I got a vehicle that wasn't fully fueled. I accidentally filled the tank completely($25 extra) but, they told me I wouldn't be able to be compensated. It would be nice if the truck's tank were full when I picked it up so I didn't have to guess how much to put in when I dropped it off so I didn't lose money in the process.
TODD G
Customer Reviews for J&J Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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When a pickup is changed to a location over 50 miles away from the scheduled pickup location the fuel should be full and the drop off level should be waived.
Michael BOutstanding Customer Service. Would like a confirmation call when vehicle received and an explanation of charges. There was a gas fee added that shouldn't have been.
ROXANNE KDidn't do a proper light check. Multiple lights were out
Brad BThe sales person wasn't the best for service. Smile and make the customer feel welcome for the business.
Doug FGreat help
Mike AEverything was exceptional staff was wry helpful and kind
Ernest BLocation and great store but the truck was horrible needs to be put to rest or to the junk yard.
MARIAH SAmy was wonderful. and really helped me out .
Charles BHad to go to 2 different locations since there were NO keys in the lock box. Staff that tried to help were good. Still NO truck! We have since moved things a totally different way, mainly my son! We reserved this well in advance! Double and triple checked that keys would be available! No such luck
Lynnette EI'm glad the vehicle was used only in town. I would not have wanted to take it any distance.
JOHN TDid self check and completed everything online.
Mark RExcellent service à la clientèle. J & J Uhaul representatives went beyond their way to accommodate me. Thank you! The Uhaul company were always available to help.
Julian LThey went completely out of their way to help me
JOHN PHow about not gouging a customer? You make me go extra miles to full up with gas ( left with 1/4 tank) then ding me for extra miles after turning in truck more than 29 hours early. I guess U Haul will not be getting my business in the future. Your " mobile check "in is a joke.
Greg DYou are doing a great job. I had no issues with making a reservation online for a uhaul truck. I got confirmation as soon as I made the reservation. I. Would definitely use J&J rentals in the future. You guys are AWESOME!!!. THANKS
Marie GGood customer service
JOANN TI rented a tow dolly from Alamosa CO to go pick up a car for someone who was having medical issues. The snow along the route made conditions unsafe to pull the car back. I went a U-Haul location and asked if I was able to drop off the dolly even though I rented for same place drop off. They couldn't figure out how to proceed but eventually said that I was good to go and I left the dolly there. 4 days later they charged me $252 in fees without my consent or knowledge. I've been a long time U-Haul customer but I think this has been a deal br baker got me.
Justin MCame out and met me . Unhooked trailer and sent us on our way in short order.
Clarence AThey made it easy and fast. Thank you!
CHRISTOPHER Wthe truck was clean and running when I arrived, although there must have been a cat sleeping in the front seat, as it smelled so strong of cat pee. I had to keep the windows down the entire drive from Alamosa to Colorado Springs.
WRAYANNE WThe drop off went very well. No issues at all. The only issue is with the company Uhaul. They changed the pickup site at the last minute adding distance and time. This would have been ok, but then we went 10 miles over the milage limit and were changed for the additional miles. Uhaul should be willing to pickup the additional miles as they (Uhaul) added additional miles by changing the pickup site. J&J Rentals is not at fault but the company Uhaul should do better than this.
Darryl HThey overcharged me by about $200 and I had to go through the issue of fixing it.
Michelle GVery efficient operation. People very friendly and professional. Quick return, they did all the labor of disconnection. Je les recommande fortement.
Stephen SThe back of the truck was Little dirty, I cleaned it myself …..no biggie…The man who handled my transaction did an excellent job.
Dale MThe place was closed. An employee came by, immediately said "we close at noon, the hours are posted " . I didn't receive anything giving their hours and was not comfortable just dropping the trailer and appliance dolly off.
Elizabeth GRipped me off when I dropped off, they definitely should not be renting uhauls, very unprofessional.
Alex PThe truck has some technical issues that I reported and the excellemt staff at J&J took action right away.
