It was excellent. Thanks.
Cory B
Customer Reviews for J&L Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I told my dealer "Yea! You're my baby today." And it was a hard job I had to do but I was happy I could get it all done!! With a great guy!! I told him "I'll be back!!"
Margaret Twas woñdering what the extra 17 dollar charge was for.
Donna GGreat experience. Efficient and friendly.
Connie LRien
Jaci TMike was a very accommodating guy. Thanks
KATHY PNot add additional fees after bring the uhaul back sooner than needed and drove less miles that intended!
Sonja FHave the uhaul ready at the designated pickup time instead of having us wait for an hour for maintenance
Jacob KLe service à la clientèle était génial. Truck was perfect for what I needed. Would recommend.
Michelle MEasy rental and everything was ready to go.
Aaron SApp needs work, very laggy, had to restart multiple times, unable to scan back of license, not very user friendly
Alexander Wnothing mike will take care of you
Terry FMike was great to work with! Hassle free experience! Thanks again! Jeff
Jeff SHelpful shop owner. Convenient location.
Emily HDifficult to improve on a fine experience.
JERRY LUpdate the Keurig amenities in lobby!
Josh HMake your software easier to use and faster.
JERRY LMike is the best. Makes everything easy. The trucks are always in great shape.
Colin ONot happy about the fuel surcharge. I drove less than 8 miles. The needle did not move yet the guy charged me 20 dollars. Wont use the location again and will write bad reviews of the location. Also wont even consider using as mechanic because of his willingness to rip me off.
RONALD TThis truck was very OLD & smelly. I'm a 65yr old woman who doesn't know anything about vehicles, but it sounded like the transmission was going to drop!! In the long run, it got me to where I was moving to and it was super easy to return because it was about a mile from my home I moved from. And the man who processed the truck for me was super nice.
Marjorie DPick up and drop off were great. Truck was clean. But, it rode like it had no suspension. Maybe that's just how the 26' trucks roll. It only had 27 000 miles on it.
Michael WThe drop off was easy. No concerns.
John HMike is so easy and efficient to work with, great service!
Linda CDouble check that the tire straps are correctly put away. They were stuck and very difficult to undo.
Page BThe check in experience went well. I had completed the online check in process earlier but Im not sure if all of that information was transferred to the actual check in, ie he seemed to need to re-enter some information.
James HGuy in the office was great, helpful and had a sense of humor while we waited for the system to load and helped me hook up the trailer. Side note- Hey, Uhaul! It's 2023 fix your outdated slow, lagging, half ass system :) thanks!
Samantha ELot was clean and organized joe has a great dealer in menomonie wi
Ben CNothing to improve they're just great 💯👍
TRISHA HNothing I can think of!
Cynthia SVery helpful.
Gregory QDrop off area was quite congested making drop off of challenging - small driveway, no turnaround area
Scott DI now have 2 pending charges on my credit card from yall??
Donna Eprovided assistance in hitching and Un hitching, very helpful and friendly, thanks
Randy sWas very professional and helpful. Nice this time around he had an auto transport available. Helpful
Oran BThe parking area to be plowed.
Robert EThe gentlemen that I encountered were professional, courteous and a pleasure to work with.
MICHELLE HTruck was not well maintained. A wheel bearing broke, which made the breaks ineffective and we were stuck on a mountain pass for 6 hours before Uhaul would finally get a tow truck to us. Never again will I rent from UHaul.
Gregory HWhen we picked up our U-Haul truck, the back hatch was frozen shut, would not open. Because the business was closed, we had to drive the truck to our home to get a crowbar to pry it free of the ice. This resulted in lost time, and also more miles driven and a higher bill at the end. It would be good in the winter if the back gates could be chekced to make sure they open freely before the customer arrives.
Timothy AVery accommodating. Good service.
Joe SYou could have free roadside service the truck got stuck in the snow and I had to pay out of pocket to get it out I believe I should be compensated for that
Vicki CEverything went as planned so my overall experience was great. Would recommend the company to anyone in need of a rental vehicle. Easy to get to location. Friendly service. Thank you
Karen SJ and L does a fantastic job.
Dean KI can't think of anything! It's a pleasure doing business with you!
Cynthia SVery professional and inviting. The service was impeccable. This has to be the best uhaul rental place in the company. A truly heartwarming experience. 10/10.
Jon DJ and l service center where I rented very friendly helpful iv rented there before I have to say u haul was very clean and truck ran excellent thank u
Randy HMike does a great job keeping the equipment in excellent shape.
Colin OSpeed up the server and paperwork generation. Took quite a while!
TOM FI rented the trailer with a pickup time of noon. I got there at 12:15 and they asked if I could come back when they were done eating. I didn't want to make a fuss so I came back at 1:00PM. A customer should not be put in that position. If they can't accommodate a noon hour pickup, it should not be available to select.
Thomas JVery helpful staff. Easy pick up and return.
HEIDI GWhy was i charged $21 for gas
Andy LCargo area of the truck was never cleaned out. Large cargo door required a lot of effort to open & close. Truck brakes were very very sensitive.
Bobby MAucun
Don PThe vehicle has a shimmy/bounce at 60 mph. Disappeared over 65 or under 55.
David P