The advertised equipment was not fully provided. I also booked for the 401 location and it diverted to the 39 location. I was supposed to be provided with an appliance dolly and was not informed until I arrived for pickup that one was not available. I needed to move a safe and the regular dolly while we were able to get the safe in fell on me 2x trying to get it in. I'm not happy with the service from uhaul in this event and it was frankly the most stressful part of the entire move.Brandon L.
Customer Reviews for Jeffreys
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Louisburg, NC 27549
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 5h pm
- Dim : 10h am à 2h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We received it with gas filled from what they said at 7/8 tank. We only drove about 80 miles. We put about $25 in before returning. They then charged us another $33 for gas. So $58 for gas to go 80 miles.ROBERT S.
Le client n'a pas laissé de commentaire.Linda R.
Jeffrey's charged me to much . There computer was down when I returned. When it came up he over charged my account. Maybe customer service is getting it rightLarry P.
The woman who runs this small town store just simply does it right. Like it use to be back when people were kind and treated others with a smile. I've rented here twice now. I'll go back again next month. Great store and the truck was clean and kept up. Thanks you again. Repeat customer.Jason H.
The woman at the front desk is classy in all respects. She's a woman who's seen many decades of people and wears her age so perfectly. She was amazing. Rare these days. Just wanted to say you have a unique employee and I enjoyed being around her. Ty.Jason H.
Clean facilitiesKenneth U.
Two young ladies were at this drop off location. Neither would help me get the trailer off, and told me they didn't care where I put the trailer either. Neither even looked at the trailer when I dropped it off.Sandy P.
It's not broken so don't fix it! Everything was great and in place! I was also very pleased that the system was up & working very well! Streamlined the process due to online check in!Jerry S.
Only thing I can think of is reassure customer of any warning âš ï¸ lights that may or may not be significant if they are currently known to be â€œonâ€ BEFORE customer leaves the facility. Otherwise, staff was extremely accommodating & friendly.Clevie E.
Le client n'a pas laissé de commentaire.Cunlai L.
Le client n'a pas laissé de commentaire.Darin R.
They did not have their Furniture pads as I had requested so I had to drive to a different location to get those. In the back of the truck was a utility Dolly which I did not request. So the improvements I would suggest is that when you expect to pick up supplies and location they are in stock and the customer doesn't have to drive to another location to get them.Eric M.
Le client n'a pas laissé de commentaire.Dan M.
Le client n'a pas laissé de commentaire.Kildare E.
Le client n'a pas laissé de commentaire.Angel P.
Le client n'a pas laissé de commentaire.derrick C.
Good people to work with.Glenn H.
No problem at allGlenn H.
Excellent customer serviceHOSSAM N.
Le client n'a pas laissé de commentaire.Ronald D.
Le client n'a pas laissé de commentaire.HATTIE A.
The lady was nice that started my contract but she was working in the gas station too and seemed overwhelmed. I suggest that 2 people work instead of 1 person.Josett P.
Le client n'a pas laissé de commentaire.Randy M.
Le client n'a pas laissé de commentaire.MIKE M.
I come here often to rent a uhaul and they are always so sweet and helpful.Casey S.
Le client n'a pas laissé de commentaire.Edward M.
Making sure customers know what hour of the day equipment is due back. Did not know, was almost lateDan H.
Le client n'a pas laissé de commentaire.Terrance M.
Le client n'a pas laissé de commentaire.Orlandus T.
the lady that checked me out was very snappy not friendly at alljames M.
Le client n'a pas laissé de commentaire.Diane M.
Le client n'a pas laissé de commentaire.Kayla F.
The staff were so friendly and courteous. This was the smoothest rental from Uhaul I have ever experienced. We were in a time crunch and were in and out in a flash.Rita N.
Le client n'a pas laissé de commentaire.Ronald B.
Le client n'a pas laissé de commentaire.Casey S.
Le client n'a pas laissé de commentaire.Norma S.
Absolutely nothing! The staff was so friendly and helpful! They helped to hook the trailer up to our truck which in all the times we have rented from uhaul before has never been done! We were so impressed!Jeffrey N.
Le client n'a pas laissé de commentaire.Wayne C.
Uhaul website would not let me complete checkin. Workers at Jeffreys had difficulty as wellJeanne B.
Nothing everything was good customer service and I will be back again.lakisha C.
Absolutely nothing!Andre H.
Biggest issue is there were like 5 or 6 locations closer to my home and new address and none were shown as options on the website. May need to update location options.CHRISTOPHER V.
Dottie was very professional and knowledgeable. She streamlined the entire process and made it stress free. I will definitely use this location again and will recommend to others. Very convenient location; just thankful Uhaul is at Jeffreys.June W.
Le client n'a pas laissé de commentaire.Steve D.
Jeffrey's has always been great I've rented from them a couple time and they always have been fast and easy to do business withBill S.
Le client n'a pas laissé de commentaire.Randy M.
Le client n'a pas laissé de commentaire.RON S.
Extremely positive experience. The lady was wonderful and kind. Thank you. God Bless!Mona C.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Mary C.
Le client n'a pas laissé de commentaire.Carol H.
They were slow and didnt have the right equipment to finish my reservation so I had to do it over the phoneTavia J.
Le client n'a pas laissé de commentaire.Carthalia L.
