Customer Reviews for Jay Dharma Inc
(Concessionnaire U-Haul dans le voisinage)

201 évaluations

501 Drake Ave SW   Huntsville, AL 35801

(256) 217-4360

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 6h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(256) 217-4360

501 Drake Ave SW
Huntsville, AL 35801

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 6h pm
  • Dim : 9h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Le client n'a pas laissé de commentaire.

Laura B. 
Évaluation :
3

This was the location in my contract. Initially was told that they will only accept trucks that are rented from the location. The owner was called and he agreed to let me drop off there. Better training for front desk personel is needed

Herbert C. 
Évaluation :
3

driver side was muddy, cargo area had not been sweep out

Thomas J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROSA ANN D. 
Évaluation :
3

convenience store, had to wait if customers came in.

Thomas J. 
Évaluation :
2

Had to wait when I got there even though I was sent over from another location because they didn't have my guaranteed reservation. Then the inside of the truck was filthy and it drove awful.

Anthony T. 
Évaluation :
4

We asked for and paid for moving blankets. However, none were included with the truck. So when I returned it, I mentioned it, and she didn't have any idea how to credit or adjust the invoice. So we paid for blankets/pads we never received or used. That is a downside. Otherwise, very good truck and rental.

Benjamin P. 
Évaluation :
1

The paperwork said to call when you got to the return location. We went to return 24 hours early. I called the number several times and all I got was a fax machine. There was no drop box for keys anywhere. I went into the gas station here to ask how we return our Uhaul truck. He had no clue what to do. He gave me a number to call which was the same number on my paperwork. We left the truck there and came back the next day. We called the number again. No answer. When we got here I went into the gas station and the man behind the counter took my keys. I asked for some kind of paperwork showing I had returned the truck. He said I would get an email later. I did not feel comfortable with this so I said I would stay there until I got the email. He was very annoyed with me but he left the store and went and checked in the truck and then said I should get a email in a few minutes. He was not helpful at all and seemed bothered by the whole thing.This location is giving Uhaul a bad name. I would not use this location.

Robert C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anthony T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

PATRICK C. 
Évaluation :
1

Truck was muddy and had bad odor. Truck was not sanitized during COVID. Not all rental gear was available. Customer service very poor at this location.

Chad B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Molly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRADLEY THOMAS W. 
Évaluation :
1

I was over charged!

KRISTIAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brady S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony A. 
Évaluation :
1

Guy was rude, was supposed to get a dolly, asked him about it. He said he only rents truck. Uhaul chang3d my pick up location from governors drive to drake. Had to drive extra miles to get utility dolly

james K. 
Évaluation :
2

15 foot truck was well maintained and performed well. The renter prior to my rental smoked so much I suffered nausea for 4 hours. Guessing how much gas to put in the truck was harder than it should have been. Just let me fill it up and be done. All rentals should be left full.

Tom F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATELYN C. 
Évaluation :
3

If you need a truck in your neighborhood this locations is fine. The truck had not been cleaned out as their were a few small items in the cargo area and some things from a stop at McDonalds in the passenger area. The truck itself was fine and operated fine. It was a very new truck.

Robert M. 
Évaluation :
3

It was an okay experience. They lady helping me wasn't very friendly. Pretty vague in her answers to my questions. I was given a truck that wasn't ready. Tank was on empty.

Sherry S. 
Évaluation :
4

I would use them again

Carolyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATONYA T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anne B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeannie G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jill G. 
Évaluation :
4

Everything went great. The only thing I did not understand, when returning the truck we drove 7 miles from our location. It took about 20 mins to get there. We passed by 4 other U haul dealers to get there. One was not a 1/4 of a mile from where we moved to. I am sure there is a good explanation, just did not get that part. Thanks!!

