Things couldn't have gone more smoothly. Things were explained thourowly and made things simple.Stanley K.
Customer Reviews for Jim Whites Auto & Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Terre Haute, IN 47804
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h30 pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The entire online reservation process is a horrible nightmare.Marilyn A.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.TIFFANY B.
Le client n'a pas laissé de commentaire.Brian P.
Lot was a little small to and crowded to deliver a truck and trailer.duwayne L.
Jim was awesome. There was a mix-up on my part and Jim came to the rescue. He came and opened his business on a Sunday morning when he was closed. He got us the truck we needed and did not leave us stranded. He was wonderful!!Cathy S.
Could not ask for better service. Truck was spotless inside and out, ran great and was a pleasure to drive and load. Rental procedure was quick and simple. Will definitely use Jim White's again.MICHAEL S.
Le client n'a pas laissé de commentaire.Courtney M.
I picked up the truck on Sunday and my phone had trouble with the log in. I called a friend that had a local carrier and finished the pick up. Would have been much easier to pick up at the Wabash site that was open on Sunday.Duane H.
He must be popular the lot was getting crowded. Am glad I didn't have to park the truck and trailer in their final locations.Robert C.
No improvements needed at this location. All are very friendly and willing to help out with any questions or issues. Would highly recommendBrian G.
Le client n'a pas laissé de commentaire.patrick L.
Le client n'a pas laissé de commentaire.Kristi G.
Jim's the best! He spent an hour diagnosing my truck's wiring problem, and got me on the road....I owe him a dinner.William S.
Awfully cluttered up, with limited places to park. Not open on Sunday, which just adds another degree of difficulty to the return.Anthony R.
Le client n'a pas laissé de commentaire.John T.
I truly felt like an inconvenience. And then when I was charged a cleaning fee, nothing was said until I questioned my receipt. As a customer, any charges should be discussed before proceeding with the charge. Customer service was very helpful in this matter.Wesley W.
The driver's compartment was dirtyPAUL C.
Le client n'a pas laissé de commentaire.DANNY T.
Le client n'a pas laissé de commentaire.Eric F.
I just dropped the truck at this location and did all of the return through the U-Haul App.Christopher D.
Le client n'a pas laissé de commentaire.Olivia G.
Le client n'a pas laissé de commentaire.Michelle D.
The van would not start I had to have it jumped idk what was wrong wit itPATRICIA W.
This was the worst place ever. Went to pick up a car dolly and ALL 3 on the lot did not have fully functioning taillights..all 3 had the right light non-functioning. I was told that someone was suppose to have fixed them all.. strange. So, I waited over 90 minutes and they got One fixed. As I was waiting customers that drove 4 hours to get a truck, could not take the truck, because an airbag light was on. They got a truck from another location. Supposedly this truck only had a license plate light repaired. They need someone that knows what they are doing, with wiring knowledge and to be Fully prepared when the customer arrives for their rental. Put my day Way behind schedule....Terry H.
Very honest! Great customer service!Joseph H.
Le client n'a pas laissé de commentaire.Mark L.
Le client n'a pas laissé de commentaire.JEFFREY B.
Le client n'a pas laissé de commentaire.kevin S.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.Madonna S.
Le client n'a pas laissé de commentaire.Reed G.
Le client n'a pas laissé de commentaire.Paul C.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.Paula B.
Better customer service. I had issues from the beginning to the end of my rental. I will never rent again.khalia S.
Le client n'a pas laissé de commentaire.Shannon R.
Le client n'a pas laissé de commentaire.Juan S.
Both dealers were great to deal with, the online reservation service was not. They did not call me with the pickup location as promisssedDaniel F.
Lot could be a little larger to help move trucks in and out.Michael W.
Friendly people quick servicfeJohnny S.
Everything was great renting the truck. However, the truck A/C did not work and the truck made a loud squealing noise while driving (wheel bearing?). I also wish we knew about the after hours $20 service charge for droping off the key. That seems like a steep charge for bringing the truck back early (wasn't due back until 1000) and the location is closed on Saturday and Sunday so renting on Friday will automatically generate this charge.Michael H.
Le client n'a pas laissé de commentaire.Lana T.
Very professional and helpful.ann M.
Friendly customer service, went over entire contract so there would be no confusion on possible additional costs. Clear instructions on operation of truck, ramps, lighting etc. Drop off was easy. Will use this location again.KIMBERLI-ROSE S.
Le client n'a pas laissé de commentaire.Mary K.
Le client n'a pas laissé de commentaire.Bruce B.
Le client n'a pas laissé de commentaire.lana T.
Le client n'a pas laissé de commentaire.Taylor M.
Le client n'a pas laissé de commentaire.doc L.
The cab was dirty, sticky, and smelled of cigarettes. The steering was alarmingly loose.Theodore M.
