Customer Reviews for J&J Trailers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of J&J Trailers

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Richard H.
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Customer did not leave a comment.

Charles S.
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Uhaul should make sure that the return site is working at all times. When I returned the equipment, I was unable to reach the website to properly return the equipment per uhaul instructions. I had to call the phone number provided.

James H.
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Customer did not leave a comment.

Tracy H.
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The map link sent via text did not get me to the drop off location. I had to look it up online to get the correct directions.

Jonathan Lynn B.
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Customer did not leave a comment.

Russell C.
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JOYCE A.
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wayne S.
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Douglas S.
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DARELLE R.
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Vanessa S.
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Very friendly and helpful.

Jim P.
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Customer did not leave a comment.

Janet L.
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First of all, the people at this location were very nice, nothing at all against them. However, Uhaul booking in advance is a COMPLETE JOKE! I knew the week of July 4 would be a busy time, so I booked two weeks in advance, secured it with my credit card, thought everything was set to move my daughter over 750 miles away. Two days before my pickup date, I got a confirmation call saying my truck would be in a town I had barely heard of, over an hour away from my "preferred location", that turned out Google couldn't even find, and we barely had cell service enough to get a call through to them to get directions. I spent two days on the phone with Uhaul trying to figure out why I had to drive an hour away and an hour back for a "reserved" truck, to no avail. Bottom line, there were Uhaul trucks EVERYWHERE, but apparently every place wants to keep all their trucks just for local hauls. So be warned, booking in advance with Uhaul for an out of state move is a COMPLETE JOKE.

Jason W.
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bobby C.
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Lawrence C.
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I thought I had unlimited mileage and they charged me 9.72

Shannon M.
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The staffing at J&J was wonderful and helpful despite computer issues from a storm and the system not uploading my driver's license correctly. They still managed to make the experience great.

Todd C.
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BLUE V.
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Lawrence C.
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James M.
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Tom N.
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Great customer service!!

Maikel R.
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Maybe you could provide a lock ?? with the truck. This was the only inconvenience and I remember one time I rented a U-haul truck with the lock included. This was on Ashland, AL.

Kirk H.
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Nothing. Awesome experience!

Liz C.
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Customer did not leave a comment.

jon R.
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Great experience. The truck was clean and ready. We were promptly processed and were on our way quickly. Wonderful people at this location--the kind that are hard to find these days.

Kimberly D.
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gary H.
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Sharon J.
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A very pleasant experience. As I was a last minute no reservation they were wonderful.

Lawrence C.
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David B.
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The signal light did not work on back left side.

Donald C.
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Everything was great

Patricia C.
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thomas S.
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Gary W.
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RONNIE M.
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Lawrence C.
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Tom N.
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Larry D.
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Need to improve lighting at key drop box.

David B.
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Truck had dog hair all over seats and trash in back

Brian S.
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Michael R.
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Very nice and helpful

Cynthia B.
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Dropped off after hours. Returning online was very easy to use

Landy I.
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Andrew H.
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Nicholas K.
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This place was great. It as disappointing that I had to drive over an hour to get a truck, but I've never picked up a truck nearly as quickly as I did here. They made the process impressively painless.

Martha W.
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Great place to drop off the vehicle. The location was near our home, thus making it an easy drop off.

Kimberly S.
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Customer did not leave a comment.

Brock B.
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The 20 foot truck that I rented had a right rear view mirror that was in poor repair. The mirror itself wouldn't lock into place. Anytime the truck went faster then thirty miles an hour, the mirror would blow outwards, effectively blinding me during my nine hundred mile journey. It was pretty terrible driving across the country without being able to see out of the right side of the truck.

James V.
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Doug R.
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Kimberly R.
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Tonya M.
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Continue and keep up the food work!

Thomas E.
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Customer did not leave a comment.

Phillip C.
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The service was excellent. Very informative and went out of their way to accommodate us. Would highly recommend J&J Trailers.

Sam M.
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loved the young lady, wendy that helped me with my uhaul.

JEROME C.
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Thomas E.
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Latonya D.
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Elizabeth T.
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Thomas E.
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Tire pressure, which is handled by Uhaul mechanics (not at the individual locations) was 49.5 on one tire and below 60 on all. Sidewall calls for 65. I pumped air in them to insure a safe trip. The Uhaul check in system was very slow; it hung up and required an additional 1/2 hour to get things resolved.

William C.
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Customer did not leave a comment.

Kent G.
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No one was there when we arrived. Had 30 minute wait. Had to hook up ouseleves when finally got trailer. The owners were nice people however. The equipment with uhaul works well. Great trailers.

Kelly P.
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So friendly. Made us feel right at home.

Brett T.
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Keep offering 24 hour drop off. That is huge for me.

VIRGINA E.
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Customer did not leave a comment.

Brenda S.
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Left UHaul in lot and key in lockbox about 4:00 on Saturday. They closed at 2:00. Received U-Haul email on Monday afternoon that unit was unaccounted for. Called U-Haul representative and she got it straightened out.

Ann N.
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Customer did not leave a comment.

MICHAEL B.
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Always top shelf service. Never had any negative issues with this location

JEANNE R.
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No issues, place of business was clean and offered after hours drop off.

David T.
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Speed of checking out a trailer. Better internet. Took way long to get trailet!!

RUSSELL D.
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Customer did not leave a comment.

JOEL B.
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Brett T.
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HANS K.
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THEY WERE VERY PROFESHIONABLE

Randy B.
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Dont lie to your customers. And dont change the contracts because the field manager John Manning lies and doesnt want to stick behind the original contracts.

FRANK J.
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FRED W.
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Brad N.
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This man l, however, did help me.

Tommy S.
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NELSON D.
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DONNA H.
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Joel B.
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JERRY H.
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JOEL S.
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Customer service , the lady stayed on the phone talking to her friend about everything while we just stood there. Then she started sweeping the floor while talking. If there was anywhere else we could rent in this town we would have left.

LeeEllen A.
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we were in a lot of rain and the trailer leaked... there was standing water in the nose of the trailer... needs to be taken out of rotation for repair. the lady at the office was great to work with.

Cathy H.
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Great location. Extremely friendly owners. Highly recommend!!!

Christina H.
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Great people.

Carol P.
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Customer did not leave a comment.

John T.
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Great folks Very helpful

jason D.
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Location was closed during drop off. When I called the next day, the staff was extremely courteous and helpful in closing my contract.

diana N.
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Customer did not leave a comment.

MARY M.
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DAVID B.
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WILLIAM N.
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Janet S.
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JAMES F.
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David M.
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STUART L.
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Andrew H.
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No reviews have been submitted for this location.

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