Jennifer JPlease allow me to tell you how Uhaul (not this location, Uhaul Corporate) took advantage of me during this move, and how they did so explicitly and unapologetically. Let me preface this by saying I spent years working for a Uhaul dealer. I am 100 % familiar with both the Uhaul process and the struggles the dealers face. My dealer was also in a rural, remote area. We often ran into instances where we did not have the equipment that was reserved and had to substitute into something bigger. What we NEVER did was make the customer pay for that. In fact, customers would get offered free miles or discounts to go pick up somewhere else if necessary. Something has clearly changed in Uhaul corporate culture because that is the opposite of what happened to me. I don't make a lot of money, but my dad died and the stuff has to get cleared out of his house somehow. Uhaul quoted me a rate, and then two days before the pickup date called to tell me I had to either get a 26' truck instead of the 15' I had reserved, or pick up over an hour and a half away (which would also cost me extra money). I was told this would cost me an extra $53. I was at work and busy so I attempted to reach out to Uhaul later to discuss it. I was told by a CSR via chat that normally upgrades like that do not incur an extra fee but that I had to talk to someone in scheduling. I talked to Aubrey. The first thing she said to me was that I was charged extra due to the change being a last minute request. I told her that was factually incorrect and that I was told the 26' was the only size truck available to me. She then informed me that her supervisor was the one who made the decision to charge me extra, and that the supervisor wasn't there, and that she herself was in fact in charge at that time. I explained to her my previous Uhaul experience, to which she expressed skepticism by repeating the phrase "if you worked at Uhaul". She then proceeded to inform me that decisions to not charge for forced upgrades is a regional one, and that due to supply and demand in that area, they were opting to force me to pay more. What she said to me in different words is that Uhaul was aware that I have zero other options given the fact that my move was scheduled in two days, and they were actively choosing to use that fact to squeeze more money out of me. It's unethical, and just plain soulless. Then they charged me $70 more at the point of sale. By that time, it wasn't even worth mentioning. It had already been made clear to me that Uhaul is only out to get as much money from me as possible, regardless of how they have to treat me to get it. So I hope that extra $70 lasts you guys, because it's the last you will ever see from me. I'll also make sure to tell everyone I know that Uhaul is a greedy company who takes advantage of desperate people who have no other choice. I can't leave my dead dad's stuff where it is, unfortunately. After I send this email, I'll be going and posting a review that says the same thing. I hope it doesn't end up on a specific dealership's page, but if it does, then that's what happens. So big thanks to Uhaul for kicking me while I'm down. Worthless piece of garbage company and I will pass my time in waiting rooms until I die finding public places to leave you awful reviews. This is the email I sent to the AFM and he didn't even respond. So I must conclude Uhaul doesn't actually care about what any of us think at all.
HALEY GRear bearings seemed weak (rear hubs got too hot to touch upon several inspections along the way) One or two tires has tread that was too low. Trailer was fairly clean.
Dakota KTAKE THE TIME TO CHECK ALL TRUCKS FRONT ALINEMENTS, OUT OF ALINEMENT VEHICLES CAUSE EXCESSIVE FULE USAGE AND DANGEROUS. ALSO, YOU COULD GIVE MILITARY DISCOUNTS. THANK YOU.
eileen bThe main trouble is that U-Haul is just a side hustle for this business, and, frankly, for the location in Salida as well.
Nathan SQuick and easy. Very quick!!
Evert BThis was a wonderful process and the price was fair. Was not sure how much fuel we used with the 20 ft box truck, so I slightly overfilled the tank. Wish gaging fuel.used was a bit easier.
Katherine PI got charged twice for the same vehicle... poor business
Naomi PI dropped off in Alamosa because the computer chosen site, Westcliff, was 1 1/2 hours further one way and over some major mountains. Still, Uhaul saw fit to charge a "wrong destination" fee. The person that rented the trailer to me said it would not be a problem.
DAVIS CCustomer service is impeccable!!! Best experience with uhaul ever. Will use this dealer again.
LORAINE TFriendly and helpful people running this location. They have a large selection of equipment.
Stephen MIt was literally the quickest drop off and check out EVER! I happened to pull in when one of the staff was helping someone else to back in and then guided me back and unhooked me, total time from arrival to leaving was 7 minutes!
raymond sTruck drop off was 60 mile from where I unloaded the truck.
Michael Gnone needed.
Kenneth POn the dashboard, directly over the speedometer is a decal about how "speedometer kills". While I appreciate the message, it only served to BLOCK my actual speed. So, seeing how fast I was going was an unnecessarily distraction!
MARY WExcellent service à la clientèle
John CProvide them the same service you did me and you will be fine.
Holland SI have had only good experiences with the folks at J&J. Keep doing what you are doing.
Douglas ZJ&J has always been an incredible company. Took stock of the lights and fixed immediately
Casey PGreet/acknowledge customers/visitors when they arrive at the counter instead of ignoring them entirely for 9 minutes by talking amongst yourselves in the open, behind the desk, while the customer is waiting to be assisted and the customer is the only customer there. The customer service at this location today needed vast improvement. I felt unwelcome and ignored.
Laurel YThanks for the gentleman who back the trailer in for me I can back a dump truck with a backhoe trailer but!! These little trailer are fast So give him big thanks!! he made it look so easy!!
Donnie S