Customer Reviews for J&J Sales & Rentals LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of J&J Sales & Rentals LLC

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Bethany W.
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Gentlemen here are so friendly. I made the mistake of renting the first Uhaul from another location. I wish I had left a negative review for that location, but didn't get around to it. I was hesitant to rent another Uhaul from that previous experience. But as soon as I walked into J&J, I felt immediately relaxed and welcomed as a customer and friend. They're both incredibly polite, patient, and making sure that you get the best deal for what you need. I won't be going anywhere else for Uhaul rentals while I'm in the area. They definitely deserve props for excellent customer service.

kurt K.
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Customer did not leave a comment.

Paul D.
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Maybe explain to customer how you are connecting the trailer to their vehicle so they understand the process and what each connection is for, the braking device, and disconnecting the trailer procedures if necessary. Explain that no jack comes with it. Maybe help check their lights after hookup too. Have adapters handy in store for connection too.

Jonathan P.
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Customer did not leave a comment.

Sam B.
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Driveway needs work

Ramon A.
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Nothing comes to mind.

Paul D.
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Customer did not leave a comment.

rachel R.
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No software issues this time. Very Thankful for that. Signed up and on my way within 15 minutes. Sweet Deal. Can’t do better than that.

Jacob S.
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I was given not one but two incorrect contracts. We are military and have to have the contract in order to be reimbursed for our uhaul rental.

Troy M.
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Keep up the good work!

Butchie H.
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This place was nice and good customer service.

Mack M.
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Customer did not leave a comment.

Chelsa I.
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Carlos S.
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Very friendly staff. They were pretty quick at getting my check in and in my way.

CHARLES G.
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Computer network didn't seem to work well. People were very nice and helpful, just took too long to process the paperwork.

Kadijah M.
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Over priced and rude

Amanda H.
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Customer did not leave a comment.

Adena M.
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Nice folks. Will return to this rental place.

Heather N.
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Wasn’t assigned location or equipment I reserved took two locations to even get a smaller truck

Amanda H.
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Customer did not leave a comment.

Beverly P.
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ROB R.
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michael L.
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Christopher G.
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Richard L.
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Corey C.
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Albert A.
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Zachary D.
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Christie B.
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Shelby R.
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None, everyone was very helpful.

Michael A.
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Amazing customer service!! They helped out getting the dolly hooked up to the car and explaining the ins and outs of it. They were very nice and professional. The best part was getting in and out of there within 10 minutes. Thanks.

Victor J.
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Customer did not leave a comment.

Carolyn J.
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For the people's there....Just...stay...as kind as you are.

CYTHANA R.
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Customer did not leave a comment.

FLOYD W.
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Fast, friendly and professional. I highly recommend this Uhaul Center

Libba H.
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Everything was good!!!

Grace W.
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The location owners were very friendly and helpful! I appreciated that they took the time to help me hook up the trailer, and that they helped me to find a convenient drop-off location! Thank you!

Jannie B.
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Customer did not leave a comment.

Scott DeHotman D.
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Nicolette C.
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Typed in my locations incorrect

Lawrence H.
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Customer did not leave a comment.

James N.
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The guy that came to unhook the trailer was very helpful. Only thing that would make this location better is some more gravel but it is way better than there last location. They're hands down the best location in the area.

nathan O.
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Pulled in and was immediately helped with the return of the trailer. The whole process was smooth and quick. Loved this location and employee.

marshall T.
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Customer did not leave a comment.

William C.
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Small office but great service

rachel R.
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Clean up your difficult, often down, terrible software. And please don’t blame it on your franchisees. Wherever I go the software is the difference between a 20 minute pickup or an hour or more. Surely I am not the only one that has noted this problem. UHaul needs to invest in its infrastructure.

Joseph D.
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Customer did not leave a comment.

