Customer Reviews for Andover Truck Rentals
(U-Haul Neighborhood Dealer)

75 évaluations

290 Newton Sparta Rd   Andover, NJ 07860

(973) 786-7757

Heures d’ouverture

  • Mon-Sat: 9 am–12 pm
  • Sun: Closed
Heures d'ouverture spéciales
  • 4/1/2024: Fermé
  • 4/2/2024: Fermé
  • 4/3/2024: Fermé
  • 4/4/2024: Fermé
  • 4/5/2024: Fermé
  • 4/6/2024: Fermé

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Services dans cet établissement :

Pour nous contacter

(973) 786-7757

290 Newton Sparta Rd
Andover, NJ 07860

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–12 pm
  • Sun: Closed
Heures d'ouverture spéciales
  • 4/1/2024: Fermé
  • 4/2/2024: Fermé
  • 4/3/2024: Fermé
  • 4/4/2024: Fermé
  • 4/5/2024: Fermé
  • 4/6/2024: Fermé

Show All Hours

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Kecia Adjobi 
Évaluation :
5

Easy rental and truck was great. Solid communication too and the price was right!

marc gore 
Évaluation :
5

John went above and beyond to get the utility trailer I needed last minute!

Rebecca Hahn 
Évaluation :
5

Friendly helpful service

Don Gunther 
Évaluation :
4

A little pricey per mile to be honest but overall 👍🏻

Timothy Cook 
Évaluation :
5

all was good

Pete Erins 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bayron morlies 
Évaluation :
3

I rented for 24 hours and they asked it be back by 5 p. Then I said that is not 24. Then they said okay 930 a the following day.

JOHN HUGHES 
Évaluation :
3

Very hard to find on gps

Kenneth Hart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER MILLER 
Évaluation :
2

I will rent from U-Haul again, but not this location. I found the self-service pick-up and return process very cumbersome. during the pick-up, the signal was lost and I had to start over. I found the process not very clear. During the return process, I had made note of the milage, and was going through the process from the comfort of my car, it was raining at the time, when I discovered that a picture of the milage and fuel was needed. And i had to go back to the rental. I don't recall finding a "submit" button when all was said and done. As far as the truck is concerned, it was very nice, however I felt that accelerator was "stiff", and I felt I had to press quite heavily to get the truck to move. I was concerned about making "jack-rabbit" starts. This was more effort than other trucks I have driven.

Peter Vajsabel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON DEBSKI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Eastman 
Évaluation :
5

went smoothly. Moving stinks, but I can always rely on Uhaul to make it easier.

Bob Commentucci 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana altshuler 
Évaluation :
5

I had some difficulty uploading my Dl photo. Problem was likely on my end, but John's company was able to work with me. Excellent businesspeople!

Leo LaBarge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT DELUCA 
Évaluation :
4

The vehicle has a shimmy on the highway and the transmission shift rough sometimes

Steven McCann 
Évaluation :
4

Wow - the driver's seat is way too close and no room at all. Uncomfortable to drive

Joe Fitzpatrick 
Évaluation :
1

The customer service experience was horrible. They didn't explain anything well. The owner made it seem as if this was a staffed, physical location and that he would meet me there the morning of my rental. The morning of, I called and said I was a few minutes away and that he should leave to meet me there. He just kept repeating, "call me when you get there". Literally that's all he kept saying. I wish they just accurately presented it as a remote location with lock box set ups. They could have said, "Call me when you get there. I'll give you a code for the lock box." Horrible communication. There was no dolly or blankets in the truck, no ramp and they didn't go over that when I rented it nor present a menu of options that might include that. They asked me to call when I brought it back. I did, and left a message. They called me the next day asking if I dropped it off. I mean c'mon check your messages. If you don't want to be bothered on a Sunday don't bother me.

preston gagg 
Évaluation :
1

Really poor customer service Then i was told one price when i booked the uhaul on the phone and when i picked up the truck the price went up another $20 Not. To mention it took forever for me to even get the key for the truck Worst experience ive ever had

Darrelle Brown 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Byers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn Hardcastle 
Évaluation :
3

$1,99 a mile? That's pretty much false advertising when you only show the $20 something up front cost.

Ian Rosenberg 
Évaluation :
5

none, service of phone reps was excellent and truck worked very well, no interaction with location management, all done on line or on phone with reps. would highly recommend U Haul any time.

Thomas Papa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt Stetson 
Évaluation :
2

I dont like to leave bad reviews at all. But my truck was dirty. And i can't believe 200 miles after fee's and taxes cost 300 bucks. And another 95 bucks in gas. 400 bucks is alot of money. Also nothing in the back to tie down to. The railings are cheap and you cant strap to.

Douglas Bell 
Évaluation :
5

No improvements needed. The No contact pickup and return was so easy.

Shawn Kennedy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Gibbons 
Évaluation :
5

Remote checkin went perfect. U-Haul associates were very efficient and helpful.

CORINNE DITOCCO 
Évaluation :
5

Spoke with John who was very courteous and helpful!

