Customer Reviews for Jens Furniture
(Concessionnaire U-Haul dans le voisinage)

935 évaluations

7990 Reading Rd Ste 500   Cincinnati, OH 45237

(513) 898-2219

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 5h pm
  • Ven : 9h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(513) 898-2219

7990 Reading Rd Ste 500
Cincinnati, OH 45237

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 5h pm
  • Ven : 9h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing... everything was simple and convenient.

DENISE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN R. 
Évaluation :
3

People coming in and out of there with out mask. Saw a fuse on the passenger seat and then later down the road I saw a fuse puller on the floor and later down the road the cover for the fuse box was on the floor. I also noticed that one of the panels was loose on the dash and guessing it was where the fuse box went.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIS C. 
Évaluation :
1

I picked up and returned the vehicle in the same day but they are charging me for 2 days of service. They did not check it in when I returned the vehicle on 4/24 at 4:20 PM. They told me I would be charged a 25 $cleaning fee for not sweeping out the back of the truck. I chose not to sweep it out and pay the 25 $. However, my bill shows a 100 $cleaning fee. I am being charged 137 $for a "Light Decal Scratch". I purchased SafeMove and I assume that SafeMove would cover a "Light Decal Scratch".

Craig R. 
Évaluation :
5

Its a wonderful, friendly place. They got the equipment for me when I needed it. Thanks Again

JENNIFER M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kara H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HUSSAIN A. 
Évaluation :
5

This location was great and was a last minute arrangement. My original reservation was at a different location and I showed up 20 minutes early to pick it up and the owner of that dealer location had rented the truck to someone else with the excuse that he didn't thin I was showing up and he had no other truck. My reservation was transferred to Jen's and it worked out perfectly and on time !

LISA D. 
Évaluation :
5

Very friendly, so helpful thanks Jordan you are great.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY C. 
Évaluation :
5

For customers who rent frequently there should be some incentive (discount, promo, % off) to return.

Kevin R. 
Évaluation :
1

Clean the trucks, show civilians how to use the dollys instead of just sending a video, make sure the trucks have full gas if it's a one way trip.

Heather H. 
Évaluation :
5

The entire in person transaction was fast and friendly. My attempt at trying to use the online feature was kind of frustrating. I attempted to enter all of my information but the app did not work! The young man behind the counter solved my problem and I was out the door and on the road! He was very professional and thorough!!!

Morris R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alonda W. 
Évaluation :
2

The truck was destroyed. The inside was filthy and we had to clean it out before we could even use it. It leaks really bad and our stuff was all wet. The location was not friendly. Bad experience overall.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENITA J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
5

The truck had many scratches on outside and trash in the cabin. But Jens furniture was nice and helpful, they were good.

Michael M. 
Évaluation :
4

Nice folks

Kim W. 
Évaluation :
5

Thank Jens Furniture wonderful experience. I appreciate all the patience and understanding with me. I will be back!

josh M. 
Évaluation :
5

Awesome Job Thanks For helping me out at the last minute.

RYAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ZACHERY C. 
Évaluation :
4

Felt as the online option tried to overcharge me after I made to payments prior to returning the truck.

Samuel A. 
Évaluation :
2

Good service

LACORA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam W. 
Évaluation :
5

Thanks Josh and Jenn

Jeffrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faris A. 
Évaluation :
5

Make inspected vehicles a habit

Ralph A. 
Évaluation :
5

Was a wonderful experience. They were very kind and helpful.

jennifer M. 
Évaluation :
3

Tucks mirrors were covered in mud. Unable to use the remote check in application due to the equipment not being returned in the system. this took extra time that was not anticipated.

