Customer Reviews for Johns Service
(Concessionnaire U-Haul dans le voisinage)

550 évaluations

4170 Jeffco Blvd   Arnold, MO 63010

(636) 464-7649

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar-Jeu : 8h am à 5h pm
  • Ven : 7h am à 5h pm
  • Sam : 7h am à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 11/12/2021 - 11/22/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(636) 464-7649

4170 Jeffco Blvd
Arnold, MO 63010

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar-Jeu : 8h am à 5h pm
  • Ven : 7h am à 5h pm
  • Sam : 7h am à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 11/12/2021 - 11/22/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy F. 
Évaluation :
5

John's service is fast and convenient, will continue to use. Definitely recommend.

Timothy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RALPH A. 
Évaluation :
5

The only complaint I have is we dropped the truck off after hours the night before and it wasn't checked in right away so I was called an emailed about a late return.

EUGENE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH B. 
Évaluation :
5

Your after hours pick up and drop off is very difficult to navigate! Fortunately the owner was still there and was able to help, otherwise we would not been able to get the keys from the box. Something that had been very user friendly has been made very difficult.

JoAnn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayme W. 
Évaluation :
1

In the morning, John was helpful with booking the reservation. He helped me get it setup. But, John was upset when we showed up to pick the truck up on Thursday evening. He cursed me and my friend. He was angry about working 12 hours and took it out on us during pickup.

BRANDI V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHAWNTEL B. 
Évaluation :
2

Uhaul charged me for gas when I filled it exactly how much I picked it up at. Called customer service 41 min wait. During checkout asked if there was a problem told them about gas charged rep was to call me back not one call. Do not do the after hours service. Not worth the headache

MANDI P. 
Évaluation :
2

The operator of the location did not have good customer service skills.

Gerald H. 
Évaluation :
1

the internet connectivity was awful. it delayed the check-out process and made it difficult to use my cell phone

marilyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

AUSTIN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
3

Broken ratchet on the left side. Hard to get to release.

DON F. 
Évaluation :
2

Very rude ,

JEFFREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

John's did excellent at helping get me into a truck and was sympathetic to my situation and did what he could for me as a customer. I would definitely rent from him again! Ty, John's!

HOWARD R. 
Évaluation :
5

The experience overall with online ordering and all the extra charges was terrible. I didn't know I had to have the truck back by a certain time and so my total doubled without even a call or some type of notice. I doubt I will ever use the U-Haul company again.

Jessica J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deckie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dorothy B. 
Évaluation :
5

Excellent service. Went the extra mile helping me prepare the trailer and my vehicle for my long trip.

CHRISTOPHER C. 
Évaluation :
5

hire some customer service help the 20-30 min wait time is B.S. after all i heard 1000 times how my call was important to Uhaul while i sat on hold

john H. 
Évaluation :
5

I truly appreciated how easy it was, and the place I picked up the trailer l, the gentleman was very knowledgeable and friendly.

MATTHEW P. 
Évaluation :
2

I dropped of the U-Haul a day early and there was nobody there to speak with. I was charged an extra day. I expected someone to be present at 10:00 am. There is a drop box on the building at the top of the hill and all the vehicles are parked on a dirt road at the bottom of the hill.

CEDRIC ALAN H. 
Évaluation :
5

Very friendly and helpful with the rental process. If needed, I will definitely be renting from Johns Service again. -Satisfied customer.

ZACHARY B. 
Évaluation :
1

It took me 45 minutes to get my truck due to not being able to log in and go through the 24/7 pick up process. Some how my reservation was not properly done and there was no way to click pick up truck. I then had to call U-Haul and go through a process with them and thankfully another truck was available. Initial reservation was to return to Accessories Unlimited but once again something on your end was not done correctly so I was told the truck had to be brought back to the pickup location instead. With having the confirmation email initially and phone calls Monday morning the truck was dropped off at the original Accessories unlimited where the gentleman there was able to do everything that needed to be done to return the truck. He was extremely helpful and managed my issue.

Heather W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
5

nothing , great job and service!!!

John M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
3

The online check-in process was confusing. It was the first time I did it. And I actually took off with the truck before it was finished. I had to return to the location after the owner called me and told me I had to finish the online process. I wish there was someway the online process could let you know not to leave the location until you are finished.

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA B. 
Évaluation :
3

Well the thing was acting weird from the get go over revving before shifting and shaking it's transmissin slowdown was hella fast at times from 50 straight down to 30 that's unreal I did not feel safe in it

dan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
3

Customer service was horrible, on return date, nobody was at the establishment.

TIMOHTY H. 
Évaluation :
5

I love this location. I only try to go here to get my uhaul

Katie M. 
Évaluation :
5

When I printed my paperwork, it sent me to an address that no longer existed. I had to call to get the correct pick up location. So, Uhaul just needs to make sure that their old addresses are deleted out of the system. This cost me an hour of my time.

johnie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marty F. 
Évaluation :
5

John is always so helpful.

