Customer Reviews for Jim Campen Trailer Sales
(U-Haul Neighborhood Dealer)

1 340 évaluations

14 Airport Rd   Arden, NC 28704

(828) 684-3388

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 2 h p.m.
  • Sun: Closed
Heures d'ouverture spéciales
  • 7/4/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(828) 684-3388

14 Airport Rd
Arden, NC 28704

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 2 h p.m.
  • Sun: Closed
Heures d'ouverture spéciales
  • 7/4/2024: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise J 
Évaluation :
2

No one was there on a Saturday. Wasn't clear where to park the truck. The U-Haul app was also unclear about how to return the truck, photos would not upload. Not fun in the heat. .

LAURIE B 
Évaluation :
5

The young man who helped us was very polite and helpful.

Jon B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IMade A 
Évaluation :
3

The person was late for us to pick up the truck and the wrong dolly was provided.

Nicole S 
Évaluation :
5

Dave is always very helpful

MARY S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clint W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles t 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron R 
Évaluation :
3

The steering was bad on the truck. And it had mechanical issues towards the end of the rental.

Steven S 
Évaluation :
1

Unclear where parking of returned vehicles was allowed.

Christopher D 
Évaluation :
5

I was very pleased with Campen Trailer and have used them for many years now. David always does a great job in getting you what you need when it comes to rentals. I am very appreciative of all they do and would recommend that they be used should you have a rental or trailer sale need. Thank you MaryEllen Shephard

MARY S 
Évaluation :
3

Clean the van. Utilize mobile checkin service. Was charged for option I had declined online

Anthony M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb J 
Évaluation :
5

Easy in and out, they were ready when I arrived. Always pleasant.

Jeff B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leanna F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathalie l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHONDA R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve F 
Évaluation :
1

This place is awful. You should pull your agreement with them. I will NEVER go back there and NEVER allow anyone I know to use them to rent from them. The staff is rude and not willing help with the transaction or questions. JUST DISGUSTING AND FILTHY PLACE. DOGS ALL OVER AND JUMPING ON YOU.

Jenn M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin L 
Évaluation :
5

You guys were wonderful! 10/10 would use this place again!

Sarah F 
Évaluation :
2

Tried to check in from my phone but had to go inside in the pouring rain to let them know my truck was behind 3 other trucks and there were no keys I. The vehicle. When I went in the man said of course the keys are not in the vehicle! Moving is stressful enough without someone being an ass for no reason. I will never use this location again

Debra Z 
Évaluation :
4

The only negative is the surprise charges, transactions. Was given a quote for first month free rent, and then found additional 2 more charges.

Brenda S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B 
Évaluation :
1

Pull your contract with the location

Alyson B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD I 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ytalo R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark E 
Évaluation :
3

Parking area is ambiguous. Route to front door not apparent.

Theodore A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NED H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRED S 
Évaluation :
3

The.box truck I rented was very old with 177 000 miles. I would only recommend it for short trips as it seems to have transmission issues. This truck should be retired actually. But the rental people were nice even though they were very busy. I will rent from this facility again.

Charles D 
Évaluation :
1

The individual who rented the truck was VERY rude. The building is nasty and full of dog hair. The truck had over 175k and was worn out.

Jack L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey H 
Évaluation :
3

Did a mobile drop off didn’t go inside or meet anyone there after hours

William H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandy F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marilyn C 
Évaluation :
1

Man came over to truck to check that tank filled to the quarter mark and drove away without talking to us. I waited for him to return, which he didn't, we then drove over to him and asked if we were finished with him. He gave us a thumbs up signal and we drove off. I received an additional bill for $40 for an additional day. The gentleman in Miami said the rental included Friday. We returned the truck about 330PM on Friday, but were still billed for another day. I picked up the truck Monday afternoon in Miami and drove allday on Wednesday to Asheville. Unloaded Thursday, and the truck sat until Friday. If I had known you were going to charge me for Friday I would have returned it on Thursday. Merci.

EDWARD L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENDA C 
Évaluation :
5

Didn’t speak to him for very long because it was technically closed but he was kind.

Claire K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M 
Évaluation :
5

My experience was excellent. They had the equipment available the day i called and needed it. Personnel amical.

Gary S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W 
Évaluation :
2

The gentleman who fulfilled the reservation seemed annoyed that I was there and the trailer needed a good clean out.

WILLIAM B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREG S 
Évaluation :
5

Dave is always helpful in finding the truck I need. I have used this facility for the past 15 years and they are always helpful

MARY S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NED H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

oliver S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shirley S 
Évaluation :
5

The central reservation center needs to pay closer attention to what the customers are asking for, and pair that up with the available centers in the area. I specified that I needed to pick up at 8am, but the place that I was sent to is a place that doesn't open until 9am. The people who worked there were great, and they did help us out, but it put us behind on everything for the rest of the day.