AARON P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KAILYN H. 
Évaluation :
2

I had an accident leaving the parking space. I immediately called Uhaul and was told that I would be emailed an incident report. That never happened. I also reported the accident in the app when I returned the vehicle. I was then charged 800 $in damages and accused of a hit and run when I very clearly reported the accident to Uhaul. My understanding is that I paid for insurance, then I was told that it didn't cover this accident. The insurance options were not made clear to me when I booked the reservation. Clearly I have no say in the matter as my card was just charged 800 $. A phone call or a conversation would have been nice rather than a surprise charge and accusation of a hit and run. I was never told by Uhaul that I needed to file a police report or speak to someone at the location.

Roland W. 
Évaluation :
5

Make sure the gas tank is full

Sharon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

The equipment condition issues were not evident until part way through the rental period. The truck windshield leaked excessively into the cab from the lower center dashboard area (it was puddling on top of the dash area and spraying on the driver), and the cargo bay leaked as well - contents on the RH side of the floor was wet.

DWIGHT W. 
Évaluation :
5

I had a hard time getting a truck for a one hour. This guy rented to me in 15 minutes. He really helped me. I will always be greatful my, and will return as a customer.

della S. 
Évaluation :
5

Excellent service à la clientèle

Michael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MathanKumar K. 
Évaluation :
4

My only issue with this location is they're not open on Sundays and Mondays. My original pick up drop off was open those days but it was switched by UHaul and I had a difficult time returning the truck via my phone . So I had to wait till Tuesday to electronically return the truck. Otherwise everything else was great !! Alan Kroin kroinalan8@gmail.com

ALLEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

april E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary L. 
Évaluation :
5

great service, always have trucks available for you.

alice B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica C. 
Évaluation :
3

Jen was great, but the Uhaul Rep that I spoke with at the initial booking of the truck , some how did not put the proper order in and when I return the truck it become a hassle. I did not know that the store was closed on Sunday and the uhaul/online return process did not recognize that I was returning the truck it took me 35 minutes to get a rep on the phone to tell me that order was put in wrong. Jen's Furniture I do recommend but I do think that it would be helpful if they discuss returning equipment on Sundays. The whole verification code drop box is a bit confusing to someone who's never used it. They was also another customer there to pick up a truck Sunday morning who had to use the pin/ drop box and he was very confused we manage to work his problem out but mine was still going on.

Devin E. 
Évaluation :
3

I was given a return location that was not the closest to me. When I set up my reservation I provided the location that was less than 2 miles from my destination. When my pick up location got changed so did my return location. While the return location was very professional and friendly, I had to drive or 10 miles out of my way to return the trailer.

Frank B. 
Évaluation :
2

Oil light on truck was on.

Jon M. 
Évaluation :
5

Best UHAUL experience. Having used UHAUL many times over the last few years this has been the best experience. I reserved the equipment and IT WAS available. Moreover, Jen was professional and polite. The entire process was smooth and without issue.

Armando L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elson S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa C. 
Évaluation :
1

I just needed a 10' truck for 24 hours. I walked in to their office about noon on 10/9. They said if I rented a 10' had to be back by 8 am. I needed truck for 24 hours so they offered the next biggest truck(15') and instead of 19,99 charge they charged me 29.99. Oh here's the kicker they charged me an additional 14 $for the insurance which I didn't authorize. They were deceptive in hiding that charge as nothing was printed at day of purchase. They said they couldn't print anything out just an email which went to my wife's email account as I don't have email. So jens furniture on reading road in Cincinnati ( the uhaul dealer )overcharged me 25 $and like I said it was deceptive to begin with the up charge on insurance that I didn't authorize, why would I having drove it a total of 2 miles. Misleading and deceptive calling better business bureau. Tired of people always wanting to deceive you and hidden charges

Michael F. 
Évaluation :
3

Aucun

BW G. 
Évaluation :
5

second rental this week! I never do reviews, but felt compelled after a wonderful experience. The woman who owns this establishment was extremely kind and helpful. Best customer service experience I've ever had with Uhaul. She deserves a raise!!

jennifer M. 
Évaluation :
5

This particular rental was for the use of cleaning, clearing out my mother's house! Sue passed away on the 4th of October, and we literally just laid her to rest, on 7 Jan 2019, at the Veterans Cemetery. The initial phone call to the Rental agency in Reading, Jens Furniture/ Reading Uhaul center well my God what a super pleasant experience! The kindness shown to me, the professionalism, prior to renting, during, and after the return was tantamount to be as Christ like as the scriptures say... Do unto others as you would have other do unto you! 10 stars.. Thanks so much i really appreciate everything

jennifer M. 
Évaluation :
3

Shorter return process!

