Customer Reviews for Jany Corner Store
(Concessionnaire U-Haul dans le voisinage)

72 évaluations

1871 Bandera Rd   San Antonio, TX 78228

(210) 640-2098

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 6h pm
  • Dim : 9h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(210) 640-2098

1871 Bandera Rd
San Antonio, TX 78228

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 6h pm
  • Dim : 9h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

It took about 20 minutes to get the lockbox for the key opened-maybe purchase some new ones. The truck was only left with a quarter of a tank of gas. Lastly, I paid for a dolly but one wasn't in the truck. I will be calling to get refunded.

Justin S. 
Évaluation :
3

You charged me for two days when I returned the vehicle before return date and time. This is highly unacceptable. I will not be renting from uhaul in the future. Charged me 29,95 more than necessary plus tax.

Oswaldo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esperanza G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith L. 
Évaluation :
1

It took a few calls and a couple hours before I could get access to the truck. 1) the attendant that worked at the store kept referring me to call a manager that wasn't present and advised that it was not his problem. 2) after calling uhaul and being on hold for a long time I was able to get help but then the truck I was assigned was not parked outside. 3) I had to call uhaul back and this time requested to receive a call back when an agent was free. When they called I had to ask them to switch me to another truck that was in the parking lot. 4) once that was done I was given a pass code to a lock box that had NO KEYS in it. I went back in the store to ask the same attendant who told me it wasn't his problem for help. He said it was nothing he can do and call uhaul. I told him there were no keys in the boxes. He then went outside with a key to open the key return box to retrieve the keys that been in there for a while. After getting the keys, he took them all back in the store. I requested the key to the truck I rented and he held on to them until he got in contact with his manager to confirm the rental was paid for. This was not convenient, it wasn't fast or easy. It was very complicated and I will think twice before renting from here again. I was over two hours late dealing with the shenanigans at this location.

Raquel D. 
Évaluation :
1

Left over card board in the back of the truck. The cup holders & dash had something sticky spilled in/on them. I returned the truck with a clean box and clean dash/cup holders.

Timothy T. 
Évaluation :
1

I had to start my reservation 1 hour late causing an hour extra from the moving service company due the delay to obtain the keys on the location. Details: The code to obtain the keys was never delivered. Spend 40 minutes on the phone until the code was delivered but the keys were not insight the lock. 20 minutes later the owner of the store provided the keys. A complete waste of time due incomplete instructions and incorrect communication with the store owner. You should be able to find the details on the reservation based on what the customer service representative told me.

eduardo C. 
Évaluation :
1

When returning the vehicle and using the online site to do so, I was charged another $50 some dollars. I was not told what the cost was for and have still not received a receipt as to why I was charged.

Deborah W. 
Évaluation :
3

My original drop off location was going to close before I could get there. I called ahead to get instructions. The attendant said there was a drop box to leave the key there. We arrived and there was no drop box. We had to look for another location. Inconvenience to do this.

Tamikia T. 
Évaluation :
1

The Uhaul representative assisting my already terrible experience with a key not being present for the first reservation, specifically said this location was a counter pickup. Showed up to a sketchy corner store with an angry owner telling me he has nothing to do with uhaul, to call customer service. Out of desperation created by 2 failed attempts with UHaul reservations I switched it to 24/7 truck share. This forced me to wait even longer for approval. Total time chasing UHaul for help was 1 hour from original time. Some people have to rush to meet deadlines and this truck share system is terrible.

Austin F. 
Évaluation :
5

Great customer service!!!! Made the return fast & easy! Je les recommande fortement. 

Raquel C. 
Évaluation :
5

Never used uhaul before this. However this experience went smooth and easy. I will definitely use uhaul again if I need too. Merci

Jared L. 
Évaluation :
1

Truck was on Empty for a 200 mile trip had to give a deposit off 100 dollars plus the full tank of gas spend more on gas then the rental

Humberto Z. 
Évaluation :
2

Store attendant wasn't very helpful when explaining that the pick up would be done through mobile phone. Another customer was having the same issue.