Richard H 
Évaluation :
1

No room for parking. I had to park 1/4 mile away and walk a major road way twice. Staff was either having a bad day or is just unfriendly and not helpful. I will not use this location again. The van had coffee spilled all in it and wasn't cleaned. The sweeten creek location is the best in town unfortunately they didn't have any vans to rent at the time.

Grant F 
Évaluation :
3

79 cents a mile is steep. It cost me almost $45 for miliage to trave less then 60 miles round trip and store 28 boxes, and then put over 5 gallons of gas in truck when finished.

fred t 
Évaluation :
1

Le client n'a pas laissé de commentaire.

REBECCA B 
Évaluation :
3

Booked for pick up at Asheville location and when we arrived to get the truck they told they changed my location and I should have got a email or text. I checked and I never received anything. Had to drive another 20 minutes away to get the truck. Then had to pay for the extra mileage on the truck due to it being further away. Will definitely look else where then uhaul for my next move coming up. Also truck was beat up and drove hard had trouble shifting out of first gear and had to hold the wheel half a turn to the left to go straight. You would think uhual could would do better.

Ryan B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah C 
Évaluation :
3

Lower your prices for units traveling out of state.

Kevin B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul M 
Évaluation :
3

The A/C stopped working in vehicle.

Larry M 
Évaluation :
2

very confusing drop off location, no signage

Greg S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James B 
Évaluation :
1

The truck itself was in terrible condition. It was filthy inside and out. The dealer and one of his employees got into a shockingly loud, expletive-laden argument during the transaction. Midway through my move, the exhaust system on the truck went out and I was left broken down on the side of the road. Ultimately, the truck had to be towed. Now the closing on my house is going to be delayed because the move was not completed on time. And to make matters worse, I found out this morning that my credit card is being charged significantly more than what the contract originally stated. This is a nightmare scenario and I will NEVER give business to Jim Campen again.

Terry H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy H 
Évaluation :
2

Clean up the inside of the truck front and back were disgusting. The engine light was on when I picked it up. And the guy that I felt with was very rude and complained the entire time I was there both times

jodi m 
Évaluation :
3

Charged me $20 when the gas was right where I got it at. Seems strange especially after I received a dirty uhaul for a 20 hour drive

Sebastien C 
Évaluation :
3

The people in the lot who helped me were great. The man inside at the desk was incredibly rude to me--so much so that the customer waiting in line after me commented on it to me.

Catharine C 
Évaluation :
2

When I arrived, a gentleman working there was in the parking lot. Upon seeing that I pulled up, he cursed out loud and threw one of his tools. When he approached me, I asked if I was in his way and he angrily told me to go inside and check out my equipment.

KEENAN C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Holbart T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P 
Évaluation :
5

Smooth transaction. Very kind employees.

Christy H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L 
Évaluation :
1

See above. No way to run a company

wayne G 
Évaluation :
5

It was cool doing the drop off after hours on her cell phone.

ilene a 
Évaluation :
3

The location is full of equipment. There isn't an obvious pick-up or drop-off area or parking. Employees were pleasant and helpful.

Heather W 
Évaluation :
3

Rental location was incorrect on the order. The associate at the counter was able to contact Uhaul to get me corrected

Andrew O 
Évaluation :
5

Very professional. Vehicle was in nearly showroom condition. Staff was courteous, knowledgeable and efficient. I'll use them for all my future truck and trailer needs.

Michael C 
Évaluation :
5

Great location to rent from - excellent service, in and out with trailer in less than 15 mins. Return was easy with drive around and quick drop, then easy exit. Rented trailer at Jim Campen Trailer Sales 14 Airport Rd., Arden NC

richard s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam B 
Évaluation :
5

Fast, friendly, and professional service. ⭐️⭐️⭐️⭐️⭐️

Crystal M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry S 
Évaluation :
2

The person we picked up from told me that he needed to video me accepting the keys to the truck, and then said he was joking. The truck was dirty and hadn't been cleaned in a while. The steering wheel was sticky and covered in residue.

Sarah D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ho T 
Évaluation :
5

The truck was new and easy to handle

MARTIN R 
Évaluation :
5

The service was OUTSTANDING! VERY NICE , HELPFUL, AND INFORMATIVE..GREAT CUSTOMER SERVICE AND NO LONG WAIT ..WILL ALWAYS USE WHEN NEEDED. THANK YOU FOR EVERYTHING

SHELIA L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S 
Évaluation :
2

The location I requested was not even aware of the reservation even though I had a printed conformation. I was sent to another location and they didn't have anything available. I was then sent to the third location and had to rent something that was way bigger than needed. This location was helpful but the whole experience was real frustrating. Your reservation system does not work! I will never use U-Haul again.

MARK T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie K 
Non les évaluations ont été soumises pour cet établissement.

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