For starters, the AC on the truck did not work and it smelled like cigarettes. There was also a dime sized crack on the windshield on the driver's side. And to top it off, I arrived at my home and the battery died. Worst experience renting a uhaul.
Anny C.
Customer Reviews for JJW Tax And Multi Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing at all...... Everything was perfect the customer service was great the young lady that was in the office was very polite and Jose as well keep up the excellent work I will definitely use this location again thanks for everything...
Katrina J.Maintain all vehicles appropriately before renting to customers. Not only did I have the inconvenience of not being able to get the rental on time (after booking 10 days in advance) I then had multiple horrible customer service experiences while driving to find someone who can could they provide me with a rental. After all of that, not even 45 minutes of driving on our moving day, two rear tires blew out causing damage to a family vehicle and an insane amount of stress for my pregnant wife and family along with us. Service from start to finish was horrible, never booking UHAUL again! I would appreciate a reimbursement for all of the issues we had to deal with, what should have been minimal stress was multiplied because of negligence.
Dayron N.you triple charge me and i will pu in dispute with credit card this payment I try to call the person who rented me the truck; he doesnt answer my calls, left message and doent return the call
Carlos S.My reservation was supposed to start at 10 but the office opened 25 mins late and then took even longer to get me the rental so I was over an hour behind on my rental. The person helping me marked off the gas at 1/2 tank when it was barely 3/8 and I had to dispute the extra gas charge. There were empty boxes from an old customer in the back of the truck. The engine struggled to start every time I attempted to start the car, having to reattempt multiple times. Overall poor experience and I would not go back to this location.
Jonatham R.Thank you so much for everything! I would definitely recommend this place for everyone because the service was fast and professional
Karim E.The gentleman was a crook. He overcharged me. When I returned the vehicle, he told me everything was fine and I would receive a bill. I filled the tank to over the amount of gas that it had when I picked it up. The gentleman charged me for 7 tanks of gas at an exorbitant price and for about 80 miles over what I drive. I should have known better. When I picked the truck up after reserving it online, I had to correct a charge that he had added. I have rented from U-Haul before and have never had a problem similar to this one. It is probably because this is a small contracted location with a business. I will never pick up from a site such as this one again. I filed a complaint and have not heard back.
Carletha S.