Évaluations des clients Johns Auto Service Station

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Johns Auto Service Station

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Jada W. le

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More open communication about the process from beginning to end

sheri H. le

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Le client n'a pas laissé de commentaire.

meagen C. le

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The person literally had no information. It was a dirty, disgusting gas station that wasn't clearly marked.

Michael D. le

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Truck smelled like cigarettes and was filthy inside the cab with used matches everywhere. Will not be going back to that location.

Katoya R. le

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The owner was very curtious and friendly

Michael C. le

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This was not the location I reserved my truck. I was sent to the above location at the last minute and it was extremely inconvenient as it added more than an hour. Not sure why this happened when I had a confirmation number and the customer service at the original location (Roxborough) was extremely poor. Not a great experience...

Tanya T. le

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Le client n'a pas laissé de commentaire.

DOUGLAS L. le

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I have used Uhaul before, but my experience this time was terrible. I requested the Roxborough location for pickup, and saw in the confirmation email that I would get a call regarding whether or not a truck was available at that location. I never got a call, so I called Roxborough to confirm. I was told my reservation was set to pickup a truck in Roxborough at 8:30. The day before my pickup, I got an email (not a call) saying my rental had been moved to the Germantown Ave location with no warning. When I called to find out why, I was told they never had a truck in Roxborough. I was at the Roxborough location the day before to buy supplies and saw the correct size trucks there. I was also repeatedly put on long phone holds because my calls were mistakenly transferred to Florida. When I was finally told I had to go to the Germantown Ave location, the phone operator asked if my scheduled 8:30 pickup was still okay. I told her I still wanted the truck for 8:30. She said she would make sure they knew I’d be there for pickup at 8:30. When I got to the Germantown Ave location (which is a gas station that had exactly 1 truck) I was told the uhaul representative didn’t come in until 9-9:30. I don’t think this was the Germantown Ave location’s fault; they had never been told I wanted 8:30 pickup and don’t normally offer it. When I called uhaul for assistance, I was again put on hold repeatedly and transferred to the Florida offices. I had movers scheduled and paid to help me through uhaul and almost lost my money because the truck wasn’t ready. This experience was horrible and unacceptable. Uhaul needs to do better.

Athena S. le

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Anthony and staff were very helpful and accommodating.

Marcus C. le

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Le client n'a pas laissé de commentaire.