Scam and criminal place, they are doing local crimes in group. After I rent the uhall, they chased me then call police to tell them that I stole his car. Also the car was unclean dirty and wet.
Fan L
Customer Reviews for Grumpy Dane Apparel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Have dealt with the folks in the pass and top notch customer service.
JOHN WJ&T Powersports made the process smooth, simple, and easy. I will most definitely use them again. Highly recommend them to anyone.
Les FGreat customer service! Rental was very easy and staff are excellent
Chuck SAlex was a huge help and they have a great number of UHAUL equipment there to rent!!!
Charles DThe People at this location knew what they were doing and where very accommodating, when I need to keep the trailer for an extra day.
Mark PService was great no need to change it
Gary WWe rented a single motorcycle trailer; the unit was an older one but in good condition. We'll use them again on our next trip.
Jeff CThey added charges that I didn’t think I should have to pay
Alex RThis is a great little U-Haul rental place. They're very friendly and they get you in and out of there quick. Good selection of trailers and equipment on site too.
John LDon’t change a customer’s reservation location 30 minutes before they are supposed to be picking up.
Troy TCleaning out trailers when they are returned would speed up things for the next renter
Scott TGreat location the people are AWESOME and helpful!!
Jeff GBest uhaul ever. I've used this location twice and would drive across town to use them over a different location. Thanks for taking such good care of me!!!
TIMOTHY SNot happy!!! You charged me $30 for gas and $18,5 for a gas supplement. And I returned the truck with gas over what I received it, so I'm NOT happy with your company!! Plus the pick up site was wrong had to go 30 miles out of my way to get a truck.
Jennifer BNice equipment, very friendly and helpful. Will rent and recommend them again.
mark sAwesome place, great customer service. Was a pleasant interaction with the employee of this place.
Matthew MVery nice staff and great overall experience
Adam HEverything was great
Sheila JNothing to improve it was a easy an fast ,very nice people an professional
Christopher SThe people from J&T powersports were great. They were way more helpful than the extremely rude customer service representative from UHaul that refused to help me after they changed the pick up location and did not inform me. After I voiced my displeasure of being inconvenienced, the uhaul rep hung up on me. Now the truck was dirty, it had a musty smell in the cab and had a horrible exhaust leak. The equipment was not satisfactory. I don't fault the folks at J&T at all. They were very nice and accommodating.
Matthew TVery helpful an Very nice I would rent there again for sure
Christopher SI have somebody take these trucks for a ride and check them before you rent them out and fix what needs to be fixed. Are you automotive restoration when I tell you there's something wrong with vehicle I know what I'm talking about.
David BGood customer service at this location!
Troy TEasy drop in well-lit area. Received return confirmation before I had an opportunity to call.
Walter SJT Powersports. The people here are very helpful and accommodating great place for drop off.
David BExcellent service à la clientèle
Jefferey CJames was very helpful and courteous
David AExcellent service à la clientèle.
Terence HThey were super quick to take my uhaul trailer back as soon as I arrived.
Karen MAlex was very good at customer service and making me feel comfortable with trailering the trailer! He did a super job on setting it up and checking my lights to make sure everything was good to go! Great asset to your company!
Jeff GNo issues, nice people to work with, on both pickup and drop-off locations.
Jeff SThe truck was clean and ready to go, but the engine was very loud, seemed like a manifold leak on passenger side. Other than that, this was an easy transaction with no issues, will definitely use this location again.
Matthew MAmi me parese que todo esta muy bien se los recomiendo a todos
Tovar JLocation did not open on time leaving me 45 min behind schedule. This after uhaul itself had to change my pickup location last minute. Not really jt powers fault more uhaul s.
David GHad problems with the self check out to get to the keys , it didn't work out that easy for me.
Sidney MAucun
Alonzo BThe check in process does not work. You camera is not blocking the transaction but it still will not allow you to complete the return. I did not elect safetow but it was added to my balance when I created no damage to the trailer. Don't add fees that was not selected during original booking and allow checkin of trailers over the phone when issues arrive.
DESIRE AExtremely helpful. Great location. Will definitely use again.
Mark DCustomers service 10, great service. Helpful and extremely courteous. I will rent from this location from now on.
ernest dClosed, used dropbox and app to return. Very easy
LISA MGreat service will use again
Dorothy HNothing! Service was great!! I’ll come back the next time I need to rent.
Steve HAlex was wonderful. Very helpful. Very knowledgeable. This was a great experience.
Daphne BAlex was friendly and helpful with my reservation.
Lashonda FN/a
lashanda fTammy and Doug were awesome!
Alan DStaff was extremely friendly and helpful. Thank you,
Richard WWhen preparing truck for pickup clean windshield. Twice I picked up truck with nasty windows. Improve the check out process both times we reserved trucks in advance but the checkout process took 25-30 minutes. Even though we were told when we arrived that it was all ready to go, but then takes so long to checkout then have to then go find the truck. When we added a trailer to the truck rental a few days later that turned into a 45 min headache.
Mark BAddress is confusing.
danny dThey knowingly gave us - 1 7/8 ball for the hitch vs required 2in ball knowing the drive was from GA to WA, charged it separately (I have the receipt) and in the last three hours of my CROSS COUNTRY trip the trailer became detached almost caused an accident and almost flipped our Tahoe! This not only put lives in danger it caused major damage to items being transported. I have photos of the hitch sold to us vs the one that was replaced. We were on the side of the road for 3,5 hours before being towed, ref case no. 2461684 for verification, then only could be towed an hour east out of the way to add a total of 6,5 hours to the trip on the last day. This is not okay and their contract should be revoked, they are lucky no injuries were acquired but the fact they knowingly endangered are lives is cause for concern. I am requesting a full refund on the rental as well as reimbursement due to broken items purchased along the (I have photos) due to the incident.
Kyree RHonestly their location was super helpful, amazing people.
Skylar SAwesome customer service!
Peter RBilling issue they waited almost a month to finish processing payment which I did not have at the moment and the gas tank was almost emptied when I got it. They almost caught a charge back due to the fact this should have already been closed out. This is not Uhaul standards. I rent Uhaul's a good bit for my business.
Theresa FI will never use this location again or refer anyone here. Best if I just stop now.
Loretta BHave someone inspect the trucks and show you which one is yours.
James IUhaul is an horrible business they treated me like crap and the president is so nasty I want all my money back
taeka jKeep the professionalism up
Verdadario WSo i got told for the miles I didn't use and if I didn't keep it a while two days then I would get money back but I didn't . I don't really understand how I got told that and didn't happen
James LEverything was fine great service
James FVery helpful. Great customer service.
TED AGreat customer service. Nice people!
adam m