What a terrible drop of location THAT I DID NOT CHOOSE. It was an ordeal to get the truck returned and the drop off had no form of security that I could see. No parking area or signs to designate what's the correct place to drop off. I went to the drop off location I had originally scheduled and it was 100x nicer than this drop off location but the terrible customer service sent me to this location and didn't even have the decency or mind to check if it was still open. This has been a terrible experience and will be something I share with all friends in family. Horrible experience.
Tyler Duncan
Customer Reviews for Johnny Biggers Towing and Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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this pick-up location was 25 miles from where i booked and reserved a trailer. MIdguard storage got the commission but did NO work and charged $150 more than the online quote. will NEVER do business with them again. have stored emails to show how they lied to me
Joe MastersExcellent service from Chelsea and Josue! Thank you so much!
Paul BohnenThese people are friendly knowledgeable and customer oriented.
jon pagetook over a week for location to process return of equipment had to call several times location never answered the phone nor returned call when left voicemail and charged me additional fees
Ashley BraggAbsolutely nothing. Stephanie was very profesional in all she did to accommodate my needs. I highly recommend this Uhaul facility for ur moving needs. Thank you! Very much..
Rosa LopezMy original reservation was made at a location which did not have the equipment I needed. I was forced to travel to another county where the sales tax was higher costing me more money than I had planned for. My schedule did not allow time to shop around.
THOMAS FLEMINGFix headlights. They illuminate like parking lights. Fill washer fluid. There was no washer fluid. Replace windshield wipers. Wipers were old and did not perform well in the rain.
Kevin MorrisNothing! Johnny Biggers Towing were fantastic to deal with!! Friendly and accommodating
MICHAEL LAWSONThe trailer was filthy, filled with red ants inside, mold in and out of the trailer as well as mud, dirt and sand inside. We had to clean it and spray it before we could use it. That took about 45 mins. We should not have to clean it like that before we got it
Lisa BorbonMost important is personnel .. this location is always a joy to deal with .. Thank you!!
Ivan PelegrinaQuick and easy
Daimon CarpenterStephanie was very accommodating. I bright back the trailer earlier than the two day rental. They made every effort to make the experience simple.
John KyritzVery impressed with the people, equipment and price
Gary EismanThere was no one there so we dropped in a drop box. It might be a new location?
Vaden WebbThe owners are friendly and helpful
Kathy WestDropped truck off night before. Came at 9 am to get my $100 deposit. Gate is locked. By 9:20 I called phone number, lady who answered said she was taking her kids to school, and wouldn't arrive for another 30 minutes. Told her I just needed my cash deposit, she told me they aren't a cash business and would have to send my money in a check in 7-10 business days !!! Are you kidding??? NOT HAPPY
Dominick CoriglianoTruck was clean but the gas tank was empty so I had to fuel the truck up before I even got it home to load it up. Now I do want to give Stephanie props. She was amazing to deal with. If everyone ran the business like her this would be an even better company. So glad I got to deal with her. Make sure someone at uhaul let's her know this.
Shane TowerKelsi was awesome!
John BoumanKelsey was professional and courteous. She gave excellent advice for the size truck we needed.
Marilyan FindlayThe little girl that helps us was wonderful. Bent over backwards for us. Very refreshing!
Renee GatianShe just made it pleasant and easy. She was so helpful and gave good guidance as I figured out what I needed to do.
Christina BassanAttentiveness of the staff was excellent! Went above and beyond covering for other locations lack of detail. Very friendly and all questions were answered. The equipment had easily seen better days, however serviceable, but barely.
JAMES CHORVATThe maintenance for safety purposes could be better. The truck had a dry rotted tire which was cracked. The engine oil and power steering fluid was way too low. My son in law Johnny Bigger called for service to come to the house to make these needed services. The truck performed well from Florida to Colorado. So I'm happy. But the previous items were a potential break down or damage the truck waiting to happen
eric seymourYoung company and growing
john determanFormal complaint was filed
stephanie courtneyAlready left a negative comment on my truck rental. DO NOT DROP HERE!
Kara McCulloughMy drop off time was 9am and I was on time. The location was "open" as their gate was unlocked but noone was there. The driveway was deplorable. Noone was there to meet with me and I had to catch a two truck driver that just happened to be coming into the "yard". I called the number and the lady was very nice but told me to "just drop it off and leave the keys." This was NOT safe plus noone did a walk thru with me with this moving truck no discussed mileage. I ended up taking a photo of the gas gauge and mileage before leaving. This ended up ok but it could have went very wrong. If a drop off time is stated as 9am, then someone needs to be there!!!
Kara McCulloughI would recommend this location the staff was incredible
MARISOL BONILLAService was outstanding; staff went over and above to assist with the rental and the attachment of the car dolly. Five Star Service!
DEBORAH MATUSIAKOther than not putting the hitch on to stay,luckily I found that before I hit the highway....
GERARD BARENIEThe truck was not at the pick location I set up and no one called or email me and now no one wants to call me back about it . In the next couple day if I don't hear from you guy I will turn to social media and let everyone know that you guys don't back your word. I have call three time and know one has yet to call me back . Your time is running out
GREG SIBLEYAbsolutely nothing. Very polite and outstanding professional service.
LEONARD FRANCONothing verify friendly people.
WILLIAM FARIASNothing at all! Biggers garage was fantastic to deal with, courteous, and professional. They made my U-Haul experience better than southern fried doodles with Bing - Bang sauce!
aaron brooke