Kenneth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
3

I did not initially order for this location. I ordered from a differing one. When I ordered I asked for a dolly and blankets. I indicated the expected mileage as well. When I arrived at the ordering location I was told they had no dolly. Then there were problems completing the order and I was passed the phone from the ordering location attendant to a customer service rep. The rep on the phone said the vehicle at the ordering location would not support the amount of miles I estimated I would incur. I was then referred to Dharma. When I arrived at his location he had neither blankets nor dolly either. Because there was no feedback regarding the mileage issue and then not having the additional equipment I ordered I will not use U-Haul again and will not recommend to anyone needing this service. Your system is broke and customer service is terrible.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lily L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tim S. 
Évaluation :
3

The location was fine. The cab was filled with dog hair so clearly not cleaned.

Daniel F. 
Évaluation :
5

Easy drop off and close to my house.

Sharon B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassandra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP C. 
Évaluation :
5

When I made reservation for this location, UHAUL switched it to picking up at another location. Rudy at this location had reservation switched over to original requested location.This was a needless hassle.

Thomas D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

Nice guy handling the rental. Didn't have the moving blankets I had reserved, but that was not critical for me.

Gerry R. 
Évaluation :
5

S.O.

Jonathan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
3

Moving pads were not available as requested.

scott L. 
Évaluation :
2

Clean the U-Haul. Make sure equipment is included and if it's not, inform us ahead of time. At the last minute we found out the dolly we paid for was not there and we struggled with moving our large items due to not having a dolly! It really made for a negative experience. I was hurting (back etc) for several days from excess lifting. If I had the dolly I paid for, I could have avoided that.

Heather S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lori J. 
Évaluation :
3

Make sure Mileage is correct instead of putting something down.

Nelson C. 
Évaluation :
5

Very skilled, professional and friendly. Well done!

ross B. 
Évaluation :
1

Return time was set for an evening drop off. There was not a key Drop Box available at this location. Rented a truck online with mileage at 0,79 $/mile, rate was changed owner to 0,99 $/mi without knowledge or receipt of this change. This resulted in over 20 $of extra charges. Horrible.

Jessica B. 
Évaluation :
2

Lot was dirty and working staff could not help me. No drop box at site. Had to give key to guy working at store. Said boss only person with access to uhaul check in.

Kenneth W. 
Évaluation :
3

Everything went exactly as planned not a problem at all. Pick up and drop off was easy and was billed exactly as expected. Merci.

Patti M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VERNICA S. 
Évaluation :
4

Location OK ,,, but was missing dolly and furniture pads I had ordered

Jeri Ann P. 
Évaluation :
3

Whomever had previously used the truck left the passenger window down a couple inches. It had rained the day before so that would explain water in the door. Also an empty pack of cigarettes was in the cab. I had originally rented online at the Governors Drive location. When I arrived they told me to go to Drake Avenue. No one had called to let me know of the change in location. Also I had paid for rental use of blankets and a rolling dolly. None were in the vehicle. The Drake Avenue person told me I was to get a refund on the rental cost of those items. Again no one called to let me know this. I could have made other arrangements for those items had I but known. The only negative on the Drake Avenue location was the condition of the cab. When you are moving to a new location you rely on things to be done.

Edgar D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony L. 
Évaluation :
3

The rate they quoted me differently on the contract then on phone...on the phone less then the contract. why??

melvin W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emily J R. 
Évaluation :
4

Incredibly fast. However, this is primarily a gas station and not all the staff are trained to help with rentals.

Angel C. 
Évaluation :
4

Clean the windows more

Michael T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
1

I have been charged for over 300 $when the fee the contract mentions is 163 $. I have been given no option to dispute these charges.

John H. 
Évaluation :
3

I was charged for a insurance plan I did not request. I was also given a dolly I did not request and shorted some blankets I did add on.

Kari J. 
Évaluation :
1

Truck was dirty, smelled or smoke, and not all the supplies where at this location. This was not the location I picked when setting up the rental. I had to go to two locations to get the required supplies I needed. 5,5 hours in a dirty and smoke smell cab is never a fun day.

Todd C. 
Évaluation :
1

Bad experience when picking up truck Uhaul changed location night before was ok then when picked up truck there was no appliance dolly took 2 hours to find a different location & had to drive 15 minutes to get it .This was so frustrating because we had movers with us & it delayed us moving furniture I don't think I will use uhaul again

Debbie J. 
Évaluation :
5

Good service. Very much pleased.