Juan F. 
Évaluation :
1

No one Knows what's going on, I had to back the uhaul out from behind a trailer… that shouldn't have been there. I've been charged without explanation, and my “ return” call still hasn't happened …. They wanted me to leave name and they would call back ,still haven't still haven't heard from them concerning my money!

Leah S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kyler C. 
Évaluation :
1

I don't recommend this location as a drop off/pick up locations at all.

Nathan J. 
Évaluation :
3

Have more people working the counter, it's a convenient store very busy.

Andrea P. 
Évaluation :
5

In and out. Quick drop off.

JESUS V. 
Évaluation :
2

I explain to them I didn't have the furniture pads that they charged me for just dolly I didn't order either and they billed them for me didn't even look into

TOMAS C. 
Évaluation :
4

Strange location for a drop off, but the personnel in the corner store were very helpful.

MARTIN H. 
Évaluation :
1

Learn how to handle the customer, I paid 100 and didn't get anything done U-Haul has done nothing but cast me an extreme amount of money due to not having my scheduled pick up was on hold w customer service for over an 1hr standing outside of a convenient store I had already pd U-Haul and this was the service I bb recieved from you all.. I asked to be refunded my money and was asked to call customer service in the morning. I did call in the morning and I still have not received anything back . No money not even a call beck from a supervisor like I requested this is TOTALLY UNACCEPTABLE FROM SUCH A BIG WELL KNOWN COMPANY. I want my money back and o will never deal w U-Haul again

Shirley O. 
Évaluation :
3

I never been so unhappy with UHAUL in my life I made my reservation on Thursday for Saturday. Saturday morning ten minutes before pick I as told my truck was not available nor was a 20 ft. And the closest location would be 30 minutes away and would add 10,6 miles each way in addition to my original mileage. And I would not get any adjustments for the inconvenience. Then we we were to told there was a 10ft truck available that would be closer than the35 minute drive we had, so we agreed to take the 10 ft once we reached that location we found out that someone had already reserved that truck and so we had to still had to drive 40 minutes to find out that truck did not have a DOLLY that we needs so we had to purchase a dolly $64 and which was more time and money. Than we were told we would have the truck for 6 hours as requested but in actuality we were only given 5 hours. And charges $70 for something that should have been$55 I will definitely think twice before renting from Uhaul again. Angela Gardner

Angela G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic C. 
Évaluation :
3

"Would you recommend this location to a friend" is a difficult question because there were several locations involved! It must be the latest UHaul policy that one rents in one place but picks truck up somewhere else and that "somewhere else" changed three times for me. I thought it would be like seven years ago where I did paperwork and pickup at same place and dropped truck at a Haul site in the new location. I was in for a very frustrating wake up call! In span of late evening and next morning, I was jerked around and sent to three different places!!! I don't care how much Uhaul is saving with this method, it has left more that me (I read reviews) frustrated and angry. I don't plan to use Uhaul again in this lifetime no matter how much I have to paid Penske, or Two Guys, or whoever it will be much less frustrating and peaceful especially because the move itself is very stressful and then you throw in something like Uhaul policies and it's a wonder I didn't have a breakdown.

Hope B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PEDRO S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Aziz S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D. 
Évaluation :
5

Great service - Courteous and friendly. Thanks. Will do again when needed.

robert A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Asia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Carly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
2

I did not receive a email for the receipt and purchases. I could not find on my U-Haul account where my receipt and purchases are.

Dolores D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

asa W. 
Évaluation :
1

I had a lot of problems difficulties and what not from the beginning from my first reservat

Corey S. 
Évaluation :
3

I was trying to go on the website to return the truck and it did not recognize my phone number nor my email address. I had to talk to a customer service representative for assistance. There should also be a sign posted outsidetge corner store to go inside for return assistance. (That's why I called customer service). Once I went inside the 2 men were friendly and took a picture of my contract and I gave them the keys.

SANDRA Q. 
Évaluation :
2

Picked up u-haul from a small corner store. The clerk was nice but 4 out of the 6 customers that walked in while I was in there did not have masks on and were not asked to put one on. The cab of the u-haul was filthy. Seats, floor, cup holders looked as if they were not ever cleaned. When I opened up the u-haul there was a larger broken dresser left in there. I tried to call the store to ask what I do with it and no one ever answered. Overall I would not recommend this place to rent from. Was not satisfied with the experience.

