Le client n'a pas laissé de commentaire.William B.
Customer Reviews for Johns Automotive Diagnostic & Repair Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Newton, NJ 07860
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 12h pm
- Dim : 10h am à 2h pm
Heures d'ouverture spéciales
- 5/29/2021 - 5/31/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Improve the online check-in. Had a lot of errors and ended up having to go into the store to check in.Chris R.
My only complaint was the timing of the emails, my back up person initially missed the call as we weren't properly/timely notified that the call was going to happen. Luckily I was in an online chat and asked them to call back, otherwise it seemed the only option was to contact u-haul via phone and that would have taken time. Otherwise everything went smoothJeffrey C.
Le client n'a pas laissé de commentaire.Natalie B.
Le client n'a pas laissé de commentaire.Art F.
Le client n'a pas laissé de commentaire.Matthew T.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Stephen M.
Friendly and informativeGregory M.
Le client n'a pas laissé de commentaire.edmund P.
Le client n'a pas laissé de commentaire.Effie M.
Truck was pretty dirty inside but otherwise it was fine. Damaged passenger side mirror was challenging since it was shattered and tricky to see and back up. You probably shouldn't rent trucks with damaged mirrors. Otherwise good experience.Matthew R.
Not sure if this John Automotive is to blame or Uhaul, but the this truck was not maintained Well. It's in tough shape at 170 000 miles. The pull out ramp was in major disrepair. In addition, I picked up the truck with 1/4 tank and almost ran out of gas before realizing I was on empty. Shouldn't all trucks leave full? When the contract got emailed to me several hours later, I saw the 1/4 full measurement. The rental group should verbally advise this info.Eric K.
Le client n'a pas laissé de commentaire.JUSTIN N.
I had a 24' truck rented for three weeks and the day before our move they changed it to a 10' on Jan 1 which is a holiday and the facility was closed. Then there were no blankets or hand truck which I also rented and the representative at Uhaul was so rude about the whole thing.Tara L.
Provides the equipment in the actual location it was originally reserved at. I had to drive an additional 1 1/2 hours just to return the equipment because of reservation errors by uhaul.Christopher W.
Box truck was ridiculously loud due to muffler being broken off by previous renter. Only one headlight worked, inside of the box truck roof was leaking and soaked our mattress.David D.
Le client n'a pas laissé de commentaire.DARRYL S.
Very nice u-haul worker ðŸ™‚JOHN P.
Le client n'a pas laissé de commentaire.Carolyn S.
Efficient, friendly!MARGARET M.
Make equipment available .Steven V.
This dealer did everything PERFECTLY! Easy pickup, tutorial, and drops.MICHAEL S.
Very pleasant experienceLinda S.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.thuy D.
Le client n'a pas laissé de commentaire.Jephsona D.
These guys were in professional and the equipment had no break fluid the trailer broke and I wasn't able to use it what a messed up dayHector A.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Kevin A.
Le client n'a pas laissé de commentaire.Craig M.
Have vehicles in proper working order. Vehicle had broken extremely loud exhaust and ramp would not close properly.Salvatore C.
Customer service and location was great. Rep hooked up the trailer for me, and I was on my way quickly.Patrick S.
I would recommend the location as it is close, but it is not clean.Mary B.
Not a thing great servicericky P.
Le client n'a pas laissé de commentaire.DIAHN A.
Great service.Karen D.
Everything went smoothly. Representative was polite and efficient.Christina W.
Le client n'a pas laissé de commentaire.Lisa C.
Le client n'a pas laissé de commentaire.Darryl S.
Le client n'a pas laissé de commentaire.SARAH E.
Online check in and check out didn't work, needs major revamp. But the owner very helpful. Will use again this weekendDavid S.
very accommodating.Donald C.
Le client n'a pas laissé de commentaire.michael T.
Make online check in quicker. It took me 40 minutes to check in. And thats 40 minutes AFTER I had done my part of submitting my drivers license etc.Jorge A.
They should be able to accept debit cards as a valid payment.KRISTAL C.
The equipment i ordered was not available even though your website said it was. I had to go buy a furniture dolly. The owner said that's a common occurrence. I think you need to fix the issues between corporate, the website and the rental locations. It's not the rental locations fault but Uhaul's. Do better.CYNTHIA T.
Le client n'a pas laissé de commentaire.Erik C.
Consultant was greatShoshanna C.
I was redirected to another location 290 newton sparta rd, since the Clinton location had no space, contrary to what customer service showed.Jim P.
Le client n'a pas laissé de commentaire.JEFFREY M.
Great Customer Service. Easy pickup and very accomodating to drop off service.jorge M.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Dorothy B.
Everything went as smoothly as expected from pickup to returnTHOMAS W.
Le client n'a pas laissé de commentaire.Manuel R.
Le client n'a pas laissé de commentaire.william P.
