Le client n'a pas laissé de commentaire.LASANDYA S.
Customer Reviews for Jens Furniture
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cincinnati, OH 45237
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 9h am à 5h pm
- Ven : 9h am à 6h pm
- Sam : 9h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JACQUELINE M.
Le client n'a pas laissé de commentaire.Jacob S.
Maybe improve your signage to be more visible.ROBERT G.
We first had a reservation for a truck at bramble towning for 9am went to pick up truck no one there called was told everyone was on a truck someone would be there in 15 min .. the never showed up . Poor service all around.. we then came Jens furniture to see if they had a truck they said yes to my info and had the truck ready for me when I got there all in less then 20 minutes great service all around from Jens furnitureCHERYL S.
Le client n'a pas laissé de commentaire.Christopher R.
Le client n'a pas laissé de commentaire.Chrystal B.
Le client n'a pas laissé de commentaire.kimberly D.
Great experience, was very helpful and nice. Will rent again ThanksJENNIFER M.
Le client n'a pas laissé de commentaire.carleen W.
Make sure that they don't over charge your credit card. And are available to promptly return your money if they do. Put in the right information correctly. eg. Day rented and proper date returned.GEORGE M.
It worked out perfectly, nothing needed to improveWAYNE W.
Everything goodTEJENDRAKUMAR P.
Le client n'a pas laissé de commentaire.David B.
Very friendly, was a great experience will definitely use this location again. ThanksJENNIFER M.
The truck was on empty when we picked it up. If it had been full we could have just replaced the gas we used. Instead we put in $50 because we didn't know how much we would need. They said to return it with a quarter tank and they would give us a $20 credit but they definitely came out ahead by giving it to us on empty.DARLENE P.
Improve the misleading verb site I'm glad the store was knowledgeable because the website sucksJILLIAN H.
Uhaul changed the equipment and terms of the rental without asking meRICHARD C.
Le client n'a pas laissé de commentaire.SHARAR D.
Make it abundantly clear that the customer will be responsible for gas mileage, and refueling. This is especially unlcear if customer pays for mileage, and then receives a truck that is mostly empty of fuel. It is inane to be charged for an enpty truck when it was received as so.Matthew H.
Le client n'a pas laissé de commentaire.LEWIS B.
Le client n'a pas laissé de commentaire.EDWARD S.
Worker was not very interactive and showed no interest in the customer. I will go to a different location next time.Stacey G.
Lower the pricePAPA D.
I love going to Jenn's they are Considerate and friendly. Always willing to work with you so you get what you need and yes I stand by my comments.ðŸ˜ŒðŸ˜ŒðŸ˜ŒTAMMY W.
Le client n'a pas laissé de commentaire.WILLIAM W.
Le client n'a pas laissé de commentaire.STAVELY K.
Le client n'a pas laissé de commentaire.ellen ann K.
Nothing! Keep doing what your Doing I was very Pleasedâ€¦DEBORAH G.
Le client n'a pas laissé de commentaire.MICHAEL F.
The entire experience was terrible. I reserved my U-Haul for six hours but had to make reservation changes which made me have to change the size of the truck I got. They was no Inspection done prior to leaving the pick up location and when we were about to start our trip across town we found there was a nail in the back passenger rear tire that was causing a slow leak. Which had already been there for quite a while based on the size and quality of the rim. when I called Jen's furniture to see if we could bring the truck to fill the tire at least, she explained that all I could do was call the 1-800 U-Haul number for assistance, there was no concern nor was there any type of empathy given being that I had already had issues with my reservation prior to getting the truck. I had to use a personal pump air and fill the tire myself, which added time to the move and caused the people helping to spend more time assisting us. The tire was at 26 psi when the pump was put on and we got it to about 47 psi WHICH is still under that correct amount of pressure. I have pictures and video of the tire before and after as well. This entire experience was unprofessional and handled completely wrong. If we had not checked the tire before pulling off who knows what would have happened. I don't see myself ever getting a U-Haul from this company again. Jen's furniture displayed pure negligence of their inventory.TONI S.
Le client n'a pas laissé de commentaire.LINDA C.
Parking lot was creepy as hell, truck didn't include the additional moving supplies I paid for, app failed over and over upon checking truck in. No support option, a call line with hour-long wait times doesn't count. Moving service endorsed by uhaul is a joke. Moving is stressful and uhaul made it so much worse.David S.
this location makes rental process easy. thank youSERETTA B.
Le client n'a pas laissé de commentaire.MARCEL W.
great service, always have trucks available.MARCEL W.
Le client n'a pas laissé de commentaire.Anthony P.
I do not appreciate that I have left the location store after delivery not knowing what I owe!! Not appropriate business practice!!!ðŸ˜¥ðŸ™„DIANNE W.
The truck was literally about to fall apartAlex S.
Le client n'a pas laissé de commentaire.MARK M.
Le client n'a pas laissé de commentaire.CHAD S.
I will never rent from this location again. A customer should never be hung up on. Your standards of professionalism are terrible. Stay away from this uhaul location.ROWENA G.
Le client n'a pas laissé de commentaire.FREDERICK H.
Le client n'a pas laissé de commentaire.Collin B.
