Customer Reviews for J&J Pac N Ship
(Concessionnaire U-Haul dans le voisinage)

1139 évaluations

6324 S US Hwy 85-87   Fountain, CO 80817
(Next to Walmart in Fountain)

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 3h pm
Heures d'ouverture spéciales
  • 5/10/2021 - 5/31/2021: Fermé

Services dans cet établissement :

Pour nous contacter

6324 S US Hwy 85-87
Fountain, CO 80817
(Next to Walmart in Fountain)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 3h pm
Heures d'ouverture spéciales
  • 5/10/2021 - 5/31/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary R. 
Évaluation :
5

J&J's is the best place in Colorado Springs to rent from.

ALEX B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIE V. 
Évaluation :
5

Let the renter know of all damages on the truck before they leave with it.

Marci G. 
Évaluation :
3

Frustrating that the location was changed as we were pulling up to the 2nd changed location.

BRETT M. 
Évaluation :
4

Truck smelled like an ash tray.

JUAN G. 
Évaluation :
2

I do not work there but have to do their job. I shouldnt have to use my internet, my camera and my own phone to do a transaction. Made excuses to why I had to do it. Transaction was very long because I didn't have signal. Told I could go by door or outside to complete. Do your dam job and I can rate you better. Customer's shouldn't have to use their own device's to make the store profit. Should get my cell bill paid or at least a discount for doi g their job.

DEVAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA V. 
Évaluation :
5

Nothing to improve! My 2nd time going there and will continue as I need to rent equipment

CHERYL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allyssia C. 
Évaluation :
5

Julia and the staff were all very friendly and were helpful in anwering my questions.

MICHAEL B. 
Évaluation :
3

We were moved to this location after making a guaranteed reservation at another location. We were not notified and they weren't even open at our reservation time. Very dissatisfied won't be using uhaul for our next move

LARRY P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cody P. 
Évaluation :
1

One day prior to Pick up, the location was changed from 5 mile distance from house to 31 miles away

JEFFREY W. 
Évaluation :
1

The van has a lot of hail damage and a large scratch missing paint. We had to point this out. They told us the van had no damage. The man checking us out was rude.

Patricia G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RHONDA Y. 
Évaluation :
1

The customer service was terrible.

FARRAKHAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rex P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZANTWJUON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
3

Truck was not there at promised time of 9am,instead they said 1pm when I showed up it still wasn't there and I had to pick up at another location.poor communication

Adam R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOLLY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allyssia C. 
Évaluation :
5

Aucun

Frank H. 
Évaluation :
4

Truck was not full of fuel at time of pick up,, although I returned it completely topped off I did not get a credit. In addition my reservation was for 1000 am. Although I did not pick it up until 1200pm, i was told by the gentlemen that it had to be brought back by 1000am the next day, because it was already reserved for the next day. I called the next day to ask for an extension and the lady said it wouldn't be a problem, she ask if i needed it for another day, i said no just a few hours, she said she would have to charge me for additional day plus mileage.

WILSON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GINA O. 
Évaluation :
4

The location was great and the staff were helpful. I did find U-Haul's contactless check in process to actually get set up to take my U-Haul to be a lot, and better/clearer instructions from U-Haul on how long to estimate the check in to take as well as clearer instructions would have made it less frustrating.

KATHERINE D. 
Évaluation :
5

Great service. Very friendly and helpful.

JEFFREY D. 
Évaluation :
1

Make sure the light work on your trailers. I was given 2 different trailers at this location both which had a problem with the left turn signal and they insisted it was a short in the wiring harness on my car. So I called the U-haul center that installed the wiring and they said it was the trailer. When I got to my destinations three days later (after getting pulled over for the left turn signal or not working correctly) I tried a trailer on site which worked perfectly fine. So the only 2 trailers they had available in 4x8 both didn't work properly.

AMBER R. 
Évaluation :
5

I have rented from this location before Super easy and always clean

Teresa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY D. 
Évaluation :
5

Fantastic, friendly service.

Elaine M. 
Évaluation :
5

We checked the truck back in a full day early. We never got the email stating it checked back in & what about my refund. Plus, the seat belt was broken. The inside of the truck was NOT cleaned. It was nasty! We cleaned it out!

CHRISTOPHER U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELAINE M. 
Évaluation :
4

The right side ramp pin holes on trailer RT 2842 A were so out of alignment I could barely remove or install the pin without tools. Also several of the cargo hold down D-rings are rusted or bound down and inoperable.

Bradeen M. 
Évaluation :
5

The costumer service was the best !! Thanks

Johnny T. 
Évaluation :
5

I arrived at the location vehicle was available. Process for pick up was simple and smooth. I appreciated the friendly help from staff.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALD P. 
Évaluation :
5

Second time I used them and the sec9nd time they were friendly. I would recommend.

Todd S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keystassia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ora R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
1

They gave us a truck with a dead battery and missing/leaking oil. Also, pretty sure the brakes needed replacing as well. After loading two storage units full of our things into this 26' truck, it wouldn't start. We were stuck in the storage unit parking lot for 3 hours when we should've been done unloading at our new home and visiting with my wife's grandma and my childhood friend from out of town. Took an important memory away from us. And to top it off, they knew of these problems and didn't think to mention them. The employee told my wife that he “can't remember if he put oil in it”. They told her it wasn't their responsibility to make things right. That she had to contact their uhaul rep.

jacob E. 
Évaluation :
5

Very nice people. We had to keep the truck an extra day due to a flat tire that delayed us about 3 hours no charge for that. Lady met us in the parking lot and made turn in very fast friendly and efficient!

wlla T. 
Évaluation :
5

It would help if there was a larger inventory of moving related supplies. Eg: 4 - pin connector, come-along, rope, packing supplies, etc. That being said, their overall customer service was outstanding. Supply of trucks and trailers was excellent.

