Le client n'a pas laissé de commentaire.jason B.
Customer Reviews for Johns Service
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Arnold, MO 63010
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar-Jeu : 8h am à 5h pm
- Ven : 7h am à 5h pm
- Sam : 7h am à 3h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/16/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.john H.
Le client n'a pas laissé de commentaire.Edward K.
Le client n'a pas laissé de commentaire.Justin B.
Le client n'a pas laissé de commentaire.jb G.
Le client n'a pas laissé de commentaire.Michael L.
This location was fine but it was 30 mins away from my original booking spot. Uhaul changed my pickup location the day before my rental. This is not acceptable. If you are allowed to make a reservation at a certain location, then the equipment needs to be available there . I also reserved a dolly and when I checked was told that no dolly was available .lauren R.
Good customer service.semir H.
Very satisfied!DARLA B.
**PLEASE READ. WORTH THE WARNING. TRUST ME.** ABSOLUTELTY THE MOST RUDE AND UNPROFESSIONAL CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD. AND THATS REALLY SAYING SOMETHING. We arrived quite shaken with a big complaint- AN UNCAPPED NEEDLE FILLED WITH HEROIN BEING FOUND IN OUR UHAUL, ALONG WITH A PILL CAPSULE OF MORE HEROIN IN THE CUP HOLDER, AND TWO UNDER THE SEAT. My boyfriend is a recovered addict of 7 years. Seeing this caused him great emotional distress. I am pregnant. If I would have touched it. It would have endangered my child and I. My mother drove due to me being unable to get up into the truck. If she were to be pulled over she would currently be in prison. THIS WAS A HUGE LIABILITY PLACED ON ALL THREE OF US AND WAS EXTREMELY TRAUMATIZING!! We arrive to return the truck. Without making eye contact walking directly between my partner and I, no expression whatsoever, the man in charge/only employee: "keys in it?". Red flag number one. My mother likes to joke sound and is very happy and cheerful most occasions. She filled the tank more than a quarter tank- a half actually. She lightheartedly through giggles asked about a reimbursement for the gas she had payed for and didn't use, clearly joking. He snap]ped back "no?" with OBVIOUS attitude. It made me sick. We proceed inside to make the payment. My boyfriend let's this man know about what we had experienced and asked what can be done, clearly this was INFURIATING to all three of us. This man avoided eye contact, did not even acknowledge my boyfriend, then started reading numbers to himself- blatantly ignoring him when he's already extremely upset. He again asked what can be done because it was ridiculous, and he interrupts my boyfriend with the most careless attitude word for word: " well there's nothing I can do about that. Call uhaul" Would not even give us the phone number to call until my mother asked. My mother has comprehension issues and he was very blatantly rude with her as well for not just automatically knowing a phone number. At this point my boyfriend stormed out, to which in the MOST UNPROFESSIONAL MANNER, AS IF WE WERE GOING TO AGREE WITH HIM, says "pfft. Whatever dude." I was so beyond taken aback I left and waited outside for my mother. When she returned, she informed us this man tried to backtrack and say the needle and contents were insulin I have plenty of friends, including my father and my dog, that need insulin shots and have diabetes. My boyfriend is a recovered addict. He knows what it looks like. He blatantly tried to lie after giving us the most rude and disrespectful interaction I've ever seen in customer service. I am extremely hesitant to EVER Use Uhaul again. This was so upsetting. What a shame. The quickest way Uhaul will lose valued customers is this location and this personnel. DO NOT GIVE THIS DEALER YOUR TIME, MONEY, OR BUSINESS.Kari B.
I had rented 5 dozen moving pads but they were not in the truck when I picked it up. This was a major inconvenience as we had to call around to find moving pads from a Uhaul store that was open, wasn't too far out of the way, and had pads to rent so we could protect our furniture.Christopher P.
Always use John's service if possible, quick and easyTimothy D.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.DENA B.
Le client n'a pas laissé de commentaire.Kristi A.
Le client n'a pas laissé de commentaire.Ricky K.
Le client n'a pas laissé de commentaire.Scott W.
Le client n'a pas laissé de commentaire.LESLEY W.
The place was dark and not lit up. I barely could find it. And the lot I had to leave it at was pretty dark and scary at 2:30am! Needs more lights and a security camera maybe for safety. Also the sign for the drop off box was small.Karen E.
