Évaluations des clients Jay's Automotive LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Jay's Automotive LLC

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Tammy S. le

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Ensure the help marks things correctly when calling the 800 numbers

Timothy F. le

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Le client n'a pas laissé de commentaire.

Robert W. le

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I always have a nice experience using Uhaul services. ThankYou, Robert A Walker Ceo-Founder @ American Veterans Distribution Company Freedom Inc. .

Bayardo A. le

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I called customer service since I needed a truck and they guided me to the nearest U-Haul who had a truck that I could use and drop off in Silver spring md, when I first moved a week ago to wv to my brothers home due to new apt issues it was a total mess I was not advice to have return the truck in a timely manner thinking that I could drop off anywhere it took U-Haul about 7 days to let me know that was not the Terms of my contract several people I talked to on the phone from U-Haul stated that it was ok to drop off in wv not true bad experience, all I kept hearing from employees from the Takoma service center was did you not read your contract , they were not empathetic or cared for my troubles with the move

Christopher G. le

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No cellular service at this location. Could not do mobile return on either of my smart phones ( different carriers). Additionally, the location (recommended by UHaul as the preferred drop location) is rather small and located several blocks off a main route creating narrow roads which are difficult for navigation of a 26' rental truck.

NELSON C. le

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Le client n'a pas laissé de commentaire.

Aziemanna L. le

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Le client n'a pas laissé de commentaire.

Denette C. le

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I was very pleased with both pick up and And return

jay N. le

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Le client n'a pas laissé de commentaire.

Eric K. le

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The place should be staffed.

Sandra R. le

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24/7 pick-ups should not be allowed at this location. The network connection is so poor that I tried to complete the process but my reservation expired before I could finish and i had to call for assistance which was also a lengthy process. When were finally finished I requested to speak with a manager and was on hold for another 10 minutes or so. This reservation was unsatisfactory from the get-go since the pickup location was 45 minutes from where it was requested and was off the highway 15-20 minutes of country roads. The only positive part of this experience was dropping the truck off and being told there were no additional charges. I don’t plan to use U-Haul again.

Kris M. le

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I was charged for a fuel surcharge even though I put gas back in the truck when it was returned as well as an extra days charge even though I was told by the owners as long as it was back by 8 I didnt have to worry about additional charges. Now I have an extra $70 charge I was not expecting. I called to speak with them about it and noone gas returned my call.

John P. le

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Le client n'a pas laissé de commentaire.

Steven P. le

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Jay’s is great.

Mohammad R. le

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I contacted customer service to ask if this location accept after hours drop off, she repeatedly emphasized that they don’t accept after after 5pm told me that I have to bring the truck during business hours which I was not expected, because I have to be at work At 7am until 7 pm , then I had to call off from work to bring the truck at 8 am at the location and I asked lady at location if they accept after hours drop off, she said yes they do accept, and said that the lady in customer service office didn’t know about, it was absolutely inconvenience for me an costed me a-lot ,

Kathleen L. le

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First time using the 24/7 option and it was terrible. Couldn't get reception on phone had to call 3X for assistance. Had to send pictures 3X, reference person was called 3X. Couldn't get lock off..UGH.. Took me 2 hours to get in the truck.. I was less than happy.. However, now that I know what I am doing, I'd do it again.. Knowledge is key..

Robin F. le

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Le client n'a pas laissé de commentaire.

Ausin R. le

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Le client n'a pas laissé de commentaire.

Lowell M. le

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Le client n'a pas laissé de commentaire.

James G. le

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am blamed for damage that was on the truck when picked. Do not use the mobile phone to pickup or drop off. The link they gave me for damage was not good and did not work so could not do report. Truck was dirty and something spilled everywhere when picked up. I hot charged 85.00 to clean a already dirty truck and no one called me they just charged my card.

William B. le

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Le client n'a pas laissé de commentaire.

dale S. le

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Everything was excellent.

Jim H. le

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Friendly and helpful folks

Bryan S. le

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Pleasant counter experience, and I really appreciate the assistance with troubleshooting the electrical issue that was due to a blown fuse in my vehicle. Thanks!

Kenneth H. le

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Le client n'a pas laissé de commentaire.

PHIL A. le

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Le client n'a pas laissé de commentaire.

frank P. le

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Dropped off my truck after hours. They took care of it and sent me a prompt receipt. Very nicely done!

German P. le

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Very friendly personnel nothing at all

Robert H. le

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Le client n'a pas laissé de commentaire.

Glenn P. le

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Le client n'a pas laissé de commentaire.

German P. le

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None at all everything is perfect