When using the mobile app to return the truck. The app should have the option to upload your photos and not only to take a photo. This will help expedite the process, specially at night when safety is another factor to consider.Edgardo A.
Customer Reviews for JM Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I didn't have a Dollie in back. My original reservation was switched and the truck had no key hole. Pushed my moving time back 2hrs. I requested a 24/7 location in advanced. UHAUL can do BETTERErika G.
Picked up after close. Had hard time with whole experience. Did it on phone pick up was horrible. Didn't give truck number had hard time with lock had to call for help. Then couldn't find the spot for the lock. Got disconnected for the lady that was helping us. So we just took lock. Pick up on phone didn't get to put the mileage or fuel that was on the truck because we needed help with lock and it took us to another screen on the phone. I took pictures of all that before we left for proof. Returning it was not much earlier.Kristi B.
I was charged a $15 insurance coverage fee after I had already declined the coverage while booking the reservation. It was added on to my rental. I contacted the location was told it was added on because I didn't provide my insurance card but I was never asked for it. And was not made aware that the fee was being added to my reservation. I will be disputing the charge with my bank.BRANDIE C.
Wonder people and great service thank you for making our move special.Vonchelle S.
I returned the vehicle, but had issues with the return app. Couldnt get ahold of customer service. Put keys in lock box and they waited 2 weeks to let me know yhe truck had "not been returned." There are video cams at the place i rented from showing me teturn the vehicle and keys. They then preceded to take out over 1k from my acct. Noone ever called me to investigate even though I was told that someone would. Had to go through my bank to have it looked at for fraud. This company is shady af. I will never rent grom them again. Go fuck yourselves, uhaul.richard O.
Le client n'a pas laissé de commentaire.William D.
Le client n'a pas laissé de commentaire.DeAnna S.
Truck was clean and functional but the tires were low, Joel filled them before I left but the light came on again half way through my move. Everything was ok and I told Joel when I returned.Triton D.
Le client n'a pas laissé de commentaire.Salam H.
Le client n'a pas laissé de commentaire.Jazmine J.
Le client n'a pas laissé de commentaire.jim P.
Le client n'a pas laissé de commentaire.Anetta A.
Le client n'a pas laissé de commentaire.Kevin E.
I was overcharged.. it was to be one way 62 and I saw after I was on the road I was charged 127.00. I called and reported it. When I returned the trailer, I called and spoke to the guy who told me I would be refunded. I have not been reimbursed as of yet. Other than that, never an issue with my past 3 rentals from U-Haul.Charles A.
Dropped off after hours, but even though the location was very busy on a Monday, when I called they answered my questions on when the truck would be entered in the system as returned.Michele W.
When I dropped off the truck I made the mistake of leaving without him checking the vehicle first because they were closing for the night. The next day I was charged for gas even though I dropped it off with more than what it had when I picked it up. Never againElaine F.
Le client n'a pas laissé de commentaire.Brandon J.
Picked up Uhaul with a quarter tank fuel and I filled it up because didn't know how much I was going to use. End up returning it with 3 quarters of a tank fuel and did not get my money back on fuel.Timothy D.
Le client n'a pas laissé de commentaire.James G.
Make sure the equipment I ordered, 3 weeks ahead of pick up, is actually at the location. I needed a utility dolly, and was given a large appliance dolly that was difficult to handle.George R.
Le client n'a pas laissé de commentaire.Josh H.
Le client n'a pas laissé de commentaire.james G.
LITERALLY THE BEST UHAUL SPOT TO DO BUSINESS WITH! CLEAN CLEAN TRUCK! FRIENDLY CUSTOMER SERVICE AND VERY FLEXIBLE!!!Jeremy C.
The rental truck I rented had roaches in the cab area it was disgusting. I really didn't appreciate that. The charger ports didn't work. It wasn't a good experience overall.LATASHA S.
Le client n'a pas laissé de commentaire.Austin L.
not much thing was perfect and was great people thankscalvin P.
Le client n'a pas laissé de commentaire.James B.
I rented a appliance dolly, but it wasn't in the truck, been waiting 5 days to hear back from someone about completing my payment.Nicholas B.
Le client n'a pas laissé de commentaire.Marlon D.
Le client n'a pas laissé de commentaire.Muriel B.
The location was ok, however my van had roaches in it so I didn't get to move my furniture. I did get a refund which I appreciate. I spoke face to face with the area manager "Troy" and he was rude and basically interrogated me because I wanted a refund. I reminded him that I'm a customer who did nothing wrong and he had no right talking to me like he did. I have used uhaul for years when needed and never experienced anything like this. It took me over 15 hours to get in contact with a uhaul rep to help me so I think I was very kind and understanding considering everything and then Troy was very aggressive with me. After speaking with him I was more upset with how I was treated then the bugs.Brook S.
U haul charge me over for nothing and than I bought a strap for $22 to put in the trailer strap to fix it . They take $200,18 and my bill supposed to $66,73 so U-Haul by the way I m not satisfiedJackson G.
Le client n'a pas laissé de commentaire.Crystal C.
Had no issuesTIA V.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.SHERRI D.
Just wish they had an Appliance Dolly like I requested It was really hard to get a washer and dryer downstairs on a regular DollyKEITH W.
Le client n'a pas laissé de commentaire.erin T.