Carl C.
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Dustin C.
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Michael B.
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Another lackluster experience. Gave this location a second chance but did not work out well. Employees kept blaming Uhaul for not training them. Told me not to book online since it is “two different systems”. Said anytime I book online I don’t know what price I would be paying since the “rates are different”. Express check in is a disaster. Never saves time. Tried to use the certificate that Uhaul provided me for my most recent poor experience at this location. Employee states, “I don't know how to do that”. No sense of urgency. So after two different visits within a couple of weeks, I still cannot recommend this location.

Joseph H.
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Customer did not leave a comment.

Michael B.
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The absolute worst rental experience of my adult life. Showed up at 0730 to rent my truck. Had multiple issues with the website and app. Was on the phone for 26 minutes trying to dispatch my truck. Ended up canceling the original reservation and making a new reservation, which was even worse. Had a tight timeline and U-Haul completely let me down. Slow website, app and computer system at the rental location. Discovered two holes in the roof, only when it began to rain. If you can go somewhere or use another rental company, do it. Whatever you do, do not use the 24/7 feature and do not use this physical location.

Christopher L.
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Vehicle rented had leak that soaked a portion of my couch, mattress, night stand, particle board storage bin. Very unhappy that i rented a truck that allowed my personal items to be damaged.

Carol C.
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Took about an hour to rent truck since prices given to me online were not the same as at the U-haul location. Took a long time for representative to fix issue between their program and the online program. Obviously, there is an issue.

Patrick L.
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Super friendly and helpful staff. Will be using again because they made everything so easy unlike other locations that are impersonal and dirty.

Carl D.
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Jim works hard to get you what you need when you need it . Thanks again Jim

rachel R.
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Despite the internet being out the owner was able to connect with another location to complete my rental. We appreciated the additional effort to get it done. We will be using this U-Haul location again.

Nicholas D.
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Fantastic customer service at this location! The owner/staff are incredibly professional and helpful! The equipment was clean and in good condition, with the lot and admin building neat and tidy. Very pleasant experience! Will absolutely use this location again!

Osvaldo R.
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This is a grate place to rent uhall equipment.

lizmary M.
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Great experience easy to move like changing clothes ...thank you so much for the time an the help

Anthony T.
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Customer did not leave a comment.

Madison Sue M.
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Sherrina T.
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Great, fast service; the owners are very nice & helpful. I would rent from this location again.

Guisel M.
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Guisel M.
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Timothy M.
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Laurel F.
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huge property and very clean. staff was great.

Murphy J.
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Just keep doing what you doing, everything went very well. Thank you very much!

Derrick R.
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Customer did not leave a comment.

Kenneth N.
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Keep treating customers like family. They were great.

DeAnna K.
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Very professional!

Kyle S.
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Customer did not leave a comment.

Jose G.
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Customer did not leave a comment.

Tommy L.
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Truck was not fuel of fuel when I picked it up, appliance dolly was not secured and since I had to drive past 3 other uhaul rental locations to get the size truck I needed I had too pay extra milage fees!!

Joshua B.
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Excellent. Made me welcome

Peter B.
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Customer did not leave a comment.

Millard E.
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Jonah M.
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Jinkyung K.
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Joseph W.
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Ryan S.
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Matthew S.
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Hayley M.
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Steven M.
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Kenneth S.
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I were gave the wrong truck and with difference miles and were told that i went 4 mile over and the trip from enterprise to montgomery al. not but 75 mile to my daughter school.the name of the is AUM IN MONTGMERY AL.

JOHN S.
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Given a U-Haul with a trailer 30 PSI below standard. When I asked for an air compressor I was told I would have to fill it up on the road.

Alfred W.
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Customer did not leave a comment.

Keithon C.
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nothing the staff was excellent

Steven M.
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Customer did not leave a comment.

Eric L.
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They never confirmed that I returned the truck, although I returned it Monday, September 2, 2019

GLENDA K.
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Small location, but staff is great.

Ellen T.
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Customer did not leave a comment.

Ernest D.
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Michael T.
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Jimmy J.
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STANLEY W.
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outstanding job!!

John W.
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Customer did not leave a comment.

Dwayne M.
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William R.
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James O.
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No reviews have been submitted for this location.

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