
Évaluation :
5

Nothing..Excellent

JEFFREY F. 
Évaluation :
5

The personnel was very helpful. Smooth transition.

OLABISI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur J. 
Évaluation :
5

Nice customer service.

CHRIS I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
4

Rough location, but the representative was friendly and helpful. Quick check in too.

RYAN S. 
Évaluation :
5

Things went hreat...thanks uhaul.

Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD A. 
Évaluation :
5

Quick easy and efficient great service

brandon L. 
Évaluation :
1

I was charged for two rental periods and It was only supposed to be one. No one has responded to me as of yet. STILL WAITING.

KI'ARA S. 
Évaluation :
1

The cargo box was filthy and the truck run terrible.

Darryl A. 
Évaluation :
1

This place over charge me Is the first time I have a bad experience with this company,I still waiting for a manager called me to resolve this error

SALAZAR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
2

The computers were down so I had to wait an extra hour to get my truck so that's the only reason why the experience was bad

CRAIG T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

layton A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
5

A better sign to know which entrance is uhaul

Byron J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alvaro P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridgette B. 
Évaluation :
5

Great!

OMAR W. 
Évaluation :
5

Good customer service. Great guy with humor.

ERIC K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline P. 
Évaluation :
1

This location was very poorly marked. If not for the other U-Haul trucks sitting outside, I would not have known where to go. The location that I was given was actually closed for the New Year holiday, but there was no indication of that in my paperwork, so I ended up waiting in the parking lot in hopes that I was just too early. After multiple calls to U-Haul.com, which was excellent by the way, I was instructed to leave my paperwork in an orange "after hours" dropbox, but no such dropbox existed, so after roughly an hour of drying to drop off my trailer, I resorted to just leaving it in an unattended parking lot. This drop off location could use some serious improvements in order to match my expectations. Thank you,

Jacob B. 
Évaluation :
5

Great service

DEVONTE H. 
Évaluation :
5

Vary friendly

ROOSEVELT L. 
Évaluation :
5

Great job. MR. Demetrus was outstanding.

JOHNATHAN L. 
Évaluation :
5

Very good service

Micah H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melvin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RONALD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tomie R. 
Évaluation :
5

excellent customer service

SANTANA G. 
Évaluation :
5

Good service

LASUNDA M. 
Évaluation :
5

Service was GREAT. Nothing more is necessary.

LORENZA F. 
Évaluation :
5

Excellent service. Will recommend this location to others.

Sam S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM A. 
Évaluation :
5

Excellent service!!! Owner was very friendly and helpful. I would certainly go J & C again and have already recommended them to to family and friends. Thanks so much for being so professional????

Tommie A. 
Évaluation :
5

I had a wonderful experience at this Uhaul location, and I look forward to doing more business there as well. Thanks for a great experience.

vernis W. 
Évaluation :
1

Terrible location, it's unsafe and owner had an attitude and very rude tone. This is the last time a rent a trailer from this location.

Juan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aldrene M. 
Évaluation :
4

The fact that the location is a gas station is very convenient! The location is not in the best area but the truck I reserved was ready to go when I arrived and it was clean. I would rent from here again.

NEILAM C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caroline J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
2

I was put off by the location and appearance, as it was very dirty looking and not in a good area. My opinion was completely changed by the excellent customer service of the gentleman that assisted me. He was extremely polite and professional, and I'd go back there just for that reason alone!

shara A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Willie T L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

laura C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDON N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

dee C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karla L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ITALY H. 
Évaluation :
1

Retrain the clerk.

Michael S. 
Évaluation :
5

N/A! The service was Excellent and the equipment was well taken care of. The process was very simple and the Staff went above and beyond to make sure we were well taken care of and accommodated!!! I will always use this Uhaul location to rent from in the future!!!

MICHAEL L. 
Évaluation :
1

I did not have good experience in the middle of Me renting the computers shut down o ead charge a hold fee andvwas told I would have to pay when I returned well when I returned the hold of 47,33 was placed on on my card after I paid cash I explained to the rep I should not be charged twice the location was a orner store so u can imagine the customer service that o experience lers just say I won't return. Or do business with uhaul next time I'll stick to budget.

laquandra T. 
Évaluation :
5

The manager was awesome!

Aaron P. 
Évaluation :
5

This is the only uhaul dealer that my family uses because of Mr Dave's excellent service.

ERIC A. 
Évaluation :
5

I would just like to say what a fantastic job hey have done on behalf of your company. Customer Service, Efficient & welcoming got to love it. Thank you again Uhaul for hiring such great employees and or vendors

JERAHMIAH M. 
Évaluation :
5

We received excellent customer service , he was about to close when we drove up but said he would remain open until we went and got gas and returned. I would highly recommend this location ! Thank you !!

Christine C. 
Évaluation :
1

I had an apt to pick up at 9am. The gas station employee didn't show up until 9:40am. It was very cold and I was told that I had an attitude and that he works 13 hours a day. I should have been given a discount or a free dolly rental or something to recompense, but apparently it was my problem that he was late.

Andrew T. 
Évaluation :
5

Dametrius provided me with great customer service when I picked up as well as dropped off. He was very friendly and polite. A smooth experience overall. Would definitely use this location again if the need arises.

LAUREN A. 
Évaluation :
1

1. Not lie 2. Stop using locations that have the following characteristics and staff: Dirty gas stations Pornography DVDs sold at the site Rude employees Employees that curse at your customers Charging for late fees for misinforming your customers Employee waited on other customers even though I was there first to be served and continued to serve other customers while I waited for the rental Didn't have a second dolly even though I ordered two and was charged for two - did not receive refund Place smelled like marijuana Will be submitting a complaint with BBB I thought the first location was bad, then I ran into this trash hole the next day. Staff was beyond unprofessional and not taking responsibility for the terrible customer service. "Call 1-800-UHAUL and complain to them. I have nothing to do with this." Yes, they have everything to do with you since they are doing business with you and representing you as a company. I was also asked to clean a truck that was dirty in the first place. I was sworn at by the staff when I complained about the late fee you charged me that one of your staff members told me wouldn't be there. I asked for an extension the previous day, an extra couple of hours due to limited daylight and was told I will get the extension without an extra charge. If you just told me it would cost a little extra I would be fine with that, but don't say it's not a problem then charge me a late fee. This place was also a complete disaster, but the staff that represents you is worse than the Great Depression of the 1930's. That actually sums up my customer service experience with you this weekend, depressing...

JASMIN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LIZZIE G. 
Évaluation :
1

Representative was cheerful, helpful and business like but was only person in the store. Except for presence of a Uhaul truck out front no one would know it's a Uhaul outlet. Facility was dirty, heavy on security and depressing. Owner should be credited for providing services needed by poorer working folks but not a place to do Uhaul business unless customer warned about facility.

THOMAS M. 
Évaluation :
2

Clean out the truck

AMBER F. 
Évaluation :
1

I kept getting the run around. The guy lied about the rental being there because he wasn't there and didn't feel like going to work when I was the only rental for the day

TANISHA P. 
Évaluation :
5

May be drop off key box. All is fine

SHEYRL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DUANE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATONGA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMENE A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DEBRA R. 
Évaluation :
1

Rude staff. Unable to multitask and was not friendly.

BRITTNIE F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacqueline W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerry L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

anthony G. 
Non les évaluations ont été soumises pour cet établissement.

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