Sasya D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrea H. 
Évaluation :
4

Phone number given in text for this location is incorrect.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dee E. 
Évaluation :
5

Your online service sucks! Had me going to the wrong location and it wasn't even explained what when wrong. Thanks to another UHaul Guy/Toney got me on the right track!

carolyn A. 
Évaluation :
1

OVERCHARGED MY MILEAGE By over 100 miles!!! Waiting on a response to this issue!!!!

GARY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kalpesh K. 
Évaluation :
3

At first there was no manager on duty..., the young man there was a new employee. The manager was called and asked to come to the store to assist and finally showed up so that a receipt / print out on the truck transaction could be made available. People were waiting to take the truck back out, but we would not allow them to take it until transaction was finished.

Mary B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Vivian M. 
Évaluation :
1

It's a gas station. A chevron. There was no space to park the 26 foot truck. The guy wanted me to take it to another location. He was very rude. Won't return there.

Matthew J. 
Évaluation :
1

The proprietor was rude. My scheduled time for pick up was 8:30. I arrived about 8:45 and was told my time to pick was 9:30. I explained that I was scheduled for 8:30 and I was never notified of a time change. He said that he didn't have the keys to the truck so my time was moved to 9:30. He sent me a text right then with time change. I asked why he didn't let me know sooner. He rolled his eyes and said he didn't know before then. This location is just a gas station and not a true uhaul location. I will never use this location again.

Lovey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie R. 
Évaluation :
1

Clean the Trucks

Jeffery N. 
Évaluation :
3

Hard to find. It's just a gas station

Wendy M. 
Évaluation :
3

I requested when I picked up the vehicle that the rental be for 8 hours instead of 4. I was told by Patel that he updated it on my reservation/rental contract. When I received my receipt via email 3 hours later, I discover that I had been charged DOUBLE the rate I was supposed to pay. I returned the truck with the same amount of fuel as when I picked it up, it was clean, no damages, and only driven 6 miles. I will not rent a U-Haul from this location again.

Jennifer L. 
Évaluation :
1

The owners attitude was extremely rude and he was not really approachable. I informed him that I was misquoted on the price of the truck and he literally said “I don't care that's not my problem”. Extremely rude.

CharMayne J. 
Évaluation :
1

It is a convenience store location so he was trying to help me in between customers. He could not tell me what my final total was going to be. Just said I would get a receipt in my email. I am praying there are not any surprises. He made me carry in my pads, all 36 of them, into his convenience store. I had fallen while I was moving and sprained my ankle pretty badly so I could hardly walk. I was not happy at all.

Terri C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETETE A. 
Évaluation :
2

Again, no record of the rental, no record of the drop-off, no nothing. The clerk at the convenience store spoke very little English. It took almost 10 minutes when it should have taken one or two minutes. I've submitted a detail account of the rental to your Communications/PR staff. You can read the rest there.

Richard D. 
Évaluation :
5

Drop off was an issue. The first suggested drop off was a distance from my move location. The second suggested drop off's supplied directions, were incorrect. When I called for further instructions, the third drop off location was good. The service person (Tyrone) was excellent.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allissa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan G. 
Évaluation :
1

Made a reservation with the Madison Collision Center location in Madison AL for a 10 foot truck. A week after I went to pick up the truck they informed me the truck has been rented out to fedex for a month now. They sent me to a location much further away, meaning I'd have to pay a lot more in mileage, and UHaul refused to compensate me mileage even though two reps told me I can be compensated for it. A easy move turned into a hassle and problems with UHaul.

pablo N. 
Évaluation :
4

Very easy and smooth pick up experience.

Tomi C. 
Évaluation :
1

Get someone that speaks English! They spoke no English and we didn't get one piece of paperwork.

Jon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR W. 
Évaluation :
4

Really nothing more than dropping off the truck at a convenience store and handing the keys to the cashier.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan T. 
Évaluation :
1

This location will try to rip you off & make you get a service that's optional. I had to go through uhaul customer service to get a refund on something I didn't need to have!!! Would Not recommend this location!!!

carmen G. 
Non reviews have been submitted for this location.

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