The representative was amazing and helpful. However the texting information was not good. If I didn't fill out everything in a timely matter it expired. I charged for equipment I didn't use. I was not told that no one would be there on Saturday and the whole point of me doing a pickup at the time I did a pick up was so I could see a representative. The lady I spoke with though was very helpful and always answered the phone.Audriana A.
Customer Reviews for JNM Rides LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Caldwell, ID 83605
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 1h pm
- Dim : fermé
Heures d'ouverture spéciales
- 12/24/2021 - 12/26/2021: Fermé
- 1/1/2022 - 1/2/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I chose to pay for an extra day and pickup on Saturday so that I could talk to a person and NOT use the online only option. When I got there the only person there said they had no idea how to do UHAUL and it was up to the secretary that wasn't there, So in the end I still had to use the online format which was TERRIBLE and I paid for an extra day for no reason! Then on when I returned the truck I was completely ignored by the secretary and still had to use the online format! I refuse to use UHAUL again because of the horrible experience!!!Andrew B.
This location is deceptive. I was told that my bill would be finalized upon dropping off the equipment. I was also charged a safe driving fee that I did not agree to. Upon the return of the equipment I was instructed that my bill had already been finalizedANTONIO H.
Le client n'a pas laissé de commentaire.CHERYL C.
Le client n'a pas laissé de commentaire.Daniel A.
Le client n'a pas laissé de commentaire.Jordan B.
I was told by a Uhaul employee that this location would be open on date and time I arrived. I got there on time, no one was there. I called the business phone number, and the man on the phone said they were closed and to call back to speak to someone else. After finding a phone number for Uhaul locally, they walked me through the wry annoying process of self check out. Employees were nice on the phone, but I did not want self check out. Very disappointed in the entire process. Checking back in was fine.Trevor S.
This place was very nice but the ones at the uhaul place were rude and unpleasant. They looked very unkept.ANASTACIA C.
We reserved a 20 foot truck but the truck was a 17 foot truck which caused a problem for our moving. We had no choice but to accept the smaller truck as we had movers scheduled.Parveen L.
Pick up was awesome! Battery on the ruck was dead but no big deal. Drop off sucked! The location finder needs updated; thrown out all together. Thank you for making the truck available. It saved my move!William B.
Truck was a little worn down not the locations fault. Great experience with the staff.Michael H.
The woman who assisted us had difficulty signing me in and required a third phone number (?). More importantly, she did not know how to properly hook the trailer to our vehicle (a hook that had been installed by U-Haul a week earlier. She also reported that she had never seen the electric plug positioned inside the trunk as ours was). We stopped at a nearby U-Haul center on the same street where a woman there was very helpful and corrected the hook-up (which was not safe to drive with as it was), explained the system and left us feeling confident. It was also bothersome that the first woman was not wearing a mask inside the office. I was vaccinated, but my husband was not yet vaccinated (so he waited outside). She offered no explanation for why this public health courtesy was not being followed.REBECCA KRISTINE H.