This location is about as basic as it gets but the truck I ordered was available and ready when I came in. Not a great neighborhood but easily accessible. The lack of cell reception in the area made on-line check-in impossible, and the dashboard photo requirement after locking the truck and depositing the keys was a bummer. A more practical approach would be to place a notice to the customer taped to the steering wheel. I was seriously worried that I would be overcharged for the vehicle.ROLF L.
Le client n'a pas laissé de commentaire.Delaney W.
Le client n'a pas laissé de commentaire.BILLY T.
Was over charged,when I brought it to the attention of uhaul I then was told company would have to correct it.DEBORAH M.
The right rear tire sensor kept showing up. We checked the tire and it was fine. So maybe checking to see if the tire senor need replaced.HANNAH L.
Le client n'a pas laissé de commentaire.Spencer M.
Le client n'a pas laissé de commentaire.Eugene W.
Better Customer Service, Ghetto as hell, kids hanging out staring at you and hard too. They make you clean out the truck or charge you a fee. They charge you for everything they charged me for an extra day because I didn't have a reservation and last but not least she extra charged me for gas after the tank was back where it was supposed to be.IRIS W.
Le client n'a pas laissé de commentaire.GABRIEL G.
The Jens Furniture location was great. They had the equipment I needed and very friendly and took great care of me. The service was also very fast. However, I had another reservation for earlier that morning at a different location. When I shows up they did not have the equipment I needed, and nothing close. I had the reservation for over a week and it was even confirmed via a phone call.GREGORY M.
Great experience, I am a return customer to this site for that reason.THEODORE H.
Le client n'a pas laissé de commentaire.Tyler B.
Le client n'a pas laissé de commentaire.ADRIAN B.
Our truck was supposed to have a loading ramp and the check engine light was on the entire time. I also paid for a furniture dolly and the staff said nothing - I almost walked right out without it. I underestimated how much fuel we used and The fuel charge was outrageous! That's a scamâ€¦ just charge me, not an additional fee. Did the truck help us move, yes - could customer service have been better without fees - yes.KaMariea G.
Very good costumer service. Always a pleasure doing business at this location.MARY B.
I didn't get my trolley and the van smelled awful, like wet dog.Anna S.
Le client n'a pas laissé de commentaire.LENORA W.
Le client n'a pas laissé de commentaire.ROBERT L.
Le client n'a pas laissé de commentaire.SHINIESCE W.
Le client n'a pas laissé de commentaire.JOHN F.
Le client n'a pas laissé de commentaire.GEORGE S.
Nothing very pleasantMatt J.
Le client n'a pas laissé de commentaire.ANDREW B.
Le client n'a pas laissé de commentaire.Victoria A.
Le client n'a pas laissé de commentaire.AARON F.
Not over charge the customer. Actually ask the mileage they are going not just apply an estimated mileage upon them and charge them. Don't double charge them because you are not open if you have a drop box for the key.Angela H.
The best place in Cincinnati to rent uHaul. Great selection and very efficient check in and check out process!brian A.
Le client n'a pas laissé de commentaire.Cory C.
Le client n'a pas laissé de commentaire.JAMES B.
The truck needs maintenance Suspension, brakes and even engine was v. loud, all of them weren't in a good conditionMoaz M.
Gas tank was left with 1/4 tank of gas. Little frustrating. Told to return with 1/4 but would have been easier to just refill tank so only paying for what we used. Returned with little more than 1/4 tank,David J.
Le client n'a pas laissé de commentaire.TYRONE F.
Le client n'a pas laissé de commentaire.STEPHEN R.
Le client n'a pas laissé de commentaire.ELIZABETH P.
Le client n'a pas laissé de commentaire.LOIS T.
Le client n'a pas laissé de commentaire.GORDON A.
Lady at the desk very polite and nice. Credit card system was down . Your support for her to complete transaction very poor. I end up with 2 charges on my credit card will see in couple days if this is getting corrected. A Mobil app for credit card transactions probably will helpradu M.
Do a little dance.LOREN H.
Le client n'a pas laissé de commentaire.RANCY F.
Le client n'a pas laissé de commentaire.TYRONE F.
Positive experience. Convenient location. Variety of U Haul vehicles to choose from.DIANA B.
The truck I had keep over heating soo I couldn't move my thing right away I had to stop which was a big inconvenience nobody offered any of my money back for the big screw up they cause and when I brought it up he said they wouldn't know what's going on with the trucks but I thought they were supposed to do a safety inspection on the trucks before they let us customers do that's definitely a problem for me and someone definitely needs to compensate me because a paid 114 for a dam truck I couldn't useShawnta F.
Le client n'a pas laissé de commentaire.BRITTNEY J.
Le client n'a pas laissé de commentaire.victor R.
Le client n'a pas laissé de commentaire.Michael O.
Very friendly, Family owned business lovely brand new furniture and mattresses. Will be coming back very soon. Thanks for the wonderful customer service.JENNIFER M.
Le client n'a pas laissé de commentaire.MARCUS H.
Le client n'a pas laissé de commentaire.ANTUAN C.
Le client n'a pas laissé de commentaire.DANIA E.
Thank you for all your help!JOHN M.
Le client n'a pas laissé de commentaire.PAULA R.
It was nice to receive a text message letting me know that they were there to answer any questions I had.Roger M.
Le client n'a pas laissé de commentaire.JOHNNY C.
Le client n'a pas laissé de commentaire.ANDREW L.
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