Aaron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry M. 
Évaluation :
5

Would use this location again.

Candace W. 
Évaluation :
5

Keep location open to at least 6:00 PM

Emanuel H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rakem C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurence B. 
Évaluation :
5

check in and out was quick and efficient. would recommend this location

Oliver J. 
Évaluation :
5

would use this location again.

tony D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marquize J. 
Évaluation :
5

Very friendly answered all my questions definitely would use them again thanks again guys you were great

jennifer M. 
Évaluation :
5

would def use this location again ! always have trucks available

John T. 
Évaluation :
5

very helpful and friendly!

RICARDO M. 
Évaluation :
4

Easy pick up and return for a weekend rental.

sandra H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Horace M. 
Évaluation :
2

Clerk did not wear a mask. Didn't see him sanitize any of the trucks on return, either. If you rent during Covid, be prepared to sanitize everything yourself. Online check-in froze up and didn't work, so we had to go inside and re-do the entire reservation. defeating the purpose of "contactless" rental. Do better, Uhaul.

ERICKA M. 
Évaluation :
5

I had a wonderful experience. They were fast and efficient. Would recommend to family and friends. Very nice Family

jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalind E. 
Évaluation :
5

Stay the way you are. Everything went smoothly. Thank You again.

Arturo R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eileen S. 
Évaluation :
4

Please do not tell customers - me- that I can return the U-Haul truck on one way trips to ANY U-Haul. It cost me an additional hour and 20 miles which otherwise would have been a 20 minute drive and I would have been there when they were open instead of getting there at 7:04 pm. When we went to the ACE Hardware on County LIne and Sunbury Rd we were told it would cost us double to drop off there and they get told that all the time that someone tells them they can return anywhere, and it is not true.

Jennifer M. 
Évaluation :
1

The woman who helped me was very nice, Having said that, we are in the midst of a pendemic. She had her mask below her nose, which is not helpful at all. Not one other person in the store was wearing a mask. At least 3 other employees and one customer. I felt very unsafe. She checked me out and pointed me in the direction to my truck. No help getting supplies into back of truck or help going over information about the truck.

Sherri T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

waymond M. 
Évaluation :
1

The employees at check in counter were not friendly or accommodating. They called me and told me that they needed the truck back for other customer before I was finished with it. And upon returning they tried to charge me over 200 $for one day rental and 9 miles driven. After a couple minutes of back and forth between employees they found the employee to check in the truck last didn't put the correct mileage. I'm glad I took pictures of the mileage and condition of the truck before I left the lot upon picking up. I will NOT be going back to this location for U-Haul rentals. The online reservation process and everything from “U-Haul” was great. I would like to know more about the no contact check in/ checkout. But JENS furniture store was poor.

Matthew L. 
Évaluation :
5

great place, friendly. would use this location again!

Teresa L. 
Évaluation :
5

always have equipment

Jalen I. 
Évaluation :
5

friendly, great service

Duane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda G. 
Évaluation :
1

I moved to a house 5 miles down the road and they charged me as if I drove for 90 miles. Infuriating, disrespectful.

Ian M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathleen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rhonda S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth S. 
Évaluation :
5

I don't know but you did a good job with me and I say Keep up the good work

Darryl F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne H. 
Évaluation :
3

The truck today you was all in it felt like it would break down at any moment. Inside look like it had never been clean.

Teri A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rhondelet D. 
Non reviews have been submitted for this location.

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