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Luis V
Customer Reviews for JB Integrity Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nice caring people who were accommodating and professional.
dennis DThe process was quick and easy. Staff was friendly.
Christopher GI was charged for an extra utility dolly I didn't requested, received or used. Still waiting for a refund.
German LRichard was very helpful and he recommended the right equipment.
Jose JGreat staff and very courageous. I accidently left a box in the cargo area upon drop off; however, upon calling Monday morning, I retrieved it with no issues
Fernando CReservations weren’t updated at location, U-haul rental wasn’t ready at the enter exit area
Juan OWe had to move all contents of our apartment to a new apartment and renting a truck from JB Integrity Automotive was a walk in the park. Not only were they patient with us but we even received a call checking in on everything. I would highly recommend renting from this place. The service is spectacular!
Ulises BWe reserved the truck online due to the fact that we were pressed with time. We were out within 15-20 min.
Luis GFriendly and professional
Thomas DLe meilleur
Dave KFriendly quick and convenient
Sean NAnticipation that a pickup and dropoff are scheduled might ease the entertainment value of having to watch them move 3 or 4 vehicles for access.
Mark RExperience was horrible, reservation was not followed from what was said at the beginning of the rental process when I made the call to reserve. Then the resolution process of attempting to fix the issue by uhaul. 3 tires needed to he replaced due to cracking and excessive wear out of 4, and then an extra fee was going to be charged because drop off location was not noted correctly in the contract even though it was mentioned to 3 different uhaul reps, one by phone when I initially made the reservation and two in person at two different locations. I will not be renting from uhaul again even though I was a returning customer for trailer rentals and will just be buying my own trailer. Horrible experience, by far, the absolute worse. Not to mention that when I called for help, the rep in the El Paso sector a male claiming to manager mentioned that he would be charging me and sending it to collections if I didn't pay for the incorrect drop off location. El Paso needs some serious attention and training. Hopefully the calls were recorded and people reprimanded.
Ricardo RChange in pickup location as per Uhaul. Had to travel 20 miles to pick up truck in spite of reserving 6 was in advance. Truck had only 1/4 tank of gas which made experience more agitating. Truck had visible superficial damages which were already documented, however, had to call CS to upload more picks on the interior damages. I believe Uhaul had a policy of picking up vehicle with full tank and return with full tank.
Hisa RWas in and out with no problems and was taken care with no problems
KENDRICK REl único inconveniente que observamos fue: de la estación de u haul a mi casa son 1,8 millas, de ida y regreso, sumando son 3,8 millas, y el odonetro me sumó 6 millas, porque? , pero todo lo demás muy satisfactorio con el servicio
Marlon LThe U-haul rentals are a secondary business for this location. Therefore the U-Haul clients are not immediately served but it was pretty good service.
James KThe only reason I would not recommend the location is because this location at 6335 N Mesa St, El Paso, TX 79912 has by far the worst customer service I have ever received. The people at the location we picked up the truck from, even though they were not a 24 hour location made every effort tip help us so ny complaint is not about them, rather the Coronado location. When I contacted the Coronado location they gave me a rate, we provided a credit card. I called again a few days later to confirm drop off location and was given a different rate, a higher rate. The Coronado location would not help me, not the employee or the supervisor I had to request management above the supervisor. After speaking with Ms. Candia, and after she reviewed the recording she honored my original rate but I was advised that I would need to pick up a dolly instead of a transport elsewhere but i could pick up the truck at the Coronado location and that someone would contact me about where to get the dolly. Nobody called me back, we went to the Coronado location for pickup because they do not answer their phones throughout the day. I spoke with an employee and again he was rude and sarcastic and get this they said I couldn't pick up the truck there, I had to pick it up elsewhere. They made no effort to help me. We were sent to the Coronado country club location, they closed at 6, we got there 15 after. But fortunately for us they made every effort to help us, not Uhaul but the employees who worked at that location. I will never recommend Uhaul to anyone, especially the Coronado location in El Paso, Tx. I will be writing to the Better Business Bureau and the Attorney General. Their company is a big joke!
Erika Rall was well
Victor MI thought the rental charge for the trailer was too high.
Kimberley EI have rented from uhaul several times and I have to say this was the most friendly one I have been to. Truck was perfect.. I will recommend it and when I need to I will use them.
LORRAINE CGood customer service....helpful and friendly. Smooth transaction... I will use this location in the future.
Christopher GGreat Service
GONZALO BRichard was very helpful by allowing me to leave my car there while I would do my moving, even offered to move it across the street in case I was running late , thank you .
mario vFriendly knowledgeable staff. Gas station across the street.
Helmut KExcellent
Richard SReally good customer service!!!
Diego GThese guys are the best! The walked me through the usage of the trailer, plus hooked it up for me.
Keith HEverything was perfectly handle by Richard. Great service
Jesus CI rented cover blankets and 50 % were not usable for my white / clean sofas,they were full of dog hair.
LUIS AThey had no room for it and the gentleman up front was kind to me even after I was upset for the ants. He called and still took it and understood I was tired from a long drive. He cleaned up someone else's mess.
Art BAs far as I am concerned, there is nothing to improve on. Richard was most helpful and professional. I would definitely recommend this location to anyone and would use their services again!
Diana BUpon taking the two wheel dolly home to load our vehicle, we noticed there was only one usable safety chain. The second chain was attached to the trailer with a padlock, which we did not have the key for. It also had a broken, hook, so it would not have worked. We used the dolly, but with only one safety chain. I would advise to get that dolly fixed.
Melissa PVery nice and attentive.
Nidal FThe vehicle should leave the location with a full tank of gas and expect the customer to return it with a full tank of gas.
F. XThe parking lot is very full, so a person can't leave a car there for a few hours or a day. Very small office. They also repair cars there in a very cramped space.
Cabell CWhen we returned the auto transport, the gentleman was very rude by saying we close at 3pm and Uhaul doesn't want us taking the autos off the auto transport. We've never had these problems before with Uhaul. In Houston, they were very friendly and helpful and put my car on the auto transport. In El Paso, the gentleman was rude and had horrrible customer service skills.
Estefana CIn and out quickly. Good advice.
CARLOS LTruck was dirty. equipment wasn't there.
David WGREAT TEAM, VERY HELPFUL AND RESPECTFUL!
Richard MThe representative told us we could drop off the Uhaul at any location Sunday because their location is closed and the entrance is blocked off. We ended up going to another location on 6335 Mesa, El Paso and the representative (Oscar) told us the uhaul trailer we rented needed to be turned into the original location BUT Oscar was so great to us! He made some adjustments and was able to check in the uhaul trailer to his location! I am so grateful for Oscar!!! Next time we will be renting at the Uhaul location on 6335 Mesa El Paso, TX
diane tCustomer service is amazing. They were fast and very helpful.
CANDYCE EThe Uhaul service rep, Richard, was very accommodating and helpful. This location was very close to my neighborhood with convenient service.
Bryan HAmended drop off point didn't exist.
Thomas M