Truck broke down multiple times and waited 5 hours for someone to jump the truck only to break down 3 times after. I advised jm location that they needed to tow the truck away as I would no longer risk driving a very old unreliable truck. Highly do not recommend if the truck is old!!!!! I want my money back and have yet to get a call back from u haul as I paid movers by the hour and was at a complete stand still with the truck while they sat and got paid to do nothing. Luckily, the movers discounted the hours spent doing nothing, but it's the fact I still got the bad end of the stick. Worst move of my life using this location.Gerrard H.
Tell them not to schedule through the 1-800 number, very difficult processJerry U.
Talk to the customer.Dillon H.
Le client n'a pas laissé de commentaire.Ernesto M.
Le client n'a pas laissé de commentaire.Mary H.
Fast service. I was in and out very quickly when I rented and when I brought it back. 15 foot truck was easy to drive. I like the low deck and the ramp!Douglas H.
Le client n'a pas laissé de commentaire.David T.
so so many issues here... a) the car was dirty b) the attendant was obviously very inconvenienced by us c) my credit card was swiped at the location, but my debit card is being charged d) we are now being told that we have to pay an after hours return fee, even tho the pickup and drop-off were approved for the times we indicated and those didn't change e)we have yet to get a bill. we will NEVER be backAngela A.
Le client n'a pas laissé de commentaire.Janet L.
Le client n'a pas laissé de commentaire.Stanley H.
The agent was courteous and very efficient. I had no problems and will use this location if the need arises.Louella H.
Great service and good priceMark P.
Le client n'a pas laissé de commentaire.Stephanie C.
Le client n'a pas laissé de commentaire.steven S.
Le client n'a pas laissé de commentaire.Alaina J.
Le client n'a pas laissé de commentaire.Carty R.
Backed the trailer in the spot and right away they disconnected the trailer. Very friendly service.STEVEN B.
Le client n'a pas laissé de commentaire.CARTY BERNYS R.
I was quoted one price and I asked several times if this would be the final price, and I was told yes. Yep days after I turned it in, they charged my card with more money. They actually charged me a $20 after service chargeâ€¦.really? I mean they literally had to take the key out of the box by their door. Then they charged me for more gas. I made sure I put in a little more than when I got it. I put an extra 3 gallons of gas!!! Just to be sure. So they actually should be paying me back for the extra gas I put in. I won't ever use U Haul again!!!bill W.
I was charged a cleaning fee and the truck was completely dirty when I got it and I took pictures before leaving the lot. I was also double charged the 19,95 rate twice. NEVER WILL I USE THIS COMPANY AGAIN. They do bad Business.Adrian M.
The truck I had was NOT CLEAN. I WILL NEVER USE THAT COMPANY AGAIN FOR ANY RENTAL. I was charged a $25 cleaning fee and I received it dirty.Adrian M.
Le client n'a pas laissé de commentaire.Teresa B.
Le client n'a pas laissé de commentaire.PAUL C.
Le client n'a pas laissé de commentaire.SHANNON H.
Le client n'a pas laissé de commentaire.TIMOTHY D.
Le client n'a pas laissé de commentaire.Daniel K.
The location didn't have my truck ready when i had scheduled it, which caused a delay.CHAD M.
Le client n'a pas laissé de commentaire.ELIZABETH B.
Clean inside truckjohn M.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.MARVYNN A.
The truck I rented was fucking filthy, it drive like absolute dog shit customer service was shit. I can promise you I will never rent through u haul ever againJacob D.
Le client n'a pas laissé de commentaire.Angel F.
The truck that I run it ran like s*** barely go and I took the truck back the next morning and I got charged $269 for what I have no idea I still have not got an explanation for thatMelissa A.
The man at the counter was friendly, professional, and accommodating in his dealings, and Uhaul was able to rent me a truck when I was in a pinch and needed a vehicle on short notice. I am quite satisfied with my experience.Jonathan M.
Le client n'a pas laissé de commentaire.William P.
Le client n'a pas laissé de commentaire.CYNTHIA H.
Le client n'a pas laissé de commentaire.Sammie A.
Get better peopleBeau W.
Look into this situation.LOUIS M.
Very great people.We have rented 3 times in a year from here.Nice equipment and you feel appreciatedMark C.
Le client n'a pas laissé de commentaire.Porshia C.
Le client n'a pas laissé de commentaire.Natalie B.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Nicholas J.
Could not be happier. We were treated with kindness and respect. The equipment was in good condition, clean and ready to go. I used to rent from other brands because I didn't think uhaul was a premium brand. From now on, uhaul will be our first choice. The online app is easy to use, even for those technically impaired people like me. Thanks again David HockettDAVID H.
Le client n'a pas laissé de commentaire.Dave N.
Le client n'a pas laissé de commentaire.DEBORAH P.
It was horrible the receptionist was very rude and disrespectful not courteous at all. Had me rent a truck they didn't have and wasn't accommodating at allZimmie M.
Le client n'a pas laissé de commentaire.DEBORAH L.
Le client n'a pas laissé de commentaire.Heather C.
Better communication and updated software. I paid for someone to check me back in, when I did all the work and software could not locate me.ramon T.
Le client n'a pas laissé de commentaire.Ltanya J.
Le client n'a pas laissé de commentaire.JANE W.
Nothing, customer service was wonderful.Dennis M.
We were over charged and were charged for a dolly that the company didnt have.Ron Leda B.
Very pleased with service received.Munesh L.
no washer fluid and not clean insideSungjin I.
Le client n'a pas laissé de commentaire.Charles R.