Évaluations des clients JJ's Best Buy

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de JJ's Best Buy

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CHRISTOPHERSHANN T.
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Le client n'a pas laissé de commentaire.

amy A.
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Only frustration was that this was our contractual destination. For drop off but then we got a $40 charge on bill for wrong destination? I emailed uhaul

kester F.
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A customer without a mask was abusive to me and was rented a van in spite of a sign on the door that said no mask no service.

Calvin W.
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There was a problem with the duration requested and the actual duration allowed. On the return location worked out the dates. They turned out very helpful.

ROBERT C.
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Nothing, the gentleman was very nice and helpful.

SILAS B.
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Getting close to replace wheel tie down straps

tim T.
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I returned the rental truck a day early (inside a 24hr window) was still charged for 2 days. And the website when originally looked up drop off location, had hours of 8-5 or 9-5 but No attendant was present.

Tommy F.
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There wasn't anyone working this location to turn in the truck.

Jim L.
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Le client n'a pas laissé de commentaire.

Janet W.
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easily accessible and well marked. Process for online return of the truck was very straightforward.

Joseph F.
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Le client n'a pas laissé de commentaire.

George P.
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Lot very full.

Russell K.
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Le client n'a pas laissé de commentaire.

Catherine R.
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They were unable to use their computer to find my reservation. They were unable to get help from Corporate and I waited for an entire hour then finally had to complete the transaction from my phone I was WAY behind due to the incompetence The store allowed smoking inside The truck had been smoked in It was a TERRIBLE experience

PATRICKSCOTT E.
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Le client n'a pas laissé de commentaire.

Lauretta W.
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The parking lot was very full. The employees were helpful.

LORIA S.
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No comment my experience was great!

Terry B.
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Le client n'a pas laissé de commentaire.

Coleman P.
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Le client n'a pas laissé de commentaire.

Crystal V.
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Dropped off the truck and saw no one.

steven S.
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Le client n'a pas laissé de commentaire.

Robert W.
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Location was a little cramped. Not a lot of room.

Myrtle W.
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Le client n'a pas laissé de commentaire.

Jason B.
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The online check in process took over 1/2 an hour. The can and the back both had sort and sand everywhere

Kyle K.
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Very poor service and there is no point in checking in online bc it takes forever any way

Paul B.
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Le client n'a pas laissé de commentaire.

Faustena E.
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I had an issue scheduling through the u-haul website. I scheduled several days in advance, received confirmations by both e-mail and text, no indication there would be an issue with my pick up on the date/time I originally requested. A u-haul representative (not from JJ's), I think a regional person, called me less than 24 hours before I was scheduled to pick up my truck and said I would have to drive more than an hour away to get my truck (JJ's in only 15 min away). However, she got me squared away for a new date to pick up at JJ's and JJ's took great care of me!!!

Britt T.
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after hours drop off so limited responses on my part

THOMAS H.
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Le client n'a pas laissé de commentaire.

Richard H.
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Le client n'a pas laissé de commentaire.

Jaime P.
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Very easy check-in from phone!

PATRICIACASSANDR J.
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Le client n'a pas laissé de commentaire.

Vivian B.
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Return was after hours. I was charged for returning the truck with more than I started with but not a quarter tank. No one contacted me to advise and I dont recieve reciepts ever until I call.

Jerry D.
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All is good. No improvement necessary

Larry A.
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Le client n'a pas laissé de commentaire.

RICKY G.
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Le client n'a pas laissé de commentaire.

Michael A.
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The online check in and check out can require more time than most first time users can bear. Reduce complications and require mandatory reading of notes, by all employees.

Chris C.
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Le client n'a pas laissé de commentaire.

Janice L.
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Very friendly lady on duty

Robert A.
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Was at the location less than 10 minutes.

Annie M.
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The truck was not ready at 9am. I also could not do the online return because the site wouldn't work and was subject to a fee for a person to do it as a result. That's not right.

michael A.
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Le client n'a pas laissé de commentaire.

Francis P.
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Le client n'a pas laissé de commentaire.

Carolyn H.
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Le client n'a pas laissé de commentaire.

Earl R.
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Le client n'a pas laissé de commentaire.

whitney C.
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Le client n'a pas laissé de commentaire.

Marinda W.
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Good experience!!

Wendy E.
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Le client n'a pas laissé de commentaire.

Geoffrey C.
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Le client n'a pas laissé de commentaire.

Angela M.
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Le client n'a pas laissé de commentaire.

Marsha F.
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Only issue is the owners were smoking in the pickup location. I was nauseous the Whole tome

Carolyn H.
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Le client n'a pas laissé de commentaire.

Thomas B.
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The gentleman was very helpful in hooking up the unit and making sure it worked correctly.

HABITAT R.
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Le client n'a pas laissé de commentaire.

Carolyn H.
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Le client n'a pas laissé de commentaire.

Louis B.
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Keep up the good work

JoDee S.
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Le client n'a pas laissé de commentaire.