Le client n'a pas laissé de commentaire.EILEEN M.
Le client n'a pas laissé de commentaire.Robert Z.
Was the bestNathan G.
Le client n'a pas laissé de commentaire.patricia W.
Le client n'a pas laissé de commentaire.Louis R.
He should've had more floor dollies on premises. I asked and paid for two I had received one. The only other option I had was a handtruck. So I took that instead even though I didn't need it.David C.
Accurately post store hours. I was scheduled for a 4 PM pick up on 11 June. When I arrived a closed sign was out and the location had closed at noon. Fortunately, the owner was still there waiting on an auto parts delivery.... and he did help me. But, he had told me that if it hadn't been for the parts delivery being late, he would not have been there. Then what... after I had driven 30+ miles to get the trailer?kevin J.
Le client n'a pas laissé de commentaire.Tina R.
I requested a different pickup location, but was forced to go an hour away to this location just to get the truck because it was the only one available. Nothing bad about the location and the shop itself, the employee there was very nice and helpful. Just frustrating that I reserved the truck for a much closer location months in advance and was only told the day before that I had to drive an hour away to get it.Tim S.
Le client n'a pas laissé de commentaire.robert S.
Le client n'a pas laissé de commentaire.Darrell H.
It would be helpful if you could find a location closer to where the person is coming or going. I had to drive 30 min out of my way and that was time/money for me. But the facility was nice and helpfulBernadette S.
Very professional and friendly easy check in and out. I would definitely recommend this locationMarisol M.
Pick up was filthy inside and out and smelled like old cigarettes. I'm an ex smoker and I did not appreciate smelling nicotine for 4 hours. It stunk.Kathleen E.
Le client n'a pas laissé de commentaire.Olivia and Emma H.
Le client n'a pas laissé de commentaire.NICK M.
How about finding them a closer location for pick up and drop off. I had to drive almost 20 miles for a truck when there are at least 3 locations closer to me. Not a happy customer. Will not use or recommend uhaul ever again.Willie V.
Truck condition could have been better. Interior was kind of dirty and smelled bad. Engine oil was 2+ quarts low, but â€œJohnâ€ filled it while I waited. Tire pressures were 31, 34, 38, 41. I paid 1 $at an accu-pressure pump to set the tires to the specified 36 psi cold pressure. Otherwise, the truck performed well and the automated checkout procedure was reasonably efficient. John was courteous and helpful.Tim D.
Le client n'a pas laissé de commentaire.scott C.
Le client n'a pas laissé de commentaire.Kalyn S.
Le client n'a pas laissé de commentaire.Russell G.
Le client n'a pas laissé de commentaire.William W.
I wouldn't change a thing. The gentleman I picked the truck up from was kind and considerate. Thank you for making my move so easy!Tina R.
Le client n'a pas laissé de commentaire.Juliette B.
Great serviceDennis R.
Le client n'a pas laissé de commentaire.Brian M.
Easy pick up and drop off, very virtuous..RAYMOND M W.
No issues at all, I was in and out both on the pick-up and the return!!! I would use again, John and Michael were terrific!!James L.
Le client n'a pas laissé de commentaire.Jeremy T.
Le client n'a pas laissé de commentaire.Joel K.
Le client n'a pas laissé de commentaire.Dennis S.
Le client n'a pas laissé de commentaire.Tracy L.
Nice and easy pick up nice and easy to get over to return very happy good people to work hardbryan W.
Improper description of trailer you gave the trailer as a 6 by 12 trailer but on the back when you drop down the tailgate it's a foot smaller so therefore you give the wrong description online and I could not get a riding lawn mower on that I had that trailer for 1 hour and I brought it back because it was the wrong size cuz you gave a bad description and the guy I run at the trailer from would not give me my money back and gave me a hard timeAnthony C.
Le client n'a pas laissé de commentaire.Geoffrey T.
Le client n'a pas laissé de commentaire.Keith M.
Le client n'a pas laissé de commentaire.Yuri J.
Excellent truck and good experience.FRED M.
The truck was in poor condition. The power steering is on its way out and loose. The truck has a tendency to wander, it has a horrendous exhaust leak. The trailer crank handle is broken and missing. The reservation was changed by you and it doubled the price of the rental. The person at the rental location nor your support people that he called could fix it. The entire process had to be reconstructed. It took two hours of my loading time to get the truck and trailer. So much for your "express check out". After the loss of loading time, the truck in disrepair, the slow and unbearable 800 mile trip in exhaust fumes from your truck, you have the unmitigated gall to charge for an extra day because I was five hours over the time you decided I was released, which was wrong.BILL A.
The truck was an older one and was well-maintained in terms of operation but has the squeaks and such of an older vehicle.Chistopher W.
Le client n'a pas laissé de commentaire.Allan C.