Le client n'a pas laissé de commentaire.Jim B.
Always great customer serviceTimothy D.
Easy to rent and very quick in and out.ERIC T.
Le client n'a pas laissé de commentaire.TIMOTHY B.
Gentleman was friendly and answered all my questions. Truck was ready to go when I got there. Location was east to findKristine H.
Le client n'a pas laissé de commentaire.ROBERT D.
Le client n'a pas laissé de commentaire.Lucia L.
Very difficult to identify the location and fInd the driveway to enter at night. Not at all defined where the truck should go. Not well lit at all.Eric W.
Le client n'a pas laissé de commentaire.John H.
We returned our UHaul trailer around 5:30 and it was pitch dark with no lighting at all. Makes it hard to find the location and I did not feel safe at all.THERESA H.
Le client n'a pas laissé de commentaire.john H.
Le client n'a pas laissé de commentaire.WILLIAM R.
Le client n'a pas laissé de commentaire.ANDREW T.
this truck does need some attention on the brake systemCHAD F.
This went far beyond bad customer service. The man working at this location was SO unnecessarily rude and angry. It was shocking and upsetting to be treated the way he treated us. He created an extremely unpleasant experience and I would not recommend this location.Sydney S.
Process was fast and easy, the truck I rented was ready and waiting for me. Truck was right at the door making for east in and out while it was raining.KRISTINE H.
Le client n'a pas laissé de commentaire.SUSAN B.
The online check-in app did not work. I waited "on hold" for more than 30 minutes to get help. After I got my key, I was called by the owner at John's Service telling me I did not complete the pick up process and I needed to return. I told him I completed the process with U-Haul. He suggested I call U-Haul. Another 30 hold and I was told the process was complete. When I returned the truck, the app didn't work again. I called U-Haul and the hold time was more than 60 minutes! I dropped off the key and waited for a return phone call. It's been more than 24 hours and no call back. John's Service sent me a receipt and charged me for items I did not request. Long wait times, threatening phone calls and over-charged for the rental. U-Haul and John's Service are bad business. This customer is upset and feels ripped off.THAD J.
Le client n'a pas laissé de commentaire.GILBERT P.
Le client n'a pas laissé de commentaire.Kenneth H.
Understanding where to park your personal vehicle.William R.
Le client n'a pas laissé de commentaire.Cindy F.
John's service is fast and convenient, will continue to use. Definitely recommend.Timothy D.
Le client n'a pas laissé de commentaire.HEATHER M.
Le client n'a pas laissé de commentaire.Ronald J.
Le client n'a pas laissé de commentaire.Roger R.
Le client n'a pas laissé de commentaire.RALPH A.
The only complaint I have is we dropped the truck off after hours the night before and it wasn't checked in right away so I was called an emailed about a late return.EUGENE B.
Le client n'a pas laissé de commentaire.SARAH B.
Your after hours pick up and drop off is very difficult to navigate! Fortunately the owner was still there and was able to help, otherwise we would not been able to get the keys from the box. Something that had been very user friendly has been made very difficult.JoAnn S.
Le client n'a pas laissé de commentaire.Jayme W.
In the morning, John was helpful with booking the reservation. He helped me get it setup. But, John was upset when we showed up to pick the truck up on Thursday evening. He cursed me and my friend. He was angry about working 12 hours and took it out on us during pickup.BRANDI V.
Le client n'a pas laissé de commentaire.SHAWNTEL B.
Uhaul charged me for gas when I filled it exactly how much I picked it up at. Called customer service 41 min wait. During checkout asked if there was a problem told them about gas charged rep was to call me back not one call. Do not do the after hours service. Not worth the headacheMANDI P.
The operator of the location did not have good customer service skills.Gerald H.
the internet connectivity was awful. it delayed the check-out process and made it difficult to use my cell phonemarilyn M.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.AUSTIN I.
Le client n'a pas laissé de commentaire.Mike H.
Broken ratchet on the left side. Hard to get to release.DON F.
Very rude ,JEFFREY B.
Le client n'a pas laissé de commentaire.TERESA W.
Le client n'a pas laissé de commentaire.Mark P.
John's did excellent at helping get me into a truck and was sympathetic to my situation and did what he could for me as a customer. I would definitely rent from him again! Ty, John's!HOWARD R.