Elizabeth G.
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Le client n'a pas laissé de commentaire.

John E.
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Le client n'a pas laissé de commentaire.

John E.
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Le client n'a pas laissé de commentaire.

Bryan A.
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First truck had check engine light on, second truck smelled like pee and had dog hair all in the cab and dog slobber on the door glasses. The wiper blades on the second truck were worn out and useless, the trucks do not have cruise control. Be a cold day in hell before I use them again.

Carrie B.
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Le client n'a pas laissé de commentaire.

Tom J.
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Le client n'a pas laissé de commentaire.

Rupen R.
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Le client n'a pas laissé de commentaire.

tom J.
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Le client n'a pas laissé de commentaire.

Connie K.
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Extremely polite and prompt service

Bobby F.
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Do something about your WiFi connection which is needed to rent on weekends.

Charles V.
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Le client n'a pas laissé de commentaire.

john S.
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Convenient location in center of town. Happy customer experience.

Thomas M.
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Le client n'a pas laissé de commentaire.

Karen W.
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Le client n'a pas laissé de commentaire.

Salvatore G.
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Overall very friendly place. The staff and all patrons all seemed like family. Numerous patrons came in concerning other matters and everyone was pleasant and nice. Staff was really helpful and made the experience much nicer than I've had during previous rental locations.

Russell K.
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It doesn't really look like a Uhall place maybe more signage

Geoffrey G.
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Le client n'a pas laissé de commentaire.

Deborah S.
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They were closed when we dropped off the truck so I have no opnion on the cleanliness, etc.

saranna T.
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Very helpful and friendly staff.

Travis M.
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Le client n'a pas laissé de commentaire.

Joseph C.
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Le client n'a pas laissé de commentaire.

David G.
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Used after hours rerun with cell phone drop off

Thomas S.
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Le client n'a pas laissé de commentaire.

lloyette W.
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Le client n'a pas laissé de commentaire.

Zachary B.
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Le client n'a pas laissé de commentaire.

Kimberly F.
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Over 60 miles from where I requested. When I got there nothing was ready. After the trailer was put on the truck I was left to figure out how to put the car on the trailer.

Jeffrey S.
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Should not have gone to this location. Traveling an hour to pick up a truck was was completely inappropriate. Changing the pick up location repeatedly was grossly unprofessional. Very bad experience but not the fault of the Farmville location.

Laurie H.
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Le client n'a pas laissé de commentaire.

tom J.
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Le client n'a pas laissé de commentaire.

Anita H.
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Get enough trucks for pickup at the Richlands and Vansant locations so people don't have to deal with the inept man at Lebanon.

Joseph G.
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No place to indicate drop off.

James K.
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Le client n'a pas laissé de commentaire.

Melissa H.
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This place is terrible. they charged me for a late fee which never existed, i returned the truck 24 hrs ahead of time. When I called to see why they did that I was informed that my contract had been closed out and there was no record so they had to call me back. they called back and said it was a mistake on there part someone didn't realize blah blah. I then called and spoke with Wes Pitts the District Manager for the Farmville area, who said that he will process the refund and it would be back into my account within three days, he gave a reference number but this was all complete BS. this all started on Monday June 3rd and i have made multiple phone calls to the the uhaul company 6/5, and today for the third time 6/7 and for the third time nothing has been resolved no money refunded into my account. This is very unprofessional, and you do not play with people's money like this. I will no longer be doing business with you guys, if i do not get my money back this will become a BIGGER PROBLEM than it is NOW

Heather H.
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Le client n'a pas laissé de commentaire.

tom J.
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Le client n'a pas laissé de commentaire.

David L.
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Le client n'a pas laissé de commentaire.

Jonathan S.
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I used the online phone application to return my rental truck. I returned my equipment 21 hours before I originally estimated. I was allowed to return the truck and was never made aware during the process that I would be charged the full amount anyway. Why would they not make the customer aware before returning early? I would have just kept the truck if I knew this was the policy. This experience seemed dishonest. Other rental truck companies charge for TIME USED. I will never use UHAUL for anything in the future.

Ingrid H.
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not enough room to take in any more trailers even though he did take ours

Cesar Z.
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Good location, friendly and they try their best to help and be available even outside business hours.

David Z.
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Le client n'a pas laissé de commentaire.

david K.
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Le client n'a pas laissé de commentaire.

Demetrius N.
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The initial pickup was ok, I wanted to use a location that was closer but this was the only location that had a 15' truck, that said, I used it 1 day, when I requested it for a second day I was told they needed it back by noon, so I brought it back on time. I was subsequently charged for another full day of use that I didn't get, but had requested. I wouldn't recommend them because if you arent letting me use it for the full work day then I should have been prorated. On top of that several friends told me usually the trucks are brought to a nearby Uhaul and your supposed to be able to return them to any official Uhaul rental, I was told it had to be returned to the point of origin. Avoid using them if you can. Pretty dissatisfied, next time I'll just keep it until I'm done with it.

kim W.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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