Priscilla B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Javier E. 
Évaluation :
5

Fast, friendly, helpful and professional- great experience!

CHRISTINA MARIE J. 
Évaluation :
5

The return process was quite simple. I felt bad that there was only one attendant on site manning the convenience store and my return, but everything got taken care of in a reasonable amount of time. This was my first Uhaul experience and I was happy to find it all very easy and convenient.

Amber I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ava P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS Z. 
Évaluation :
5

Good customer service

Corina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER J. 
Évaluation :
1

Truck ran like shit

Mark S. 
Évaluation :
1

scary area

Sammy H. 
Évaluation :
1

I was told that my total charge was 59 or so when I go to return the truck I'm charged 75!!!! I will NEVER! Use uhaul ever again! They lied to me and I feel this location is a scam!!!!!

Christopher W. 
Évaluation :
5

Very professional and convient.

Casey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dora A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kory E. 
Évaluation :
2

There was no clear instructions at the location and the only “employee” was a gas station clerk that didn't care and seemed to be upset that I was only there for the drop off. This location could benefit from some upgrade to lot management.

Juan A. 
Évaluation :
1

The uhaul was dirty, had not been disinfected let alone cleaned during a nationwide pandemic and to make matters worse when I asked Ahmad working behind the counter if it had been cleaned he rudely told me that they are never ever cleaned which was heard by a uhaul customer service individual.

Courtney K. 
Évaluation :
5

They should have a pick up truck for local moves

Thomas D. 
Évaluation :
1

The guy dudnt even know how to take car off trailer. When he was done he told us to go ahead back down car but it turns out the chains were still attached. Never will do business with them again.

ELIZABETH M. 
Évaluation :
3

The truck I leased had transmission problems and made my trip harder than it had to. Shifting from gear to gear was very troublesome even though it was an automatic transmission.

Francisco M. 
Évaluation :
2

Costumer service at this location is horrible.

Cesar G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vaibhav P. 
Évaluation :
2

The wait was long, the same man was tending to store needs and Uhaul reservations, and he couldn't answer many questions since we wasn't aware of all uhaul policies. He was nice, but I would have perfected to pick it up somewhere else. Also, he indicated that the gas was at 1/2 a tank but it was slightly less than that.

Elisa M. 
Évaluation :
3

S.O.

kirsi B. 
Évaluation :
5

Very nice and professional. I will use them again.

isabel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

Everything was great

Ricardo P. 
Évaluation :
1

the guy at this location kept stopping and waiting on customers. said he don't make any money from uhaul.

edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

grecia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen B. 
Évaluation :
1

Regional office Ms Pamela, needs to be reprimanded, she's rude she hung up on me 2 times. And she's a bitch cause she thinks she can treat people any oh way. She sounds like she belongs in a cubical, she should not be allowed to talk to guest. She will cause you a lawsuit. I would like my phone calls with her sent to the GM, Regional Mgr. Everyone in training should hear her phones calls, so they know THIS IS NOT HOW YOU TREAT A CUSTOMER!!! I TALKED to over 10 agents and every single one of them were respectful n understanding, nice they know how to LISTEN TO THE CUSTOMER. Please don't forget to LISTEN to our calls and send me a copy of all my phone logs with every agent. Please don't forget (Ms. I don't care about my customers). Please send my call to the GM, Regional and all other managers. She needs to be suspended without pay. She's AWFUL I ask you please remove her from taking CUSTOMER calls. I will continue to file a complaint against her everyday until mgmt listens to her calls.

Maria B. 
Évaluation :
4

I don't think it should take 2 additional names to rent a truck.

Pattie H. 
Évaluation :
2

There was no walk around to check or verify previous damage performed. A question after the equipment was returned about some graffiti that was there when the equipment was picked-up

gerald B. 
Évaluation :
5

I haven't got my 100 deposit back yet.

Aleksandra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john C. 
Non les évaluations ont été soumises pour cet établissement.

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