Le client n'a pas laissé de commentaire.Amanda H.
Great service.Eric D.
Great service, friendly and helpful staff. 10/10.Robert S.
Le client n'a pas laissé de commentaire.JAMIE H.
Le client n'a pas laissé de commentaire.DOUGLAS M.
My problem is not with the location, it is with the hidden charges. I was unaware my experience with uhaul would be so expensive. They advertise on all the trucks $19.95. I though that plus insurance and fill it up with gas were the only expenses I would be responsible for. I got a bill for $147.00. I had not planned anything close to this in my budget. I will not use Uhaul again.Stefanie L.
Le client n'a pas laissé de commentaire.Danny W.
Le client n'a pas laissé de commentaire.Gina L.
Le client n'a pas laissé de commentaire.Melissa C.
I prefer this location (Jim White's Terre Haute) because it is staffed by friendly and efficient people. Mike was very hard working and followed up to be sure the reservation was, as it was supposed to be.WILLIAM H.
Le client n'a pas laissé de commentaire.Cynthia H.
Le client n'a pas laissé de commentaire.Brian H.
Jim said he would be open until 5:30p. I returned at 5:15 & he was closedMorris R.
Le client n'a pas laissé de commentaire.BRIAN G.
It had an odor to it. The man even said that it stunk and he had the back end opened all morning hoping it would help. It actually gave me a headache because the smell was so strong.RONNA R.
Le client n'a pas laissé de commentaire.Cary W.
First off, I did not receive a code to receive my keys so I was stranded outside for over half an hour. Every time I tried to call the owner it went straight to voicemail. I eventually called U-Haul customer service and the lady who answered the phone was incredibly rude to me and told me I should have known to download the U-Haul app. However, I was never told to do so. The lady told me to calm down and sent me a video of what to do because she no longer wanted to stay on the line with me. In addition I paid for a mattress protective cover which I never received so I will be contesting for a refund on that. This was a miserable experience and I will never use U-Haul again and will never recommend it to any of my friends and family.Jennifer H.
Le client n'a pas laissé de commentaire.Angela B.
Le client n'a pas laissé de commentaire.Vickie L.
Great service and nice peepskevin B.
Very convenient location easy to get to had a great experience no issues whatsoever.Sam S.
Le client n'a pas laissé de commentaire.JEFF M.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.James B.
This was not my first choice for pick up and my U-HAUL was saturated by cigarette smoke. Also, I still had to go to my original pick up location and get my boxes. I waited forever at the location on Wabash Ave in Terre Haute, IN for customer service. Super inconvenient.Erin H.
Very good serviceDENNIS M.
Le client n'a pas laissé de commentaire.CARYLANNDOROTHY P.
Refund moneyJAMES S.
Le client n'a pas laissé de commentaire.BARBARA E.
Great people-great service- flawlessGregory H.
We left off the truck on Sunday and the facility was closed. We couldn't get our wifi to work, so were unable to do the online return that it says you have to do. When I tried to do it several times later in the day, the link wouldn't connect. Frustrating.Carl H.
Le client n'a pas laissé de commentaire.Janet E.
My questions were answered in a very professional manner. The person I dealt with was very kind and understanding. I would use this My family used this Uhaul location in the past. And we were pleased both times. Thank you very much.Brenda B.
Le client n'a pas laissé de commentaire.Gary R.
No one was at this location at 9:30 am when the truck was dropped off even though the sign on the door stated the hours to start at 8:30 am on Friday's. Since it was Good Friday, it may have been treated as a holiday. I left the truck key in the "key drop" box.Gary R.
Le client n'a pas laissé de commentaire.MICHEAL M.
Le client n'a pas laissé de commentaire.Shawn B.
Le client n'a pas laissé de commentaire.Pamela B.
Le client n'a pas laissé de commentaire.THERESE L.
Le client n'a pas laissé de commentaire.JERRY D.
There was a homeless person curled up in a blanket beside the front door. Had my husband not been with me I would not have stopped.Julie D.
Le client n'a pas laissé de commentaire.FREDERICK G.
Le client n'a pas laissé de commentaire.DAVIDHUGH R.
Le client n'a pas laissé de commentaire.Nathan W.
Jim White location was straight up..Very nice & professional. ANSWERED the phone, paid attention & gave recognition to multiple customers. Patient & answered each question although he was busy..showed us inside & outside of truck..very impressive after dealing with previous local u-haul at other location. Size truck we wanted was at another location..we opted for smaller truck to stay with Jim White location.. Customer service was above & beyondAlbert C.
Le client n'a pas laissé de commentaire.DAVIDHUGH R.
I had a great experience. It was easy to find my equipment. The employee was kind and helpful. Return as super easy as well.Alicia J.
Le client n'a pas laissé de commentaire.JIM W.
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