The experience overall with online ordering and all the extra charges was terrible. I didn't know I had to have the truck back by a certain time and so my total doubled without even a call or some type of notice. I doubt I will ever use the U-Haul company again.Jessica J.
Le client n'a pas laissé de commentaire.Deckie B.
Le client n'a pas laissé de commentaire.dorothy B.
Excellent service. Went the extra mile helping me prepare the trailer and my vehicle for my long trip.CHRISTOPHER C.
hire some customer service help the 20-30 min wait time is B.S. after all i heard 1000 times how my call was important to Uhaul while i sat on holdjohn H.
I truly appreciated how easy it was, and the place I picked up the trailer l, the gentleman was very knowledgeable and friendly.MATTHEW P.
I dropped of the U-Haul a day early and there was nobody there to speak with. I was charged an extra day. I expected someone to be present at 10:00 am. There is a drop box on the building at the top of the hill and all the vehicles are parked on a dirt road at the bottom of the hill.CEDRIC ALAN H.
Very friendly and helpful with the rental process. If needed, I will definitely be renting from Johns Service again. -Satisfied customer.ZACHARY B.
It took me 45 minutes to get my truck due to not being able to log in and go through the 24/7 pick up process. Some how my reservation was not properly done and there was no way to click pick up truck. I then had to call U-Haul and go through a process with them and thankfully another truck was available. Initial reservation was to return to Accessories Unlimited but once again something on your end was not done correctly so I was told the truck had to be brought back to the pickup location instead. With having the confirmation email initially and phone calls Monday morning the truck was dropped off at the original Accessories unlimited where the gentleman there was able to do everything that needed to be done to return the truck. He was extremely helpful and managed my issue.Heather W.
Le client n'a pas laissé de commentaire.RICHARD H.
Le client n'a pas laissé de commentaire.Gregory C.
nothing , great job and service!!!John M.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Michael D.
The online check-in process was confusing. It was the first time I did it. And I actually took off with the truck before it was finished. I had to return to the location after the owner called me and told me I had to finish the online process. I wish there was someway the online process could let you know not to leave the location until you are finished.CHRISTOPHER H.
Le client n'a pas laissé de commentaire.BARBARA B.
Well the thing was acting weird from the get go over revving before shifting and shaking it's transmissin slowdown was hella fast at times from 50 straight down to 30 that's unreal I did not feel safe in itdan M.
Le client n'a pas laissé de commentaire.David R.
Customer service was horrible, on return date, nobody was at the establishment.TIMOHTY H.
I love this location. I only try to go here to get my uhaulKatie M.
When I printed my paperwork, it sent me to an address that no longer existed. I had to call to get the correct pick up location. So, Uhaul just needs to make sure that their old addresses are deleted out of the system. This cost me an hour of my time.johnie R.
Le client n'a pas laissé de commentaire.Marty F.
John is always so helpful.DONALD F.
Appreciated John's quick and friendly service and explanations for all my questionsCharles M.
again quick also had the hitch installed here before going to FoquayEdward K.
Keep up the great job!James K.
Le client n'a pas laissé de commentaire.ROY L.
The guy that was there was really rude and there are so many cars all over the place that when you are bringing in a 26' truck it gets a little difficult to park.Adam V.
Le client n'a pas laissé de commentaire.DAVID V.
Tried to call doesn't have a machine or answer for 2 days.Ann H.
Upon arrival to get my rental the guy running the place never identified himself as he was said he was having trouble with The U-Haul website and that I needed to check in myself on my phone. And had an attitude with me because of this. I could not get it on my phone so he did call U-Haul to get everything straightened out it took 20 to 30 minutes for him to do this. I would not recommend this location to anyone. And I have still not received a receipt via email and there is an extra $20 charge on my bill that has not been explained to me in anyway I have called the location and have not gotten anybody to answer the phone.LINUS D.
The bill is extremely difficult to understand the charges and how the end total is determined. Difference in quoted daily rental and charged daily rental rates is significantmarcus D.
John the owner seems like a nice guyTimothy L.
Check in and check out mobile takes too long. Check out code would not scan and it kept getting an error for picture.jeannine M.
Improve the use of the camera photo for gas and mileage. Tried 20 to 30 times and it wouldn't accept the photos. Followed all the suggestions. I couldn't complete the after hours return. Had to wait on the phone for over 30 minutes. Not a user friendly online program.RICHARD C.
Le client n'a pas laissé de commentaire.Dan M.