DONALD F. 
Évaluation :
5

Appreciated John's quick and friendly service and explanations for all my questions

Charles M. 
Évaluation :
4

again quick also had the hitch installed here before going to Foquay

Edward K. 
Évaluation :
5

Keep up the great job!

James K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROY L. 
Évaluation :
3

The guy that was there was really rude and there are so many cars all over the place that when you are bringing in a 26' truck it gets a little difficult to park.

Adam V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID V. 
Évaluation :
3

Tried to call doesn't have a machine or answer for 2 days.

Ann H. 
Évaluation :
2

Upon arrival to get my rental the guy running the place never identified himself as he was said he was having trouble with The U-Haul website and that I needed to check in myself on my phone. And had an attitude with me because of this. I could not get it on my phone so he did call U-Haul to get everything straightened out it took 20 to 30 minutes for him to do this. I would not recommend this location to anyone. And I have still not received a receipt via email and there is an extra 20 $charge on my bill that has not been explained to me in anyway I have called the location and have not gotten anybody to answer the phone.

LINUS D. 
Évaluation :
3

The bill is extremely difficult to understand the charges and how the end total is determined. Difference in quoted daily rental and charged daily rental rates is significant

marcus D. 
Évaluation :
5

John the owner seems like a nice guy

Timothy L. 
Évaluation :
4

Check in and check out mobile takes too long. Check out code would not scan and it kept getting an error for picture.

jeannine M. 
Évaluation :
5

Improve the use of the camera photo for gas and mileage. Tried 20 to 30 times and it wouldn't accept the photos. Followed all the suggestions. I couldn't complete the after hours return. Had to wait on the phone for over 30 minutes. Not a user friendly online program.

RICHARD C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan M. 
Évaluation :
5

I completely messed up my online reservation and discovered that when i went in to get a trailer. No problem, John found my reservation in his system, changed it, and I was out the lot in 10 minutes. The trailer itself pulled very well, and despite rain on my journey, nothing got wet. This is teh second time I've renter here and will do so again.

FRANCIS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
1

Again with the drop off location, terrible. First of all this was NOT my drop off location. I went to my CORRECT drop off location and was told they couldn't find me in their system. (drop off location in my email) After 10-15 minutes with yet again another very unhelpful rep with poor customer service she called someone who told her to inform me I needed to go to this new location. When I asked why I was informed, “idk I guess they need the truck more than we do”. BEYOND FRUSTRATING. I suck it up and drive it to the new location and the rep that was there was also dismissive and rude. He barely looked up at me when I came in or when I was actually speaking to him and was visibly frustrated I wanted a receipt. Never again. He was also not wearing a mask in a county that mandates in as well as (to my knowledge) mandates by UHaul, so that should also be looked into.

Brittany N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
5

Already have recommended this place thanks c

Steven D. 
Évaluation :
5

Super Service !

TYLER N. 
Évaluation :
5

Great service !

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian N. 
Évaluation :
5

John is doing a great job at Jeffco in Arnold.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john H. 
Évaluation :
3

Everything went well. It took a little time getting use to doing everything using the app and no one was at the site but I liked it.

Douglas H. 
Évaluation :
3

Owner should not swear around customers.

Orlando R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
1

It took me two hours to get in the keybox and i was on the phone for that long tryint to talk ro someone to help me get into the box. The location seemed really rundown and actually took out a portion of the bottom of my car from all the pot holes. I will never recommend this location or uhaul to anyone. Moving is stressful enough and going through what i went through with this location and uhaul i am not satisfied at all.

ELISE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWIGHT J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichole M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
3

The guy was rude when I went to pick up the UHaul. I never checked in online for a UHaul to check in. Then I noticed he was their when to drop off he ignored me. I will never rent a UHual from Hones Service every again.

tom R. 
Évaluation :
5

Guest service was Excellent vehicle drove a little rough and front tires are bad

ALVIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glen N. 
Évaluation :
3

Run down location with inoperable cars everywhere. Your website listed this location as a 24 hour drop off. I interpreted that to mean someone would be there to unhook the trailer (because I am physically unable to). Another customer was there trying to return a box truck at the same time. Operator lives on site. Other customer knocked on door and operator turned lights off. Please change or better describe this location. Operator could be friendlier and his location could surely be cleaner also.

Kevin A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leanne J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nicole N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pierce M. 
Évaluation :
5

Make sure scan works

amber M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD W. 
Évaluation :
1

I drive a Honda Civic 2020. I almost got stuck when I pulled in they have down hill all gravel lot. When I entered the office and said good morning this is one off the worst lots I seen. The guy replied if you fucking don't like it go some where els. Ok. I think little Respect for a customer would be appreciated.

Sinan C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

When a reservation is made at a specific location, it should be honored at that location. Not somewhere else Uhaul thinks you should use !

terry A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerome L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRYLEE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

HEATHER S. 
Évaluation :
5

Not really it was a very smooth process and made the stress of moving my oldest son to KS from MO so easy and stress free.

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY B. 
Non les évaluations ont été soumises pour cet établissement.

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