Charles Ayers 
Évaluation :
3

Rented from other locations trucks were safe the truck I got from this dealer truck shouldn't be on the road. I couldn't go over 55 mph the whole truck shakes sounded like was going to shakes apart. The trip from Sparta nj to clover sc should have taken 9 hrs with this truck it took close to 12 hrs. Truck was unsafe lucky I'm still alive . I spent a lot of money for a unsafe truck I should pulled into a stat inspection check. Maybe U-Haul could refund me a some kind of refund, Feel free to call me.

Aram Balemian 
Évaluation :
2

Check in was difficult, front brakes on the truck where horrible ,no air conditioning and customer service was an hour wait.

Kristopher Gordon 
Évaluation :
4

Air conditioner did not work in truck.

Russell Felter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

guy wintermute 
Évaluation :
1

Customer service rep changed our location 3 times and ended up with the same location I started. Rude and hung up on me when having an issue obtaining vehicle

Michael Capone 
Évaluation :
4

This was a self-return.

John Bugay 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR MARTINEZ 
Évaluation :
5

Check in was easy and very personable, walked me thru everything on the phone.

Leon Sweet 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence Natale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori Kelly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander Hanna 
Évaluation :
5

Great service we will recommend you for your hospitality and service

Edith Howell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL BANET 
Évaluation :
5

Nothing.... Was very impressed and John was awesome and very professional. May use your services again within a week. VERY PLEASED. Thank you.

Marianne Fuscarino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Raymond 
Évaluation :
5

U-Haul - Mike was so helpful and accommodating it was so easy to pickup & drop off. It was so easy and less stressful.

JANE COHEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Woodruff 
Évaluation :
5

Half -way through trip the truck shook and said the Stabilitrack needed service. The ABS and traction dummy light was lit on the dashboard and remained on until I stopped to fill tank

Bill Dachowski 
Évaluation :
5

Great location. It was easy to pickup and drop off. The van was clean and with no issues.

Carlos Peña 
Évaluation :
3

Provide instructions for where to park personal vehicle when picking up rental. Also, WIFI connection is awful in this area. It took me an extra half hour to return the vehicle because the website wouldn't load in time and UHAUL kept kicking me back out. FRUSTRATING

TERESAE SELLINGER 
Évaluation :
5

I had a very positive experience renting a cargo van for the day from John's Automotive. The entire process was hassle free. John kindly walked me through the check in process. I would definitely use John's for future moves and would comfortably recommend it to others.

Jane Lupo 
Évaluation :
5

Not a thing.

john ferrara 
Évaluation :
1

Be more specific about the drop off areas ... have them be more identifying.. be more specific about what to do on the weekend when you are dropping off and there is no employees there

PATRICIA MANGINO 
Évaluation :
3

Have the truck reserved available. I reserved a 20' and a message was left the night before, which I never heard, only a 15' was available. We could not move everything as planned and now we have to buy new because of your mistake. I should have been notified earlier. The representative I spoke to a day or two after I made reservation said I would be called the Friday before if there was an issue. I am very disappointed and thought using a big company, there should be no inventory issues.

Jon Rosner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josiane baker 
Évaluation :
1

Le client n'a pas laissé de commentaire.

john taylor 
Évaluation :
1

The app and location services were disastrous and do not work. I was charged twice.

Timothy Profeta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAKOTA ZBUCHALSKI 
Évaluation :
3

Had issue with truck still waiting on a call from a Mgr or corporate

Cliff Robertson 
Évaluation :
5

The brand new 10 ft truck I rented has no ramp.

Richard Vindler 
Évaluation :
5

A little more about the entire process would have helped. But now that I know it I'd absolutely use them again!! Turned out to be a great experience!

THOMAS ZAYAC 
Évaluation :
1

Service was terrible

GASPERG CARDI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Bowlby 
Évaluation :
5

I think the rental process through the app was excellent - it walked you through step by step and made it easy to pick up and return.Overall I do not see anything that needs improvement. I will definitely rent from this site again.

Diana-Lynn Herbst 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Mulvaney 
Évaluation :
1

This location isn't "John's Automotive Repair". It's a KARATE DOJO/FLORIST! You're being duped, UHaul. The real John's is 4 miles down the road. Considering we were confused on how a 15" foot truck only had 12 1/2" feet of space (your "Mom's Attic" does not count to that 15', very deceptive and we barely got everything we needed to in the truck), we had no one to talk to because the "contactless" pick up is horrible. Not to mention this wasn't even remotely close to our "preferred" pick up location, which I assume preferred is just to make people feel better and you guys just pick whatever location benefits you best. After being on hold for 15 minutes, we finally straightened it out but just an awful experience. I will never use UHaul again. Completely horrible.

David Warmington 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Gicala 
Évaluation :
3

I wish I was told it was a self serve. It was raining out and I drove from NH to NJ and was under a time restriction. I checked in the day before and expected the process to go quicker. The gentleman that helped me from another location was very helpful. Also the truck leaked.

Liz Greenleaf 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph Testa 
Évaluation :
5

Everything is good

Brian Aguilar 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Hanna 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Middleton 
Évaluation :
5

The only issue was that it was not manned, only a drop off location. The location did not have the name of the center on it. Made it a bit confusingl, but a nice location, easy on, easy off. Big U-haul sign and key drop off.

Nathalie Roberts 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kelly bulluck 
Non les évaluations ont été soumises pour cet établissement.

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