My overall experience with Uhaul was horrible!!! I would not recommend a friend nor will I use their services again. The customer service at Jeffrey's was ok... their genuinely nice ppl. After I collected this vehicle it was changed due to Uhaul recommendations. Ok during my journey I got a flat ok I saw it as nothing so I inflated the tyre and continued. Then on my next stop it was low again called roadside assistance and they sent someone to change tyre... On our way now we saw a truck driver signaling us to pull over. When we did the tyre was blown out and sparking fire so we pulled aside. Called roadside assistance again... forgot to mention it takes forever to get someone on the line. But the ladies were very helpful and patient. Then after that ordeal the tyre blew out yet again... the frustration was over the fence... but safety was number 1 priority after the tyre was changed we arrived at the destination safely. Now today 6/5/2019...I return my vehicle at Westchesterfield... as soon as I arrive the hostility was evident.. KEYS!! the lady came out and shouted... gave her realize o forgot to put in gas went put in gas and came back....A guy came out KEYS!! Walked off and checked the vehicle said nothing else... then saw a charge on my card for $6,8???????? Called them and asked what was the charge for my gas was not on the mark... talk about unfairness...I told the lady I literally did that just now she kept on saying I didn't. Tried to explain to her realize the responses were blank... she left while I was talking and hand the phone to a guy... RUDENESS, UNPROFESSIONALISM AND NO MORALS OR MANNERS... horrible...I would not recommend or use this place. Let me see how considerate they are for the inconvenience and ill treatment...Kaznee C.
These guys are AWESOME!!!Michelle K.
Le client n'a pas laissé de commentaire.Gilliam G.
Le client n'a pas laissé de commentaire.Wai L.
Le client n'a pas laissé de commentaire.William K.
My experience went well. Uhaul, you really need a jack on a trailer this heavy. It was difficult to pick it up and put it on my hitch. I did have to drive 18 miles to pick it up.James A.
Express check in took 20 minutes to find my reservation.Bruce S.
All was a good experienceLori W.
Le client n'a pas laissé de commentaire.Shirley C.
Le client n'a pas laissé de commentaire.Wendy F.
Le client n'a pas laissé de commentaire.lisa B.
The car dolly lights did not work . Due to the wires were not connected inside the lights. The straps are very worn and need replaced.jennifer F.
Nothing to improve. All was perfect!!!TIMOTHY M.
Thankful for the service with Jeffrey's and being able to do the job before Hurricane Florence!! Thank you, Karen SalmonsKaren S.
The lady at Jeffrey's that I rented the trailer from was very nice and helpful. A different lady was there for my check in upon return. She was very nice as well. I will use them again, and would highly recommend this location.Michael P.
Le client n'a pas laissé de commentaire.Kelly J.
Le client n'a pas laissé de commentaire.Douglas G.
we ordered blankets and dollies on line and this location did not have them. He did locate them at a different location and did not charge us for them but it was inconvinent. the web site does not send all info to the rental sites ad this is something that needs work. Website should be able to say what each location has available.kimberly R.
Le client n'a pas laissé de commentaire.michael C.
Le client n'a pas laissé de commentaire.Sam H.
Le client n'a pas laissé de commentaire.JACKIE H.
Very nice people.Michael R.
Le client n'a pas laissé de commentaire.john E.
Le client n'a pas laissé de commentaire.Dylan W.
Le client n'a pas laissé de commentaire.Leonard S.
I turned in the equipment, but with no storage unit. I had a box sping and bed. No where to place correctly and where to place arrivals. Please do not charge me for a storage unitOwen F.
When you take a truck back they should let you no how much money you will get back an i still do not see it in my banking account.Patsy N.
very rude, disagreed with my reservation and charged us $120 for the truck extra because it did not belong to them. please review my reservation and correct the issueChuck B.
Le client n'a pas laissé de commentaire.ORLANDO A.
Le client n'a pas laissé de commentaire.Sharon G.
Le client n'a pas laissé de commentaire.Thomas F.
I think all u-hauls should be full with gas at pick up and drop offRoseann G.
Courteous, knowledgeable, and efficient serviceSusen D.
Le client n'a pas laissé de commentaire.Yvette B.
Le client n'a pas laissé de commentaire.Joel E.
Le client n'a pas laissé de commentaire.Heather D.
Le client n'a pas laissé de commentaire.VELECIA H.
Only issue was there was no one there that could check me in and help unhook the the trailer when in dropped the trailer off on Sun., 4/15/18. @ 1:20 pm. Even though they were open. The lady was very nice, made me a copy of my paperwork, and said someone would call me on Mon., 4/16/18 to go over it with me.Waldy F.
Le client n'a pas laissé de commentaire.Robert S.
I asked the nice guy who do I call to complain about the pick up location. He asked what was wrong and immediately understood and said the trailer was very old and difficult to use as all the parts didn't move well. He reimbursed me $50 back and I was grateful. I've used uhaul on every move over the past 5 years. That's 5 times. This was not a great rental for me. And makes me cautious moving forward. However I'm glad this place seems to understand guest relations and service. GREAT JOB HERE!!RONNIE B.
Great experience. These people actually were great to work with. Extremely helpful and a pleasure to work with. PR here was superb. Going to be moving in the next 12 months so I'm sure I will be going back here.Joseph M.
Le client n'a pas laissé de commentaire.Candace J.
Le client n'a pas laissé de commentaire.Jeremiah C.
Le client n'a pas laissé de commentaire.JESSE H.