Jason L. 
Évaluation :
5

Great folks. Receptive to my needs and conveniently located.

Robert F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHRYN H. 
Évaluation :
5

Nothing excellent!!!

ANTHONY C. 
Évaluation :
1

This was a terrible experience. We reserved the truck for a uhaul within a couple of miles of our house and were called the day before pickup and told our truck was not available due to a breakdown. We were told the only option for pickup was a location 20 miles from where we live. When I inquired about a credit for the additional miles that I would not have needed to drive if I had picked up at the original location, I was told nothing could be done. In addition, customer service rep sounded like she couldn't have cared less at both offices that I spoke to. I will never use Uhaul again.

ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
5

Quick and friendly. No issues with rental. Merci.

JESSE W. 
Évaluation :
1

I did the online check in on the safari browser on my iPhone. I was able to follow all the steps but when it searched for my location it said I wasn't at the right place even though I was standing at the front door of the business right next to lock box. I called the help line and waited 20 minutes on hold. The person was very nice but she had to have me download the Uhaul ap to get the location to work. I had intended to leave with the truck at 8 but didn't get out of there until after 8:30. Meanwhile I got to pay 3 people to stand around at my house for 30 minutes so this delay cost me over 30 $. I will not use this system again. I should not have been required to download the app.

Geoff D. 
Évaluation :
4

When I returned the vehicle, I was instructed to place the key in the drop box. Unfortunately, the slot in the drop box was much smaller than the key.

Tara S. 
Évaluation :
3

Location of equipment pickup is in a busy parking lot.

Jason M. 
Évaluation :
1

The service rep was unfriendly for the 5 customers that were there. The trailer had broken glass across the floor. She acted like we were in her way or bothering her. She also threatened us when we said something about calling Uhaul about a possible alternate drop off destination. I am not planning to use Uhaul again ,thank you .

CRYSTAL P. 
Évaluation :
5

Nothing they were amazing

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN D. 
Évaluation :
5

You all have great Peoples Customerservices was excellent thank you

elke R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELAINE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vincent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK B. 
Évaluation :
2

Unprofessional.

Eli J. 
Évaluation :
2

I made a reservation for contactless pickup for 5 am. My reservation was confirmed multiple times for 5 am. When we arrived at 5 am to get our truck it told us that they'd see us at 9 am and to call a certain #. We called that #, the agent said that UHaul had sent a text message at 5 pm the night before our move stating that the contact less pick up didn't work so we had to pick the uhaul up at 9 am. We went back home slept, came back, the guy at the Dr ront desk stated that our appointment had been at 8 am but had recently been moved to 9 am... and we were understanding about that too, until he told us that we were set up for contact less pick up and we could now complete that process. This company almost ruined our whole day because of their lack of communication and preparation. Who tells someone the day before their big move that they can't pick it up at the confirmed time and then Uses the process i was supposed to use at 5 am for 9 am? I will never use this company again, nor will I suggest it to anyone else.

SASHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S. 
Évaluation :
2

They usually have "computers down" so plan to check in and do all yourself through the app. Last 3 rentals from this location had issues (all reported at drop off) low air tire, truck stalled in intersection and yesterday's truck had a blow out on highway.

JAIME R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven A. 
Évaluation :
5

Great location, just happened to be super busy as expected at end of month.

Giovani H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayrika E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark N. 
Évaluation :
5

Everything was great

Juan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hope B. 
Évaluation :
5

Nothing at all- this wonderful lady's picture should be in the dictionary next to the definition of SPECTACULAR CUSTOMER SERVICE! She made a very frustrating situation/life-event tolerable and so much less stressful than it could have been. I can't thank her enough. Will definitely recommend and give all my future business (within Colorado Springs and Fountain) to this location- regardless of distance.

Kristen R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randolph J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marc Alexander A. 
Évaluation :
5

Always customer oriented very helpful quick and thorough!!

kimmon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY S. 
Évaluation :
1

They like to add additional charges once you close out. If you close out which I did as self service I got at 25 cleaning fee. My total went from 54 to around 75. Now 2 days after I get a final receipt for 94 $. I'm highly pissed about this.

Linda S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronaldo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
2

The location had customers who were not wearing masks and did not ask them to put one on.. and the truck was not cleaned it was sticky on the cup holders and it just felt overall not clean. And she did not explain the return policy to me and I got charged an extra day. The receipts he gave me said return date of 8/11 and I returned the truck on 8/10 and was charged an extra day.

Megan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan david A. 
Évaluation :
5

Very helpful and fast service

Lori O. 
Évaluation :
5

great service and very friendly

ronald C. 
Évaluation :
5

I have used this U Haul location several times, they are ALWAYS helpful & friendly! Moving is not fun, but it helps to have competent and willing help when you need moving equipment! 😊

barbara W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manfred P. 
Non reviews have been submitted for this location.

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